GE Money Bank
Reviews and Complaints

HAVE A CREDIT CARE THROUGH CARE CREDIT/ GEMB HAD A TOOTH FIX IN 2008 AND HAVE BEEN MAKING MY MONTHLY PAYMENTS, NOW SUDDENLY 2010 THEY HIT ME WITH PROMOTIONAL FEE'S AND ARE REPORTING TO CREDIT BEAURE THAT I HAVEN'T PAID ON TIME, WHAT THE HELL I'VE PAID WHAT WAS ON MY BILL EVERY MONTH AND STILL MY BALANCE STAYS WHERE IT IS AND NEVER COMES DOWN. SHOULD I CONTINUE TO PAY AND LET THEM SINK ME FINANCAILLY? RUINING MY CREDIT? HOW DO I GET OUT OF THERE GRASP? LAW SUIT? CLASS ACTION SUIT? CAN ANYONE HELP?

I just spoke top "customer service" on GE money bank because m August payment of 3times the required amount did not post on my billing statement and they charged me a $25fee for not making an August payment – the amount due was $43, I paid $150. The first person I spoke to said it was because my July payment was late – they received it and posted it 4 days later; after my due date. This is of course my fault. She transferred me to s supervisor – all her own idea – who may be the snottiest, rudest, most obstructive woman I have EVER spoken to – and I used to do telemarketing. The fist thing she said – I am not kidding – was “Why exactly did you think you needed a supervisor?” It got worse from there. The jist of it – if I get this right – is I was charged a late fee for paying early; they will NOT credit overages as payment until the end of the billing cycle so it oes not appear on my statement; you cannot have an updated statement (the automated phone message says you can); and I cannot change due date so I can actually pay the bill in a timely way for me instead of having to artificially delay my payment until their due date to avoid a late fee (?) I have to receive the bill - hold the bills for at least a week - then pay it or it will credit to the previous billing cycle and I will get another late fee. Even thi-ough I am paying two and three times the amount due, the compnay will charge me a latepayment fee every month my payment is not posted - on their end - on the 7th or 8th. I could not find out what happens if those dates are on the weekend. This appears to be a deliberate attempt to collect fees and feels fraudulent.

I have had a Sam's Club credit account for years, and never had a problem. I had online bank set up to make payments on time, and it was a successful relationship. Sam's Club at some point turned over their credit to GE money Bank. The first sign that something was going wrong was late last year (2009) and early this year (2010), when I received a series of late charges. GE Money Bank is impossible to contact, but I finally was able to figure out that they had changed the due date at least twice in a period of a few months. I fixed the problem by setting up two payments per month, and everything was going along okay until June, when I received a series of collections call messages. When I finally connected with the collector, I told him repeatedly that I had made my payments. After he finally realized that accusing me of being a deadbeat and pressuring me to give him my bank info so that they could raid my bank account wasn't getting him anywhere, he looked at my account and discovered that they were posting my payments to an inactive account number. Apparently when you report a card missing they give you a new account number that is not printed on the statement or communicated to the customer in anyway. After about 45 minutes on the phone, and speaking to a supervisor, they finally agreed to post the payments correctly and credit back the late charge and interest. This activity was reflected on my July bill. They posted only one of my June payments, but I thought that would show up on my August bill, so I let it go.

When I received my August bill I had no payments posted (there should have been 5 payments because I made 1 in June, and 4 in July), and there was a late fee, interest and they cheerfully informed me that I had "triggered a Penalty APR" so they were increasing my interest rate.

I called their automated customer service (ha!) line, where you cannot reach a human being if you have a problem, and was stunned to find that the last payment they showed was 5/27, so they were not even giving me credit for the June 9 payment that was on the last statement!

So right now I have a total of 7 payments totaling $850.00 that my bank shows as cleared that GE Money Bank is apparently using for a trip to the Bahamas or something.

BTW, one of the menu options on the automated line is "missing payments, " so you know this has to be a big issue with this company. Seriously, they have such a big problem with missing payments that they have to have specific instructions with a special PO Box to handle their customers' complaints in this area on their automated line? Most companies just have a "billing inquires" option.

