Yanwen’s earns a 1.0-star rating from 549 reviews, showing that the majority of international shipping clients are dissatisfied with logistics services.
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lp00123557927199
Never received. I want you to let me know where is my parcel, and all the other parcels for which I will open new complaints.
Since few months, every time that my order is shipped with you, it seems I never receive it.
Order on AliExpress: [protected]
Shipping Method: YANWEN_ECONOMY
LP00123557927199
UC061866669PH
Plastic Waterproof Cover Project Electronic Instrument Case Enclosure Box 70 X 45 X 30mm White
2019.01.16 02:45 (GMT-7): Departed country of origin
2019.01.15 21:45 (GMT-7): Shipment accepted by airline
2019.01.15 21:45 (GMT-7): Shipment left country of origin warehouse
2019.01.15 07:35 (GMT-7): Shipment at country of origin warehouse
2019.01.15 07:19 (GMT-7): Shipment dispatched
Wireless headphones
I have not recieved my package. I ordered 3 pairs of wireless headphones from DHGates and they got sent to you.. DHGates told me to get ahold of you and give you this number LN348893067k. I ordered them back in November and have still been waiting.. if you need more info please let me know and email me at [protected]@gmail.com..I sent attached pictures for you to see what's going on.. I've never had to wait this long for anything.. I recieved everything else but my 3 sets of headphone.. please let me know if you can help
product purchases from ali express application
The tracking id is LP00121278009407 but the order shows Number: LP00121278009407
Package status: In transit
Destination: India
Origin: China
2019-02-27 06:31 In Transit, Arrived at INDIA
2019-02-26 06:45 In Transit, Dispatch Out From Transit
2019-02-25 11:10 In Transit, Arrived at Transit
2019-01-26 10:12 In Transit, Arrived at HKG
2019-01-25 07:01 In Transit, Items Sent Out of Origin
2019-01-22 19:34 Despatched from yanwen sorting center.
2019-01-22 16:48 Process completed in yanwen sorting center.
2019-01-22 12:45 Yanwen Acceptance.
======================================
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After 27-02-2019 there is no update and it has crossed the delivery date . Kindly check and update when will the order be delivered to the shipping address . Yanwen sevices are highly poor and pathetic .
package returned - incomplete address!!!
I purchased 2 t-shirts on ioffer and had been tracking the package from when it got dispatched to when it arrived Canada. I checked again 2 days ago and discovered it got returned because the address was incomplete. The last location of the package showed it's at Mississauga warehouse. I need to know it this can be resent to me if I provide my address. The package tracking number is UE713209216YP.
My address is; apartment 304, 11457 132 street, Northwest Edmonton. Alberta T5M 1G2
Thank you.
delivery service
I ordered an item from Facebook and received the item, but had been forced under my back gate.
When I opened the order it was so squashed and damaged.
It had been smashed and is unusable.
To say I'm disappointed is an understatement, I am very angry as I can't afford to pay for something to not be able to use it.
I have attached the photos of how I received the package and will take this further if I don't receive a satisfactory response.
Miss C Chapman
clothes
Number: LP00124592058936
Package status: In transit
Destination: India
Origin: China
2019-01-24 09:57 In Transit, Arrived at HKG
2019-01-22 07:45 In Transit, Items Sent Out of Origin
2019-01-17 23:08 Despatched from yanwen sorting center.
2019-01-17 18:16 Process completed in yanwen sorting center.
2019-01-17 17:19 Yanwen Acceptance.
======================================
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From one month its showing at one place.When will i receive it?
earphones bought from vova
Tracking Number UB754273602YP. Why hasn't this item been shipped to India. Last update was 05/01/2019. I want you guys to ship it to the customer's address as soon as possible. Loss of reputation. Should have reached way earlier. Yanwen should be more responsible. The product is stuck at Hong Kong since 30days. Customer is complaining a lot. Kindly ship it as soon as possible.
quadcopter gps positioning smart returning 1080p aerial photography wifi transmission remote control drone hd body design price: us $100.12 / piece
Hi there,
Would appreciate very much if you could help with tracking my order. It's been in transit for quite a while and can't trace it.
2019.01.05 23:48 (gmt-7): initial item information received
2019.01.04 22:57 (gmt-7): despatched from yanwen sorting center.
2019.01.04 20:57 (gmt-7): process completed in yanwen sorting center.
2019.01.04 16:35 (gmt-7): yanwen acceptance.
International shipping company tracking number remarks details
Special line-yw vr040543708yp
Purchased on the:
Total received payment method date received
Us $ 104.79 us $ 104.79 credit card 2018-12-26 21:56
Shipping time:
Tracking number:
Vr040543708yp
Logistics company:
Special line-yw
Shipment time:
2019-01-01 19:42:26
delivery
Hi, I am waiting on a delivery that has been in transit for 95 days! It was ordered through The HomeFace and they are not acknowledging any of my emails as they sent me a link to say that my parcel was delivered to Damascus on 10.01.2019... I am in the UK. I have asked them for updates and a refund and they have totally ignored me. I would be grateful if you can provide an update before I get a solicitor involved to get my money back from HomeFace.
