GE Money Bank
Reviews and Complaints

Hello:
I just tried to pay my bill online for one entire hour. Ridiculous. Glitches galore. I never have difficulty paying any other bill online (and I pay bills on time). GE MONEY bank did not send me a bill. I purchased glasses from Pearl Vision about in late July. About 3 weeks ago I called MONEY BANK to let them know that I had not rec'd a statement. The person said it was in the mail. It was not. I NEVER RECEIVED A PAPER COPY BILL AND DID REQUEST ONE. So, today I tried to pay my bill - not only online but thought about paying by check. I did not do the check via phone since there was a 15.00/10.00 fee. What the heck is going on with this company GE MONEY BANK. I think they are trying to create late payments so they can charge a fee. I'm ticked. My monthly set-up payments finally went through, however, I do not trust the transaction now. I better not discover that they have charged my checking account the full amount. YES, I AGREE - SOMEONE BETTER LOOK INTO THIS. THEY NEED TO MAKE PAYMENT ACCESS FRIENDLY.

Noway - a few seconds ago
This is a scam and the posts you see on here that claim different have hidden agendas for doing so. These people try to use psychology fear and even compassion to ferret out further information. In my case... I never had an account with Chase to begin with neither did I apply for a card. However, they claimed the only way that they could verify the letter I received claiming I had an account, was to render SS#. So I said I would render it. He offered information to prove his validity.
Of which I caught 3 discrepancies. Of which he apologized for and said he would have to alert his supervisor of immediately. LOL

First the phone # offered to me for a Experian is not the actual telephone number for Experian. This was verified by My Credit FRAUD monitoring service. The # [protected] is not anywhere on the legitimate CHASE.COM sites. And after pointing this out to him, he in turn claimed it must have been in error. Also I blocked when calling them, however he claimed my phone number did not match into their system on a search. However asked me to fax or scan the fraudulent letter I received to him. LOL Why would I block my number then release it pending exposing impostors of phishing scams? LOGICAL?

So the numbers in question that were blown out of the water for inconsistencies are: [protected], [protected], & [protected].
The last number listed is where I was routed to the third time for the so called Internal Dept. Of which the individual claimed to be an employee of CHASE.

It gets better. He offered me advice to make a consumer complaint saying the number for Experian was [protected]. Not according to my sources. I am warning people on here to use discernment as much psychology, guile and deception is prevalent in these economic times and the false rebuttals on this page just verify the compliance of these evil entities in the destruction of your economy. Karma is as Karma does and Justice prevails. This page is being used to access info that we know so they can use it to hide better.
Caller: GE MONEY BANK

My complaint is with both Amazon and GE Money. They seem to be in cahoots to rip you off with late fees even if you are not late. I will never use either one again. I'm just hoping I can get my name out of their systems. I prefer PayPal where I can use it. If I can't use PayPal I won't buy.

In agreement, CareCredit Sucks. Tried to resolve a payment issue today. I got nowhere. Will pay this bill off, then burn the card.

I don't owe any money. I just want my credit card replaced. I am transferred to Mumbai to save GE a few million dollars at the expense of my customer care. The automated service takes ten minutes just to get through yet I am suppossed to be a prefered customer and regularly charge over 10k on my credot card through merchants they collect from. and then the call gets cut off for the third time..

F'ing sucks!

OUTSOURCING IS A RIP OFF TO GOOD CUSTOMERS WHO MAKE GE RICH, AUTOMATED VERIFICATION SYSTEMS EXACERBATE CUSTOMERS WHO ARE PISSED OFF AT THE POOR CUSTOMER SERVICE THEY GET... ANOTHER LOOP YOU HAVE TO JUMP THROUGH ...GE IS THE WORST CREDIT CARD PROVIDER I HAVE DELT WITH ...EVER! THEIR CUSTOMER CARE SUCKS...SOME OF THE SUPERVISORS I HAVE SPOKEN SEEM TO AGREE

AMEX SEEMS TO BE CONSISTENTLY BETTER BUT THEY ALL SUCK...EVEN FOR PEOPLE LIKE ME THAT NEVER CARRY A BALANCE

I completely agree. They are shady... fees and charges that they can't give an explainaiton for. Horrible, rude confrontational customer support.
I closed my account and will never do buisness with them again.

