Saudi Post
Reviews and Complaints

I ordered cosmetics from www.Morphe.com and they had delivered the packages to Wasel alami address via UPS there were 3 shipments and got delivered to Wasel Alalami on

1 . 03/25/2020
2. 03/24/2020
3. 03/23/2020

Saudi post has a proocedure for the shipments that takes 8-10 days to appear in your wasel al alami online portal that they have recieved a shipment so i contacted saudi post from 04/01/2020 to 05/30/2020 and they never answered my call only opertor says all the representative are busy and it was pendamic situation and everone was working from home and etc.
So on 06/03/2020 one saudi post represative answered my call and when i gave him all the details he said please make complaint from Saudi post online portal and send us the invoices and proof of delivery i have provided all the details with the complaints but at the end they replyed me via sms that my packeged have been dumped because not contacting Saudi post for 30 days !
I made complaints more that 6 times that i have contacted them but no one ansered my call because of pendamic situation but still they ignnored me and my 3 shipments is cost $424 they just dumped my money please i want refund from Saudi Post.

I have attached the jpg files of my shipments along with invoices and proof of delivery.

My contact detail :

Name : ALI ESSA QUADRI
Email : [protected]@gmail.com
Mobile : [protected]

Transfer the parcel from Jubail to Turaif

-I am SUBASH VELAUTHAN iqama number [protected]. i got message from Saudi post my courier arrived Jubail at 16-02-2020. now I am in Turaif . So Please transfer my parcel to Turaif Saudi post .My parcel Tracking number RM123867689IN .
- for further any query pls contact my registered mobile number (+966-[protected]).

Thank you for your order. Order [protected] for Printed Close Toe Booties with... for SAR 10.0 is confirmed. Expect delivery by 20-11-2019.

I have ordered a shoe from centrepoint online store even my expected delivery is expired I have not received my order yet...I approached the centrepoint support many times but no response

Kindly enquire and response to my complaint .

Please help me today to send back my things to jeddah. EK11001368SA and EK11003871SA. Please help me to send it back here because they give warning today that if i will take it then they will throw it. Please I need your help. Someone went there in Saudi Post Riyadh Al Rawda last week as he informed that need to send back my parcel in jeddah and as per the saudi post riyadh, the will send back here but until now i didn't receive. Please help me as I have some important things on that box. Please i am begging you saudi post.

Assalamu'alaikum.

With reference to the delivery no. EJ900026183SA, please be informed that we have not received the said shipment.

As indicated on the parcelmonitor.com website, the parcel has left Makkah central post on 22 August 2019. It has been more than a month now.

Please update on the expected delivery date and help us with the delay, if any. I believe my contact details are attached with the delivery chit.

Thank you and wasalam,
Haji Ruzaini Niti

Assalamu aleikum,
I have a shipment to me that sent to my address:

(They are being shipped to the following address:
Prince Faisal Bin Fahd, Ash Shati Jeddah 23612 (red Sea Mall)
Jeddah, 23612
Saudi Arabia
+[protected])

Today 29 Sep. I have track my shipment using SAUDIA parcel monitor:

VAT Bill Created and can pay byclick here

I have

P.O. BOX:
- City: Jeddah
- SAUDI ARABIA
- P.O Box number : 48211
- Postal code: 21572
Cellular number +[protected]

Here is my email
a.[protected]@yahoo.com

I need my shipment, Kindly help, how to pay VAT, how to get my shipment
Thanks in advanced

My girlfriend from Philippines, she work in housekeeper in mecca..
I have been hear from my girlfriend his friend told to her she going to work at Saudi employment then she visit and see madam is not yet home.
After sometime baba told her for sex...
What a shame on Saudi Arabia government...
I always protect my girlfriend but I'm always think she not save in saudi Arabia because she told me I'm fine but my mind and my heart never agree with this.
Please accept my complaint and take a action this man..
My contacts number is +[protected]...

The delivery guy doesn't speak english. I explained in arabic that I will be available at 1pm on aug 26, 2019. But he didn't understand me. I called him more than 10 times but he didn't answer. He lied and wrote in the status that he tried to contact me and I didn't answer. Today, aug 29, 2019, another caller from saudi post who spoke arabic called and said "mafi english" and ended the call. I called him 2x but he cancelled. I asked a saudi friend to call him and he also cancelled the call. How should these delivery guys deliver the parcel to non saudis if they don't speak english? We paid the delivery fee. We deserve to the right service.

Good day
Please i need help to get my package because the saudi post office taif branch send my package to other person. Since August 19, 2019 until now no response. I complain to saudi post customers service but no response. I contact the seller which i bought an item and they clarify that it was under my name with complete address. This matter is not first time because it happen before they gave my item to other people. Please i need to gave it back my package. Thank you hoping for your response regarding to this matter

Dear Sir

With reference to the above subject I was very much disappointed with the services and wanted to know why every time I should go to the post office and collect the documents or packages.