Tracking Number is UE682476271YP
#1444
Greetings. I bought an HD antenna online with world trades on January 18th. I got an information that my package is in transit ( Malaysia to Lagos) by air on January 29th. Please what's the update. When and where am I to receive this package in Lagos.
Do you have representative(s) or office(s) in Lagos Nigeria? I am being skeptical at the moment except proven otherwise. I believe a parcel from Malaysia to Nigeria by air should have arrived since January 29th. I don't know why the parcel have to pass through Malaysia in the first instance.
Tracking number:VR046069835YP
Thanks.
Daramola
ear phones of soonhua
I ordered a earphone on 09-01-2019. It should have been delivered by now. But the tracking id says that the package is at HKG airport for more than a 20 days . Why is it not moved out of HKG airport for such a long time? In aliexpress it's showing product was delivered to customer.
The company should immediately have a look and give an update.
Tracking number: LP00123549402329
hi. I haven't received my smart watch.
Hello.
I have ordered a smart watch from Ali express. You guys have said it has been delivered but I have not receive it.
It shows it was delivered to a wrong address. I do not even live there.
Order I'd [protected]
Tracking number UE685691668YP
Please see my address is PunchMohalla but it shows it was delivered to Secunderabad.
Help me in this regards.
Thank you.
returns
I was sent the wrong size product and I have no details to send it back to be replaced or refunded. I have tried to contact several times but am getting nowhere. The product was sent to the UK but the size sent was American. I want a replacement or refunded and information on how to return it.
Can you help the product was sent from 12 f2p
KMUK
12 Saxon way
Harmondsworth
UB7 0LW
Mrs A Cowley
No way can I wear these pants I never ordered!
The size is for a child but grown up!
I didn't get an invoice no return address, in fact these pants wouldn't fit anyone that weighed more than 50 lbs!
What a [censored] thing to do don't use this company! I don't have a clue oh how to even complain yes i do
PayPal will fix this
I am an online purchase addict. This morning I received a parcel containing an item that I have not ordered. I have neither eBay nor Amazon orders outstanding but I do have a couple of Facebook ones. These often take quite a while to arrive, so I'll just have to wait and see which one doesn't come and assume that will be the purchase, which has been delivered incorrectly. Looking at all these posts, it doesn't look as if there will be much I can do about it.
My name is Eva Wash, and I purchased the upper and bottom teeth. They do not fit, and I am sending them back to you. Please refund my money back to me.
I just checked yanwen in China at www.yw56.com.cn .I'm going to complain to them as the address in UK seems to be a front company. Good luck
Ordered a butterfly bra thinking it was coming from USA, I cant even try it on as the front clasp wont open. It cost me over £20, only to find the exact same bra on Wish.com for £4. After reading all these returns complaints, is it worth the hassle. Tried for ages with the clasp, and my partner, all to no avail, it just will not open. Crap product.
Please be advised that I am absolutely amazed that you had the nerve to send out the product that I ordered from you without some sort of quality control. I am definitely sending this back and will demand a full refund of my payment plus any P&P it costs me.
I will give you until Friday 16th August to pay this refund after that I will start to show on Facebook the quality of you product or should I say the crap you have sent me. As a Scot I am so disgusted that you cannot even spell the name SCOTLAND and get it on the material.
As I said full refund or I will use Social Media to show the world how crappy your products are. TR Wardrop
Does anyone on here ever hear anything from these people (Yanwen)? Judging by all the complaints above, not. I too have an item to return but am wondering whether to even bother messaging them. Have you heard anything from them?
I got in touch with the company I bought my bra from, got a reply from them, they say that Yanwen is not their company. The upshot is, that you shouldn't send anything back to them, even though it says on the packaging it's the returns place, you should send items back to the company you bought it from. Even though when first ordering my bra, it looked like an American company, the address to return my bra is, you guessed it, in China. But they will be sorting things out for me, hopefully, they were quick to reply to my query, too. But anyone to who may see this...don't send anything back to Yanwen, contact your seller. Good luck!
I cant even find any details of the actual company I bought my revoltingly cheap quality cardigan from. The return address is Yanwen F2P in Southall. Judging by all comments here it seems this is not the place to return. I cannot find any payment correspondence either. It is terrible cheap goods that we must as a society stop buying! They advertise on Instagram as if they are US companies and it is straight from China. Did you get a refund? Has anyone got a refund?
Thanks
Yes I have, from 2 members of staff. I have given them all my information and copies of my postal receipt, Have heard nothing
i have 4 dresses to send back to you will you even consider my refund or an arrangement for the items to be sent back to the company who sent them if i dont hear from you i will consider going to the omnibus man to see if your co is legitimate to be working and promising returns when obviously this is not happening people are being duped by bad retail
2 brad do not fit
I ordered 2 brad they are no fit at all no shape. Where can I return these and get my money back.
