Yanwen’s earns a 1.0-star rating from 549 reviews, showing that the majority of international shipping clients are dissatisfied with logistics services.
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tattoo from aliexpress
Hello. I ordered a tattoo from aliexpress on 20 of April 2019 and it hasn't moved a bit since I ordered it. In the tracking information it says "Order information received by carrier" since day 21 of April. I want an explanation for this and when will I get myour package? The tracking number is LP00128805507743
Thank you for your time
Diana Barros
one bracelet and one necklace.
My order was placed through aliexpress. I have received EVERY item from order #[protected] EXCEPT the necklace which has had had no activity on tracking information since May 18, 2019 at 8:15 am. Where is my paid for necklace? I also have the same problem with order #[protected] with no activity since May 18, 2019. It is a paid for bracelet. Where are my paid for orders at? I want them or I want a refund. Problems only with your airline. EVERY other item has already been delivered to my house thanks to Sun You Economic Air Mail. Please respond or refund ASAP. Thank you.
My email--- [protected]@gmail.com.
package shipment
I am trying to locate my package that was shipped from dhgate I am not getting updated info on tracking number uc139564310yp it still shows info on may 12th 2019 I need the current update on where my packsge is and when will this package reach me at po box 2562 austin texas 78768 for rozell simmons I am still waiting for this package which shows to be delivered on 6-10-2019 this package is still not here can you please tell me where my package is by now and when will the package be at my po box thank you rozell simmons reach me @ [protected]@gmail.com
I do not want a dispute the tracking show that the package is in customs in the US do u have any I dea how long it will take to get from there to my PO Box in Austin Texas? THATS MY QUESTION. THANKS Rozell
I do not want a refund I want the seller to email where ever my package is and tell them to update the shipping info and send the package to my PO box in Austin Texas that is all I want. Thanks Rozell Simmons
I AM NOT LOOKING FOR A REFUND JUST MY PACKAGE I WANT MY WALLET I NEED IT IF I DIDNT I WOULD NOT HAVE ORDERED IT IS THERE ANY WAY THE SELLER CAN CONTACT THE AIRLINE ABOUT MY PACKAGE I REALLY WANT MY PACKAGE AND NOTHING ELSE> THANKS Rozell
Hi Rozell,
We do not have an access with customs. You can communicate with USPS so they can check this for you but we highly recommend that you proceed with the dispute if you still are not able to receive the package since it is already beyond the delivery time frame set by the seller.
Hi Rozell,
If you do not want a refund, you can still open a dispute to request for a reshipment instead. The order is already beyond the delivery time frame set by the seller so it is best for you to proceed with the dispute.
Hi Rozell,
We tracked your order and it is still in transit to the US however, the tracking information is not updated since May. You can proceed in opening a dispute for your order to request for a refund.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click “Awaiting Confirm".
3) Find the Order number and click the link "Open a Dispute" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
order no 155436 gray 155435 wine red
I purchased two pairs of shoes from Yanwen and when they came they were two different sizes and too small. I Have emailed info@mintango.com several times and only got one reply back. They said because they sent the right sizes they do not refund or exchange. I told them that one pair was 225 and the other 230 so they must be different sizes. They refuse to sort out my complaint and dont reply to emails. Could you please help me get a refund. I certainly will never use their firm again. I cannot find telephone number to ring and complain
Mary Dixon
seaknight sk003 waterproof fishing bag large capacity
Order no-[protected] dated 28/05/2019. Track id no-ue755238394yp. My shipping address is m s sabarwal, dbn officers mess, tibri military station, tibri, punjab-143530. However present status my track id shown is out of delivery. Please send any mobile/contact number in india (courier agent) so that I am able to collect my parcel. My contact number is [protected]
me estoy quejando porque no me han llegado 3 productos transportados por ustedes
Ustedes han sido bastante negligentes ya que no he recibido mis productos, siendo que según el seguimiento ya llegaron a mi domicilio, quiero una solución y rapido, porque como dije son 3 productos de Ali Express en los cuales ustedes son la compañía asociada a estos productos, no puedo quedarme sin recibirlos, ya me ha pasado con otros los cuales no me fueron entregados, quiero que se dispongan a comunicarse conmigo mi correo es [protected]@gmail.com
rocco watches/ piero watches [protected]@roccowatches.com
UC186320347YP This tracking number indicates that it has been at the destination country post office since May 25, 1919 however the USPS has no record of it other than the Label Created, not yet in system. This is very very poor service. Where is my order from Rocco Watches? It has been in your hands for weeks and has not moved. Please search for my order using the tracking number. Randy Hayes. Polo, Il. 61064 USA
Destination Country United States
2019-05-25 12:00 CN Arrive at destination country post office
Origin Country
2019-05-24 12:00 CN Arrive at destination airport
2019-05-22 12:00 CN Departure from airport
2019-05-21 12:00 CN In Transit
2019-05-20 20:57 Despatched from sorting center.
2019-05-20 17:53 Process completed in sorting center.
2019-05-20 13:47 Acceptance.
Pro
Shipping method
Insured Standard Shipping
toe support sandals
Customer ref.
T - LV-OS YDM
I received shoes that I had ordered in size 8 UK they have finally arrived and are American sizing therefore too big and too late as I returned from holiday today!