I have been trying to get a fax from them for TWO WEEKS, just confirming the face that I have paid down my balance. This fax is for a mortgage financing company I'm working with, which needs to see some of my credit card balances paid down before they'll give me the interest rate I need.

All of my other credit card companies took 24 to 48 hours to send their faxes, at the most. GE Money/Care Credit told me it would be "7 to 10 business days."

Then:
* They faxed the letter twice to the wrong number, and it didn't go through -- and then they DIDN'T CALL ME BACK TO TELL ME they were having technical difficulties
* They will not let me talk to their fax department, even though I explained my home financing is in jeopardy.

Do not get a credit card with GE Money/Care Credit. You are better off just arranging payments with your medical provider. Or finding one who will work with you on a monthly-payment basis.

GE sucks all the way

GE Money customer service personnel are pretty rude. They obviously don't enjoy their jobs and do not care about their customers at all. They should not be called Customer Service, they should be called Customer Abuse.

GE MONEY & LOEWS FINANCIAL have been harassing me for the past several weeks attempting to collect a debt for an account holder with the same first and last name as mine, but is not me, nor my debt. First of all, I have never applied for a LOEWS credit card, nor have I ever owned one. I am not even a home owner, so not much home improvement going on at my place by me. I originally received a letter attempting to collect a debt in the amount of $935.00. I was surprised to receive the letter knowing I had never owned or applied for services through GE, or LOEWS. That day I ran my credit (and paid the credit site fees out of pocket) to see if someone had stolen my identity and was attempting to use my information to obtain services and credit. I was pleased to find that nothing was reporting to my credit from LOEWS or GE MONEY. I then called GE MONEY & LOEWS FINANCIAL at the number posted on the letter. I informed them that I didn't think they had the correct individual, and they asked to confirm my social security number. I gave them the last 4 digits, which DID NOT match the SS# they had in their collection records. I then asked to confirm the additional information on the account to see if they had my phone number, or address. According to the rep, they additional information did not match mine either. She stated that it appeared to be a mix up, and that they most likely found my information through "skip tracing" and that she would remove my info and note on the account what she had found. I then wrote what she had advised me to on the letter and returned it as instructed. She stated I SHOULDN'T be getting any more mail or communication regarding the matter. I felt like matters had been addressed accordingly and gave it no more thought, until...

I received yet another letter, and another, and another in the same week. All four letters came after our conversation, so I assumed they were already in the mail, called GE MONEY to tell them that I was still getting mail and send the additional letters back as I did the first time exactly as they instructed me to. Again, the rep told me I shouldn't be getting any more letters, and that she had COMPLETELY removed my info from their system (which apparently didn't match what they had on record, that they magically denied having every time I called about the letters).

So, the next week I was happy to see that no more letters came from GE MONEY or LOEWS FINANCIAL. However, at this time they started in with the harassing phone calls. So, I had finally gotten the letter issue handled and they started calling me instead. The issue I have here is that I gave them my phone information so they wouldn't call me, and then I started getting calls, so it was easy to assume that they had started using the information I gave them to continue to harass me for a debt that isn't even owed by me, or anyone I know. I nicely requested each time they called me that they review their notes on the account and that they kindly see that I stop getting these types of calls, and that it was getting pretty old after having received an average of 4 calls a day to my cell phone over the course of the week. Each time I got a new rep who called me, I told them the same thing, and was as polite as I could be (not my typical reaction to these mistakes, but I was trying to be nice). Each time I was assured that my information was out of their system, and that they have no record of me in it, and that I wouldn't be receiving any more calls to my cell phone. At that time, I was under the impression that things were handled and that I wouldn't be getting any more calls. Not so lucky...