Customer ref T - LV-OS THE
Department reference GV019626410GB
A96
ismith51@btinternet.com
Isobel, have you heard anything back about your return
Hello, I bought some shoes, chose the correct size, eventually they arrived took weeks, thought lost in post. Gone to try them on and the bad design means I cannot even get my foot in, ironically they were supposed to assist osteo arthritis of the big toe. What a joke. How do I return them please, they were not cheap to buy but extremely cheaply made.
Thanks You
Customer Ref T-LV-05 YDH
Department Ref: MN481802972gb
product doesn't reach the real destination country for over 40 days
Hello I bought a watch from china and it was sent to me in Uganda through you(Yanwen) and this is the tracking number *UB712519826YP* but the item is still in china as per the tracking records, i have been tracking it for some time bit shows the same thing the destination country is Uganda, not china, more details are in the screenshot, attached, kindly do something as soon as possible. Thank you.
I have not received my item that was sent from China on March 25, 2020. The destination country is Uganda and the tracking number is S00000127202633. Please kindly advice on how my order can reach without wasting more time.
product is struck at an airport
I ordered a earphone on 27-12-2018. It should have been delivered by now. But the tracking id says that the package is at HKG airport for more than a month. Why is it not moved out of HKG airport for such a long time? The company should immediately have a look and give an update. Companies website is even not so good. Customer care number is national only. How can other country customers can approach you with their concerns?
item not being shipped
I order a mobile phone from home.dx.com or deals xtreme almost a month ago and on the website it said my product should arrive within 7-10 days. I went onto the yanwen website after a little over a week and the item said it had been dispatched out to melbourne on the 7-1-2019. It is not the 21-1-2019 and that description is yet to change. According to yanwen, my parcel has been shipped and is still being shipped for the last 14 days or 10 working days. I would like to know where it is (if I haven't been scammed that is) and how long it will take to arrive as I need it urgently. Also, if I have been scammed or the product just simply doesn't arrive, is there any way I can get a refund? I have tried calling their service number but I have been met with "this number is not in service" every time I called.
problem with not delivered package...
I had written an email to you and I have not yet received an answer.
You say that a package has been delivered to the post office.
U wrote that the post office has the package.
Can you tell me which post office has it ?
Not just Greece post office. The Post Office Name.
Βecause I'm looking for it and nobody has it.
The track id is: UB548339556YP
Thanks.
my email is: [protected]@gmail.com
track no. rg967413459cn; my order not received yet, shipment by yanwen express
I have ordered hylo electric scooter folds in under a second × 1, by shoppoper, order #3075 with price $99.98 usd at 23 december 2018, but until now 17 jan 2019 not received yet.
Whereas according to the tracking.
Rg967413459cn-rg967413459cn
2019-01-09 14:59 jakartatimur 13000 final delivery
(jakarta, indonesia)
But actually I am not receive my order until now (17 jan 2019)
Please help me.
([protected]@gmail.com)
orders never received
Hi, I am priyanka from india. The last 2 months I have been purchasing items through aliexpress and they are sent with yanwen but they never arrive and the tracking numbers state that they either have arrived in the destination country's airport but after repeatedly calling and visiting them they inform me that such items have never arrived! The tracking numbers for yanwen economic air mail carrier are :
Lp00116748794666, lp00117430784231, lp00120371142775, lp00116513529071, lp00120374370657, lp00116512587008. My email address is : priya. [protected]@gmail.com please let me know who is the local carrier here in india who handles the packages and also to which airport they arrive since I have been contacting the national postal services "india post service" which is repeatedly unable to locate the packages or even verify their existense! I hope to hear from you soon since I have been very frustrated and disappointed and if I won't be able to find a solution soon I will have to start avoiding aliexpress sellers who use your services so that I can protect my spent money and time. My email is : priya. [protected]@gmail.com
knifeholder "deadpool"
Hey there, the following is my problem with the delivery status and for me, its impossible to understand that the package is loaded onto the delivery vehicle at 7:31 in the morning and is "successfully delivered" at 07:32 in the morning. Especially they did not wirte the housenumber on the package. So my question is, where did they delivered it, cause i was talking do DHL germany again, and they said, they need a tracking number, the tracking number i have UE690007227YP is useless to them.
And till this email, i got nothing delivered.
I really want to solve this problem, cause i paid money for something i did not received yet
Dear regards
my order also not receive, my tracking number : AB752280217YR, yanwen is fu*k logistic company
Yanwen Reviews 0
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Yanwen emailsinfo@yw56.com.cn100%Confidence score: 100%Supportmarketing@yw56.com.cn98%Confidence score: 98%sales
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Yanwen addressLantian Rd, Huaqiang North, Futian, Shenzhen, Guangdong, China
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Yanwen social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 23, 2024
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