Postnord
reviews and complaints

Durante el año 2022 recibí en Colombia más de 50 envíos desde Suecia. Este año 2023 estoy esperando desde enero 29 envíos y aún no llegan (junio). PostNord no da compensación a ninguna clase de encomienda fuera de la EU. PostNord debería cerrar. Es una estafa cobrar por enviar paquetes para luego extraviarlos y ya está, no hacerse responsable.

Post Nord is a postal service that has been garnering a lot of negative attention recently. As someone who lives in Sweden, I recently had an experience that only further confirms this reputation. A friend sent me a package containing a video game weighing less than 2 kg from Väröbacka Varberg to Jönköping. Unfortunately, I never received the package.

When I contacted customer service regarding the missing package, I was met with an apology, but no real solution. They were not able to offer much assistance since the package did not have a tracking number. It seems as though something may have gone awry during the distribution process, whether it was the postman stealing the package or something else happened in the distribution house.

It is disheartening to see a company with such a reputable name like "Nordic Post" be so untrustworthy and allow for irresponsible workers. It is hoped that Post Nord will take into consideration all of the negative feedback they have been receiving and make the necessary changes. It's imperative that postal services like this, especially during the current pandemic, build trust and reliability with their customers.

The first thing that strikes me about Postnord is their lack of transparency when it comes to delivering packages. It's incredibly frustrating when you've paid good money for a package and all you're left with is radio silence from the courier company. I've had packages held hostage by Postnord for seemingly no reason, with no updates or communication about what's going on.

For a company that purports to offer courier services, it boggles my mind that they can't seem to keep track of packages once they're in transit. It's not rocket science - surely someone must be able to get information from the drivers as to where they are and why they're delayed?

What's most troubling about Postnord though, is the suspicion that they're holding packages in order to justify their rates. If a package is deemed too expensive, they seem to hold onto it for longer periods of time, as though it's caught in some sort of limbo. This kind of behavior is unacceptable, and is likely to result in losing customers who are looking for trustworthy service.

To add insult to injury, Postnord seems to be hiding behind the COVID-19 pandemic, using it as an excuse for poor service. But let's be real - the pandemic has been ongoing for months now, and while it has certainly impacted the shipping industry, there's no excuse for months-long delays and total customer disregard.

Looking at customer reviews of Postnord, it's clear that I'm not alone in my frustrations. It's a shame that a company with so much potential could be so short-sighted in their approach to doing business. It's not surprising that they're earning a reputation for stealing customer packages, and that's the kind of reputation that simply can't be recovered from.

In conclusion, Postnord needs to start treating their customers with respect and honesty. It's not good enough to hold packages as a way to justify rates, or to blame COVID-19 for problems that run much deeper than that. Until they can regain the trust of their customers, it's likely that they'll continue to lose business, and it's a loss that they'll only have themselves to blame for.

Recently, my family and I were eagerly anticipating a gift package from our grandparents overseas, which was long overdue due to the pandemic. However, our excitement quickly turned into frustration when we were informed by PostNord that we needed to pay a tax on the package's value, despite it being a gift and worth less than the exempted amount of 300SEK. To add insult to injury, PostNord claimed that the package was worth a whopping 20,000SEK! Naturally, we refused to pay such an unreasonable amount and requested the custom declare ID No., as advised by Tullverket, from PostNord. Shockingly, PostNord refused to provide this information, leaving us in a state of confusion and dismay.

To make matters worse, PostNord proceeded to send the package back even though they claimed that it was still under the processing time. This ridiculous behavior from PostNord has left us feeling enraged and deceived. It is difficult to shake off the feeling that this company is nothing more than a mafia group extorting money from its innocent customers.

I strongly believe that we as a community need to take a stand against PostNord and their blatant disregard for customers' rights and needs. We should unite and take legal action against this company to hold them accountable for their unethical practices. It's time to fight back, and I implore everyone to join me in this fight against injustice.

In conclusion, PostNord's behavior has left a sour taste in our mouths, and it's dreadful to think that they are allowed to operate in such a manner. As consumers, we deserve better treatment from the companies we choose to do business with, and it's high time that PostNord learned this lesson.

My unfortunate experience with Postnord, the Swedish-based shipping provider, left me with a bitter taste in my mouth. I had been eagerly anticipating the arrival of a package that I had ordered from Sweden, which was to be delivered to me in Canada. However, my excitement turned to utter exasperation as my package went completely off the grid for a whopping five weeks. I reached out to Postnord for assistance in locating my package, but unfortunately, this only led to further disappointment.

