Sendle
Reviews and Complaints

I created a business account and has shipped multiple orders with Sendle.
Upside: they pick up the package, really really cheap price, great customer service keep in touch every order i sent
Downside: can choose pick up date but can not choose pick up time. Sometimes driver do not want to make effort to pick it up. It is not Sendle fault because they are picked up by 3rd party driver.

I packed printed and shipped on a Saturday 12/18 and package is on a truck to be delivered 12/20 to my grandughter for Christmas I love that is was fast convenient works within my time of my work schedule and easy drop off no lines to wait in I will not be doing fed ex no more having to Rush and beat the clock after work when k have sendle at my desk and my printer at home post office two blocks away no line no hassle!

I don't mail a lot of stuff, but I sold something in an online marketplace and had to figure out the most economical way to get a small package out. I found sendle via a google search. It was so much easier than using the USPS site, plus it was cheaper. Win win. You print a regular USPS label, attach it, and drop off. They emailed me with tracking updates and my package arrived within the week. Very happy with this site.

Even the post office will not let you print the lowest rate for postage. I was having to go to the post office to send packages for $3 instead of printing at home for $8. That $5 is a huge difference especially considering at both prices, the package was going to be delivered the exact same day. Sendle allows the best priced shipping to be printed with a tracking number. And I can use my home or business mailbox and Usps picks them up. So easy!

So happy to find a reliable shipping company that doesn't cost a fortune.
The prices have gone up everywhere. It's been so hard to ship anything for a small business. I appreciate the affordability. I've shipped several packages now and all made it safely to their destination without issue and all before their expected delivery date.
Very happy with the at home pickup too. This is a huge perk for a mama with kids at home trying to run a business. So thank you! If these prices remain you will have a lifelong customer.

I'm a stay at home mum on a budget. I'm disgusted at the continual price increases at AusPost. I occasionally sell old stuff on Gumtree but got diddled with the postage estimates often enough to put me off it. I've tested Sendle three times and LOVE it. No more guessing.
To Sendle: Thank you for making it easier and cheaper to get stuff sent!
TIP. If it's URGENT... don't use because that's not their focus or pricepoint. If you are not in a hurry, it's absolutely a godsend! Whoever started this concept is brilliant. I tell my friends it's like snail mail with benefits.

If I could give you 10 stars+ I would!. You were amazing! Not only did you help me with the credit card issue. But you were very quick to respond to my question. I was panicking because the Post office wanted $65 to mail this package, for my sisters birthday. The contents didn't even cost that much. I found you on line by accident and boy am I glad I did. Not only was this easy from start to finish once I figured out you don't take Discover. Ugh! The package went out through the Post office Feb 6th and you got it there for her Birthday on Feb 9th. I've already told a bunch of people about you. I don't understand why people are writing poor reviews. Customer for Life. Thank you.

Since I moved into the UK 2019, I have struggled with maintaining a good hair, I braid sometimes but mostly use wigs. I have never gone outside with my natural hair. As an African I want to be proud of my natural hair anytime in respective of the country I find myself. My hairs breaks and falls and the side edges of my hair are almost gone. So when when saw adovz I decided to give it a try, I believe this is a wise decision and choice I have made. I have taken a photo of Before and I have started using the products, I bought the complete set. Will be I observing it, I believe in 3 months I will take another photo and see the changes. Will be coming back to leave another review with proofs. So please if you want to nourish your hair, go ahead and give it a try with confidence that it will work for you too. Thanks
Ms Beauty.

I was expecting a package to be delivered by sendle from an ebay seller today... I was not home but kept an eye on the tracking which is not working at all.. As it showed truck still on road.. I got home at 12pm unlocked my gate.. We live with a padlock on our gate..

I was shocked to see a sendle parcel infront of my door... The delivery person jumped our fence to achieve this..

From research on the net I see clear indication of much misconduct by this company... And no direct contact provision to them..

