Yanwen’s earns a 1.0-star rating from 549 reviews, showing that the majority of international shipping clients are dissatisfied with logistics services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
ebay purchased items never arrive and unable to locate them locally
Hi, I am Aris K. from Greece.The last 3 months I have been purchasing items through ebay and they are sent with YANWEN but they never arrive and the tracking numbers state that they either have arrived in the destination country's airport or post office but after repeatedly calling and visiting them they inform me that such items have never arrived ! The tracking numbers are :
AB772771507YN, UB612166499YP, AB854289494YN, AB720672818YN .My email address is : e.[protected]@gmail.com Please let me know who is the local carrier here in GREECE who handles the packages and also to which airport they arrive since I have been contacting the national postal services " ELTA " and the transit airport "EL.VENIZELOS " and they are repeatedly unable to locate the packages or even verify their existense !I hope to hear from you soon since I have been very frustrated and disappointed and if I won't be able to find a solution soon I will have to start avoiding ebay sellers who use your services so that I can protect my spent money and time.My email is : " [protected]@yahoo.com "
not resolved
tracking # ue689617230yp
My tracking # is UE689617230YP.
I am requesting that Yanwen follow-up on a delivery to me.
The package arrived at the Ottawa (Ontario), Canada airport, where I live, but then was shipped to Courcelette (Quebec) Canada where it has been since 12 December, which is 18 days. There have been no further entries in the tracking system. Courcelette is more than 6 hours east of Ottawa.
Please reply to me by e-mail: [protected]@gmail.com
Kaye Meikle
package tracking
My tracking number is UE691841083YP, yesterday when I checked the tracking it said It had made it to New York, now it's just saying it was dispatched from yanwen, what is going on where is my package? It's been almost 30 days already. I have already tried emailing directly with no result or response this is unacceptable. I can be reached by email at [protected]@yahoo.com
product says delivered and was not
UE688167273YP this is my tracking number shows it was delivered and was not. I have confirmed this with ALL the shipping/receiving locations in town and it was not delivered. I live in a small town of 4000 people and know all vendors. Please provide explanation, address packages was delivered to and side and weight of package. I understand you are shipping agent but these are details you will be able to provide to me as they are directly related to shipping
item not delivered
Your order 9FA51141R5390981R has been shipped on [protected]:09:49
Item List:
SKU: H11603B-G, Name: Jaragar Men's Stainless Steel Automatic Self-winding Mechanical Wrist Watch[Gold & Black], Amount: 1
Package Weight: 205.0g
Shipping Address:
kruibekesteenweg 20, beveren, Belgium 9120
Estimated Delivery Time: {预估到货时间}
Shipping Methods: yanyoubao untracking
Tracking Number: UB544721835YP
Tracking shows arrival in belgian post office on Nov 06, since then it is 'in transit', no details, no movement, no delivery. Post office service cannot trace the item, maybe it even did not arrive in Belgium. Can you provide more information about the location, so I can search in a better focused way? if lost, how can I be refunded?
yours, Jan Standaert, [protected]@telenet.be
not received multiple orders
I ordered several items on Aliexpress that were shipped by Yanwen and they have yet to arrive and all were ordered over 30 days ago. 2 orders were from the same seller and I've already contacted them all and they can't tell me what the problem is because packages are untrackable after they reach the US. If these ever do arrive, I will choose another...
Read full review of Yanwenitem tracking states that item has been delivered, even though it has not yet been received
Date: Dec 9, 2018
Time: 12:50pm (EST)
Yanwen Tracking Number: LM203021420CN
Description:
Tracking information shows that a notice card was left stating how item can be picked up, but I did not see this when I got home. It says proof of delivery collected, but I was not home to receive item!
It also states that it was left in a safe location, but I do not see item anywhere around my house. Please look into this, as i want to see my product delivered ASAP.
Thanks,
Samuel Cheng
clothing/shipment from aliexpress. was it sent by wrong address?
