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Yanwen Complaints 548

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P
11:17 am EDT

Yanwen product ordered - zero tracking available after arriving in usa

I ordered a product online from Wish.com - a famous online merchant. They sell cheap products from Asian sellers to US buyers. I ordered jewelry from Wish - where they process from a merchant (like Amazon). The seller shipped via Yanwen shipping company, coming from China to USA. The product arrived in US and all tracking information stops after this point. It has 1 month+ and product never arrived, and there is no way to track it.
Yanwen has no carrier details after coming to the US. I don't know if it switched carriers, is still with Yanwen, is stuck in customs or nowhere land... if you look up the details online with the merchant, it's in Chinese. Which again does not go beyond arrival to the US. It just says "in transit" with no details for a month. Terrible website for Yanwen - no contact number to call in the USA - no help from the merchant. I will never order from them again. Having it get lost isn't a surprise or an issue - but having zero customer service or way to track anything is a problem. No thanks.

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U
U
Ush
ZA
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Sep 15, 2017 8:50 am EDT

Hi did you ever get your parcel? same thing with me, the tracking number has no letters like other tracking numbers and on the Yanwen website it says my parcel arrived in South Africa on the 10th July and I cannot track it. Today September 15 no sign of my package

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1:47 pm EDT
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Yanwen lp00077094988705 I still haven't received my product

Tracking number LP00077094988705

I still have not received my product and it says it has been set to the american company. I ordered my product June 26 from aliexpress. Then it was shipped to a company called yawen economic air mail, I followed up with my product it says it was delivered to the destination of the company but I do not know which one and it has been past 38 days. Please check and see which American shipping company my product is at

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Emmanuel Mulenga
US
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Jul 11, 2022 10:03 am EDT

I propose YANWEN logistic company be removed from performing such services as handling of parcels.

From November 2021, I am still waiting for my parcels which I ordered through Aliexpress I fell cheated and robbed by YANWEN.

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NVS Solutions
US
Send a message
Jan 20, 2020 9:07 am EST

People use another tracker site, YANWEN has no idea where any country is, and I think its workers do not Speak Chinese or English so are unable to read the destination on the parcels so they just ship the stuff to a random country. I recently traced my stuff, which they had listed as "last mile destination" meaning it was in my country, South Africa, just to find out the goods are in Turkey.

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praveen165
US
Send a message
Nov 05, 2019 2:57 am EST

I have so far not received my following Order, even after 2 months.

ORDER ID: [protected] VALUE RS. 191.95
WAYBILL NO: S00000054978068 DT. 9.9.201 ALI EXPRESS.

MY ADDRESS: PRAVEENKUMAR.P, MADRAS AUTO SERVICE, 199/8, PERUNDURAI ROAD, ERODE 638 012.

MOBILE NO: [protected], email id: p.praveen165@gmail.com

KINDLY ARRANGE FOR DELIVERY AS QUICKLY .

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tiruvalli rani
US
Send a message
Aug 29, 2019 1:30 am EDT

S00000019088001 that is parcel tracking number...I haven't receive the product...but it was showing it have reached to me...do the needful

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Rowland&Helene Burke
US
Send a message
Aug 15, 2019 3:24 pm EDT

I am also waiting for a number of parcels couriered by Yanwen. Already got refunded for 2 items - but this just don't make business sense, why do these sellers even put Yanwen as an option, if they are so unreliable? Maybe I should order more items via this courier serves and hope it arrives in 120 days - after I got my refund from seller.

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Hector Pascal
US
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Feb 03, 2019 7:48 am EST

Yanwen Economic Air Mail: From my Internet research, this company has a very poor delivery record - both for non-delivery, and also for unacceptable delays. Ensure you raise a dispute with AliExpress as soon as 60 days has passed since ordering. Ask for an immediate refund, and if the goods eventually turn up just keep them. Hopefully AliExpress will eventually remove them from their carrier list.