So if you can help in alerting their owner of this crime... As police confirmed.. So no mincing words... I would appreciate it and somehow hope no one uses them...

Importantly, it is noted on their site that a card is left for arrangements of a delivery if no one is home... There is a deep concern about the mental health condition of that delivery person..

There is no way a morally sound human being would climb someone's fence to leave a parcel..

I thank you for your time & intervention & hope something positive will come out of me alerting you of this.. Needless to say I also alerted the seller straight away so he can pursue a complaint, etc. With/to/about sendle..

Yours sincerely mona

MY PARCEL COULD NOT BE DELIVERED TWICE BECAUSE IT DID NOT HAVE A UNIT NUMBER ON THE PARCEL. THAT'S IS TRUE BECAUSE I LIVE IN A HOUSE! I DO NOT KNOW WHERE YOUR DRIVER CLAIMED TO GO TWICE OR WHY IT WAS 24 MINUTES PAST MIDNIGHT TODAY THAT DYAH AT CUSTOMER SERVICE DECIDED TO EMAIL THIS INFORMATION. Tracking app says UNABLE TO DELIVER WEDNESDAY 10/02/2021. Busy, and deciated girl working after midnight in the office on a Friday. Parcel tracking service states unable to deliver. No card in door or mailbox. I email customer service and give them Authority To Leave parcel in my green mailbox and/or to go through the black side gate down to my front door and my contact number if there is another problem. Tracking again unable to deliver. Again email them, unabl to deliver on tracking site but no reason why. So far 2 weeks and no parcel yet but sender is less thanc30 mins away. Only ever received automated responses to my emails during business hours but get notified after 5.30pm today which is Friday - Office hours mon-fri 8.30am - 5.30pm office is now closed. Dyah from customer service at 10.30pm - 5 hours after office is closed. No reason for non delivery getting to sender information was generated according to her today 12/02/2021. I knew that on the 10/02/2021 when this information was generated by checking the tracking site. How can a tracking generate information before paper work done 2 days before. But still no reason for non delivery, and I had given written permission to leave it in my green mailbox or to keave it at my front door with instructions of which gate to go through to get to front door and also my phone number incase there is another problem. At 12.24am Saturday morning 13/2/2021 Dyah has miraculously contacted the delivery driver who somehow remembers that my parcel had NO UNIT# ON IT. She manages to get hold of a driver at Midnight on a Friday who remember my parcel that couldn't be delivered on Wednesday 10/2/2021! What a memory on driver... and there was no unit # on the parcel... BECAUSE I LIVE IN A HOUSE!
The ONLY reason an Australian company with no weekend office hours, and had close 5 hours prior would contact you a customer at 10.30pm at night would be either knowing full well NO COURIER DRIVER HAS EVER BEEN TO MY ADDRESS, LET ALONE TWICE, WITH INSTRUCTIONS TO THE DOOR AND MY CONTACT NUMBER. They wanted to have the response you did not respond to us for 2 days and they were hoping I was asleep and I was also stupid. The original email from Dyah would say received Friday 12/02/2021.

Obviously, Dyah DOES NOT KNOW that an email also shows the exact time it left her computer and exactly 2mins after when it was recieved on mine. And on the parcel tracking site you are able to see exactly what time the tracking information is logged.

At 11.35pm - yep 25 minutes to midnight I sent her an email informing her I will be contacting both fair trading and the Ato with lodging complaints with the parcel tracking claiming one thing and my 2 weeks of emails between sendle and me. I also told her how unprofessional it is of her to be contacting me at this hour and in caps GOODNIGHT.
Dyah was not done... 12.24am now 24minutes past midnight another email claiming the driver he remembers my delivery 2 days prior on Wednesday 10/02/2021 but not feel or see the need to or write down/record that and customer service obviously DID NOT give the Driver the LEAVE AUTHORITY with instructions to leave it at the front door entering my yard using the black gate, or in my mailbox and DID NOT PASS ON MY PHONE INCASE THERE WAS ANOTHER PROBLEM!
I LIVE IN A HOUSE SO OF COURSE THERE WAS NO UNIT NUMBER.
I told her it was now 12.24am on Saturday morning and that I think all her emails with false information especially because of time of night was a form of harassment and I am going to contact the police. She stopped finally. It wasn't as such, at time of night, it was Dyah trying bully me into the belief that either the sender who I have regularly got parcels from over the last 4 years without issue or I was at fault. Sendle is blameless, trying to manipulate me into the fact that I wouldn't recieve my parcel and they had tried everything humanly possible to do so... they did do everything EXCEPT GET A COURIER TO DRIVEVTO MY DELIVERY ADDRESS AND LEAVE MY PARCEL.

