Yanwen’s earns a 1.0-star rating from 549 reviews, showing that the majority of international shipping clients are dissatisfied with logistics services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
nothing wrong. need an exchange. please see in details box
This is a not a complaint
References:
Customer Ref T-LV-OS YDH
Department Reference MV324317140G
I have been trying hard to find the manufacturer details in order to talk with them.
I have had delivered x2 T-shirts, which I was expecting.
The shirts are lovely but unfortunately are both XL and are too big, so I want to change the sizes.
I cannot find the sellers company details or the Courier to find out the sellers details. I ordered x2 XL shirts.
These were delivered today, but I want to change the XL shirts to x1 M and x1 L
Please tell me know who I can contact to get this corrected ?
Many Thanks
Karen Blackmore
lp00130910688879
While checking progress of my item delivery, I sow at the bottom that I should contact your support team. I don't know why, so I am contacting you anyways. On 04 of april I ordered 4 items. Ine was delivered to my address, and I am still waiting for 3 item to be delivered. I don't have a problem that delivery time is so long. So, if there is anny problem you can contact me.
My email: damir. [protected]@ gmail.com
vincant order item order number: 3103741480
First order sent to someone in riverdale california... Seller reshipped another pair of pants we had ordered to us... Was delivered to info below... Not us... We live in venice, florida... Why cant you people read the order that was placed. 2019-05-10 10:34 genoa, oh 43430 delivered, in/at mailbox -> your item was delivered in or at the mailbox at 10:34 am...
Read full review of Yanwenpo#:3103741480 seller vincant
Ue739776899yp-lt615398015cn 2019-05-10 10:34 妥投 yanwen tracking number Item order number: 3103741480 Ordered 3/7/19 according to tracking no. vr055919708yp from dhgate.com Mar 22, 2019 according to tracking Delivered, left with individual -> your item was delivered to an individual at the address at 9:32 am on march 22, 2019 in riverdale, ca 93656...
Read full review of Yanwen and 1 commentproduct not received
Order Id :[protected]
Tracking id - LP00116456996661 ( UA116165563SB)
Accepted by carrier on Dec 3rd 2018
Order Id :[protected]
Tracking id - LP00124411721483 ( UA117337431SB)
Accepted by carrier on Jan 24th 2019
Order Id : [protected]
Tracking id - LP00120542522731 ( UA117201080SB)
Accepted by carrier on Jan 16th 2019
i havent recieved these orders and unable to track the items beyond this, so please help me to locate my orders
Contact number - [protected]
Destination: India, TN, Chennai
lp00132606804823
I have been waiting on my package (lp00132606804823) that was sent through yanwen. The tracking says that it was dispatched from the yanwen sorting center on 04/21/2019. That was the last update that I have recieved. My package has not reached me. I ordered 2 things from the same company. They shipped one chinahina post and that has reached me. The package in question has not reached me and there has not been an update on its whereabouts since 04/21/2019. I would like to know where my package is at and how much longer it will be before it reaches me. Todays date is 05/08/2019 thank you.
glasses to alter to suit any vision
The glasses are very flimsy, you cannot alter them to focus properly, a complete waste of money, no instructions or returns address inside. Customer ref t-lv-os ydh. Have tried them on every setting and still they are no good for either distance or normal vision, the knobs that you use to alter are very flimsy I thought they were goung to snap they dont look the same as they were advertised sandra [protected]@talktalk.net
tracking details not update last 20 days
Number: RV878517505CN
Package status: In transit
Destination: India
2019-04-13 10:00 China, DONGGUAN, Send item abroad (EDI-received)
2019-04-12 20:53 DONGGUAN, Item Bagged
2019-04-12 20:53 China, DONGGUAN, Insert item into bag (Otb)
2019-04-12 15:55 China, DONGGUAN, Receive item at office of exchange (Otb)
2019-04-12 15:39 China, Receive item from customer (Otb)
Origin: China
2019-04-18 02:20 Airline Shipment
2019-04-16 05:37 Shipped by airline
2019-04-16 05:32 Shipped by airline
2019-04-15 20:20 Arrive at "Shanghai International Mail Exchange Station" (via transfer)
2019-04-14 14:59 Departure from "Guangzhou Interchange Bureau", next stop "Shanghai Pudong" (via transfer)
2019-04-13 14:08 Arrive at "Guangzhou Interchange Bureau" (via transfer)
2019-04-13 11:08 Leave "Dongguan International", Next stop "Sui Interchange Bureau"
2019-04-12 20:53 "Dongguan International" has been exported directly seal
2019-04-12 15:53 Arrive at "Dongguan International"
2019-04-12 15:52 Leave the "Postal Dongguan e-commerce Parcel Bureau Mail", the next stop "Dongguan International"
2019-04-12 15:39 "Postal Dongguan e-commerce Parcel Bureau Mail" received, Range investment agent: dg3
=====================================
Powered by www.17track.net
Please solution
With over 300 orders to Aliexpress, I've learned through experience to avoid Yanwen entirely. 60 days China to Bangkok (a 2 hour flight) is their norm with no meaningful tracking. Pay a little more and get it within a month, the aggravation of Yanwen or other cheap shipping is not worth it.