Hello,
Please advise on the status of my package ordered via Aliexpress on November 11th.
Yanwen tracking number is LP00116684827247.
The current tracking indicates that it has arrived to Georgia, though the final destination is Kazakhstan.
Will you please check if it was sent to Georgia by mistake or it's gonna be shipped to Kazakhstan.
Thank you
Hello,
Please advise on the status of my package ordered via Aliexpress on November 11th.
Yanwen tracking number is LP00116684827247.
The current tracking indicates that it has arrived to Georgia, though the final destination is Kazakhstan.
Will you please check if it was sent to Georgia by mistake or it's gonna be shipped to Kazakhstan.
Thank you
skate - ultra light foldable urban electric vehicle (order #xm9j87260854
I have investigated your sight complaints AFTER I ordered this product for $119. What I received instead was a set of ear buds WHICH I DO NOT WANT. Also under your customer reviews I see you are sending these ear buds to many customers who are not ordering them, , please explain what kind of scam you are running. I being in law enforcement WILL start an investigation with foreign postal services and local authorities in your area CHINA or not I will find out...
3 items have not arrived
Tracking number: UE686726261YP
Courier says delivery has been signed for.
UE686726261YP-[hv00005238573zc65-]-0B0480284000140380164
[protected]:14 GB RM Acception, Expect to be delivered in 48 hours
目的国 英国
[protected]:14 GB RM Acception, Expect to be delivered in 48 hours
发件国
[protected]:50 GB Ready for hand over
[protected]:20 GB Actual arrival Time
[protected]:20 GB Estimated arrival Time
eBay seller being difficult to refund items
Received refund
where is my package? lp00118676623238
Hello,
Could you please advise where is my package? Yanwen tracking no. is LP00118676623238, but I'm not able to check it on Yanwen website.
I can check with this one RO383065115EE with is Estonian Omniva, but with this number no information on Omniva website.
As per 17track and Yanwen website this number RO383065115EE shows that it's in transit already 15 days. I think it's too long.
I have already received another package sent from Aliexpress at the same day. So I'm getting a bit worry, as I need this on 14.12.2018.
Thank you.
received the wrong package
I ordered an Automatic Lift Seat I received a parcel that was NOT the seat. Custom label says it's the seat; however opening it there are wireless earbuds. Would really like what I ordered as it's a Christmas present. Received package 11/30/18.
Below is the email confirmation of the product ordered.
solopopgo
Order #2984
Thank you for your purchase!
Hi Wayne, Thank you for visiting our website and your interest in our products. We strive to offer you the best value and service possible.
AUTOMATIC LIFT SEAT × 1
I just received the earbuds today. What can we do. Can we call the credit card company?
company given wrong shipping address by amazon
Tracking# UE692654607YP for item purchased from Amazon. Wrong address for shipping; should be Melanie Ramey 240 Universal Road, Woodstock, Ontario, Canada N4S 7W3. I tried calling your tracking number [protected]. Line was answered and I was put on hold as I only speak English, then the line was hung up. If you could please update the shipping address and add my contact phone number [protected], so I may receive my parcel when it gets to Canada. Thank you.
跟踪從UE購買的商品＃UE692654607YP。錯誤的送貨地址;應該是Melanie Ramey 240 Universal Road，Woodstock，Ontario，Canada N4S 7W3。我嘗試撥打您的跟踪號碼[protected]。線路被接聽了，因為我只會說英語，我被擱置了，然後線路被掛斷了。如果您可以請更新送貨地址並添加我的聯繫電話[protected]，所以我可能會在到達加拿大時收到我的包裹。謝謝。
Gēnzōng cóng UE gòumǎi de shāngpǐn#UE692654607YP. Cuòwù de sòng huò dìzhǐ; yīnggāi shì Melanie Ramey 240 Universal Road, Woodstock, Ontario, Canada N4S 7W3. Wǒ chángshì bōdǎ nín de gēnzōng hàomǎ [protected]. Xiànlù bèi jiētīngle, yīnwèi wǒ zhǐ huì shuō yīngyǔ, wǒ bèi gēzhìle, ránhòu xiànlù bèi guà duànle. Rúguǒ nín kěyǐ qǐng gēngxīn sòng huò dìzhǐ bìng tiānjiā wǒ de liánxì diànhuà [protected], suǒyǐ wǒ kěnéng huì zài dàodá jiānádà shí shōu dào wǒ de bāoguǒ. Xièxiè.