GE MONEY IS THE WORST COMPANY TO DEAL WITH. Don't make the mistake of financing anything through these jerks. I was 2 days late on a payment and was harrassed and barraged with phone calls EVERY HOUR. It would be a different person. At one point I stopped answering my calls. I did talk to someone and told them I would have my payment by the following day and to please stop the harrasing phone calls. NOPE-the calls kept coming. Then when I picked up out of frustration, the one ### said "is there any reason why you're not paying us"? Yeah, Einstein, it's because I don't have the money-I had just started a new job and the company messed up my direct deposit. To which he responded" Do you still have the motorcycle you bought wiht Ge Money? how are you liking it?" I told him that he is welcome to come and look at it and maybe even touch it. Beyond that, I would rip his ###ing head off and feed his remains to my pitbulls. Of course this one time I was late, the finance charges went up and as did my monthly payment. I'm convinced Satan created this company because they are ###ing evil.

Ge Money demonstates unethical and ruthless business practice

The evidence speaks for itself

Check out this site for detailed info on GE Money's track record

ASIC acts on GE Money’s insurance and debt collection practices
http://www.australian-real-estate.net.au/investing/2008/05/30/asic-acts-on-ge-moneys-insurance-and-debt-collection-practices/

GE Money’s consumer complaints mount
http://www.australian-real-estate.net.au/investing/2008/07/01/consumer-complaints-about-ge-money-mount/

ASIC helps Australian consumers understand new credit laws
http://www.australian-real-estate.net.au/investing/2010/07/26/asic-helps-australian-consumers-understand-new-credit-laws/

The more consumers that can access reliable information in a timely manner to better

Consumers should be able to research finance companies first before making a decision to apply for a finance product.

If consumers can see that GE Money products have distinct disadvantages, that the customer service is poor, the interest rates higher, and the debt collection process is very aggressive and damaging for the consumer it is more likely that consumers will not take up GE Money products.

Loss of business for GE Money and lower profits will really make an impact against GE Money

Hit GE Money financially and make a difference

Spread the word about GE Money complaints

GE Money’s consumer complaints mount
http://www.australian-real-estate.net.au/investing/2008/07/01/consumer-complaints-about-ge-money-mount/

We bought a Bed, Mattress, Pads, etc. from Sleepy's in Nanuet, NY...there was a 18 month no interest Promo, when you opened a Sleepy's Credit Account... there is a small block space on the statement, which tells you the Promo is ended, but it hardly is noticeable and does not get your attention..I missed the cut-off and the next month all the interest was added to my balance...I paid the entire balance immediately, thinking they might waive the charges (why would I not pay the $353.81 balance to avoid the $378.20 interest charge...) There was no attempt to make the Expiration stand out, and I'm sure they hope you miss it when looking at your statement, so they can charge you the interest...GE wouldn't waive the charges, Sleepy's couldn't intervene on behalf of the Consumer...so I'll pay the charge off and shred my Sleepy's Charge Card...Beware the small print, and read your statement entirely when dealing with GE Money Bank...Don't expect any extra help like large PRINT, or red lettering to get your attention...They're hoping you miss the Cut-off date, even if it's only by a matter of days..

Through a program through Cartier - I purchased an engagement ring for my fiance. I put 25% down (was willing to write a check for the full amount). The Salesperson told me of a RED program that allowed for no interest or payments for one year for the balance. I assumed the credit card company GE Money Bank did this program to source high net individuals and agreed. I received a couple statements, which based on what I signed up for, I assumed were account statements saying I owed zero balance and expected to pay the entire "loan" off within 12 months. About a month and a half ago, I received another type of envelope from the GE Money Store and again ignored it. Today, I find yet another note from the GE Money Store and it says my account is DELIQUENT? What? Turns out, the GE Money Bank store had me sign up (through Cartier) for a completely different program. This program is 0 interest BUT requires a 3.5 % payment of the balance monthly. So, I pay the amount due IN FULL. Call the GE Money Center to complain about the "switch" by THEIR representatives or affliates and ask for reimbursement of the penalty fees. Done. I am happy...the last thing I ask is "was their a bad credit report filed" because this is not my fault...this is a completely different product than what I was "sold" by Cartier...(Cartier agrees by the way and have CANCELLED the Red program with GE Money Bank). The answer, predictably is Yes..they filed a negative report...and sent me to a Manager who heard the above from start to finish. To make a long story short...he agreed I sold on a program incorrectly, agreed that I paid any and all due once I knew of the problem, agreed that I had a right to be frustrated but REFUSED to take back the Bad Credit notice. This is as blatant consumer abuse I have ever seen in my life. Its predatory and simply wrong. He told me to talk to Cartier (who again fired GE Money Bank) about it...but agreed it was GE Money Bank that filed the bad credit report and only they could remove it.
Cartier is working with their New York office and will work with me to get GE Money Bank to do the right thing..but how a "customer" can be blamed for simply bad behavior and misrepresentation of a product (bait and switch) - who paid in full the day he found out (I could have insisted I didn't owe them anything until the end of the 12 month period)...is just sad and pathetic. I will be writing my Congressmen/women, US Senators, and the FDIC with regards to the above...I am so upset about being taken advantage of...do the right thing...and end up getting blamed for a situation created completely by supposedly two credible institutions.
GE and GE MONEY BANK should be ashamed of themselves...I am selling all of my stock tomorrow and tell this story everywhere I go.