I would like a refund please. The delayin delivery was disgraceful in my opinion. Why take so long when the money had already been taken from my account?
Regards
E J Horton
socks-cd-082-03-3, customer ref t-lv-os ydh, dept ref uc098762225yp
Please provide a copy of the order form (I have never ordered this) to [protected]@gmail.com. There was no delivery note, no paperwork with the item.
My card was charged on 16/04/19 for USD 55.80.
The payment was made via PayPal. 3 pairs of rubbish, toeless socks arrived.
I'd like proof of purchase, happy to return this useless product.
I've tried to send emails to the email address provided but they all have bounced back
incorrect delivery
I need correct tracking number for Ue749714973yp
I need correct fastway tracking number!
You delivered my package to the wrong address! And you give wrong tracking number!
It says "delivered -Melbourne" my address says Bunbury - other side of the country!
I need to know who delivered my parcel!
I rang Fastway and they said it's incorrect tracking number, so I need to know who stole my parcel and why it went to the wrong city
no carrier information provided in india
I want to know which carreir will deliver my parcel.my tracking number is LP00130873472218 showing departed to destination country. But no information provided about logistics partt who deliver my parcel. And treid in india post, fedex, etc with this reference number UA119729107SB, but it doesn't exist.please provide me carrier information and valid reference number or tracking number for this purpose
I was sent a package of inferior products that I didn't purchase with no invoice or return form
There was no purchase history from Amazon or Ebay showing that i had bought these items and the bank couldn't help me.
Paypal launched a case but said it had been authorised and closed the case.
I did not authorise this purchase they are items I would never buy.
I have 100% buyer rating and very rarely refund.
I am very concerned about this company and feel it should be blocked or shut down.
Many thanks
kimberley Patterson
no mail tracking available
I ordered 2 packages from Aliexpress : China > India, I am unable to track the consignments. The tracking IDS are : 1.) UC093363416YP and 2.) LP00131734420612
It has been i transit for more than 2 months now and There is no sign of delivery. Product protection is running out. Please provide alternate tracking details for India Post or whichever courier is in charge
India post is unable to track this consignment as well. Kindly help
encomenda
Boa tarde,
Fiz varias encomendas vindas da china atraves da vossa transportadora e nenhuma chegou ao pais de origem portugal.
Yanwen economic air mail lp00126571538496
Yanwen economic air mail lp00129758759772
Yanwen economic air mail lp00127858089507
Yanwen economic air mail lp00131656291166
Yanwen economic air mail lp00133339684720
Yanwen economic air mail s00000000469574
Yanwen economic air mail s00000000218287
Yanwen economic air mail s00000000379083
Agradeço que me confirmem onde estao as minhas encomendas.
Obrigada
nibosi watch
Hi my name is komal from india in nagpur district, i ordered nibosi watch on 2nd may 2019 but at that time my order is not delivered.
What is the reason, my order not delivered so please as soon as my nibosi watch delivered. Following address
My order details is :- #[protected]
My address details is :- komal udebhan chakrapani
Ward no. 13, wadoda road, kuhi, tah.kuhi, dist.nagpur
Pin no.441202, maharashtra (india)
delivery
Hello my name is maria elena paz
My address is flat 19 markland house
28 darfield way london W10 6ua
I contact you because i buy to many clothing and send with yanwen and track and said before send from diferent place and now i track againg and said is in sale and i dont know what happen because is my clothing
Can you help me please
The track number is UE738414814YP
My phone number is [protected]
I ordered a wireless mouse and I received a bicycle saddle cover
Hello, a mistake was made from your side. My packet has been confused with someone else's and i received a wrong item.My proof are the photos in which it is clear that while in the aliexpress details of order the valid tracking number is LP00132884710611, the product that I received has as tracking number LP00132337024446.
I would like a new order to be made from your side so i can receive the mouse or if it is not possible then a refund.
Contact me via email at [protected]@hotmail.gr
Thank you!
watch
I purchased in good faith a watch from Golden Timepieces. It looked good on screen. Suppposed to be coming from USA/Canada. No mention that it was arriving from China via the UK. The item is very poor quality and extremely cheap in appearance. I request a refund and advice on how to return this watch. The transaction was posted on May 2nd
Colin Wright
Kent
UK
I did not receive my items
Hi,
My name is Dokleat Kollari, and I am a citizen of Kosovo. From 25 of march, I've bought some products on eBay, but until now I did not recieve any of my purchase that I bought. So throught this letter, I would like to ask you, if you can give me more information when my item will be delivered in Albania?
Here are mine tracking numbers:
1. UC016348779YP
2. UC016348558YP
3. UC042550318YP
rings not delivered
Tracking ID= LP00128759398730
I ordered rings from this trash instagram store on 17th March and haven't received my package. It's been two bloody months. What are you idiots doing? Carrying it on foot?
It is so disheartening that I have been doing a follow up since 2 months and the sender and your mail system cannot resolve anything. This is why people cannot trust online shopping from Instagram and air carriers like you. You guys should be ashamed of yourselves.
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Yanwen emailsinfo@yw56.com.cn100%Confidence score: 100%Supportmarketing@yw56.com.cn98%Confidence score: 98%sales
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Yanwen addressLantian Rd, Huaqiang North, Futian, Shenzhen, Guangdong, China
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Yanwen social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 17, 2024 - View all Yanwen contacts
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