The next week, and weekend. I was again surprised (getting harder though since now nothing would surprise me from these people) to get another call, this time it was on my home phone, which I don't even give out or use for any reason. The other funny thing, is that my phone bill for my house isn't even in my name, it's in my roommates name. I was literally steaming as I was trying to spend Valentines Day with my sweetheart and during our movie, the damn COMCAST caller id kept popping up saying it's GE MONEY calling. Arggg. At this point I had had enough from these people, and felt like it was not borderline harassment anymore, but was now full-fledged harassment. I immediately phoned the number that was calling. I asked to speak with a supervisor, got a new person, asked to speak with their supervisor. When I finally got to the person who told me they were as high as I could go, I explained what was happening (basically everything I wrote above) and that I was not happy at this point about the way this matter was being dealt with. I then told the rep that if I got even ONE MORE call, period, that I was going to write reviews and pursue the harassment by any means necessary including via my State's Attorney General (Rob McKenna), the Better Business Bureau (BBB), the FTC and Online through review sites, blogs, forums, Twitter, Youtube, etc. and any other way I could find. She nicely listened to my rant and assured me that AGAIN, FOR THE TENTH TIME, that I WOULDN'T receive any more calls, either on my cell or at home. And that after 30 minutes I FOR SURE wouldn't be getting any more calls to any of my numbers. She also attempted to transfer me to the Fraud Dept. so that I could have them investigate the matter form their end. I am not sure why she suggested that, but figured any one I could get to remove my information on their end would be better than taking their word for it. So, during the transfer I got cut off, had to phone back and wait forever to get back where I was. Finally got through and turns out the Fraud Dept isn't even open on weekends. I decided to give them one more chance at this point and went on with my Valentines Day. Did not get any more calls thank heavens.

First thing on Monday, I phoned the Fraud Dept. to follow up with what the rep and I had spoken about on Sunday. I got on with a very nice gal at the Fraud Dept. that was nice and seemed very helpful. She informed me that it wasn't Fraud, that it was a mix up due to the fact that they skip trace for information that may or may not match information they have on record for their accounts. She kept using the word skip trace. To me this whole scenario seemed weird. And had never had anything like that happen before in my 28 years. She also assured me that my info would be cleared on her end, and that I shouldn't be getting any more calls, unless they run another skip trace and end up with my information again. I told her that wasn't acceptable, and if they were going to use random information like that, that they needed to have a way of removing information that was deemed to be invalid for their actual account holder, that way, people like me wouldn't be getting harassed like I had been. She said she couldn't do anything and that she had removed my information and that I need not worry about calls.

Less than 30 minutes later, on Monday I got another call from GE MONEY and LOEWS FINANCIAL on my cell phone. "Are you kidding me?" I asked. Needless to say, I was not nice to the last person, I told them that this call was the straw that broke it for me, and that I was going to follow through with my promise to report them, review them, and plaster my story all over the Internet. So, that's what I'm doing. I usually don't even write reviews online, nor do I have time to do such things. I just really feel like this is all wrong and that if I don't speak up it might continue to happen to me, and others out there.

If you find yourself in a similar situation with GE MONEY and LOEWS FINANCIAL don't wait as long as I did to start speaking up. Seriously, I tried to be nice and it doesn't cut it with these collection people. If I were you, and had it to do over again, I would have reported it to my State's Attorney General, BBB, FTC and all over the Internet from the beginning. Take my work for it, the squeaky wheel tends to get the grease.

This is the crookedest company I have ever dealt with in 60 years. I have an A-1 credit rating which shows all payments made within 30 days. This company held my payments, which were made 7-10 days before the due date. They charged me 4 late fees of $40.00 each, all financing fees to the tune of $400.00, and they put my checks through electronically and destroyed them so there is no proof of date written. All for $700.00. I almost paid more in their charges than the orignal bill.

I made a payment. And it cleared. They didn't apply it to my balance for two weeks. Definitely making money off my money. Paypal does the same thing. I hate both of these companies. Crooked, evil money hungry ###.

###. All you have to do is call them (from your home phone #) and tell them you do not wish for them to call on your cell and to remove your #. Dont make things harder than they are.