I enrolled online through Peachdirect.com for their Credit Card which turned out to be GE Money, well I have been in great standing since I open this account. Then Peachdirect.com after one year went to a different Credit Card company, but I still have a balance on this account so I close it. GE Money bank keep increasing my interest rate and when I call their customer service in some foreign country keep refusing to lower my interest rate. My other Credit Card company have all been helpful but not GE Money Bank. I thought GE Money Bank was an American company but not in the business of helping American Credit Card holders. They are killing me...

SO I had a GE care credit card for a while now. not only did they tell me it was a year at no interest, but they FORGOT to tell me it would all be deferred! so in one month from may 8 to June 9, they charged my 3, 600.00 in interest. I asked them, no I begged them to work with me and "forgive" some of that interest and those egotistical a--holes said sorry we can't do anything for you. DO NOT DEAL WITH THESE PEOPLE...DON'T DO IT. 27%interest, get the heck out of here. IF you have this card, pay it off ASAP because they will hit you HARD for the interest. I will NEVER EVER buy from GE again. we need all new appliances, LG here we come, I will never have anything good to say about GE, GE Care credit, GE appliance...they can all go to ...YA, I AM PISSED OFF CUSTOMER!

I have a walmart credit card with a $300 limit. We have had some financial problems and it has gotten with late fees and finance charges up to $511.54. I just closed a retirement fund and decided to call GE. Money Bank today to talk about doing a payoff. I was offering to pay $400.00 today to get this paid off. I was told by Mr.Daniel Mcneel the supervisor that he would take no less than the $511.54. That we were in their payment plan for $20.00 a month. I stated that at $20.00 a month that it would take 2.5yrs. to pay off. When I WOULD BE GLAD TO PAY $400 TODAY. HE {Mr.Daniel Mcneel} refused and hung up on me.I hope GE MONEY BANK, WALMART AND ALL Big companies see what type of practices their supervisors are doing. I thought we were suppose to get our debits paid off.Not stay in debit. I believe I will contact the Attorney General and The White House.Its no wonder our banks are in trouble with people like this running things.

I am so glad I am not the only one to hear that is getting screwed by this company. One day, I was lazy enough to not drive to my nearest Lowe's store to pay off the bill. Instead I went online to pay the bill and the complete run around in order to pay bill off. I got so discouraged that I decided to drive and pay it off. Since that day, I have never (again) received a payment through the mail. I have always received a bill in the mail (up until around March of 2008). I constantly get calls from the company asking to call the 800 number because it is very important. When I call the number, I get an answering machine and that's it. I have tried (on numerous times) to get these people to continue sending me a bill, but this request has gone unanswered. I called and spoke to "Paul" about the situation and he insisted that I make a payment over the phone, to which I said that I didn't want to. He told me about how much I had to pay because I don't know how much I owe them and he hung up on me. WTF! I don't know who to contact, but am ready to join a potential class action lawsuit. First time I have ever had to put up with a problematic company and hopefully the last.

