First Flight Courier
Reviews and Complaints

First Flight Couriers!

Under NO circumstances use this company to deliver anything!
Use at your own REGRET!
Collects items, then states they did not collected items.
Do NOT use!

Worst courier dispatch service. Cannot be trusted.

Shipment not delivered since April 2019.

Throughout the lagged time, there are non-stop demands for additional payments to clear shipment.
On 23 Dec, an error payment account was provided to transfer the "Final Shipping Fees". As agreed by them, shipment would deliver within 72 hours after payment. However 10 hours later, the courier informed the account belongs to an old bank account which is no longer in use by the company as that financial agent has been fired from working. This error was only informed few hours after payment transfer. The money is already transferred over. To date 27 Dec, have not yet to receive the refund from the error bank recipient.

For your kind assistance please.

This is regarding delivery of my shipment which was sent on 16/05/2019 from SHARJAH to Dehradun. I requested your representative to deliver before 25/05/2019 as there was a function at my home on 26/05/2019. Your representative told me that delivery will happen with in 4-5 working days but sometimes it may delay due to custom clearance but anyhow delivery will happen before 25th May 2019.
Even I visited India on 30th May 2019 during EID holidays and If I knew that parcel will not delivered on or before the said date than I never sent the same.
But Your representative never told me About the custom clearance charges otherwise I didn't send the courier.
Over and above my wife contacted first flight office in dehradun regarding the shipment but she was surprised to know that there is a strike going on in first flight from the last one months in Dehradun.

I have already paid 180 AED as a courier fee, than why I will pay extra for custom clearance with out being informed me.
It's first flight duty to inform their customers before accepting the shipment so that customer can decide whether they need to courier or not.
So request you to please return my parcel on priority with Aed 180.
Regards
Pankaj Gairola
[protected]

I have two times apply my grand mother pan card but she cannot be received the pan card received date is 24 april, she did'nt get the pension without pan card. I really poor family belong please ask my grand mother cannot be get the pension his husband died a january 12.01.2018 the pension was stop I really face problem please help me... I really complaint for the courier company was bad the did not send the courier in the home please delivery the pan card

Sir/madam, I have sent a complaint about non delivery and misplacement of the courier package to namely [protected]@firstflight.net; [protected]@firstflight.net; [protected]@firstflight.net; [protected]@firstflight.net. Mail sent on 25th aug 2015, no response and resolvance. The complaint details are dear sir/madam, this is to inform you that the first flight courier package no j991m3258033 booked on 6th august 2015 from lucknow carrying some important clothes meant for a special occasion is misplaced. The courier was supposed to be delivered at bengaluru address but unfortunately it has reached baroda instead of bengaluru. Moreover the package is showing in the system as reached baroda but physically it is not available there. I am simply not understanding how and why such an error can happen with an renowned courier service in india. Request a explanation for such a blunder error. I want the package to be delivered immediately as it is special and is having emotions attached to it. Regards dipankar

First Flight Couriers Dubai is a nightmare. This courier company whose tagline states: "Not just couriers, but Business Partners" is a scam. On 13 March, I commissioned First Flight to collect (import) a highly important DVD from Madrid, Spain for a public event in Dubai on 20 March. The ETA was 16 March. Prior to this date, I followed up and chased First Flight for the status since there was no news from their end. The agent stopped and avoided my calls, the Import Desk gave all sort of false information regarding the delay from bad weather, non-working day. Until 19 March - a day before my event, First Flight made an official statement that my DVD was declared LOST! Almost 8K Dirhams were spent to prepare the event, the lost DVD compromised my company. First Flight Management NEVER wrote a formal apology nor offered compensation to cover for the claim. They refuse to face accountability and up to now the Country Manager NEVER replied to my emails. Never trust First Flight Couriers Dubai. Most unprofessional company in Dubai.