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Rajkumar Jatiya
US
Send a message
Apr 07, 2018 10:44 pm EDT

Dear Sir,
My parcel not received...it's froid...last time my corieer not received...and my two parcel not tracking ...bad service
Tracking- LP00093516536754
And
UC406836702CN
Rajkumar Jatiya
Mob no.-[protected]
rajkumarjatiya123@gmail.com

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ComplaintsBoard
J
1:32 pm EDT

Yanwen shipping

I ordered a idem from China from ebay
How can I contact Yanwen ? email ?
Tracking number UA870236257YP
I orderd a idem from ebay and the seller is In China and tells me to call China to see where my idem is, I would like to email because I cant call, And don't know who or how to call China

Joe

Yanwen Tracking Number
UA870236257YP

http://www.17track.net/en/track?nums=UA870236257YP&fc=0

Do you have a USA transfer tracking number?
Last scanned date Wednesday, Jun 7, 2017

What happened ?

Thanks Joe
[protected]@yahoo.com

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M
6:30 am EDT

Yanwen delivery

I bought an item from DHGate last Septemebr and the item got lost. So the seller sent me a new one, but the product arrived in Brazil on April 4th and until now I have not received the item.
I need this parcel asap because it's for my wedding!
I want to know what's going on? Why hasn't my item been delivered?
It's been almost 3 months that the item arrived here and didn't get to me?

tracking #: YD330930569YW

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R
1:49 pm EDT

Yanwen yanwen economic air mail

Here are are the list of booking numbers for the parcels that where booked more then three months a go but still not delivered to me please check and let me know the status and let me know when they would be delivered to me.

LP00068224726421 Booked on 2017-02-10
LP00069099180050 Booked on 2017-02-17
LP00065884742901 Booked on 2017-02-26
LP00072384804909 Booked on 2017-04-11

Ragerds,
Raghuram Vemula

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3:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yanwen the shipment has not been received

On April 26, 2017 via eBay I purchased a computer mouse for approximately US $ 20. On April 27, a trader notifies me that an item was delivered to a courier and gave me a tracking number AA033864287IN for my purchase. According to the information from Beijing YANWEN Logistics.Co., Ltd, for this tracking number, a shipment was received at the airport in Bulgaria on May 3rd. There is no information at which airport and to whom the goods are handed over. The Bulgarian customs and postal services refuse to receive this item. I like and want this mouse. Unfortunately, so far, I have not received my purchase.

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Update by render1967
Jun 04, 2017 2:59 am EDT

I still expect a comment at least from the courier company Beijing YANWEN Logistics.Co.

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nako8088
GB
Send a message
Jun 06, 2017 1:58 am EDT

I also think so - this company is not just entitled, it is obliged to give an answer. I hope you get more clarity about your shipment.

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5:12 am EDT
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Yanwen ordered parcels yc944930945yw-yd242010826yw lost by yanwen carriers

this parcels have been orderd from Jamees in yanwen china in 2016 and 2017 january both on 17track.net shows that they arrive at airport but never captured by customs on incoming international, what is accountability in terms of yanwen carriers.parcels were ordered through DHgate from Jamees in yanwen china and paid through Paypal.parcel ordered in 2016 September took 135 days in transit .it never arrived in south Africa, other parcel still in transit, not in south Africa too.how yanwen carriers work in transporting parcels, ?

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S
sanane00
US
Send a message
Jun 03, 2017 2:06 pm EDT

dont believe seller on dhgate. same thing happened to me. they just tell you the parcel was lost on way...

D
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DHgate Customer Service
US
Send a message
Jun 10, 2017 3:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of sanane00

Hi sanane00,

We are sorry to hear that you did not receive your order. Please send us the order number so that we can check the order details and see how we can assist you in getting a resolution.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,
Sil
Customer Service Center
DHgate.com

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DHgate Customer Service
US
Send a message
Apr 10, 2017 1:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Percy.m!