I booked a pickup for 12 December from my home. 3 days later the packages hadn’t been picked up. I had customers expecting them so I was hugely stressed and inconvenienced. I cancelled with Sendle support and great help from Pedro. I had to go and get details reprinted so I could drop off the parcels at a cost of almost $30. I was extremely disappointed with the courier service and still am to this day.

We seem to have a big issue with our parcels NOT getting picked up. This time it's since Monday afternoon This happens constantly. Sometimes is 2 3 or 4 days! What kind of business is this, if there is no contact number? Our business is just as important as yours. There is no phone number for our local contactor? Who do we contact? who is going to pay compensation to our customers? This is pathetic on your part. Tonight we had to take a few parcels to our local service station I will be looking to change couriers. You are unreliable Pathetic service 0/10

It's been over a week and Sendle has still not attempted to collect my parcel or refund my money as per guarantee.

I sent many messages trying to resolve this and they replied every time that it has been escalated and prioritised for the following day but they didn't turn up.

I believe they prioritise bigger businesses and my order just kept getting pushed back down the line.

I asked for honesty when checking when my parcel would be collected and I was lied to every time. It's unfair and I am extremely upset.

They seem like they didn't even care about my parcel being delivered to me in time I ordered something from optimalprint on the 4th of august and it's still not here yet I messaged them multiple times about it even emailed them with no real answer just oh we'll do the best we can to get your parcel to you Will be double checking to make sure a company like optimalprint never uses them again

I bought a small item from eBay. They driver was lazy or stole the item. He clicked on “unable to deliver” I was home! I also have ticked “leave unattended “. The driver wrote “ sent back to bay”. I clerked on “ redeliver” and you opened up a case to loo for it. Then it said “ delivered “ 25/7/23. Liars! You didn’t deliver anything! Stop lying!

I gotta say, I'm pretty disappointed with my experience with Sendle. If I could give them zero stars, I totally would. I mean, come on, it took them a whole 5 weeks to deliver my parcel within Australia! And to make matters worse, they didn't even give me a reason for the delay, even after the sender lodged an investigation.

When the package finally arrived today, it was delivered by Couriers Please, which is apparently a partner of Sendle's. And let me tell you, the driver was not exactly careful with my package. He straight up threw it from my gate onto my tiled porch, even though it contained a glass bottle and $87 worth of product! I saw him do it and yelled out for him to stop, but he just ran away.

This isn't the first time I've had issues with Couriers Please, either. I've lodged three complaints this year alone about their drivers' behavior, and nothing ever seems to come of it. They just make excuses and ask for my camera footage.

To top it all off, Sendle had the nerve to send me an email asking me to rate their service. So I did, but when I tried to submit my feedback, their site wouldn't let me. Apparently I hadn't filled out some dropdown box correctly, but no matter what option I chose, it wouldn't accept it. And when I tried to contact their online chat for help, that didn't work either.

I've got camera footage, photos, and screenshots of today's debacle, and I'm seriously considering reporting both Sendle and Couriers Please to some government department that oversees this kind of thing. It's just not worth the hassle and frustration to use either of these companies. Save yourself the trouble and go with someone else.