The customer support representative that I spoke with seemed uninterested in helping me, simply repeating information that I myself could already see on the tracking information that was not being updated. I made several impassioned pleas for them to get in contact with their branch and figure out what was happening, but to no avail. In fact, they went as far as suggesting that I should undertake the search for my package myself. This was not only incredibly frustrating, but also disheartening, as it made me feel like the company was not interested in helping me in any way.

To add insult to injury, when I contacted Canada Post inquiring about my package, they told me it had already been delivered. However, Postnord informed me that it had been shipped back to the sender in Sweden because of incorrect information. This was particularly baffling, as the package was actually sitting in my mailbox. It became clear that nobody involved in the shipment process knew what they were doing, as each day I spoke with a new customer service representative, but no one provided any useful information.

The only silver lining in this frustrating experience was that I did not pay any duties on the package. However, this was hardly a consolation for the inconvenience and confusion that Postnord caused me. I hope that this review serves as a warning to others who might be considering using Postnord's shipping services.

I have to say that my experience with Postnord (postnord.se) has not been the best. I frequently order online, and my first package from BG was delivered through China post and arrived in just 23 days, after which I picked it up from my local post office four days later. However, my next order was handled by Postnord, and it was a complete nightmare. I was extremely disappointed with the amount of time it took them to process or sort the package. Their tracking system was also quite frustrating, as it wasn't giving any helpful updates, apart from tracking errors and web errors which I had not experienced with other sites.

Nearly a month later, the package finally arrived in my country, after which I had to wait another two long weeks to collect it from my local post office. Currently, I am still waiting for another package which is again being handled by Postnord, but honestly, I am not very optimistic considering the snail-like pace of their operations. In comparison to our local post, Postnord is indeed very slow and inefficient, leaving a lot to be desired. I sincerely hope that they improve their service soon, or else online shopping sites should consider alternative shipping options.

Recently, I had an experience with Postnord that unfortunately did not go as planned. I found myself needing to send a return package to a company's address, but there was no drop-in option for a nearby agent. In light of this, I decided to visit the Postnord counter in person and clearly explained what I needed. After paying over 100 SEK (the return good price was only 82 SEK), the old lady at the counter assured me that my package would be sent directly to the company's address.

Unfortunately, my parcel never reached them. Instead, Postnord sent the package to a nearby agent, which was entirely the wrong destination. When I reached out to Postnord to explain the issue and urge them to send the package to the correct address, they initially promised to look into it. However, they ultimately told me that they could not do anything about the situation and refused to issue a refund or apology for their mistake.

As you can imagine, this situation was incredibly frustrating. I had to bear the loss for the product, as well as for the shipping, despite Postnord's error. This experience was definitely a sour one, and I'm now very skeptical about doing business with Postnord in the future. It's disappointing that their service fell so far short of my expectations, and I would caution others to be wary of the risks involved in shipping with Postnord.

I recently had an experience with PostNord, when I purchased a product that was being delivered to my home. The delivery service was outsourced to PostNord, and I was notified that my package would be delivered on October 21st, 2021, between the hours of 5 pm and 10 pm. Although I didn't choose these specific delivery times, I was happy to make sure that I was available during these hours to receive my package.

At around 6:50 pm, I received a notification from PostNord stating that my delivery was up next, so I went outside to open my gate and waited for them to arrive. Unfortunately, after waiting until 11 pm, I had to give up and lock the gate again. I was disappointed that I never received my parcel, and I decided to contact PostNord via email.

The next day, I called PostNord's customer support to ask about the whereabouts of my package. To my surprise, they informed me that they didn't have the time to deliver it that day, which was one day after the initial delivery date. I was confused and frustrated since I received notifications from PostNord indicating that my delivery was up next, and I expected my package to be delivered within the scheduled timeframe.

When I asked why my parcel never arrived, I received two conflicting explanations from PostNord staff: one claimed that my area was inaccessible while the other stated that the delivery hours were wrong. Both explanations didn't make sense to me since my delivery address was accessible, and the delivery hours were confirmed by PostNord themselves.

Eventually, I had to visit PostNord in Veddesta to collect my package, even though it was supposed to be delivered to me. The staff were rude and dismissive, and nobody even bothered to apologize for the inconvenience. Overall, my experience with PostNord was frustrating, and I wouldn't recommend their services to others.

I recently had an extremely frustrating experience with Postnord, the Swedish delivery company. Unfortunately, it seems that both Post Nord and Matkahuolto have lost the order that was originally placed with DPD on June 29th.

