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Yanwen Complaints 548

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J
4:17 am EST

Yanwen product I ordered on 5 sept 2018

LP00106817600363 my shipment tracking number. Its been more than 2 months since I hv placed an order. I am not able to track the shipment. And when m tryin to ask the seller about my order they are trying to fool me sayin order Wil reach in 2 days. N its been more than a month since m repeatedly following up and they are not giving the exact details. It has arrived India on 9 Sept and I have still not recieved and now the status is showing as order completed. Can anyone please try to find the status

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K
10:53 pm EST

Yanwen product not received yet. need to know current state

Hello i didn't receive this items, i want to know what happen to it? i'll provide that tracking numbers please give me an update

Tracking number [protected]
Description :50-200Pcs Super Strong Round N35 Neodymium Magnets Rare Earth Disc
Fridge Craft
Estimated delivery Nov 13, 2018 - Dec 03, 2018

this is the details. main thing is current state of item delivered or transits

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D
9:53 am EST

Yanwen lp00112004460199 my order day  total 60 day no delivery

LP00112004460199 My order day  total 60 day no delivery

Sir, I do not know anything about my stuff and how long it will take

my order was 16 Sep. 18 booked, no one of your contacts Do not tell me how to get my order
Your given tracking number is not tracked any way India Post incorrectly tells
Gettronic order company

PRODUCTTOTAL5V 2.1A Power Bank Charger Module Circuit Board PCB Step Up DIY 18650 Battery For Xiaomi × 1Tracking LP00112004460199

(Order #7744 was placed on September 16, 2018 )

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K
1:02 am EST

Yanwen lp00114872437183

LP00114872437183
This is my tracking number.
I have placed the order around 4 weeks ago and regularly tracking the order but I am not getting any information after 23rd october, 2018.
I want the package as soon as possible as I have purchased it for my friend's birthday.
Kindly pay attention to my complaint and provide me with the information about my order.

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C
4:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Yanwen wish order

I order in wish but it was sent back to sender due of incomplete address. How can I change the address so the sender will send it to me. I dont have contact with the sender. Heres the tracking number. This is two different order that has an incomplete address but the last one is still on board or something but I guess it will send back to sender due of incomplete address.
VR023501328YP
UB399258480YP

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T
10:06 am EST

Yanwen delayed delivery

I have ordered some jewelery 3 months ago from aliexpress. The protection has ended of course and the order has been automatically completed. Your tracking system is not correct because it stays at the same position for 2 months.The package tracking number is LP00107521168961 . Please let me know what's happening with my order. Hope to get a reply from you soon and to receive my order.

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G
1:14 pm EDT

Yanwen rg959493910cn delivery not done till now

Dear sir,
Please help me to know who is the local courier in Kuwait to deliver my package
Tracking no of yanmen number:
RG959493910CN
Share the local courier tracking no also..

My address below
Gnana sundara Murthy
Buliding no 3, appartment no 16, 4th floor
Al dhahak bin Qays street lane 2 near edee store
Al Salmiya block 10
Kuwait
Mobile no +[protected]

Regards
Gnanasundaramurthy
+[protected]

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G
5:03 am EDT

Yanwen a package that is not delivered.

Below the trackind details of my package I have contacted all south african postal services and the package is no where to be found. Please advise where is my package and when will I recieve it?

Ub368947095yp
In transit
Chinayanwen
South africa
2018-09-22 03:54in transit, arrived at south africa
Destination : south africa
Origin : china - tracking consuming: 799 ms
2018-09-22 03:54
In transit, arrived at south africa
2018-09-21 08:00
In transit, dispatch out from transit
2018-09-20 10:00
In transit, arrived at transit
2018-09-11 18:47
In transit, arrived at hkg
2018-09-10 07:46
In transit, items sent out of origin
2018-09-09 14:36
Departed from airport to destination country
2018-09-09 12:32
Despatched from yanwen sorting center.
2018-09-07 22:14
Process completed in yanwen sorting center.
2018-09-07 19:01
Yanwen acceptance.

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M
M
MANISHA goel
IN
Send a message
Nov 01, 2018 1:25 pm EDT

Yanwen is a Very bad company

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S
1:44 am EDT

Yanwen male penis extender

Male Penis Extender Enlargement System Enlarger Stretcher Enhancement Unique RS

Money Back Guarantee

Item price: $11.79
Item ID: [protected]
Seller: rabbitshcf (162942)

Male Penis Extender Enlargement System Enlarger Stretcher Enhancement Unique RS

Item price $11.79
Quantity 1
Item number [protected]
Shipping service Economy International Shipping

