Saudi Post
Reviews and Complaints

Good day!

I have sent my documents last october 5 2023,and they said it will just take 5-10 days but until now the receiver didn't receive it yet, and the last update is october 21 it says its on its way to destination which is coventry, but the place of the receiver is in turks and caicos island, its been 9 days since the last update but until now there is no progress, and Im trying to call the call center to raise this issue but they just said its not in saudi arabia anymore so I ask a contact number where I can follow up the parcel but she just said she dont know ,and for that it made me more frustrated and stressed on where I can locate my parcel it is very important documents and now im thinking it is lost.Please help me with this.

My 30kg parcel has not been delivered. The tracking is showing that it is on its way to Coventry uk. Posted on 7th July 2023 and have not received it till today 12 October 2023. I have been in touch with spl and a ticket was raised however there has been no response regarding the ticket. I don’t know how to make a claim from the uk as I cannot speak Arabic. My phone number which spl have on my receipt is incorrect and no matter how many times I have asked spl to rectify this it is not being corrected. Only 3% of the complaints have been resolved. This definitely shows how incompetent the spl staff are in helping customers who are already frustrated. Goes to show no matter how much money you put into a business if the business is not managing to fulfil its promise as contracted its not a successful business.

I sent a 30kg package to be delivered to the UK from Saudi Madinah Airport my Tracking number EJ013545837SA. The shipment on my tracking is showing at central office Jeddah from the date sent on 9th July 2023. The package has not moved. With numerous calls to spl and a couple of emails they have a wrong telephone number each time I ring I update and till date I have not received any correspondence or update from SPL about my package which they have lost or someone has taken. I would like to claim for my package however o do not know what the procedure is for Saudi, it doesn’t seem straightforward like the uk. That are not helpful at all. The outcome I would like is an apology bro say my package has been lost and I would like to be compensated for my items that were lost in my package the postage and my phone calls. Which are looking highly unlikely as I haven’t even got a message that my package was even sent. I do have the paperwork they gave at the airport but the admin team just say wait not sure how long they want me to wait as it’s been over 30 days. They promised to seliver in 3-5 working days. Please someone help.

I have a parcel from korea with tracking number ES334476300kr but when I tracked it it was delivered already but I didn’t received any parcel it happend this 14th of November 2022. Nov. 15 I went to the office and also called the customer service and they told me that the parcel is not under my name. I have proof that the tracking number I have is from post office korea it was the receipt and copy given to the sender.. I read one complaint here that it happens to him/her they called the person who received the item and the person returned it. Maybe they can do the same with me.

I have three shipments from Singapore: RB225398986SG, RB225012654SG and RB224988624SG. I paid the VAT (invoice: [protected] and [protected]) and paid for the change of destination to be delivered to my home address. After two days, I discovered that the Saudi Post had decided to send them back to the seller instead of receiving my orders. I called customer services, who had no clue and advised me to file a complaint. I tried to file a complaint on the Saudi post website, but the system did not allow me, so I called them back, and they filed three complaints ([protected], [protected] and [protected]). Until now, unfortunately, no response. therefore, I called customer service back, and I was told the shipments, unfortunately, might have been sent back already. Unfortunately, they made me lose all this time and money, and I have not even received an apology or compensation.

I send one documents parcel by EMS from Jazan to lahore via shipment document tracking number EK130051012SA on dated 08/4/2022 but since 10/4/2022 my document status is same no any change status update from jeddah to karachi. But my address is Lahore pakistan not karachi. Also why not status updated since 7 days.

So kindly request to update tracking status for early delivery its urgent please.

Dear sir

i have delivered above cargo on 6th of march to al raed cargo agency -malaz.

Still shipment is lying in the ho post office even after 11 days, it has not been moved to india.

Pls help and send shipment urgently.

Thanks

abdul ahad

[protected]

i sent the cargo to India on 26-Feb-2022 with Tracking no- EK129581335SA and I received his at my desired place on 12-March-2022 but the condition of material is in the worst condition even the dry fruits are all out of the packet and mixed with the chocolate. One stainless steel barbeque stand's leg was bent. Even the dates were outside of boxes and the toys were open and broken. Even they asked me to pay INR-2530 as custom duty This all material was for my personal use and not for trading purposes.