I SENT A 25.00 PAYMENT IN 14 DAYS AGO, IT WAS PROCESSED AS A 75.00 CHARGE AND COMMITTED FRAUD TO MY CHECKING ACCT CAUSING, 5 OVERDRAFTS, 2 RETURNED CHECKS.
AFTER ALL THE RUN AROUND ALSO TELECHECK HAS A 7-10 DAY HOLD, DENIAL, MY BANK IS GOING AFTER GE MONEY.
MY OVERDRAFT FEES MOUNTER TO 180.00 I THOUGHT EVERYTHING WAS RESOLVED AFTER I SPOKE TO THE CALL CENTER SUPERVISOR, MALLORY..WHAT A LIE...SHE ASSURED ME ALL THE FEES WOULD BE REFUNDED..

THE IMAGE ON THEIR MACHINE, NOT TO MY BANK, SHOW'S 25.00..IT WAS THEIR ERROR AND I HAVE TO EAT THE CHARGES!

I'VE SUBMITTED TO LETTER OF COMPLAINT TO THE LOCAL BBB, ...THIS IS A FIASCO..THIS WAS AN ACCT WITH HH GREGG..
NO MORE, , YESTERDAY I CLOSED MY ACCT..

PENNEYS, WORLD MARKET, THE GAP, BANANA REPUBLIC AND I THINK HOME DEPOT ALSO USES GE MONEY BANK, QVC--NO MORE..I WROTE TO THE COO MIKE ALBIN..GOOGLE HIS NAME AND SHE WHAT YOU SEE, , ..THERE MUST BE SOME WAY THEY CAN BE PUT OUT OF BUSINESS..NO MORE DIFFERENT CC CARDS..IF THE BUSINESS'S HAVE GE MONEY, NO THANKS!

I'LL LET YOU KNOW WHAT THE OUTCOME IS WITH MY BANK.
GE MONEY BANK ARE LIARS, THEY WILL TELL YOU THINGS TO PASSIFY YOU-NO WAY..
SAVE YOURSELF GRIEF, , DONT DO BUSINESS WITH THEM.., MY ACCT WITH HH GREGG IS CLOSED..I DONT NEED THEM..BEST BUY HAS HSBC..
I REFUSE TO BUY ANY GE LITE BULBS..

KARMA WILL VISIT THEM ONE DAY.

Back in 2006 I has laser eye surgery and financed it through GE Money Bank with a payment of $65 per month. I lost my job approximately 6 months after my surgery and called to make payment arrangements with them, They cut my payment in half, but what they did not tell me was that they charged me late fees on the half I was not paying.
Well, here it is May of 2010 and I owe more than $500 more than the original amount of $2000. They have charged me excessive late fees, over credit limit fees and 22.98% interest.
I called to settle this bill and we agreed to a settlement of $589. I split in 3 payments. The day before my last payment was due I called them to see if I could in any way change the payment date to the 13th instead of the settlement due to a work check being late. No problem is what they told me. I did not want this to affect my last payment.
I just got off the phone with them and they said because I was late the deal was off and I still owe them $2000.
All of the customer service is in India and frankly these people have major attitude and when I asked to speak with his supervisor who he had put me on hold with, he hung up on me.
I am sick of this company and taking them to court. This is beyond ridiculous.
No matter what ANYONE says about this company... DO NOT DEAL with them as they lie like a sleeping dog. The scamming liars... I am over them!

