Yanwen
reviews and complaints

Item never arrived, customer service won't respond. This place is a scam.

Order on 01/21/2024 and was supposed to receive on 01/26/2024,tracking doesn't work and no one has contacted me backm

I place an order on 10/13/24 with shipping 3 to 5 DAYS.

It is now 11 days out, and I do not have my package! Shipping from/location not provided!

When checking carrier/YANWEN for status update: Last update noted10/21/[protected]@ 1:24PM, no further info provided.

When you try to call customer service Not a working number!

When you try to chat, get this you are required to pay to get any further delivery updates "outrageous"!

"No more ordering from company!

Where is my package? I'd really like to know?

This shipment company is absolutely horrible! I was promised my package a week ago, as for I got express shipping, but Amazon had to change my date bc of this company! I bought a very important gift for my soon to be husband, and I’m not happy with this wait. This Is absolutely ridiculous! Order numbers:

USPS: 4203735692748927005303010268122863

Yanwen: AM107471733YP

These shipping numbers are for the same package, but I was given 2 numbers!

I orderd items from Ebay nsautolightighting order number# [protected] tracking number UH702309010YP the last information on tracking was Sept 1, 2023. i would like to know just like to know if i will be receiving my order Last information was your item is in My country which is Japan. Never would imagination this shipping company would have received so many complaints? if YOU COULD PLEASE check in my shipment fo arrival. Sorry about submitting a complaint just want my item.

Thank you for your time.

My name is Rose Christie, my address is 13 Kingston st Davoren park, South Australia, Australia 5113. I put in an order for a toolbox with tools, I was given a tracking number: UH558845866YP . I tracked my package from China to Australia, the tracking said he package had been delivered to my address on Saturday 19th August at 9:06am. I was at home all day and never received the delivery. When I enquired about this I was told that after a second look, that the package had been delivered to the local post office and was told to enquire there. I have checked all the post offices in this area and they all say the same thing " They have no package for my name, no package for my address and no package with that tracking number. I have tried several times to find my package from various tracking websites, some say it has been delivered and some say it is in transit to the courier. I have been waiting for almost a month and am very disappointed with this company.

I ordered a pair of Hoka Bondi shoes and was sent shoes that were not Hoka and nothing like Hoka shoes as I have a pair of Hoka shoes.The first photo is the shoes that were sent the second photo is of a pair of Hoka Bondi shoes and the third photo is of the package artical ID I purchased the shoes on the 25/6/23 and paid with a ANZ credit card

From Anthony Heath

I did an order on the 12th of July. Was getting updates every few days then have a look today and it says it was delivered on the 28th of July. Emailed Yanwen and they said it was delivered but that’s a lie because we have cameras where our garage is and at our front door and there was no delivery guy. One not so happy customer as this item was for my daughters birthday and it’s wasn’t cheap

Shipped with YANWEN Tracking ID: UH489382587YP

amazon Order # [protected], BESPORTBLE 1pc Pull Cord Handle Exercise Accessories Fitness Resistance Bands Sold by: Fuwanze

The weird shipper from china with no english speaking workers, rang my bell in a large apartment building AT 138PM. I answered the bell by ringing back 4x and talking to them. telling them to come up to my apartment, do not leave in hallway downstairs, they will steel it. and i'm cming down in one minute,. When I got there, there was no one in the hall and no package, The [censored]g dirver could not wait a minute for me. Then I was there all day until 5pm. then I left. He claims he came back and delivered the package at 551pm. but does not say where he put it. Has no photos to prove it. The package was not there. Thi is one [censored] of a driver you have working for you. Please reship my package and deliver it directly to me.

I ordered from naughtyslid on may 11 2023 was given a tracking # UD649678553YP tracking says the package was with yanwen and reached the us on may 29 2023 the usps says a shipping label was created but the package was not delivered to them for shipping I can’t seem to get any more information. I would like to know if there ever was a package and if so where is it.

11.05.2023 I got the info that my parcel was sent. My parcel number UH271800512YP,

the tracking link https://t.17track.net/en#nums=UH271800512YP

Today is 17.06.2023 and all the time I see the same information that the status is INFO RECEIVED -

Order processed by shipper.

So many days and no change in status?