Sendle is a service that can be great when it works, but boy do they have a lot of room for improvement. I had an issue recently where the courier company lost my parcel, and it caused a lot of problems. The customer left a bad review and requested a refund, which I understand. I submitted a claim for the contents, which were under $300, and provided the invoice. They told me that they couldn't refund the shipping and taxes, which I get, but then they tried not to include my gift wrapping service, which includes AAA batteries with the order. The consultant didn't even mention it, she just hoped I wouldn't notice. Well, I did, and I asked her to review the claim. She declined, saying it wasn't on the declaration. Where in their terms and conditions does it state this?

I send a minimum of 7 parcels a week, and I'm arguing over $5. They need to make a commercial decision. Let me break it down for them: over 1 year, I will spend around $3,800. What would they prefer, a loss of $5 (which is a legit claim) or lose $3,800? Not to mention my business is new and growing, and we expect to double our sales in the next few months. They could be losing $7,600.

Overall, Sendle needs to improve their customer service and make better decisions when it comes to claims. They are about to lose another customer!

Sendle has been a real headache for me and my online store. They have caused me to lose business and have been a complete nightmare to deal with. I had one parcel that took them a whole month to pick up from the drop off point. I had to spend days waiting on their useless "live chat" to try and fix the issue. It was incredibly frustrating that they don't have a phone number to call for help. Most of the time, I just got generic responses that were copy and pasted, and I could never speak to the same person twice.

Another parcel was even worse. They claimed to have "failed to deliver" the parcel twice to my customer, who was home both days they claimed to have come. I requested that they attempt redelivery again and just leave the parcel with no signature. Instead of doing this, they sent it back to me in Queensland. The parcel has been back in Brisbane for over a week now, and I still don't have it back. I had to refund my customer and lost business because of this. I believe they have lost my parcel, but they won't allow me to claim insurance until they decide it's lost. It's been over a month, and I still haven't received any shipping refunds for either of these parcels.

Sendle has cost me a good reputation on my store, and I would strongly advise anyone to avoid using their services. They don't tell you when there is an issue, and when you have many parcels to send out, you can't sit on the computer watching the tracking. It took the buyer contacting me weeks into the issue for me to know about the problem. Overall, Sendle has been a complete disaster for me, and I would never use their services again.

I decided to give Sendle a try after my wife had a bad experience with them. I booked on Sunday and was disappointed to find that my parcel was still awaiting pick up on Thursday. I received no response from the company and was left in the dark with no notifications, information or support. I was extremely dissatisfied with their service and would advise others to avoid them as they are dodgy and unhelpful.

I should have listened to my wife and not bothered with Sendle. They failed to provide important information and never followed up when there was an issue, leaving me to deal with it myself. I had to take a day off work to facilitate the collection of my parcel, which was a complete joke. I may as well have just chosen Aus post. To make matters worse, my buyer was now annoyed and it was a complete waste of time and effort. I am now stuck at home waiting for this person to collect my parcel, feeling like it's 1973 all over again.

The company claims to know they need to improve their service, but they don't do things that would be expected, like sending notifications. This is a key thing you need to be aware of if you decide to use their service. I received another email from them this morning, but it still didn't provide any of the key information that they told me for the first time yesterday. This company is operating without giving out all the correct information, so please do your own research and make your own mind up. My experience with them was very bad, and I would not recommend them to anyone.

To make matters worse, they looked me up on LinkedIn, which I found to be creepy. They also don't provide a number to call, which is crap. All I want is my parcel delivered, but it seems like that's too much to ask for with Sendle. Overall, their service was lame and I would not use them again.

I was so frustrated with SENDLE's service! The whole experience was a complete disaster. First of all, there were long periods of time where I couldn't track my package - it was like it had disappeared into thin air! And when I finally did get updates, they were incorrect and misleading. I mean, how hard is it to get basic information right?

But the worst part was when I tried to get my package redelivered. The courier left a card in my letterbox saying I could pick it up from a news agency, but when I went there, there was no package. I called them multiple times and still nothing. And when I contacted SENDLE about it, their response was so unhelpful. They just gave me some generic excuse about the driver not having enough information or the address being wrong. Like, seriously? That's the best they could do?