Since that date, I have been in constant contact with both companies, calling them on every working day and sending multiple emails. However, I have yet to receive a response from Matkahuolto and have been met with constant excuses from Postnord each time I contact them. They claim that they will 'launch an investigation' into the location of the item, which they say is with Matkahuolto. However, when I call Matkahuolto, they blame Postnord and also say they will 'launch an investigation'.

It's incredibly frustrating to have neither of these companies taking responsibility for the package lost in transit, and instead, putting the blame on one another. What's more, neither company has bothered to let me know about the outcome of their 'investigation' despite promising to do so since June 30th.

To add to my frustration, I have also requested to collect the package directly from their depot, but both companies claim that it's not possible. I even requested to speak with someone higher up within the company to report the incompetence, but this was also refused.

Overall, my experience with these delivery companies has been extremely disappointing. I'm tired of dealing with their unprofessional and incompetent approach, and I urge them to take customer satisfaction more seriously in the future.

Postnord has caused me a great deal of stress and frustration for the second time since I began using their services. The first time I experienced issues with Postnord was when a postcard went missing in transit. Unfortunately, this time the situation is much more severe; my valuable parcels have disappeared without a trace! I trusted Postnord to deliver my items securely and safely, but they have let me down.

I am not the only one who has experienced issues with Postnord. I came across several other reports online alleging that Postnord has been known to steal parcels. And now, seeing as my parcel is missing, I cannot help but believe that these claims are true.

Initially, Postnord informed me that my parcels were still in Sweden which I found reassuring. However, when I reached out to them later, they now claim that the items had arrived in the recipient's country, but unfortunately had been lost by the courier. As someone who had entrusted Postnord to handle my items correctly, I am very disappointed that they have taken this stance, blaming the other courier for their shortcomings.

To add to my distress, my parcels were sent insured. However, Postnord declined to compensate me, citing that the other courier was at fault for the disappearance of my items. I have done everything in my power to recover my items, from contacting over 100 second-hand shops to lodging a complaint with PTS. But despite my best efforts, the items still haven't been found yet, and this has caused me great financial loss, uncertainty, and deep disappointment.

What concerns me most is that the package contained sentimental items - old childhood games that were meant to bring a smile to my friend's face. But alas, due to Postnord's failure to deliver, they were unable to receive it, and their Christmas was ruined.

I turn to the power of the internet and ask for your help. I have attached pictures of the games with their serial numbers, and if anyone comes across these games listed on Traedera or eBay, I kindly ask that you notify me.

As a frequent user of postal services, I understand that there can be hiccups and sometimes things go missing beyond anyone's control. But what concerns me in Postnord's case is the lack of accountability and refusal to take responsibility for their actions. Moreover, it is disheartening that they are not willing to reimburse their customers despite assurances like insuring packages; this leaves their customers vulnerable and at risk, only highlighting their potential lack of trustworthiness.

My experience with Postnord has been a painful one, and I hope that by sharing my story, I can help others who might be going through a similar ordeal and taking a step towards checking the activities of firms like Postnord. Thank you for hearing my story, and I look forward to hearing your thoughts on what else I might do in this situation.

My experience with PostNord's customer service and management has been disappointing. I was expecting a package to be delivered to me yesterday, but it was subcontracted to another courier company that brought it to me instead. Unfortunately, it was severely damaged during transport, and the courier service refused to deliver it and took it back to PostNord. Pictures of the damaged packaging were taken for reference.

Today, I received an SMS from PostNord stating that I can pick up the package from their central warehouse. Upon contacting them about the situation, I did not receive any support or understanding. The person I spoke to was not even aware that PostNord was using other courier companies to deliver their packages, and insisted that I should come personally to send the damaged package back to them. Despite having confirmation from their subcontractor about the situation, PostNord claimed that they had not subcontracted any company for this delivery.

As a customer, I understand that it is PostNord's responsibility to ensure that their deliveries are in good condition, and if any issues arise, they should be addressed accordingly. PostNord's subcontractor in this case chose to return the damaged package to them. However, PostNord did not take responsibility for handling the situation and instead asked me to contact their subcontractor to solve their own mess. I was given no support or compensation whatsoever for the inconvenience caused.

This lack of concern for their customers is unacceptable, especially from a large corporation like PostNord. It is disappointing that a company of this nature would simply brush off their responsibility and ask their customers to "solve it themselves." I hope that PostNord will reconsider their management practices and improve their customer service in the future.

I recently used Postnord for a delivery and unfortunately, my experience hasn't been great. Firstly, my parcel has been sitting in an unknown location for 10 days which has caused me a lot of frustration. I wasn't given any information on where it could be, and that has made me worried about whether it will ever reach me.