I am dissatisfied and I will never in the future use this company service

I ordered the eBike May 22,2023
It was processed on May 27,2023
My package tracking Number: UD651326419YP has been in transit from Beijing China 19days
I checked your tracking system.
Package: UD651326419YP
ARRIVED AT USA PORT.
6/8/2023
It’s been sitting there every since.
Today is June 15,2023
Where is my package I’m tired of waiting for it.
Send my property ASAP.
I’m very dissatisfied with your company and service this is ridiculous how you treat a first time customer they make an order wait all these days I’m very unsatisfied and I won’t be doing business ever again with you

Hello,

I’m a giveaway host and I bought an item for one of my winners, the store gave us a tracking number and YANWEN the carrier Tracking Number: VR523184840YP.

The item said it was delivered to my winner living in Bangladesh but didn’t receive any packages from them they checked with their family members, neighbors, friends and even contacted the post offices which they found no record of it in their system. Is there a way for you guys to help us track down where exactly it was delivered to? Or where she can go pick it from up?

My package supposedly was delivered on May 9 at 2:50 p.m., but never was as I was home.
My tracking number was UH231128912YP.
The Canada Post Office cannot use this tracking number to locate or be of any help.
I paid a small fee to cover insurance. Please reply to this complaint to [protected]@hotmail.com, or call [protected]
Mr. Gerald P. Shewchuk

When an I am going to get my package. It has been in US since 4.28.2023. Where in US, who knows? No one will update me.

No one is taking the responsibility to provide an update or even to let me know what is going on.

I have sent a LoT OF Emails asking for status but absolutely no one at yanwen or complaint department has bothered to reply back.

What the hell people!

I am so pissed right now about all this.

What if this package was for an emergency?

Yanwen could be held liable for that.

No one at YANWEN cares to give me an update

Shipped from China, April 14, 2023. Made it to US, 4.28.2028. No new update since. I do t appreciate being screwed with. Apparently this complaint board is to just let people vent, because I've not seen any action on my 4 complaints. Quite frankly I AM PISSED about whole thing

I've not heard a damn thing from Yanwen email and I don't see any reply from complaints other than my complaints were posted. My God, does no one care anymore to help anyone? I am so disgusted with this whole situation. It's now 5 weeks going on 6 and no one will give me an update from Yanwen or this complaint board. Telling me specifically complained people, that you can't help me and I told me specifically, would at least be feedback.
I would have been fired by now from my company if I didn't reply back on customer requests. Apparently Yanwen or this complaint board doesn't give [censored].

By all means, reply back to me - prove to me that way that I am wrong. I am not counting on a rebuttal

3rd complaint

Package has been in US since 4.28.2023.

Have not seen any movement or have gotten any updates from Yanwen despite daily and now hourly requests for updates. I have reported this to the BBB also and am soon going to report to department of commerce. The company I ordered it from has refunded my payment since but the absolute lack of response the whole time is atrocious. Even though I've been refunded, I want to know what the hell happened to my package.

Was it lost, stolen, ignored? Why did I never get it? Did they send it back? What happened? I'm very angry about the whole thing. If I did this type of customer service, I'd be fired and on the street This is SO UNACCEPTABLE. This screwed up a birthday present for my young great nephew and he was deeply disappointed.

Thank you.

I opened a complaint last week on this.

I've been email Yanwen daily if not w to 3 times daily asking for location status.

I have yet to hear ANYTHING back from them. Tomorrow has been a month since I ordered it.

It's been delivered so.ewhere In the US as of 4.28.2023.

This is so incredibly unacceptable

What do I need to do to at least get a status?

Quite frankly I am incredibly pissed off

Thank you

I ordered from Naughtyslid on april 9th.

I've been daily trying to get an update with no reply from Yanwen.

According to the 718track, it's been in the middle of Kansas now for a week.

No one has bothered to tell me when I'm supposed to get it, where it is. No updates from Yanwen at all

This is a terrible way to provide customer service. I'd be fired if I provided customer service like this.

Overall, I've been waiting almost a month for my package.

There has been no help from Yanwen at all.

Can I please get an update

I ordered some t-shirts (2 orders containing 12 shirts in each).

I followed the tracking and it showed as "delivered through my letterbox" at 11:07 on 28th March 2023.

I was in on that day, there was no knock at my door. No evidence of anybody entering my driveway to deliver anything on my CCTV and they would most certainly NOT have fitted through my letterbox!

I have e-mailed 6 times so far requesting the name of the delivery driver and the company used for deliveries in UK. Not a single response to any of my e-mails!

Absolutely disgusting customer service.

Simple questions to answer unless this is a scam?

Come on YanWen, what is your response?