Hi,

I have sent one courier from Lucknow to Haldwani (consignment number MJ0663420) on Saturday (11 Aug 2012) using first flight service.
I was told that it will reach within 1 or 2 days but it has not reached yet. When I am trying to enquire about it using SMS, it is told that consignment not available. And when I am trying to call to customer care, it is putting me on hold for a minute and then the call is getting disconnected. What kind of service is this? I mailed to their cutomer care email Id, then they are replying it has reached to Rudrapur from Moradabad.

THE COURIER HAS DOCUMENTS AND KEY OF MY BIKE WHICH I SENT FROM LUCKNOW TO HALDWANI USING RAILWAY PARCEL SERVICE. IT REACHED THERE ON SUNDAY AND THEY ARE CHARGING ME PENALTY OF RS 10 PER HOUR FOR KEEPING MY VEHICLE THERE. I WAS PROMISED THAT IT WILL DELIVER ON MONDAY AND NOW ITS THURSDAY AND IT HAS NOT REACHED YET.

EVEN ORDINARY POST WON'T TAKE THAT MUCH TIME TO DELIVER. THIS IS REALLY PATHETIC SERVICE TO NOT DELIVER A COURIER EVEN IN 5 DAYS AND THAT TOO WITHIN SAME ZONE.
FIRST FLIGHT COURIER IS FRAUD AND THEY CHEAT THEIR CUSTOMER. THEY CHARGE HEAVILY (just double than that of DTDC courier, which is thousand times better than it). FIRST FLIGHT HAS PATHETIC SERVICE. PLEASE DON'T USE THIS COURIER SERVICE FOR DELIVERING YOUR GOODS. Their customer care is also pathetic, they don't know how to talk to your customer.
Hem Tiwari

My pancard which was dispatched from mumbai on 15th of may 2011 airway bill no. Zb2297922 reached to bangalore first flight office on 17th of may 2011, one of the person from first flight called me at 10am and confirmed that it has reached and will be delivered to me at 11. 30am, I was ok and was waiting for it but today is 20th of may 2011 and I have still not recieved it at my home address, I checked it online tracking and it say that it has been delivered, its my pancard man not a love letter that these people play with us like this, this is a seriouse issue since pancard is involved in this, they will have to repend on this

Hi All,

I am archunan from TamilNadu.

I got message from http://www.tin-nsdl.com/ (pan card )

"Your PAN card has been delivered on 07-Sep-2010 by First Flight Couriers Pvt. Ltd courier vide airway bill no. ZB4101558, at the address for communication* indicated by you in the application."

When check the status for bill no. ZB4101558. it says delivered (Consignment Delivered on 07-Sep-2010).

But till now I am get any information from First Flight Couriers.

I want know the status.

Archunan G

Thiruvannamali-606708
Tamilnadu,
India

I have booked a parcel through first flight courier, on 24th April 2007, with consignment no. “F14300419”. Even after 3 weeks, its not been delivered. Moreover, the first flight people are puzzled about the status of the consignment. Also, customer care people are claming that it has been delivered to Satna, but Satna office is saying that they have not received it. Because of their negligence in service, a child is deprived from her medical treatment, as the parcel containg a treatment equppment.

My courier from Pune was shipped on 4th of May 2010. Called up first flight courier on 6th and confirmed that the coerier is with them in Chennai. Until today (12th May) they have not delivered the parcel Called up the company which shipped the parcel on 10th and they confirmed that First Flight will deliver it within a day. First flight informed the company that no one is at home. But the courier company has not left a note at home informing that they came to my home to deliver the parcel. The could have at least called me. Can someone from the company update me on the status?