earrings
This is the tracking id of my parcel: RY360672452CN and almost 3 months have passed but i have no clue where my parcel is. I had ordered from Aliexpress. Its aweful how we customers are suffering so much because of Yanwen's inability to track our parcels once they reach our country. Especially India. Its our hard earned money after all. How to trust Yanwen services if this happens continuously 3rd time. Please do something about it team yanwen. Now we count on you for improved tracking extended to our country as well and safe delivery of our parcels. Its a kind request and a advice too. Please take necessary actions before whole world loses their faith and trust in Yanwen.
You should be contacting your nearest post office about this package because it's way too much time occurred since it's cleared of customs.
This Tracking Number is not a Yanwen one.
Yanwen begins with LP00...
Your Tracking format (starting with RY ending with CN) indicates that your parcel has been shipped via China Post Registered.
Go to 17Track.net and you should be able to see updates down to delivery.
Hope this helps.
tracking# ue685537301yp,
Hi,
I have orders a product from Morderneo.com & the tracking number is UE685537301YP.
May I pls know the current order status. as it shows 11 days in transit, and in International operations check in center.
The delivery location is Bangalore, INDIA.
Pls advise by when can I expect the product to be delivered.
Please help.
Regards,
Shailendra
I also ordered a drone from Morderneo.com. I expected my order to arrive this month end. I cannot trace my order anymore. Can someone help please
Hi i'm in the same situation and the website of Morderneo.com is offline. Do you've some news? my email is addimando@hotmail.com we can talk on it. i'm waiting from 16 november...
shipment not delivered (lp00107970981277)
This was an Aliexpress shippment of an Watch strap. Tracking Number :
LP00107970981277
AS per the yanwen tracking it was Delivered at India on [protected]:02. Its been almost 3 months product not delivered. When i contacted India post they says its untraceable after it reaches India. So i cant able to check where it is in India. I have booked many products in aliexpress with same Yanwen Economy Air mail those products was delivered sucessfully by India Post. But this not Deliver. Kindly make a Solution to deliver the product.
If Yanwen Economy Air mail shipments are being delivered to you then you should wait few more weeks as it may be getting delayed in sorting. Usually for most parts in India, packages from Yanwen Economy Air mail does not get delivered once they reach India unless the package is registered like China registered airmail with tracking no RxxxxxCN.
item shipped from china.. but yet not received my order
LP00111338071084
I order from alixpress online site...
I live in ajmer (305001)
Item shipped service was yanwen economic air mail...
Item shipped date was 12 September 2018
But yet not reached my order at home
Pls help
Item cost was 249 rs.. Only.. Its mini screw driver set with 20 small bit.. I contact seller.. But seller says. Item reached ur Country.. Pls contact local service
I think you should open a refund claim with seller asap because the item seems to be lost on the way.
soundflux - industry leading wireless headphones / a package that is not delivered.
Hello,
I try to contact this company for more information for delivery. They write on tracking page (need more information, viz history), but I'm sure that I fill my address right. But ok one more time. Maybe what I can add is company name Sipral
Jan Kysucan, Sipral
9A Devonshire Square
Bengal Wing
London
EC2M 4YN
2018-11-21 07:38 We need some more information about your address. Please contact us.
2018-11-16 10:43 Sorry we were unable to locate your property. Please contact us.
Thank you
parcel
I've ordered a product on aliexpress on july/07/2018
The shipping service is yanwen and tracking number is LP00102973227739 which is in transit in India till now and not been delivered till yet and i have enquired india post about that they said that this tracking number is incorrect..kindly deliver my ordered product as soon as possible because it shows how's yours service is..!