Order placed on
Sunday, Sep 2, 2018

Payment method
Credit card

Payment date
Sunday, Sep 2, 2018
Shipping address

Srinivas G

Dundigal PS

Gandimaisamma

Hyderabad TS 500043

India
But not received till date on 25.10.2018 please send to my address

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F
8:03 am EDT

Yanwen ue678320295yp

It's been 10 days that my product is showing in transit. When I checked it shows that due to wrong address it isn't been delivered yet. But I have never faced such a problem this is the first time it's showing this error. It's show that the product is in Mahim INDIA but I don't know which carrier has it or where can I pick it up from. It's for my wedding which is in November. Kindly help me with the post office address or the courier details. Thank you

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M
3:17 pm EDT

Yanwen delivery via ebay

Ordered an outfit to attend a friend's wedding from a seller on eBay based in China, was assured 100% that it'd arrive by the time I need it (Thursday 25th October). Ebay tracking says its been sat in the yanwen depot since the 12th, yanwen site says dispatched on the 12th with no further updates. I was GUARANTEED by the seller, 7-10 days for arrival

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R
4:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yanwen shipment to south africa [protected]

Hi

Could you please provide me with the international tracking number for this shipment? The last tracking showing from Yanwen is in Sep. I need to know where this package is and no one in South Africa has any details on this tracking number [protected]. The all say that there should be an international tracking number on this and they can only help me once I have that. Been waiting for this package for over a month now and the last tracking shows that it was dispatched to South Africa, NOTHING ELSE. Please help.

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K
K
khayalethu kandles
US
Send a message
Feb 03, 2021 4:42 am EST

My package has been on "inbound manifest to hub" for 7 days now and I ordered it in December 2020.

Please provide me with accurate information for when I can expect delivery or a contact number for a support team in South Africa that can assist me.

F
F
Frikkie Marais
US
Send a message
Jan 07, 2021 7:38 am EST

Yanwen delivered to South Africa on 30 Oct 2020.
See tracking below
To date I have not received anything.
To who did you deliver in South Africa?

LP00412684236760 or [protected]

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R
9:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yanwen product not received

Hi, can you please provide the tracking information for tracking number CP380109237CN en route from China to Singapore? The tracking information shown on 13 October 2018 states that it is in transit, and that there is no more further information shown after that (screenshot attached). May I know the status of my product?
Please reply to this email: mervyn.[protected]@yahoo.com.sg

Thank you,
Mervyn

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U
4:56 am EDT
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Yanwen my parcel got stuck at one place since 10 days

Ordered a product from eBay shopping platform that was shipped on 9th October 2018 through YANWEN LOGISTICS. Item reached at destination country POST OFFICE on 15th October, since then no updates available on the website, Till 21st I didn't get the product deivered. Please look into the matter. Tracking details- UB469436286YP
Mobile no.- +[protected]

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S
10:57 am EDT
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Yanwen ring

I ordered a ring 2 months ago...i got an email 1 month after i ordered that it will get delivered in between 12th to 16th of october(that is after one month). And even after waiting for so long there was no update on tracking it. And today i got a message that my order has been delivered but i didnt receive it and there was call from the delivery man. I have already paid for it. Please check what happened...

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G
3:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yanwen product not diliward

Diyar sar.
I ordered my product for ali express 1 month ago but my product not diliward for till date ali express diliward product for yanwen economic air mail for 1 month a go but yanwen economic air mail not diliward my product for till date my pakege catant status in india how many day for diliward my pacege plice help us
My name=pirzada javid miya ahemad moya
My mobile no=+[protected]
My email id= saminapirzada. [protected]@gmail.com
My tracking id= pl00108973170648

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F
F
Francisco Casas
US
Send a message
Dec 15, 2018 2:19 pm EST

lp00108384690529
lp00119700166501

F
F
Francisco Casas
US
Send a message
Dec 15, 2018 2:05 pm EST

lp00108384690529

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D
1:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yanwen where is my two packages?

I ordered two items from Amazon. Yanwen is suppose to deliver these items to my address. The seller says my two items have been lost. But in the tracking info here, it still says my two items will be arriving today on October 16. What's happening here? Please email me back.
[protected]@live.com

Someone help me please. I waited a little over a whole month for these items.

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R
9:31 am EDT

Yanwen vr019469515yp

Ordered on 19th of July to Canada. Order #23962.
www.hibatymall.com
VR019469515YP
After long waiting time it says on October 5th the order returned to sender. What is this? If you can't deliver please i need my money back. I was waiting almost for 3 months for my parcel to arrive just to learn it was returned to the sender!
Sorry, but it is my last attempt with that delivery company.
I will wait for my money back.

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V
12:37 am EDT
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Yanwen tracking the parcel with tracking no. ub442040015yp (next tr. no. ua110215392sb)

Dear Sir / Madam,

I am from Sri Lanka. I have ordered some Item from a ebay supplier on September 22nd, 2018 which was sent through Your logistic service under tracking No. Tracking No. UB442040015YP.

When I check In your web site yanwen logistics and Universal Parcel Tracking, Its says that the parcel arrived at destination country airport on October 07th, 2018 22.00Hrs.