Tracking number is: m14269034

dear
sir-Mr.Gilbert Moore
The Msn/Yahoo Lottery Incorporation
Chief Dispatch Officer
{First Flight Courier Services}
PO Box 1010, Liverpool
L70 1NL, United Kingdom
====================================
Ref: XYL /[protected]/05
Batch: 24/00319/IPD

The Msn/Yahoo Lottery Incorporation
MY NAME- SANJAY GARHEWAL
father NAME- SHRI RAM RATAN GARHEWAL
MY DATE OF BORTH - 09-01-1982
SEX MAL BLOD- GRUP A+
OQUPATION -COMPUTER MASTER
QUALIFICATION B.A.III- & M.A 1 COMPUTER HARDWARE -C.C.A CHHATTISGARH
MY -ADDRESS-
IRST NAME: SANJAY
LAST NAME: GARHEWAL

GENDER: MALE

DAY OF BIRTH: 09-01-1982 ninth junuvery ninten eaghty two

BANK INFORMATION FOR WIRE TRANSFER corporation bank
ACCOUNT NAME: SANJAY GARHEWAL
ACCOUNT NUMBER: SB 2674

BANK NAME: CORPORATION BANK ------------- IFSC Code: CORP0000707

Tele: [protected] to 420
Fax: [protected]

BANK ADDRESS :-Ground Floor, Jeevan Jyothi, LIC of India, Branch office-I, Magapara, Bilaspur(CG)- 495 001

HOME ADDRESS: VILLAGE KADAR POST OFFICE SENWAR TAHSEL BILHA DIST BILASPUR CHHATTISGARH INDIA

COUNTRY: INDIA
CITY : BILASPUR
STATE/PROVINCE CHHATTISGARH :

MOBILE PHONE.:[protected], [protected]
HOUSE PHONE.:[protected]

FAX NUMBER .:

EMAIL ADDRESS: [protected]@gmail.com
(VILLAGE KADAR PO. SENWAR TAHSIL; -BILHA DIST. BILASPUR –CHHATTISGARH .PIN.NO, 495224 INDIA.);

E, MAIL.[protected]@gmail.com - [protected]@yahoo.com
PHONE .NO. [protected]- [protected], [protected]

identification numbers:
Ref: XYL /[protected]/05
Batch: 24/00319/IPD
Winning number:YM/09788
identyfication no. YH / MS / 3309

OFFICE -ADDRESS -SAI INSTITUTE OF ADWANCED TECHNOLOGY -TIFRA NEAR BY SBI BANK - BAJRANG HOTEL
TIFRA, - HIGH COURT ROAD- BILASPUR CHHATTISGARH PIN.NO. 495001
my money is my bank A/C TRANSFER

I have transferred my luggage from Bangalore to Gurgaon.
I have very very bad experience with them, they charged like anything.

They are the cheaters.
Mind it they are not the First Flight Couriers, They have just taken the name.

The msn / yahoo lottery incorporation
Po box 1010, liverpool
L70 1nl, united kingdom‏‏‏‏‏‏
====================================
Ref: xyl / [protected] / 05
Batch: 24 / 00319 / ipd

Dear guaranteed winner

We wish to congratulate you once again on this note, for being part of the 5 winners selected for the annual lottery promotions. The microsoft windows live felicitate with you and your family. This promotion was set - up to encourage the active users of the internet microsoft windows.

Hence we do believe with your winning prize, you will continue to be active and patronage to the yahoo / msn & microsoft windows. I wish to formally announce to you that you have successfully pass the requirements, statutory obligations, verifications, validations and satisfactory report test conducted for all on line winners.

A winning cheque has been issued in your name by the yahoo / msn lottery incoperation board and also a certificate of prize claims will be sent along side your winnings cheque.

You are therefore expected to contact our affiliated delivery company (First flight couriers delivery services) department in which your winnings cheque of seven hundred and fifty thousand great britain pound sterlings{750, 000. 00gbp}has been sent to for delivery to your residence.

Do contact the first flight courier delivery services company with the contact information below for further instructions on how to send the consignment to your location and the amount to be charged for the delivery.

Please you should also send a copy of your winning verification form containing your winning details down to the courier company for reference and verification purpose.