Open refund claim, item is lost.
product delivery at wrong address
I had ordered portable scan marker on 2nd of November from next2day website. Tracking id UE683666215YP. Tracking software shows that it has been delivered to some other place. Kindly let me know the current status of product whereabouts as I have not received the product yet.
Sent from my iPad
Dr neha gautam
Assistant professor
Deptt of microbiology
Dr. YSPGMC
Nahan
H.P
173001
India
Phone [protected]
This is what tracking app shows:( wrong address)
16 Nov, Yanwen
UE683666215YP
Yanwen
[protected]:03
Dhaula Kuan Delivered. Signed for by SALKU RAM
[protected]:00
Kala Amb Out For Delivery
[protected]:30
Kalaamb Arrived
[protected]:44
Ambala Out for next station
[protected]:26
Ambala Arrived
[protected]:09
Delhi Atc Out for next station
[protected]:08
Delhi Atc Out for next station
[protected]:25
Delhi Atc Arrived
[protected]:52
Delhi Gate Way Out for next station
[protected]:17
Delhi Gate Way Arrived
[protected]:33
Hongkong Can Out for next station
[protected]:36
International Operation Center Check in
[protected]:36
International Operation Center In Transit
[protected]:05
Despatched from yanwen sorting center.
[protected]:34
Process completed in yanwen sorting center.
[protected]:06
Yanwen Acceptance.
[protected]:50
The item information was created by the seller.
Why customers are calling on my number ... this is not customer care .. [censored]s
Yanwen is a fraud company ..no one ever replies back..each one of you shall go to consumer forum
Yanwen Reviews 0
If you represent Yanwen, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Yanwen
Here is a guide on how to file a complaint against Yanwen on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Yanwen in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Yanwen, including key areas of concern, relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint against Yanwen on ComplaintsBoard.com.
Overview of Yanwen complaint handling
-
Yanwen Contacts
-
Yanwen phone numbers+86 106 462 1881+86 106 462 1881Click up if you have successfully reached Yanwen by calling +86 106 462 1881 phone number 76 76 users reported that they have successfully reached Yanwen by calling +86 106 462 1881 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 106 462 1881 phone number 75 75 users reported that they have UNsuccessfully reached Yanwen by calling +86 106 462 1881 phone number1%Confidence scoreBeijing, Sales+86 106 466 9779+86 106 466 9779Click up if you have successfully reached Yanwen by calling +86 106 466 9779 phone number 16 16 users reported that they have successfully reached Yanwen by calling +86 106 466 9779 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 106 466 9779 phone number 25 25 users reported that they have UNsuccessfully reached Yanwen by calling +86 106 466 9779 phone numberBeijing, Sales+86 106 465 6790+86 106 465 6790Click up if you have successfully reached Yanwen by calling +86 106 465 6790 phone number 11 11 users reported that they have successfully reached Yanwen by calling +86 106 465 6790 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 106 465 6790 phone number 22 22 users reported that they have UNsuccessfully reached Yanwen by calling +86 106 465 6790 phone numberBeijing, Tracking+86 213 603 1631+86 213 603 1631Click up if you have successfully reached Yanwen by calling +86 213 603 1631 phone number 2 2 users reported that they have successfully reached Yanwen by calling +86 213 603 1631 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 213 603 1631 phone number 15 15 users reported that they have UNsuccessfully reached Yanwen by calling +86 213 603 1631 phone numberShanghai, Sales+86 213 603 1637+86 213 603 1637Click up if you have successfully reached Yanwen by calling +86 213 603 1637 phone number 4 4 users reported that they have successfully reached Yanwen by calling +86 213 603 1637 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 213 603 1637 phone number 14 14 users reported that they have UNsuccessfully reached Yanwen by calling +86 213 603 1637 phone numberShanghai, Sales+86 213 635 9765+86 213 635 9765Click up if you have successfully reached Yanwen by calling +86 213 635 9765 phone number 11 11 users reported that they have successfully reached Yanwen by calling +86 213 635 9765 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 213 635 9765 phone number 21 21 users reported that they have UNsuccessfully reached Yanwen by calling +86 213 635 9765 phone numberShanghai, Tracking+86 755 8357 6869+86 755 8357 6869Click up if you have successfully reached Yanwen by calling +86 755 8357 6869 phone number 4 4 users reported that they have successfully reached Yanwen by calling +86 755 8357 6869 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 755 8357 6869 phone number 17 17 users reported that they have UNsuccessfully reached Yanwen by calling +86 755 8357 6869 phone numberShenzhen, Sales+86 755 8357 6658+86 755 8357 6658Click up if you have successfully reached Yanwen by calling +86 755 8357 6658 phone number 1 1 users reported that they have successfully reached Yanwen by calling +86 755 8357 6658 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 755 8357 6658 phone number 15 15 users reported that they have UNsuccessfully reached Yanwen by calling +86 755 8357 6658 phone numberShenzhen, Sales+86 755 6158 6158+86 755 6158 6158Click up if you have successfully reached Yanwen by calling +86 755 6158 6158 phone number 0 0 users reported that they have successfully reached Yanwen by calling +86 755 6158 6158 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 755 6158 6158 phone number 10 10 users reported that they have UNsuccessfully reached Yanwen by calling +86 755 6158 6158 phone numberShenzhen, Tracking+86 579 8523 8581+86 579 8523 8581Click up if you have successfully reached Yanwen by calling +86 579 8523 8581 phone number 3 3 users reported that they have successfully reached Yanwen by calling +86 579 8523 8581 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 579 8523 8581 phone number 12 12 users reported that they have UNsuccessfully reached Yanwen by calling +86 579 8523 8581 phone numberYiwu, Sales & Tracking+86 203 650 5001+86 203 650 5001Click up if you have successfully reached Yanwen by calling +86 203 650 5001 phone number 3 3 users reported that they have successfully reached Yanwen by calling +86 203 650 5001 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 203 650 5001 phone number 16 16 users reported that they have UNsuccessfully reached Yanwen by calling +86 203 650 5001 phone numberGuangzhou, Sales+86 203 650 5002+86 203 650 5002Click up if you have successfully reached Yanwen by calling +86 203 650 5002 phone number 3 3 users reported that they have successfully reached Yanwen by calling +86 203 650 5002 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 203 650 5002 phone number 14 14 users reported that they have UNsuccessfully reached Yanwen by calling +86 203 650 5002 phone numberGuangzhou, Sales+86 208 633 1015+86 208 633 1015Click up if you have successfully reached Yanwen by calling +86 208 633 1015 phone number 5 5 users reported that they have successfully reached Yanwen by calling +86 208 633 1015 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 208 633 1015 phone number 25 25 users reported that they have UNsuccessfully reached Yanwen by calling +86 208 633 1015 phone numberGuangzhou, Tracking+86 400 108 5656+86 400 108 5656Click up if you have successfully reached Yanwen by calling +86 400 108 5656 phone number 0 0 users reported that they have successfully reached Yanwen by calling +86 400 108 5656 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 400 108 5656 phone number 0 0 users reported that they have UNsuccessfully reached Yanwen by calling +86 400 108 5656 phone number
-
Yanwen emailsinfo@yw56.com.cn100%Confidence score: 100%Supportmarketing@yw56.com.cn98%Confidence score: 98%sales
-
Yanwen addressLantian Rd, Huaqiang North, Futian, Shenzhen, Guangdong, China
-
Yanwen social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 23, 2024
Most discussed Yanwen complaints
faulty productRecent comments about Yanwen company
Incorrect order
Overnite Express
4 reviews
OnTrac
228 reviews
Billion Stars Express
353 reviews
LaserShip
222 reviews
GDex / GD Express
545 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.