ParcelHero
Reviews and Complaints

I recently used ParcelHero to send an important package to a friend. However, when the package arrived, it went to the sender instead of the receiver. I felt like a complete idiot for using ParcelHero. I will never use this company again, and I would recommend that others avoid it as well.

Another problem I experienced was that if you send a claim over the weekend, you will have to wait until Monday for an answer. This can be frustrating, especially if you need an urgent response. Overall, ParcelHero was a disappointment and I would not recommend it.

So, I was trying to send a package through ParcelHero, and I had picked the 2-day service. But, to my disappointment, the parcel never arrived, and I was left wondering what had gone wrong. I decided to contact their customer service, hoping for some answers.

However, their customer service did not seem to have a clue about what was going on, and instead of helping me out, they just bounced me off to the courier service. After talking to them, it turns out that ParcelHero had requested a 7-day service instead of the 2-day service I had picked. This left me feeling scammed and angry.

In addition to this, their customer service was really poor, and they did not seem interested in resolving the issue. This made me wonder whether these people should even be allowed to do business at all. It all seemed dodgy to me.

Overall, my experience with ParcelHero was extremely disappointing, and I would not recommend anyone to use their services. It's best to look for other options that provide better and more reliable service.

I gotta say, ParcelHero? More like ParcelZero! I can't even begin to describe the disappointment I experienced when my package wasn't collected, after they promised it would be the next day. I shelled out pounds for a booking that wasn't even fulfilled, and when I decided to cancel, they only refunded me a measly portion of the cost. What a joke.

Honestly, I wouldn't recommend this absolute mess of a company to anyone. It's not the first time they've let me down either - you'd think I'd have learnt my lesson by now. But nope, here I am again, feeling incredibly frustrated, annoyed, and inconvenienced by their incompetence.

Seriously, take my advice and steer clear of ParcelHero. Save yourself the hassle of making a complaint and getting your hopes up for nothing. I wouldn't even trust them to deliver a pizza, let alone anything important or valuable. What an absolute disgrace.

So, I was in a situation where I had to move from Warsaw to London and since I had a lot of stuff to take along with me, I decided to use ParcelHero for shipping. However, my experience with them was not very pleasant. Firstly, I paid extra to get my stuff delivered within a week, but it actually took around 6 weeks to arrive. This was not at all what I expected.

To make things worse, my shipment was held by DHL for some unknown reasons and ParcelHero did not provide any assistance in figuring out what went wrong and how to solve it. I had to take things in my own hands and contact DHL every day for about 3 weeks to sort out the issue. This was a major inconvenience for me as I had other things to take care of during my move.

The worst part about the whole experience was the support offered by ParcelHero. They don't even have a helpline number and the only mode of communication they had offered was through emails. However, they didn't even reply on time and only responded when they felt like it. This made it very frustrating for me as I could not get any help when I needed it the most.

All in all, I would not recommend ParcelHero to anyone looking for a reliable shipping service. The support they offer is very poor, and they don't even fulfill the promises they make on their website. If you want to avoid major headaches and ensure that your shipment is delivered on time without any hassles, it's better to look for other options.

I gotta be honest with y'all, I wouldn't recommend using ParcelHero if you wanna send a package. Their customer care, man, it's like it doesn't even exist. And to make it worse, they try to charge you extra when they mess up on their end. It's a total rip-off!

The mobile website is a mess, too. I spent over an hour tryna book my package 'cause the dang page kept glitching and resetting all the time. And as a result, the time slot I'd booked didn't even save. So when the collection guy showed up too early, my package wasn't even ready yet. Long story short, I had to arrange for it to be picked up again later, but ParcelHero didn't give a flying hoot. They just tried to charge me an extra fee, like it was my fault. Come on, man!

I quickly realized that ParcelHero was only good for findin' the cheapest deals on delivery. But if you really want your package to get picked up and delivered on time without any stress or headaches, then just go directly to the carrier yourself. Trust me, the customer service will be loads better and you'll feel appreciated instead of cheated. I went with DPD for my next package, and it went super smooth without any hiccups or hidden fees. Don't say I didn't warn ya!

I recently sent off 18 parcels from the UK to the US using ParcelHero. The company had provided instructions on how to properly pack the boxes and I even took out insurance just to be extra careful. However, upon arrival, I was extremely disappointed to see that four boxes had been completely crushed. The damage amounted to over ?1000. It was apparent that these boxes had been dropped or thrown from great height. Additionally, several other boxes had been repacked.

As If that was not enough, I was surprised to see that 16 of the boxes were left uncovered on my doorstep for days. This led to a host of worries on my part, including concerns about theft, weather damage, and the possibility of them being tampered with. To make matters worse, one of the boxes arrived several days after the others, and another took almost two weeks to arrive! I highlighted these problems to ParcelHero, but they refused to offer any compensation, citing their "damage exclusions list". Unfortunately, this list covers most things that people might send when shipping parcels, so I quickly realized that getting compensation is almost impossible.

What's more, two weeks after the delivery, ParcelHero tried to charge me for a 7kg weight discrepancy - something they should have picked up on earlier. It's difficult to dispute this now since all the contents had already been unpacked and they had tampered with the boxes. It's hard to believe that such an issue could arise when it is already too late to fix it. To make matters worse, ParcelHero employees never missed an opportunity to patronize me through the entire process. Even after what I had gone through, I was appalled when they offered only a ?15 voucher against my next shipment, despite suffering damages amounting to over ?1000.

In conclusion, I felt that my experience with ParcelHero was both frustrating and disappointing to say the least. I would not recommend this company to anyone looking to ship parcels internationally, unless they want to risk losing a lot of money and feeling extremely let down.

This company, ParcelHero, was a complete disaster for me. Their business ethics and model are just horrible. I had ordered a package for which I had to pay the courier company (UPS) ?70+ more than the original fee. I later found out that this was because UPS had audited my parcel. However, I had no idea what was going on as I had not received any prior notification of this audit. I contacted ParcelHero and their customer 'care' agent did not even get my name right while communicating with me and failed to provide any helpful information regarding the additional fee.

I was very disappointed and angry with the situation. ParcelHero and UPS were unwilling to provide any kind of proof or information about the additional charge. According to ParcelHero, the onus was on me to prove that my parcel was the size and weight that I had claimed. Thankfully, I had photographic proof of the actual size and weight of my parcel. There was nothing to appeal here as the parcel size quoted for was both larger and heavier than the actual weight and dimensions. I had deliberately over-measured my parcel to ensure that I paid the correct tariff.

ParcelHero - you are a joke and a scammer! I will never use your company again, and my advice to other consumers out there is to beware of them. They undercut the courier costs only to try and slap you with a fabricated "audited bill" from the courier. They will claim that your parcel is different in size and weight and try to take money automatically from your account. Some customers have been stung for ?100s more. If you plan on using their services, make sure you take pictures of your parcel's dimensions and weight as proof for your appeal.

I made sure that they couldn't take any more money from me by notifying my bank and switching off automatic payments through PayPal. I think if I hadn't done that, I would have magically lost my appeal, and I would have had a fight to get my money back through small claims court. I also reported the matter to UPS's fraud team, and let's hope this company is shut down soon. Others will fall foul of their terrible business practices and modus operandi if they continue operating this way.