I took out a credit card loan for a 4wheeler back in 2005 through "Funancing" also known as GE Money Bank. Here it is April of 2010 and I still owe $6000 which is only a few hundred from what i started at. Over the past 5 years I have had nothing but problems with them losing payments, saying that the payment was not put on my debit card, and they changed the due date without letting me know. Anyway, my stories with this company could write a novel but I'm here to complain about how hard it was to pay this card balance off. They were killing me with interest fees 21.99% on the balance the another 21.99% on what they call late fees. What they would do is if they say your payment is late for some reason it would show on your statement a$39.99 late charge. you can't fight with them even if you have proof that your payment was on time. Anyway they next payment i would add the late charge to my amount due to cover it. Well it was not until much later when i got married that my husband saw this. When i made a late charge payment they did not apply it to the late charge, they would just consider it as part of the regular payment. In the meantime they start a kind of "second balance" totally different from my purchase balance and that put this overdue amount of $40 in this "second balance" and charge you the same interest as the original purchase. Over the years this amount grew greatly because i was not aware of it. It was like i had two different loans with this company getting charged 21.99% on both each month and you have to specify in you payment that you want a certain amount or the whole payment to go to this "second balance" or a payment is NEVER made to it. It just GROWS & GROWS.
Ok back to trying to pay off my loan. My husband and i knew it would be years before getting this paid of by making the minimum payment plus $100 each month, which is what we did. I spoke with GE Money back in August 2009 they said we could use Visa, Mastercard or Visa Debit to payoff the balance. So my husband got a Visa Credit card at 0% interest for 12 months. We could make a huge dent is this balance in one year with no interest. The card was approved for about $1000 less than the payoff. So i continued to make payments to try to get it down to put on the card. The first part of April we finally get them to agree to $200 less and we would just pull the rest out of checking...we had to get out from this loan! I call on April 14, 2010 and the man tell me they do not take Visa only Mastercard and Visa Debit. You can imagine my anger. So August of last year Visa Credit was fine but not now. So on April 14, 2010 after talking with GEMoney we apply for another credit card a Mastercard this time. We got it in the mail at the end of last we and called today April 27, 2010 to pay this balance off (the MC was 0% interest for 15 month). I place the call to GE Money using the 800 number that was on my statement (which there are 3 different 800 numbers, very confusing) I was told this morning by GE that they do not take Mastercard. WHAT THE HELL I went around and around and around with them. They said all they could take was Visa Debit. I was not believing what i was hearing. I was almost speechless. I did all the normal thing, i want to talk to a manager, then the next manager but nothing. Finally I was talking to one of the employees an they had been giving me the run around that they could not tell me who i spoke with back on the 14th that said i could use the MC. I kept at her and said i know your computer will tell you that i call and who i spoke to. Well this went on forever (and i admit i was yelling) then she said something about all of there calls are recorded. I said stop right there. If all calls are recorded the my call on the 14th was recorded and she agreed but could not pull up the call. I would have to talk to customer service(which i thought i was already talking to). anyway she gave me another 800 number the person answers, i give them my account number and ask, "If i wanted to payoff my account balance what kind of credit cards could i use. ...and she said the magic words "MASTERCARD", and visa debit. I explained to her what i had been going through at the other 800 number and she was able to tell me who i spoke with before anyway. She took the MC number and gave me a confirmation number and told me to call tomorrow if i wanted to confirm the zero balance. My payoff papers will be in the mail in 5 to 10 days.
I write all of this to try to get it off of my chest. I am not a writer so i can't get accross to you how bad it has been over the years. But i will leave you with this the purchase i made was originally $6058.96 back in 2005. As of today i have paid over $11, 000 on this purchase plus the now $6000 that is owed to Mastercard. I cannot explain how wonderful it is to know i am through dealing with GE Money and all of their scams. They have many...please don't let them get you.

I will STRONGLY encourage any one considering using GE Money Bank for any sort of financing, to reconsider. I purchased a motorcycle and financed it through GE Money, and at the time it seemed I was getting a good deal with decent interest rates. I soon discovered I made a very large mistake. After about 6 months my interest rates jumped to 30%, without missing or being late on any payments. When I would contact them for reasoning on the matter I was getting transferred and given multiple numbers to talk to all different people and no one could give me an explanation or lower my rates back down to where they were. Winter came around and I found myself paying late on two separate occasions. I soon discovered that my rates rose yet again! Not thinking logically I refused to make another payment until I received the simple answers I was seeking. So after not making a payment for 2 months I figured someone would call and I would get my answers then. BIG MISTAKE! They repossessed the motorcycle and I was forced to pay off the remaining balance one year early, which was a total of $5, 500! This was just about what the original loan amount was for, and one representative told me the high amount was due to late charges. The fact is they noticed that I would be paying off the loan early so they tacked on all these extra charges and fees, knowing that they were not going to be able to milk me for the next year. After everything was said and done I ended up paying a total of around $8, 500 when the motorcycle itself had a price tag of $5, 5oo. So they made an easy $3, 000 off me. And this doesn't include the money I paid for the towing and storage of the motorcycle when it got repossessed. It has now been 9 months since the bike was paid off and I have never received a lean release. Ive called numerous times and been given verbal reassurance that I would be getting the lean release within a 14 day period. The past few times I called I get transferred to someone that barely speaks English. I'm starting to wonder if this is there way of ignoring me. I sold the motorcycle and explained to the purchaser that I would be mailing him the lean release as soon as I get it. I don't know what I have to do to get the lean release. GE Money is by far the worst company to use for financing and it would make me very happy to see them shut down. Its a cruel company that has no remorse for the average American trying to get by in now days economy. Please DO NOT USE GE MONEY BANK.