shoes
Hello,
my shoes are still in Brooklyn but nobody is sending to me because y'all didn't put my apt number on the box ! I'm beyond upset right now! I need those shoes for my prom ! I don't want them to be sent back to China. And if it do get sent I want my full refund of 48.48 dollars back ! I have insurance on them shoes too. My address is 486 Marcy Ave 5A Brooklyn New York New York 11206 ! Can y'all please send me the same exact pair of shoes I've order overnight! My order number is [protected] in a size 10
parcel possibly sent to wrong country
Hello,
i ordered a watch on ebay and it was supposed to be sent to near berlin, germany. I just checked on the shippment tracking and it suddenly says that my parcel went through switzerland and it is on its way to italy. Also the destination country says italy.
The shipping number is WR000278512YP
Could you kindly check if the parcel is actually on its way to italy or if maybe the shipping number has been used twice and those Informations are wrong and its actually on its way to germany.
Thanks in advance,
-Raphael Reinke ([protected]@gmail.com)
quality of goods
I have just received three of my items ordered on the 4 April 2019 I am disgusted at the quality of the garments and will be returning them when I can get to the post office tomorrow. i have waited over three weeks and was looking forward to wearing the garments on Holiday with in the next few weeks but i would not be seen dead in any of them I will inform Paypal of what has happened and will hopefully be refunded the money I unwisely spent with you.
fleece lined leggings
I received the above item on Monday 11th March. Unfortunately they did not fit. I posted them the next day to the address given on the label, which was: YanwenF2P, 3Skyport Drive, Harmondsworth, UB7 0LB.
My Post Office receipt reference number is : 0214-BA29-02C3-559F, and the return postage was £3.45. Date of return 12/3/19
Yanwen customer reference number is. T-LV-05. YDH
Department reference - from the enclosed invoice, was : VC [protected] GB
My online order was paid by PayPal. I have not yet received a refund, after several weeks. I hope this can be rectified immediately.
Maureen Gibson.
product hasn't come to me!
I'm in Japan, and ordered an item from a Chinese seller on eBay 2 months ago. I was provided tracking number, and can track the item until it came to my country, however, after that, Yanwen doesn't provide the new tracking number for inside Japan (the site says Yanwen passed my item to Japan post). So I cannot track the item even if it came to Japan 1 month ago! As a matter of course, it can't be tracked on Japan post web page with that tracking number!
I added the tracking screen.
Thanks!
my product not deliver
Hello yanwen express,
My name is Bhavik Malaviya and I ordered SanDisk USB 3.0 Flash Drive from your vova app.
My order Delivery date 9th April but not deliver my order.
My product is where and how much day to reach me. I need your help. Please check this issue as soon as possible. My order status not update after 13/03/2019.
My order Number : 0418919e6e03dcdc
My order Date: 23/02/2019
My tracking no : UB933629955YP
genius nicer dicer plus
Received this item today via post office. Sadly the outer box, and one end of the slicer is smashed to bits. I was looking forward to using this item and i'm very disappointed. I'm returning the whole thing to you via the rtn address on label. I would take another one if you will assure me it won't be broken. I will get proof of return from my post office. Hope l don't have to wait very long mrs a fenion
T-LV-OS YHD Customer Ref
MN483360827GB Department Ref
I received the shoes today and they are not wide enough, please can I return for a full refund.
