Yanwen’s earns a 1.0-star rating from 549 reviews, showing that the majority of international shipping clients are dissatisfied with logistics services.
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not updating information of tracking
I have tracked on your yanwen website I tracked on 13 December 2017 it is in agent ware house and I again tracked on 15 December it is in agent warehouse the courier services is so slow please send my order fast . My tracking number is
RH073506115TR . Please send it soon. I need it fast it's urgent the order is in agent ware house for 2 days and the information not updated yet please resolve my issue and respond soon
watch order from zanzi watches
Hi, it's very hurting when the service is won't responsible for product .I ordered a watch from Zanzi watches in July 2017, Zanzi watches shipped it through yanwen shipment the tracking number is [protected] .
And the shipment address was 31, perumail koil street Potheri
Chennai
India
pin 603203
But still I didn't get the watch .
It's 6 month has gone.
wish order never delivered
Hello,
The reason why I'm writing this complaint is because the information on tracking the packages are very confusing.
On the 12/11/2017 I ordered from wish an item:
0B043799500005539644B- [[protected]]
I received a message on my phone on the 26/11/2017 saying that my pack has been delivered but it was not actually. I checked on your website where is my package but this is all it says:
Destination Country United Kingdom
[protected]:40 GB RM Acception, Expect to be delivered in 48 hours
I've been to my local Royal Mail after Wish support tried to help me out with this but as well there were no info about the real location of the pack.
Now all I want to know is where is my pack or at least when it's going to arrive at home, if it's possible. Otherwise a refund would be more than appreciated. You can also reply me back at: roberta.[protected]@outlook.it
Many thanks for understanding,
Roberta
Were is my package ? Iv called Royal Mail
They can’t track my item !
Iv been in post office item not there .
As in picture it states delivery expected in 48hours?
It’s been over that now !
Please someone help me
What’s happening
Have you solved your problem?
about an item which is still in forwarded to destination country for past 8 days.
about an item, which is still in forwarded to destination country for past 8 days. even if your guy would have came by a bicycle, he might have reached by now to deliver the parcel. coz i placed the order on 2nd of november and the product been sent out of yanwen centre on 4 th of november 2017. it is almost 20 days and i dint receive my parcel. could you please help me with it? i know it is no use in posting this here. coz you dint reply to any of the others complaints which is been bloody raised. still looking for your reply.
shipping - lost package?
I made an order on DH Gate, and 1 of 3 packages did not arrive. Tracking info says it's been dispatched from sorting center. The seller told me it was on it's way normally, but when I contacted customer support, they suggested I start a claim for a refund (as it was almost two weeks past the longest est. delivery time). Based on this site, it seems common, and I suggest anyone having this problem, get a refund or reshipment. Contacting Yanwen yourself seems difficult for buyers outside China. It seems like an issue with Yanwen, so be kind to sellers. They are likely as frustrated as we are.
order has not arrived
Dear Sir / Madam
I ordered 260 paper bags two months ago through dh-gate. However, I still have NOT received my two orders. The seller is not very helpful and said the packages are with customs.
I contacted customs but they said it is not with them and I shall contact logistics.
So, why is my order not coming? When do I get the order? I need these bags desperately, I cannot order a replacement because I need them in two weeks time. I simply demand to get the order I placed such a long time ago.
Tracking numbers are as following:
AA325089024YN
AA338290861YN
Not a happy customer at all!
Kind regards,
Geraldine Soland
Fischerweg 7
5637 Merenschwand
Switzerland
[protected]@gmx.ch
recipient refused delivery???
Why in hell or heaven I will refuse the delivery of something i bought by myself ?
I´m waiting package YE112139910CN and this is the status updated.
No one tryed to deliever nothing in this date, even contacted me to advise. I have person all day in home that confirms no one came to deliever anything.
Local post office did not have this tracking number in its database!
lost shipment
My shipment was sent through your company to the United States I have uploaded a photo of the tracking information. I was able to track the shipment until it reached the USA, then I was not able to. Now it is a 1 1/2 months later and no one knows where this shipment is. No one has any shipping information to tell me where it to in the USA. I only need a copy of the Bill of Laded or Waybill. I have spoken to the Postal service and they do not have it. The man at the customs office said he did not have anything with this number. If I could give him a Bill of lading he would be able to see what ship it arrived on within the states and where at in the states it may be located. I have asked the seller for this information and they have just said to wait. I would like to find this shipment. All I am asking for is a copy of the shipping documents. Can you please provide me with the shipping documents.
no delivery of item
Parcel supposed to be delivered to
77 Metchley Lane
Harborne
B17 0HT
UK
From
SmartGear Factory.
Delivery tracking : AA006072062YE
SmartGear order SGF8348
According to tracking, parcel was delivered on Tuesday 24th Oct at 9:24 pm but has not arrived. I was in all day and the door bell is working so I would like to know where this parcel is.
My neighbours have not received it.
I would appreciate a reply please.
Thanks - Verona Griffiths
package not received. - tracking # rh921426297cn
Hello,
It has been a almost 2 months now so I did my tracking and this is what I found.