To add fuel to the fire, I tried contacting their customer service hotline, but to my surprise, the number was out of service! Can you believe that? An international organisation like Postnord who handles deliveries across different countries cannot have a functioning customer service helpline is a massive disappointment. This experience has brought me to an unfortunate conclusion that Postnord is the worst mail service in the world.

Overall, my experience with Postnord has been entirely negative, and I wouldn't recommend anyone using their services. If you're looking for a reliable, and trustworthy mailing system, I implore you to look elsewhere.

If you're considering using Postnord.se for your shipping needs, allow me to recount my recent experience with their services. Unfortunately, it hasn't been a very positive one. Since February 2021, I've had multiple packages that were correctly addressed and had all necessary customs documentation, yet they were still refused and returned to me. To make matters worse, most of them have now been lost entirely.

Of course, I reached out to Postnord customer service many times in order to try and resolve the issue. However, their responses have all been impersonal and generic. I've filed multiple complaints over the course of several months, but the problem still persists. As a consumer, it's frustrating to feel like my concerns aren't being acknowledged or taken seriously.

As a result, I'm hopeful that the consumer protection agency, konsumverket, will take notice of Postnord's incompetence and hold them accountable for their subpar services. Of course, I understand that no company is perfect and errors can happen. However, it's important that businesses take the necessary steps to correct their mistakes and ensure that customer satisfaction is a top priority. Unfortunately, that just hasn't been my experience with Postnord.se.

Have you ever had a frustrating experience with Postnord? I sure did. It's a shame that a service that is supposed to make our lives easier ends up causing us so much trouble. The first thing that comes to mind is their complicated process. Why can't we simply choose a pick-up point instead of dealing with home delivery? It would save us a lot of trouble, especially when we can't be home to receive our package.

Another issue I've had is with their customer service. Every time I've had to contact them, they never seem to have my information on file. Even my home address! How is this possible in this day and age? But the worst part is waiting to get a representative on the phone for at least 15 minutes. It's unacceptable.

Also, it's mind-boggling that a package could take 11 days to travel 40 kilometers. I mean, come on! And when you try to reach out to them on social media? Nada. No reply, no acknowledgement, nothing.

And to top it all off, if your package gets lost, they won't even notify you! How is this even remotely acceptable? Don't waste your time or money on Postnord. It's not worth the hassle.

It is not a secret that Postnord has been a subject of criticism over past years. The experiences of its customers have been far from impressive, to say the least. Many have reported the unreliability and lack of professionalism of the company. In fact, some have even gone ahead and labeled them as thieves. The cost of collecting parcels, especially from international sources, can be exorbitant. As if that was not bad enough, some customers have reported receiving notifications way too late, or not getting them at all. This means that customers have had to make unnecessary trips to pick up points or in worst cases, have lost their shipments altogether. It is quite unfortunate that a company of Postnord's status can exhibit such levels of incompetence. For those considering using their services, it would seem best to avoid them at all costs.

Sweden's PostNord service has turned into a nightmare for many customers. The PostNord service is a mess, and the reviews and complaints from customers are a testament to that. The service is downright incompetent and unprofessional, and this is not a one-time occurrence. The length of waiting times is often 10 or more days, and even then, the consignment may not have made it out of the warehouse. It is frustrating to have such an experience where one is expecting their parcel and it is just sitting in one place, and there is no update on its whereabouts.

But it does not end there; getting in touch with PostNord seems like an impossible mission. The customer service team seems to be nonexistent, and the only option for customers to get in touch is through email, phone calls or social media platforms such as Facebook. Unfortunately, none of these channels are fruitful as they either do not respond or provide updates on the status of their parcels.

As a result, its no surprise that customers are fed up with PostNord and would rather use any other method possible, even throwing their parcels into the sea, than to involve the PostNord service. It is unacceptable and frustrating, particularly for people that rely on quick deliveries and need their parcels urgently.

In conclusion, PostNord needs to up their game and take responsibility for their inadequacies. Customers deserve much better than what PostNord is offering.

and fix your logistics and delivery services, Postnord! As a customer, it is extremely frustrating and disappointing to experience such incompetence from a company that is supposed to provide reliable and efficient postal services.

On top of that, the customer service is not helpful at all. Every time I try to call them to ask for updates on my packages or to file a complaint, I am put on hold for an excessively long time. And once I finally speak to someone, their responses are usually unsatisfactory and unhelpful. It's like they don't care about their customers' concerns and complaints.

Moreover, the website is not user-friendly, and it's quite difficult to navigate when trying to track or manage shipments. The interface is confusing, and the information provided is often inaccurate or incomplete. It's frustrating to have to spend so much time trying to figure out where my package is or when it will be delivered.