I need action for this kind of mishandling.

Hello

Since December I been waiting for goods to get returned as landed by mistake in your depot. I called and they said they would and nothing has been done

I chase it everywhere and nothing ! By the way even to call to this place cost a fortune .. I need my good back asap is very frustrating and make me think this is not a great company to use !

Dear,
Two Parcels 📦 📦 handed over to Saudi post more then one month ago. Both parcels had the same tracking number.
Parcel From: SAUDI ARABIA / RIYADH
Tracking Number: EK125515910SA Parcel not delivered in destination to Jemila Goitu
(USA) Zip Code 98198 is located in the state of Washington in the Seattle.
And one of the Parcels with the same Tracking Number EK125515910SA delivered to North Carolina 27526.
The supervisor of the post office of North Carolina mentioned it is not possible to have the same tracking number for two different parcels 📦📦 .

I did not receive my parcel yet. I should have received it in 10 to 15 days as informed but I did not receive it after a month too. We paid more to receive our parcel early because it was urgently needed but it has not yet come. The post said to track it online but we could not track our parcel online. So we had to visit the post office thrice despite we paying it more.

I sent document ( important) from UK to Ksa.When I track it was delivered but actually not delivered to my recipient.I contact customer care for 10 days and they keep on telling wait for 48 hours and they are not interested to help.i asked them contact number of destination post office so that I can call them and verify.
If I miss the document what will be the next step

I have send a parcel to Singapore from Madinah Saudi Post on 6th Dec 2021.
Until today..the latest update received in system parcel still in transit at Jeddah Saudi Post.
From 7th till 21st Dec. And we already arrived Singapore from our Umrah on 12 DEC.
Please advise what is happening. It is taking too long. And we need updates.
Thank you
Tracking number EK127787399SA

Respected Sir/mam,
I have sent a gift pacel to my friend Mr wael nader by saudi post service from india to Riyadh Arabia.
Dammam custom is not doing clearance and not handover parcel to saudi post office.
It's not good ya Respected sir.
I hope for a merciful help from your side.
Please take it seriously.

Tracking no: CU431280258IN

Regards,
Bedar Ahmad
U.P. India.
Mob: +[protected]

Sir, I have sent my parcel through Saudi express post to India from حي، الشارع الدائري، Al Huwaylat, Al Jubail 35718. But in tracking last update it's showing only 22-11-21.. Right now it's not showing and update. Please update my tracking update... My courier tracking number is EK124861118SA. Please do the needful. I will be very thankful to you

dear sir, i have a percel shipment from rastanurah to india
on 2nd november i send a shipment through saudi post, my tracking number is CE012705909SA its almost 24 days gone.but still my family didn't recieve the shipment .please check and send my parcel to india

rr399326689in
send to 2929 manarta al masa as salamah
district jeddha [protected]
p l z send to address

Here is my tacking detail since 28/9/2021 it's shows Your shipment is on its way to Mumbai I called Saudi post customer service representative they said it's already reached India post office, when I checked Indian post office they says not yet received when I said it's been 8 days on its ways they replied back saying not at all possible 1 week in transit they asked me to check back Saudi post I went to central post office Jeddah they said already reached India but no reference at all please help me in this please let me know how can I get my courier asap.
EK123469735SA this is my tracking number

I send Cargo tracking no. EK126333241SA on 20.09.2021 but showing on line that cargo is still lying in central post office even after 11 days.
can you pls advise the reason of delay / when it will move to india.

My Parcel dispatch from Ali Express, on 30 August 2021, , Tracking No. RB138152860SG, Ali Express showing the status of the tracking, received by the delivery company on the other hand Saudi post showing your parcel is on way to Riyadh from last 30 days almost.
Please resolve the issue to find out my parcel.

Both companies tracking detail screen shot attached.

Thanks,