Destination Country - Bahamas(Bahamas Post) - Unable To Track
Sorry, the tracking number you submitted was unable to track.
1.The carrier has no online tracking capability for this specific shipping method; please feel free to contact the carrier for other tracking options. For instance, you may visit their official website and find "Contact Us" page, email or dial their hotline for help.
2.Sorry, we are unable to identify the shipping carrier for this number. Please designate manually. If you want to add a new carrier or new tracking number format; please feel free to contact us. We will be glad to add more carriers.
The Bahamas is not the shipping address I want it to go to it is,
Tramayne Butler
1020 NW 1st Ct
Dept 30582
Hallandale Beach FL [protected]
United States
[protected]
Also the package hasn't been updated since 13th September 2017. Please email me at [protected]@hotmail.com for any information on the package.
parcel ordered online
Seems like everyone is crying out like me only... Or I'm crying like everyone else... Product has arrived India on Sept 2, 2017. Still not delivered to my address and no update in status... No local contact number available in India. No email id for communication. No updates are seen since it has arrived the destination country. It's been over 1 and half month since it has arrived India. I don't know where's my parcel stuck.
parcel lost
Hi,
I am waiting for my parcel that has arrived to Belgium on 16/08/2017, but I still haven't received it. I only have the simple tracking number [protected].
Could you please give me the international tracking number so that I could trace it inside Belgium and hopefully finally get it!
my e-mail address is : [protected]@gmail.com
Thank you,
Irena
waiting for my product, shows received at indian airport on july 2nd.
I have been checking in to my product from last 3 months. It shows delivered at airport on july 2nd, no response after that. I think its been many days/months that you should have delivered.
Big miss from your side..not expected.
My order number is [protected].
Please respond to my request asap. As the order that i am waiting for is very important. Please help.
in transit 54 days can’t contact
I’m in Australia waiting for 2 parcels that can be tracked as far as dispatched by Yanwen sorting centre - then nothing - apparently in transit 54days now.
RG914084380CN and RG914084393CN are the tracking numbers. Tried all 12 phone numbers for Australia they have listed on their website ...unable to get through on any all disconnected. Phone numbers provided on this site I tried there’s a recorded message in Chinese then the call cuts out. Any suggestions?
[protected]-[gl80116908-[protected]] - no delivery
Customer Tracking on your site.
[protected]-[GL80116908-[protected]]
Please provide where is my parcel.? from Wishlist
What is Local South African SAPO Tracking Number?
see below from your site?
Destination Country South Africa
[protected]:00 South Africa Arrive at South Africa airport.
Origin Country
[protected]:00 Handled by airline, flight No..
[protected]:00 Internationg Mail Center Prepare to dispatch.
[protected]:00 Internationg Mail Center Received.
[protected]:00 Internationg Mail Center Accepted.
[protected]:00 The post office of electronic information has been received.
[protected]:52 Despatched from yanwen sorting center.
[protected]:07 Process completed in yanwen sorting center.
[protected]:39 Yanwen Acceptance.
[protected]:56 The item information was created by the seller.
no updates
its been a month since i ordered something online. when I check my tracking # online on this site it was updated since last August its been a month for today since the seller transport the package.
Can you please update your site for the status? for us not to wait, since seller couldn't eve help me.
Very disappointing!
Won't even do online buying again having Yanwen as the carrier.
Waste of money and time
undelivered e shopping
I'm trying to track my order but it has been saying dispatch pre-alert to destination country since 14 August. Does that mean there hasn't been any activity on the parcel since then. My tracking number is YLCMY21409876. Please assist with information on where the order is now and when I can expect it to be delivered. This parcel according to 17track.net was dispatched from the Yanwen sorting center on the 12 th of August.
product from from gate212.com
My tracking id is [protected] the consignment hasn't reached me but when I track it's showing that it's undelivered due to the consignee not accepting ! Please provide me with any phone number of the person dealing with your courier service in India. I have spent almost $160 dollars on the online shopping site for motorcycle riding gear and gloves, www.gate212.com least bothered to Provide the proper phone number of the courier service.
huge delay in delivery
I ordered a few things from Wish.com about 2+ months ago and the status for all my orders says they have arrived in South Africa.
The Carrier is Yanwen and when I tracked my order on their site to see if there was a mistake, it shows that the delivery was attempted but not successful.
Nobody tried to call me or send an email as to what happened they just took my order back and kept quiet i've been waiting for these orders for quiet some time now and im really getting annoyed.
I can't even get a hold of the company all their numbers are international and they don't even have an email account.
the package status is arrived at indonesia airport but i'm still not received my package.
AA301639380YN that's yanwen track number please follow up my issue.
Status is arrived at Indonesia airport but I'm still not received any information of my package and i didn't receive it.
Can you give me information about my package now and how to get my package?
Im really disappointed with the service.
I want my package send to my address as soon as possible.
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Yanwen emailsinfo@yw56.com.cn100%Confidence score: 100%Supportmarketing@yw56.com.cn98%Confidence score: 98%sales
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Yanwen addressLantian Rd, Huaqiang North, Futian, Shenzhen, Guangdong, China
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Yanwen social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 23, 2024
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