Regards
Lesley Wild
the item was damaged when they arrived
I bought an item in th ebay and the seller sent and I received it about 11:00 am April 19th in Korean time and the item was damaged when I opened it and it has never happened to any of my similar product The item was staue figure and dozen parts were broken and some parts are even missing This is totalyl unacceptable and the workshop says it takes at least 150 usdollars to fix it
The package number is shown in the photo I want kind and responsible respond or Im afraid I am willing to put further actoins!
site says it delivered, but I didn't receive the product.
I made a shopp in Aliexpress waiting for delivery in my country Brazil, the site saiys it delivered but I never received my product, when I ask in Aliexpress site they says that I have to take a document proving that the object is missing, how can I now wgo sign for the delivery vecause everybody that I now necer receved any product in my name!
I need to now who sign the delivery to prove that my product was missing or stoled.
The code off my product is Lp00127499158858
Waiting for answer
[protected]@gmail.com
Thanks.
Vivian
item delivered to wrong address, in california, not florida
Item order number: [protected] Ordered 3/7/19 according to tracking no. vr055919708yp from dhgate.com Mar 22, 2019 according to tracking Delivered, left with individual -> your item was delivered to an individual at the address at 9:32 am on march 22, 2019 in riverdale, ca 93656. yanwen This is not our address or state or city... we live in venice...
Read full review of Yanwenparcel
The parcel was sent from hong kong to india by hangers.in
The parcel contains a mobile case which reached india sorting facility on 13 march 2019 but did not reach me till now
The status of the parcel is showing in transit
I need to know when the parcel will arrive me
Please help out with the problem i am facing
The track id is : LP00126950374695
lensball
On the tracking page, it says that the Lensball I had ordered cannot be shipped because the "customer consignee refused to accept delivery", but nobody came with the package. This incident took place on 8th April, 2019, at 11:30am.
The package is a cardboard box with a crystal clear glass ball of 80mm inside it, weighing approximately 4-5kgs. It has been delivered from the Lensball company.
Please reship the package as soon as possible.
TRACKING ID - UE729409246YP
Yanwen Reviews 0
If you represent Yanwen, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Yanwen
Here is a guide on how to file a complaint against Yanwen on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Yanwen in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Yanwen, including key areas of concern, relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint against Yanwen on ComplaintsBoard.com.
Overview of Yanwen complaint handling
-
Yanwen Contacts
-
Yanwen phone numbers+86 106 462 1881+86 106 462 1881Click up if you have successfully reached Yanwen by calling +86 106 462 1881 phone number 76 76 users reported that they have successfully reached Yanwen by calling +86 106 462 1881 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 106 462 1881 phone number 75 75 users reported that they have UNsuccessfully reached Yanwen by calling +86 106 462 1881 phone number1%Confidence scoreBeijing, Sales+86 106 466 9779+86 106 466 9779Click up if you have successfully reached Yanwen by calling +86 106 466 9779 phone number 16 16 users reported that they have successfully reached Yanwen by calling +86 106 466 9779 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 106 466 9779 phone number 25 25 users reported that they have UNsuccessfully reached Yanwen by calling +86 106 466 9779 phone numberBeijing, Sales+86 106 465 6790+86 106 465 6790Click up if you have successfully reached Yanwen by calling +86 106 465 6790 phone number 11 11 users reported that they have successfully reached Yanwen by calling +86 106 465 6790 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 106 465 6790 phone number 22 22 users reported that they have UNsuccessfully reached Yanwen by calling +86 106 465 6790 phone numberBeijing, Tracking+86 213 603 1631+86 213 603 1631Click up if you have successfully reached Yanwen by calling +86 213 603 1631 phone number 2 2 users reported that they have successfully reached Yanwen by calling +86 213 603 1631 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 213 603 1631 phone number 15 15 users reported that they have UNsuccessfully reached Yanwen by calling +86 213 603 1631 phone numberShanghai, Sales+86 213 603 1637+86 213 603 1637Click up if you have successfully