Overall, I would not recommend SENDLE to anyone. Their service was disgusting and their customer support was even worse. Save yourself the hassle and go with a different courier.

So, I had a parcel picked up by Sendle and was expecting it to be delivered the next day. However, when I checked the tracking, it said that the parcel was undelivered, even though I was home. They tried a few more times, but the same thing happened. I was getting pretty frustrated and wanted to contact Sendle, but there was no phone number to call. I sent them a message through Facebook, but still no response. It was only after I commented on their Instagram post that I finally got a response, days after my first contact with them.

Finally, I got to email them, and they told me it would take 1-2 days to re-deliver the parcel. I asked if it could come before the weekend, but they said there was no guarantee. I finally got my parcel today, after the 5th attempt and 6 days after the first delivery attempt when it should have arrived.

I would not recommend using Sendle. If anything goes wrong with the delivery process, their customer support is lacking. There is no phone number to call, and their response time to direct messages is slow. It took them 2 days to respond to my email, and I had to negatively comment on their Instagram post to get a response. It seems like I am not the only one with this issue, as many others have had similar experiences with Sendle.

I've been using Sendle for about half a year now, mostly for shipping within my own country. When I heard that they were going to start offering international shipping, I was pretty excited. However, I've since found out that they just use regular post for these shipments, and it's been a real headache.

I had a shipment picked up from Melbourne on May 25th, and it was supposed to be delivered to India. It's now June 26th, and my customer still hasn't received it. Sendle claims that the shipment should take between 4 and 12 business days, but that's a complete lie. When I contacted Sendle to follow up on the shipment, they told me that there was nothing they could do. Apparently, the package has been sitting in an Indian post office since June 6th.

My customer in India is understandably furious, and Sendle's response has been less than helpful. They've told me to tell my customer to contact the local post office to arrange for pick up, but my customer has tried that multiple times and has been told to be patient. Sendle has basically just washed their hands of the situation and left me and my customer to deal with it.

I've asked Sendle to return the items to me so that I can ship them through a company that can actually deliver on their promises, but they've told me that they can't do that. I'm at my wits' end with this whole situation. I've emailed Sendle multiple times about it, but it takes them over 24 hours to respond to those emails. It's funny how when I have a simple request, they respond within a few hours, but when there's a real problem, they don't want to deal with it.

I would not recommend using Sendle for your business if you rely on timely deliveries to your customers. I had a terrible experience with them recently when I had to wait for 6 business days for a parcel to be picked up, despite my frequent requests to their support team. According to their Pickup Guarantee, they should have sent a dedicated pickup driver to ensure that the parcel was on its way if the driver didn't make it after 2 days. However, they cancelled my order and claimed that they had no access to collect the parcel, which was completely false. I have attached pictures to prove that my property was never unattended, and there was full access at all times. Other couriers attend my property frequently, including 4 tonne trucks, so I don't understand why Sendle couldn't do the same.

When I contacted Sendle again, they told me that they had no dedicated driver for my area, even though I live in the middle of metropolitan Sydney! I decided to give them the benefit of the doubt and booked another job, which required me to drop off the parcel myself. However, when I went to the two closest locations on Sendle's list of drop off points, both of them told me that they had never heard of Sendle and did not accept parcels for couriers. This was extremely frustrating, and I found it almost impossible to escalate the problem beyond their frontline email support staff. It was also impossible to speak to anyone by phone to try and resolve the issue.

I used to think that Sendle had great service, but something has definitely changed. They seem to be more focused on making money than providing good customer service. I hope that they can improve their service in the future, but for now, I would advise you to avoid using Sendle if you want to ensure that your customers receive their deliveries on time.