Contact first flight couriers services
Despatch officer:mr. Tom stewart
Company email:[protected]@live. Co. Uk
Tel:+[protected]
Tell+[protected]

You are require to contact the courier company with your require information to enable them process your document.
Full names _____
Address _______
Winning number ______

The yahoo / msn & microsoft windows lottery has discovered a huge number of double claims due to winners informing close friends relatives and third parties about their winning and also sharing their pin numbers. As a result of this, this friends try to claim the lottery on behalf of the real winners. The microsoft lottery has reached a decision from headquarters that any double claim discovered by the lottery board will result to the cancelling of that particular winning, making a loss for both the double claimer and the real winner, as it is taken that the real winner was the informer to the double claimer about the lottery. So you are hereby strongly advised once more to keep your winnings strictly confidential until you claim your prize.

This office will not be responsible for any outstanding fees. Services rendered by blazeflash courier service are to be paid by you and not the lottery board, for the fact that the lottery organisers didn't make any provision for any upcoming expenses, regarding delivery of parcel or any such. And also if you are not going to make the delivery charges, you dont have to contact the first flightcourier company and there is no deduction from your winning amount, and no payment on the time of delivery all outstanding fees must be made to them before your parcel can be release and deliver to your nominated home address,.

Due to our past experience, after helping the lottery winner and delivered there consignment to them they will run away, so the management now put a stop on that, so you have to follow up with the instruction of the delivery services.

Have it in mind that your won prize cannot be deducted from, this is because the total amount has been insured to the real value. This is to protect winners and to avoid misappropriation of funds.

Its is expected that you add your identification numbers{parcel / num / 7080}as the subject of any correspondence with the courier company to ensure they respond in a timely manner.

I will require a concise update on proceedings with the firm as soon as you are in contact with them. If you need any assistance whatsoever, please do not hesitate to let me know. Do have a nice day.

Best regards,
Mr cox rooney
(Events manager)

Copyright © [protected] the msn, yahoo online promotion 2009 inc. All rights reserved. Terms of service - guideline

I have experienced such a bad service from First Flight. I wrote them the complaint letter but I have not yot got reply. Giving here the the complaint mail. (Just changed my company name.
--------------------------------
Dear Manager,
First Flight
This mail is to complain about service I recently received from First Flight Courier Services customer service representatives named Javed (Tathawde) and Ramesh (Aundh). Pune office.
This is Nishant Kalvankar from XYZ Technology Solutions Ltd. Here in XYZ, we have an annual gift policy under which 10000 employees get gifts by courier. I believe this is quite a big business for First Flight. Since my other collogues received the gifts but I did not, I thought to enquire this.
I called on 17th April 23, 2008 to find out how to deal with a problem I’ve had with the service. After I had been on hold for several minutes, Ramesh came on the line. I had to explain my problem to him several times because he did not seem to be listening and therefore asked me the same questions repeatedly. Ramesh put me on hold for several minutes, and then returned to say he could not help me. Meanwhile I heard him talking to his collogue that “Kya yaar ye +#*@ customer dimaag ki %*@# maar raha hai”...and so on”. Needless to say, I was quite frustrated.
I did the follow up and had the similar experience for two weeks.
On date 20th April 23, 2008 10.30am, I received a call from Sagar (Delevary Person) saying that, he has the parcel with him and he asked me to stay at home. Since I was busy in a family function, I asked him to come by 5.00 pm. As per the time given I came back to home at 4.30 and waited till 7.00 pm. But he didn’t turn up. Upon inquiry I came to know that, he called me on my cell phone but it was switched off. (How rubbish)
When I called up again to the tathawade office, I am asked to collect the gift from the office. (Is this your service? I thought you deliver stuff at doorstep. I am sorry for that)
Thus, my overall experience with First Flight is
1. There is no coordination between management and the delivery persons.
2. One can not track the consignment status because tracking system is hopeless.
3. FF employees are illiterate as they do not know how to handle customer calls.
4. FF employees should be trained on soft skills.
5. I can not file a complaint online. (Portal dose not have the feature)
6. One should not deal with First Flight as it is such an annoying experience.