But I couldn't Track the parcel correct place as in which country, which airport or which post office. Therefore please help me to track the Item as wher it is.

I will append some details of showing in Universal Parcel Tracking Web as follows

Oct 2018
22:00 Arrive at destination country post office YANWEN LOGISTICS
06 Oct 2018
22:00 Arrive at destination airport YANWEN LOGISTICS
04 Oct 2018
22:00 Departure from airport YANWEN LOGISTICS
03 Oct 2018
22:00 In transit YANWEN LOGISTICS
03 Oct 2018
06:30 Despatched from Yanwen sorting center YANWEN LOGISTICS
03 Oct 2018
03:41 Process completed in Yanwen sorting center YANWEN LOGISTICS
02 Oct 2018
23:37 Acceptance. Yanwen YANWEN LOGISTICS
30 Sep 2018
15:31 The item information was created by the seller. YANWEN LOGISTICS

In your web site says ( yanwen -track & trace )
UB442040015YP-[A103329030]-UA110215392SB
[protected]:00 Arrive at destination country post office

If you can help me on this matter will be highly appreciated

Thanking you,
Sincerely yours

Vasantha Kolongahapitiya ( [protected]@gmail.com )
Kandy 20270, Sri Lanka
+[protected]

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Update by vshyakol
Oct 17, 2018 11:05 am EDT

Thank you very much for the information you provided. But I have not received the Item yet and I couldn't track the parcel. I have called postal service of our country . According to them they cannot track the parcel because it was having untrackable no. Therefore I couldn't get the correct information and now I dont know where is the parcel as in which countr, wich air port, which custom office or which post office.

Therefore I have a right to find out the information about the Item because I have paid for US $ 27.19 to purchase this item. I think you all can understand my request & problem.

Thank you very much again for the information given by you.

Vasantha Kolongahapitiya, Kandy, Sri Lanka

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N
N
Nho Bhody
US
Send a message
Oct 17, 2018 10:08 am EDT

Hi, I don't work for the company, but this is what your tracking says,

The seller is a dropshipper, and sends your order to warehouse in China
Your order has now been received by the Yanwen Warehouse, them 'accepting' is just confirming that it is being handled.
Process completed : means that they have got your item/items together, packaged it and it's ready to go.
Dispatched means sent. so your parcel was now sent from the Centre where items where sorted and packaged
In Transit : means your parcel is moving. so basically its in vehicle moving from Centre and now to the Import.
- Here it must go through that Country's Customs Process before your goods can be exported to your country.
Departure from Airport : So customs clearance is complete and your parcel has finally left the airport and is on it's way to your country.
Arrive at destination airport : you are the destination, so the plane has Arrived at the Destination Airport which is in your country.
Depending on the delivery method, either your parcel will wait till processed by your country's customs officials at the airport, or it heads to the post office and await clearing from officials there.
you will then get tracking update saying customs clearance complete.
If at your local post office, you could always try contacting the post office for updated tracking information or use tracking number on postal website.

Hope this helps and you already got your goodies. :)
Dee

ComplaintsBoard
Y
3:49 am EDT

Yanwen service

I had ordered some artificial flowers from china and it was shipped on 14/9/18.. The tracking numbers are lp00111530029019 and lp00110717663683.. I have tracked the items and it shows that it has reached india airport on 20/9/18.. After this there is no further information available.. How will I know where my parcel is..? I had the same issue earlier too, I am yet to receive my parcel which arrived in india on 27/7/18 and there is no information available after that.. The tracking id for this item is already expired.. I hope my above two items are not lost on the way like the previous one... Please provide some information regarding the parcels... Thank you.

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About Yanwen

Screenshot Yanwen
Yanwen is a logistics service provider specializing in e-commerce parcel deliveries. They offer international shipping solutions with a focus on the Chinese market. Services include tracking, warehousing, and customs clearance support. Yanwen caters to businesses looking to streamline their shipping process.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Yanwen in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Yanwen, including key areas of concern, relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Ensure to follow these steps to effectively file a complaint against Yanwen on ComplaintsBoard.com.

Overview of Yanwen complaint handling

Yanwen reviews first appeared on Complaints Board on May 13, 2011. The latest review I stopped ordering through TEMU because of YANWEN services was posted on Oct 23, 2024. The latest complaint Package Lost was resolved on Jun 19, 2020. Yanwen has an average consumer rating of 1 stars from 549 reviews. Yanwen has resolved 5 complaints.
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  1. Yanwen Contacts

  2. Yanwen phone numbers
    +86 106 462 1881
    +86 106 462 1881
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    1%
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    +86 213 603 1631
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    +86 213 635 9765
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    More phone numbers
  3. Yanwen emails
  4. Yanwen address
    Lantian Rd, Huaqiang North, Futian, Shenzhen, Guangdong, China
  5. Yanwen social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
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