I recently decided to give Sendle a try for a personal package before potentially using them for my business. However, my experience with them has left me feeling disappointed and frustrated. My package was supposed to be picked up on September 17th between 8am and 4pm, but by 4:40pm there was still no sign of the courier. When I checked my Sendle dashboard, I saw that the pick-up had been rescheduled for the following day. While I was a bit annoyed, I figured these things happen and went to an appointment at 5:15pm.

The next morning, I checked my dashboard again to see if there was anything I needed to do with the new pick-up date, only to find that the status had been changed to "Futile Pickup sender not home." I was confused and frustrated, so I emailed Sendle to find out what was going on. They told me that the pick-up had been rescheduled for September 19th, but I was disappointed to learn that Sendle does not honor their pick-up guarantee.

Apparently, the courier had tried to pick up my package outside of Sendle's service times (8am-4pm), so the guarantee didn't apply. I found this to be very convenient for Sendle, but not for me as the customer. Why should I be penalized because the courier couldn't work within Sendle's designated pick-up times? If Sendle's couriers can't meet their service delivery standards, that's not my fault as the customer.

Overall, I was very disappointed with Sendle's customer service and resolution process. They avoided answering my direct questions and didn't provide any explanation as to why my pick-up had been rescheduled for two days later. If you value your business and your customers, I would suggest not risking using Sendle.

I gotta say, I work at a pretty big company that deals with logistics and I've been doing it for over 10 years now. So, I know a thing or two about courier services and how they should work. And let me tell you, Sendle is a complete disaster.

First of all, their customer service is non-existent. I ordered something on July 14th and it took them a whopping 3 days just to pick it up. Then, they claimed that they couldn't deliver it to me, even though the address is literally a distribution center that I run. And get this, I received a delivery just 5 minutes after they claimed nobody was here. I mean, come on, the door was open and I was definitely here. They didn't even try to deliver it.

So, I had to make an account and request re-delivery. And what do you know, they updated the parcel to delivered in the afternoon, signed by 'DISPOSED OF AS UNSALVAGEABLE'. What does that even mean? I'm pretty sure the driver just decided to keep my stuff for themselves.

Thankfully, I got a refund from the seller, but I still haven't heard back from Sendle. And let me tell you, based on my own experience in logistics, sending parcels domestically and internationally, Sendle is the absolute worst option available.

What's even funnier is that my company is about to start selling our products online and guess who's in charge of finding a courier service to handle that work? That's right, me. And there's no way in hell I'm considering Sendle for my business. We're talking about 80-100k of business per year here. Sendle has shown me that they're nothing more than a scam.

So, if you're thinking about using Sendle, do yourself a favor and pay more money elsewhere. Trust me, they're the worst courier company on earth.

I had a package containing electronic goods delivered today (5/5/2023) by Sendle. The courier couldn't be bothered walking to the front door to leave the package undercover. Instead he launched the package about 15 meters through the air at my front door. He simply threw the package at the house. Incredible. Apart from the fact that the components may well be damaged rain is coming later today so if I wasn't at home the package which landed well outside the front door patio would have been soaked. Staggering bad service by a company that appears not to give a damn.

After waiting until 6.25 on the day of supposed pick up, there was no sign of the driver!

I tried the message service and just spoke to a bot which obviously couldn’t answer my question!

I searched high and low on Google for a contact number and nothing.

What sort of people run a business with absolutely no human contact other than the drivers?

What are they afraid of or is it a case of what they are trying to hide!

I’d love their income for doing nothing!

I’ve had a parcel (a delicate lamp and lampshade) sitting outside since last Tuesday night, ready for collection on Wednesday 28/3/23. It’s still there. It’s now rained twice and even though it’s under the verandah, it’s now damp. If I re-pack it, I’ll damage the label.

I had an email on Wednesday afternoon, apologising and saying it would be collected on Thursday. It wasn’t. By mid afternoon I was attempting to find out what was going on. I went on their chat line and spoke for several minutes to a robot who kept coming back with insane comments, such as ‘Great! Is there anything else I can help you with?’ Today, I received a copy of the invoice ($41+ to Adelaide from Perth). The customer service is non-existent.