EMS No -EJ000006992SA
EJ000006989SA
EJ000146235SA

When I had send the parcel in Saudi Post it was told and also written it is door to door delivery and was charged Rs 400 SAR per Parcel, where as in India (Bangalore Arabic college Post office) it was not delivered to my Home instead I was called to the post office by the post man Mr Vivek ([protected]) and also the package was damaged I had to leave my Official meeting to take the parcels

I have few Points and need your reply on the same also request to please investigate on the mentioned points

• What are the terms as per the Saudi Post is it Door to Door delivery or Door to Post office Only
• Is there any weightage restriction I, e only 5 Kgs packages are delivered . This was told by Post Man Mr Murtaza- [protected]. I request to send the terms and condition on the same if this is true.
• I was not allowed to meet the Post Master.
• Very inappropriate Local Language was used by the Post man.
• Request to see the CCTV Footages and let me know the reason of Damage
• I had to paid excess once again for the transport and cooly charges (Distance from home to post office is around 2 kilometer)
• Online resolution of issues to the customers to be provided.
• I had written a complaint and gave to the Officer who was sitting in Arabic College Post Office. ( Find attached in the mail)
• Send the Post Master Email ID /Phone Number (Arabic College Post)
• Every time I am facing this issue and the solution would be a sorry mail from the postal department (Request to track my complaints with my Mobile No [protected])

To conclude if the Indian Post are not delighting the customer and making the customer to become post man it will be very high time demand the other private sector may take over the businesses and also the customer may shift the clients.

Dear Sir,

I came for Hajj and dispatched a parcel containing dates on 4th August 2019 (weight almost 20 kg). My tracking ID is EJ006747405SA. I have tracked the parcel from the mentioned tracking number the parcel is still in under processing. My destination is Rawalpindi Pakistan. Now I have returned to Pakistan but the parcel is still in somewhere in Karachi.

Please help in locating my parcel

Thanks and regards
Sher Muhammad Khan

Hello,
please, I need the infromation about my parcel Nr. EM318791603CZ sent from Czech Republic in July 18th, 2019
I still do not have any imfrmation about the parcel on the Czech side or Saudi side
I have sent the parcel to my boyfriend and still have no infromatinabout hte packge
Strange is there is written address and phone Nr. an nobody contacetd him for some troubles.
I do nto understnad it please
Could you please help?
thank you

I sent educational documents of my daughter from Al-Qassim Saudi Arabia to Pakistan (Lahore) through Saudi Post on . (RR074004194SA). But not reached at destination upto 15-08-2019. Please help.

Tracking Informatin

2019-07-15
08:42:00
Departure from outward office of exchange, RIYADH
2019-07-15
07:40:00
Arrival at outward office of exchange, RIYADH
2019-07-11
10:24:00
Posting/Collection, 215337

I am.coming here for Hajj. I purchased dates from Madina and I have dispatched 9 kg of dates from Madina on dated 22 of July .my tracking number of parcel is CJ004780973SA . I have tracked the parcel from the mentioned tracking number the parcel is still in transit..my destination is Lahore Pakistan. but from 27 th July parcel is still unlocated from Islamabad Pakistan.
Please help in locating my parcel
My number is in saudi Arabia [protected] I am going to Pakistan on 26 th of this month
Thanks and regards
Adnan irfan

Asalamualailkum!i ordered an item(keratin treatment)last june 19, 2019 online on their website at $22.25.after a month i did not received it yet.ikeep on sending an email to them for follow up but as response they advised me to contact my local post.i emailed again for cancellation but as per them it cannot be cancelled anymore.they cannot even answer me which courier.my order #4011.tracking number [protected]. i am badly needing your help if you could help me resolve my issue.thank you so much.awaiting for positive action from you.

Dear Sir . With Due respect . I have sent educational documents of my daughter through Saudi Post ( RR074004194SA) from Buridha Al-Qassim to Destination (Lahore- Pakistan) on 11-07-2019. This post is not yet delivered. Kindly check the status of My post and let me know that when this post will be delivered. Thanks.

Destination Address:

Hamza Shahid
House No. 85, Street No. 26,
Umar Block, Sector-B,
Bahria Town LAHORE,
PAKISTAN.
Cell No. +[protected]

Dear Sir .
With Due respect . I have sent Dates box of appromixatly 20 kg from Madina to Lahore Pakistan yhrough saudi post on 22nd July 2019 Kindly check the status of My parcel. When I am checking online status it does not show detail . As I was informed by Saudi post official that Parcel of Dated Box will be delivered with 7 days .
As the Dates is temperature sensetive. It may useless if delivered late.
Kindly check and inform me about detail of my goods .

Tracking I'D No is
CJ004720952SA

Sender
Dr Muhammad Nasir
From Madina Munawera

Sent to
Dr Muhammad Nasir
House No 4 E Mansoora Multan Road Lahore
[protected]

Thanks and Regards

Saudi post sent my parcel to the wrong person and wrong adress..

Tracking number
RE280271040SE

It happens 2 times
When i go to the post office they told me that some saudi guy already take my parcel.i will not tell the name for confidentiality.i dont know whey they give my item to other person since it have my name and my number. And they doesnt call me before sending my item to the adress so that i can show them where is the right location.

Hi sir,
Parcel not delivered yet.,
The parcel of 15 kg with item no cp084295029sa, which has been sent on 14/04/2019 from al jubail (saudi) to india., has not been delivered yet.. After the due enquiry it has been found that the item had departed (but has not reached to the next office) on 15/04/19 from dammam to mumbai... But has not been reached to mumbai post office. So kindly look into this matter and deliver as soon as possible..
Thank you

My Registered letter posted from Hadad-banimalik Taif on 8th may addressed to India Chennai. Couldn't be traced from Jeddah onwards.
Indian post office wrote me that this letter has not come to them from Jeddah till now. Please trace my letter as i need it as soon as possible to reach it to its addressed place.
Registration number is:RR076815425SA.