I had a very similar experiene today with the "escalated specialist" and she hung on me. I explained that 2 months ago, we went through the exact same procedure and it did not work that time. We have tried to set this up as an auto payment online. When I log in to our GE Money USA account, and go to payment, it shows the routing number last 4 digits and the account number last four digits from our checking with the other numbers replaced with asterisk (*). Customer service says our account number only shows there are only 8 total numbers in our account number in their records yet on the payment page it shows we have a 10 number account (6 asterisks and 4 numbers) which is correct. So they submit the wrong number to our bank and it is returned to GE and then GE charges us a $39 returned check fee. She just said to re enter the account number again. I explained that we went through the same procedure 2 months ago and it didn't work. She said "Just do what I say" and then hung up on me.

In the last 2 months, they have charged us an additional $93.13 in returned check and other late payment fees on a supposedly a 2 year free interest account.

I think there system is a scam to make money and they intentionally submit wrong account numbers to make money. And this is the first time I ever had a customer service person hang up on me.

I went to pep boys and had $700.00 + work don’t to my blazer. had $900.00 +left on credit. statement was only 2 weeks old. went to swipe my card and was denied. I called the # on the back of the card and it said I only had just over $100.00. didn’t know what was going on. I called them the next day and they said they lowered my credit limit. I went to pep boys on the 22 nd went to pick up my blazer on the 23 rd . ge money says they sent a letter out to me. Did not get it. I waited until I got off work and called again. Talked to a supervisor. And asked when they lowered my credit. and he said it was the 22 nd. The same day I took my blazer in. isn’t that funny. I no longer own my 1997 blazer thanks to ge money bank. Some one else is enjoying the work I had done to it now. I Have bad credit now due to ge money and had to go to court. Thanks a lot you bunch of f****** at ge money. The government bailed your ### out and you screw me. Needless to say pep boys lost a customer thanks to ge money. I will not step foot into a pep boys. I know it is not pep boys fault but that’s life. Not only that but they don’t sell bicycle parts. that’s what I have to ride now. I hope who ever decided to do this to me rots in hell.

I also hold a card with GE Money Bank. I have been systematically closing all my accounts with banks that have received bailout funds. With this in mind, I researched GE Money Bank...

As an FYI:

GE Money Bank is the US credit card issuer under General Electric (GE) Capital who taps funds from the Federal Reserve Bank of NY (FRBNY)(http://www.iht.com/articles/2008/11/23/business/morg24.php). The FRBNY has had $20 billion dollars committed to them through the Troubled Assets Relief Program (TARP or the "bailout"). However, the FRBNY has not spent any of that money...

And, as of mid-February, GE Capital had NOT recieved any TARP funds (bailout money) at all! So for now, I am keeping this card.

Best wishes for safe banking!

Interesting comments and thanks for sharing. I hold 2 credit cards with GE, one is Lowe's Home Improvement and the other is Paypal Buyer Credit. I have never been late with a payment or over limit on either and have had them for 5-7 years. I recently received letters stating that my credit limits were reduced (twice for Paypal in the last 6 months, even though I hadn't used it). The bad thing is that they reduced my limits to the remaining balance amount, so to the credit agencies, it looks like they are maxed out, which instantly reduces my credit score. Needless to say, I paid them off with my tax return. I will keep them simply because there is no annual fee and they actually add to my long term credit reporting, which again, can impact my score. Otherwise, I would tell them to shove it. If this is how they treat their good customers, maybe you should be grateful you were spared doing business with them! I hope your husband managed to get some decent tires without the help (horror) of GE!

wow...

can we talk about how =stupid= the OP is?

i see a full account number, telephone number and full name (user name)

you are worried about finance charges and you have just opened yourself up to serious credit card fraud...

wow...

duh. all you had to do is put a stop payment on your checks before the company cashed them. Call and speak again with a supervisor, asking people on here is a waste of time.

I received a letter today that our Lowe's card had been closed. We have been Lowe's customers for years and always paid off our balances well ahead of time. It's not like we need to use the card all of the time, but I guess if you don't carry a balance, you're not valuable to them.