Overall, my experience with Postnord has been disappointing and frustrating. It's unacceptable for a company to repeatedly lose or misdirect packages and to provide such unhelpful customer service. I hope they take their customers' complaints seriously and strive to improve their services, so that other customers don't have to experience the same issues.

As someone who has had a particularly frustrating and less-than-satisfactory experience with Postnord, I feel compelled to share my thoughts on their service. I have been waiting on a package to be delivered to Canada from them for over 6 weeks now, and still have not received it as of today. Needless to say, the delay in delivery has been more than inconveniencing.

However, what really stands out about my experience with Postnord is not just the delay in delivery, but rather the entire interaction with their customer service department. I found their complaint department to be extremely inefficient and rude in their handling of my inquiry, leaving me feeling unsupported and unheard. It is a serious concern that Postnord is not willing to accept accountability for such a major delay and that Canada Post will have to begin an inquiry on my behalf.

In the future, I will be sure to avoid using Postnord's services if I have any other options available to me. Even if it means spending more money with a different company, I believe it will be worth it to ensure a more reliable and satisfactory experience. I will certainly make it a point to request other options such as FedEx when making purchases on Ebay or any other platform.

All in all, I would definitely recommend that potential customers avoid any dealings with Postnord at all costs. Based on my experience, I can say with confidence that their service is not worth the risk or inconvenience of dealing with such poor customer service and lack of accountability.

Recently, I had a less than satisfying experience with Postnord. I had sent a package to my mother as a birthday gift and was surprised to find out that it had been sitting in one of their depots for nearly three weeks. Apparently, there was an issue with one digit in the telephone number for the recipient which prevented Postnord from delivering the package. As a postal service, I would have expected better problem-solving skills to have been implemented.

It would have been wonderful if Postnord could have sent out a notification to my mother regarding the package and advised her to collect it herself. Yet, instead, the package was left there without any action taken for weeks on end. This, without a doubt, shows a lack of concern for the client's time and money.

It is very disappointing when one pays for a service and does not receive what was promised. As a customer, when I pay for a service, I expect to get my money's worth. When that does not occur, naturally, this generates annoyance and makes it difficult to continue doing business with a company.

I must say that I am feeling let down and utterly disrespected by Postnord. The way they are handling my complaint is not reassuring me that the same thing will not happen again. In fact, I am left feeling quite discouraged and disgusted by their behavior. I sincerely hope that they will rectify this issue and begin taking proper action in the future. If not, then this is, without a doubt, unacceptable and is not doing justice to a company providing postal services to its customers.

If you are planning on buying something online, it might be best to steer clear of a logistics company called Postnord. This company has a reputation for being one of the worst rated in Norway, and it's not hard to see why. Their service has been found to be completely irresponsible and lacking in structure, with very poor customer care that leaves much to be desired. Even worse, they seem to have trouble delivering packages on time, which can be frustrating for anyone who has been eagerly waiting for their purchase to arrive.

One thing to keep in mind if you're dealing with Postnord is that you need to be extra vigilant when checking the delivery times for your package. There have been reports of Postnord claiming that changes were made to an order that caused delays, apparently to skirt responsibility for the missed delivery. This is certainly not something you want to deal with when you have been waiting for your package to arrive for ages.

If there is one thing that stands out about Postnord, it's their poor customer service. You may encounter representatives who are not very helpful and may even lie to your face. If they get caught, they will likely simply hang up on you. It's no wonder that this company has such a negative reputation among customers. They clearly do not put the needs of their customers first.

All in all, it's best to avoid Postnord when you're making an online purchase. Their numerous shortcomings and poor customer service make them a company to steer clear of, lest you become one of the many disappointed customers who have had to deal with their terrible service. There are other options out there, so save yourself the headaches and choose a different logistics provider for your next online purchase.

Postnord, the Swedish postal service provider, has been receiving negative reviews online for failing to deliver parcels and for not keeping customers updated on their shipments' whereabouts. Many customers are frustrated with the lack of communication and poor customer service they have received.

One customer reported that their package never arrived, and when they tried to contact customer service to report the missing item, they were met with rude and unhelpful responses. They felt that Postnord should have taken more responsibility and provided some sort of explanation for the missing package.

Another customer shared their disappointment with the service, stating that they would no longer order from any company that only offered Postnord as a delivery option. They believed that newer, more trustworthy delivery companies were available that offered modern processing and a positive attitude towards customer service.

It is clear that Postnord needs to improve their delivery and customer service processes to meet the expectations of their customers. Failing to do so could result in a decline in business as customers turn to other, more reliable providers.