Finance Charge will incur if you make your payment too early.
I opened an account with CareCredit to pay for braces. It was to be an 18 month no interest account which allowed for one late payment before the finance charge would be added to the account.
I did have a payment due of about 59.00 on 9-20-09. I realized on the 21st that I was late, so I made a payment of 180.00 covering the September and October payments.
My October statement arrived with the finance charge added to the account. When I called to question the charge I was told that because I missed both Sept and Oct's payments I was in default of my contract. I explained how I made the payment on 9-21 for the late Sept payment and the current Oct payment. It was explained to me that the Oct payment was not due until after 9-28. I questioned if I was now being penalized because I made the Oct payment too early? The answer was YES, you made the payment after the September payment was due, but before the October payment was due on the 28th.
I would not advise anyone to do business with this company. By the way, the interest rate was 29.99%

I applied and was accepted at the end of November 2009 for a loan for some dental work. The loan applied for and accepted from my dentists office and I was informed I would recieve my bills soon. the original loan was set at that time at $29.00 per month for the duration or payments. I accpeted at that time and proceeded with the dental procedures. I didnt recieve any bills after a few weeks. I asked my dentists office and was told to make payments soon as legitimate papers were sent to me from GE Moneybank.
I recieved my first bill in january including a late feee for december, a raised interest rate and a payment now at $43.00 per month for being late. I have contacted GE Moneybank numerous times to settle this and was informed that they show an electronic billing but no mailed verification of this billing for december. I paid to have this current over the phone. A few weeks later i was contacted saying they needed another $71.00 to be current and my payments were now $43.00 per month and there was a new late fee as well. We straightened this out on the phone and i was contacted agaion in febuary and again today March 13 with the same raised interest, late fees due from december and in have to pay them more now.
I used electronic banking and show all the confirmation numbers from Bank of America for the payments inlucing the extra payments made to GE Moneybank. They still insist they were not paid enough fast enough, and they cannot confirm anu billing sent before january. This issue keeps returning every month from them and all i get is someone from india telling me i have to pay them more now.
Is tehre someone out there that can deal with making these people act in the manner they contractually agreed to at the first and stop the constatnt fees, raising rates and financial as welll as phone hassle of rdezling every few weeks with this. The problem seems to just grow not end as i have reached agreements 3 times now with them and they have not recognized any agreement so far once they get a few more dollars. So fare I am out $264.00 for to them in agreements etc and the original agreement was for $29.00 per month totalling less than $120.00 so far. This has got to be a scam and not very legal.

I have a credit balance of $330 and have called and mailed a request for a cash payment to me. I do not get a response or a check.

My father was sold GE Care Credit at a dentist office. He did not understand it was a credit card. Three days later when he told me, we cancelled it, via phone.
Care Credit PRE CHARGED $1200 worth of treatment!
Three days after his office visit, we paid for the treatment he received, and returned to his regular dentist.
GE continues to harass my parents. I have written letters and done everything an honest consumer can do. I finally signed them up for Caller ID so they don't have to talk to them.
I have never had so much trouble trying to settle anything.

They have gotten me as well! The representatives do not have recollection of what they tell me ~ in other words they don't keep it logged in their computer. I was told that due to hardship that I could have a lower payment. The following month I made that lower payment and that's when the calls began! They tacked on an additional almost $500 for late fees. I called and thought that I could rectify the situation but sadly, I was mistaken. They said that there was no way that I had been told that I could have lower payments because I did not qualify for a hardship. I asked if they could tell me why and they refused. I asked to speak to a supervisor, they said that was not possible. I have been through a HUGE ordeal with them and my credit report is taking a hit. I am interested in other people's issues with this company and any class action lawsuits that may be pending. This has created major stress for me and has upset me to the point that I am ready to sue.