Our credit report will reflect that the account was closed by the guarantor which will impact it negatively, even though we were never deliquent. This is a travesty. It's difficult enough to maintain a good credit score with the current economic climate, then when companies like this piece of resort to tactics like this, consumers are being punished for GOOD payment practices. Of course, we're at their mercy and there's absolutely nothing we can do about it.

Word of advice to all consumers...do not do business with stores using GE Money Bank as their guarantor for credit accounts. You will ultimately wind up regretting it if you do. If you are doing business with them, pay off your accounts and close them before they have a chance to close them for you. Your credit score will take a hit, but not as badly as when they close them.

Partial list:

PayPal Buyer Credit/Credit Cards
Wal-Mart
Lowes
Dillards
Macys
Amazon
American Eagle
Gap
Lord and Taylor
QVC
JC Penny
Banana Republic
Old Navy
Car-X
Care Credit (veterinary care)

I bought a lawn mower on promotion from GE Money Bank. I pay online on due date every month & i always have late charges. When i call customer service i get a rude foreigner insisting im late. They get very angry when i dispute the charges.
I mailed copies of my online transactions to them to prove i paid early. Never get a reply
I will never do business with GE Money Bank again.
BEWARE !

first. whitehall and ge money are two differnet companies. You should be mad at them not GE. plus this would be something they would have forwarded to their fraud depatment if anything. Its not GEs fault if whitehall let someone use the card. you should have contacted fraud

Small claims court, baby! Sue their ### off!

GE Moneybank is the only bank/creditcard company with which I've ever had a problem. I use a bank bill pay service: No matter how many days prior to the "payment due date" that the bank made the payment, GE Moneybank never posted it until after the due date. In September, 2009, my payment was due on the ninth. The payment cleared my bank on September 2. GE Moneybank posted it on September 17.

Talking to their customer service (Steve in New Delh) is a total waste of time.

This was for an Amazon.com Storecard. I've done business with Amazon for years. I cannot believe that they have associated themselves with this shoddy, if not illegal, business.

Noway - a few seconds ago
This is a scam and the posts you see on here that claim different have hidden agendas for doing so. These people try to use psychology fear and even compassion to ferret out further information. In my case... I never had an account with Chase to begin with neither did I apply for a card. However, they claimed the only way that they could verify the letter I received claiming I had an account, was to render SS#. So I said I would render it. He offered information to prove his validity.
Of which I caught 3 discrepancies. Of which he apologized for and said he would have to alert his supervisor of immediately. LOL

First the phone # offered to me for a Experian is not the actual telephone number for Experian. This was verified by My Credit FRAUD monitoring service. The # [protected] is not anywhere on the legitimate CHASE.COM sites. And after pointing this out to him, he in turn claimed it must have been in error. Also I blocked when calling them, however he claimed my phone number did not match into their system on a search. However asked me to fax or scan the fraudulent letter I received to him. LOL Why would I block my number then release it pending exposing impostors of phishing scams? LOGICAL?

So the numbers in question that were blown out of the water for inconsistencies are: [protected], [protected], & [protected].
The last number listed is where I was routed to the third time for the so called Internal Dept. Of which the individual claimed to be an employee of CHASE.

It gets better. He offered me advice to make a consumer complaint saying the number for Experian was [protected]. Not according to my sources. I am warning people on here to use discernment as much psychology, guile and deception is prevalent in these economic times and the false rebuttals on this page just verify the compliance of these evil entities in the destruction of your economy. Karma is as Karma does and Justice prevails. This page is being used to access info that we know so they can use it to hide better.
Caller: GE MONEY BANK

I AM ALSO RECEIVING DEBT COLLECTIONS CALLS TO MY HOME AND MY CELLPHONE FOR AN ACCOUNT THAT IS NOT MINE. I HAVE ASKED THEM SEVERAL TIMES TO REMOVE MY CONTACT INFORMATION FROM THE ACCOUNT THAT DOES NOT BELONG TO ME AND EACH TIME THEY SAY THEY HAVE AND EACH MONTH THEY CALL ME AT ALL HOURS OF THE DAY.