I expected a much higher level of service from First Flight, and I am quite disappointed. Because I do not want to spend any more time on such problem in future, I shall not choose First Flight Service. I will be sharing this experience with my friends and family. Also will bring this up to the HR dept. of XYZ Technology Solutions Ltd.

*Please note that this mail is marked BCC to XYZ Admin dept.
---------------------------------------
Just go with any other corier service and avoid First Flight.

Sir,
I booked a letter carrying some important bank documents, to SILIGURI (Darjilling), West Bengal on 07.04.2008. from Muskan Communications, Lanka, Varanasi.
It did not reach to the destination within 4 days. So I enquired the local office, where the lady in charge told me that she will look into the matter. After 2 more days, I was told that the letter could not be delivered, as the address could not be located. Since I had mentioned the phone no. of Siliguri, so the lady told me that the phone call from their Siliguri office was not attended at the address.
Now, when I checked the status of the letter at their site, http://www.firstflight.net, with my consignment number, J63143867, it showed that the letter had reached "Sigampettai" in place of Siliguri.
The letter was ultimately returned to me on15.04.2008, with the comment that address could not be located.
Needless to mention that I sent the papers again through speed post and it has been received also.
When I told the lady in charge that I want my money Rs. 75/- back, I was told that the money can not be returned as the address could not be located. As per her statement, since the letter reached Siliguri and it was tried to be delivered also, I have no claim on the refund.
But my question is that since it did not reach Siliguri, but it reached Sigampettai, so I should get beck Rs. 75/-.
I am copy pasting the consignment details as proof:
-----------------------------------------------------------------------------------

Track your Shipment

Consignment Number Booking Date Origin Destination Status Receiver Delivery Status
Time/Reason Date
J63143867 7-Apr-2008 varanasi sigampettai Return to origin Address Insufficient 11-Apr-2008

Date Serving Location Status
07-Apr-2008 Varanasi Despatched From Origin
08-Apr-2008 Kolkatta Arrived At Hub.
09-Apr-2008 Kolkatta Despatched From Hub.
08-Apr-2008 Lucknow Arrived At Hub.
08-Apr-2008 Lucknow Despatched From Hub.
10-Apr-2008 Sigampettai Late Arrival Of Load At _______ Am / Pm
11-Apr-2008 Sigampettai Departure From Destination (RTO) - Address Insufficient
12-Apr-2008 Kolkatta Arrived At Hub
12-Apr-2008 Kolkatta Despatched From Hub

Back

Copyright © 2007 First Flight Couriers Ltd.,
Terms of use | Privacy statement
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I shall be thankful, if I get back my money.

Thanking you,
P K Mukherjee
Associate Professor
Department of Electronics Engineering
Institute of Technology
Banaras Hindu University
Varanasi - 221 005
[protected]
[protected]@gmail.com
[protected]@bhu.ac.in

There was a courier booked on 11-Oct-2007 and as per the consignee they told it will be delivered on the same day. On 12th Oct I called up the 080- [protected] number to inquiry. They directed me to 080 – [protected]. Which in turn directed me to 91 [protected]-suresh. He then directed me to call on 080 – [protected]. On this number (kalasipalyam branch, Bangalore), he told me (rudely) that you have to come and collect at our office today as we have all the deliver boys are on leave. When I asked him the manager’s number, he told me that even he is on leave. So we can deliver only tomorrow by noon.

The point is, First flight courier management team should notice how a customer after so much of traveling from one number to the other just to hear a rude remark from one of the staffs of the courier. If a company is not in a position to make deliveries on time, why do you take the couriers. This courier is an urgent and delay in this has caused me a monetary loss.

I am posting up this complaint in various online blogs for the people just to make sure that they prefer other courier service before first flight and keep this as a last option.