We checked on order [protected] and we can see that you have already opened a dispute and reached an agreement with the seller. Your full refund has already been completed on our system on [protected]:00. The refund should be received in your account within 10-15 working days. Please communicate with your card issuing bank for updates on your refund.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

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A
12:19 pm EDT
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Yanwen faulty product

Recieved 3000mw 532nm green laser pointer. The blue indicator light comes on but no green laser is emitted from the device. Would like to return and exchange it for a working model

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Update by Alan Atwood
May 10, 2011 1:17 pm EDT

recieved 3000mw 532nm laser pointer, defective, no beam is emitted from the device

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shit123
Hopetoun, AU
Send a message
Dec 25, 2023 11:43 pm EST

The clothing I purchased is nothing

Ike the picture , I cannot find them to contact to get my money back

The fabric is disgusting , it’s cheap and nasty , I am putting in a complaint to consumer affairs if my money is not returned .

Sent to HOPETOUN WA P.O. Box 235

Ordered on November

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Coralie Pickett
48 Wells Rd., Mirboo Nth Vic Australia, AU
Send a message
Nov 28, 2023 5:23 am EST
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This brick has the wrong connections for Australian power points. I would like to return the parcel of 2 connectors and receive a refund please.

Coralie Pickett, coralsaction@gmail.com

I have enclosed a copy of the information regarding these items, I hope this is what you need.

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Ghanshyam1
US
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Nov 28, 2023 12:56 am EST
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Please refer my booking reference

UD678888245YP. The last update was on 4 Nov 23. Please update at much frequent interval. If my courier is not likely to be delivered by 30 Nov 23, then request refund.

Regards

J
J
Jenny Green
US
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Oct 23, 2023 4:44 am EDT
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Did not order this. Woukd have no reason to order this. Only thing waiting for from HJ is pant suit. Do not want or need.

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Fares Labidi
US
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Aug 05, 2023 9:53 am EDT
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My shipment #S00000306172236 from hypeunique purshased on 31st of May 2023 containing shoes is supposed to be delivered to Saudi Arabia is stuck somewhere in london since June 14th and I haven't received any update until today. I tried to contact yanwen express several times on marketing@yw56.com.cn with no joy

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John Pfau
US
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Jul 30, 2023 12:07 am EDT
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I have heard nothing from Yanwen after I ordered from them. I am quite disappointed with the service and the original claim on their website that said the product was manufactured in Canada and shipped from Canada only to find out that the product is being shipped from China! Trying to track the delivery gets me to a Chinese language website.

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Tracy Millane
US
Send a message
Jun 28, 2023 7:50 pm EDT
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Article has arrived dirty.

Fabric is cheap. Very oversized. I ordered xs. Far too big.

All the information I have is attached in photographs.

I am still paying this through PayPal

J
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Jackie blanchard
ROME, US
Send a message
Jun 25, 2023 3:36 pm EDT

I want my money back or my order

J
J
Janaaadhi
Jaffna, LK
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Jun 26, 2023 1:38 am EDT

I have ordered a parcel , order number S00000303478878. But I didn’t receive still. I need the parcel

P
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Paul K Watson
US
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Jun 06, 2023 5:58 am EDT
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They are the incorrect size and I need to return them, please

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About Yanwen

Screenshot Yanwen
Yanwen is a logistics service provider specializing in e-commerce parcel deliveries. They offer international shipping solutions with a focus on the Chinese market. Services include tracking, warehousing, and customs clearance support. Yanwen caters to businesses looking to streamline their shipping process.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue with Yanwen in the 'Complaint Title' section.

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- Provide detailed information about your experience with Yanwen, including key areas of concern, relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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Overview of Yanwen complaint handling

Yanwen reviews first appeared on Complaints Board on May 13, 2011. The latest review I stopped ordering through TEMU because of YANWEN services was posted on Oct 23, 2024. The latest complaint Package Lost was resolved on Jun 19, 2020. Yanwen has an average consumer rating of 1 stars from 549 reviews. Yanwen has resolved 5 complaints.
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  1. Yanwen Contacts

  2. Yanwen phone numbers
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  3. Yanwen emails
  4. Yanwen address
    Lantian Rd, Huaqiang North, Futian, Shenzhen, Guangdong, China
  5. Yanwen social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all Yanwen contacts

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