reached Yanwen by calling +86 213 603 1637 phone number 4 4 users reported that they have successfully reached Yanwen by calling +86 213 603 1637 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 213 603 1637 phone number 14 14 users reported that they have UNsuccessfully reached Yanwen by calling +86 213 603 1637 phone numberShanghai, Sales+86 213 635 9765+86 213 635 9765Click up if you have successfully reached Yanwen by calling +86 213 635 9765 phone number 11 11 users reported that they have successfully reached Yanwen by calling +86 213 635 9765 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 213 635 9765 phone number 21 21 users reported that they have UNsuccessfully reached Yanwen by calling +86 213 635 9765 phone numberShanghai, Tracking+86 755 8357 6869+86 755 8357 6869Click up if you have successfully reached Yanwen by calling +86 755 8357 6869 phone number 4 4 users reported that they have successfully reached Yanwen by calling +86 755 8357 6869 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 755 8357 6869 phone number 17 17 users reported that they have UNsuccessfully reached Yanwen by calling +86 755 8357 6869 phone numberShenzhen, Sales+86 755 8357 6658+86 755 8357 6658Click up if you have successfully reached Yanwen by calling +86 755 8357 6658 phone number 1 1 users reported that they have successfully reached Yanwen by calling +86 755 8357 6658 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 755 8357 6658 phone number 15 15 users reported that they have UNsuccessfully reached Yanwen by calling +86 755 8357 6658 phone numberShenzhen, Sales+86 755 6158 6158+86 755 6158 6158Click up if you have successfully reached Yanwen by calling +86 755 6158 6158 phone number 0 0 users reported that they have successfully reached Yanwen by calling +86 755 6158 6158 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 755 6158 6158 phone number 10 10 users reported that they have UNsuccessfully reached Yanwen by calling +86 755 6158 6158 phone numberShenzhen, Tracking+86 579 8523 8581+86 579 8523 8581Click up if you have successfully reached Yanwen by calling +86 579 8523 8581 phone number 3 3 users reported that they have successfully reached Yanwen by calling +86 579 8523 8581 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 579 8523 8581 phone number 12 12 users reported that they have UNsuccessfully reached Yanwen by calling +86 579 8523 8581 phone numberYiwu, Sales & Tracking+86 203 650 5001+86 203 650 5001Click up if you have successfully reached Yanwen by calling +86 203 650 5001 phone number 3 3 users reported that they have successfully reached Yanwen by calling +86 203 650 5001 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 203 650 5001 phone number 16 16 users reported that they have UNsuccessfully reached Yanwen by calling +86 203 650 5001 phone numberGuangzhou, Sales+86 203 650 5002+86 203 650 5002Click up if you have successfully reached Yanwen by calling +86 203 650 5002 phone number 3 3 users reported that they have successfully reached Yanwen by calling +86 203 650 5002 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 203 650 5002 phone number 14 14 users reported that they have UNsuccessfully reached Yanwen by calling +86 203 650 5002 phone numberGuangzhou, Sales+86 208 633 1015+86 208 633 1015Click up if you have successfully reached Yanwen by calling +86 208 633 1015 phone number 5 5 users reported that they have successfully reached Yanwen by calling +86 208 633 1015 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 208 633 1015 phone number 25 25 users reported that they have UNsuccessfully reached Yanwen by calling +86 208 633 1015 phone numberGuangzhou, Tracking+86 400 108 5656+86 400 108 5656Click up if you have successfully reached Yanwen by calling +86 400 108 5656 phone number 0 0 users reported that they have successfully reached Yanwen by calling +86 400 108 5656 phone number Click down if you have unsuccessfully reached Yanwen by calling +86 400 108 5656 phone number 0 0 users reported that they have UNsuccessfully reached Yanwen by calling +86 400 108 5656 phone number
-
Yanwen emailsinfo@yw56.com.cn100%Confidence score: 100%Supportmarketing@yw56.com.cn98%Confidence score: 98%sales
-
Yanwen addressLantian Rd, Huaqiang North, Futian, Shenzhen, Guangdong, China
-
Yanwen social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 23, 2024
Most discussed Yanwen complaints
faulty productRecent comments about Yanwen company
Incorrect order
Overnite Express
4 reviews
OnTrac
228 reviews
Billion Stars Express
353 reviews
LaserShip
222 reviews
GDex / GD Express
545 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.