GEICO
Reviews and Complaints

20 Minutes Or Less! More like 20 days or less, I recentley Saw an advertisment on T.V about how Geico can save me money and beat out the competition as far as low rates .I went online and filled out a application to insure my vehicle, I was extremely happy with the rate so i called up an spoke with a live agent, gave her my reference number and Credit card to get the policy started .Gecko readily accepted my 1st payment then email me my New insurance I.d cards .Everything seem so easy "A Cave Man Could Do It" So i canceled my prior insurance with Progressive, now im under the impression that im now playing for the Gecko Team.
WELL guess what in 10 days I recieved a Letter in the mail that they refered to it as a new "POLICY QUESTIONER" i filled it out to the "T" and sent it back, do you know that i got another letter back via the mail Stating that my POLICY is being cancel cause i didnt put the exact year which mind you was 1995 and on the questioner i put 1994" a honest mistake so now im left without a insurance company and the urgre to beat up that Talking gecko for the RECORDS "GEICO IS A B.S Company that believes in collect your money and cancel your policy in 20 mins or less.p.s "SHAME ON ALL THE UNDERWRITTERS IN THE WOODBURY L.I BRANCH.

I have been a loyal geico customer since 1996. I have never been in an accident so I have never had a problem with my coverage. Then, this past April, I was sitting at a stop light when I was hit by a drunk driver.
My mustang was rear ended and then side swiped as the drunk driver fled the scene. I had to swerve into a pole to lessen the impact. Thankfully no one was hurt, in my car, or the three other cars hit by the same drunk driver.
My car however was not so lucky. Both side mirrors, both rear quarter panels and my rear bumper were damaged.
I promptly reported the incident to Geico. They told me that we would have to wait for the police report to come back before they would know if I have to pay my deductible or not. I have uninsured motorist insurance which waives the deductible if the drunk driver doesn’t have insurance. And the claims rep said that my deductible would be refunded to me if the drunk driver did have insurance because I was not at fault in the accident. So either way, I’m not paying a deductible right?
After a few weeks I called geico and asked if they had the drunk driver’s information so I could take my car in to be repaired. They said that they were still waiting for the police report so I’d have to wait more. I was able to obtain the front page of the report from the police myself, but it didn’t say anything about the other driver’s insurance info.
2 more weeks passed and still no word from Geico. They refused to pay for a rental so I had been driving my wife to and from work, in my towncar. -which is not easy on the gas as you can imagine. I spoke with Geico again and they said to just bring the car in and we would deal with the deductible when we figure it out. So I did what they said. I have not been in an accident before so I didn’t know any better. I guess that’s what I get for trusting them.
When I finally get the call from the adjuster, she said that my 2017 mustang is totaled. She said it’s going to cost $5000 to fix the car and that’s more than it’s worth. Or they would give me $3200 and a salvage title. Now what am I supposed to do with $3200 if that’s not enough to fix the car and it’s not enough to replace it?
She explains that it would have been $3700 but they are charging me the deductible. –Even though they still allegedly don’t know the other driver’s insurance info.
So what can I do but accept it? I tell the adjuster that I’m going to have to think about it and get back to her.
I went to pick the car up today, and they charged me $180 for “storage” . That was the last straw.
So to recap….. I was hit by a drunk driver on april 12th, 2017. It’s now June 2nd, 2017. My car is still not fixed. A $3200 check, supposedly in the mail, to get $5000 worth of repairs done. I have been driving my wife to and from work in my towncar for a month and a half AND I’m out $180 for “storage” . Thanks Geico!

If your customer rear ends another person on the freeway, how can you possibly deny the claim. My dad hadn't changed lanes, he just had to slow down for traffic. He and his vehicle were injured and all they can give us is "the other driver had a different story." I'm looking at the police report. She hit him. What sorry service and what monsters the people at Geico. My dad is 75 and they are hoping he will just go away if they give him enough trouble. I guarantee, I won't go away. These people are despicable.

I had ins. with allstate & decided to switch to geico because they were cheaper.After a couple of weeks when i had ins. with geico, Allstate called & said they might be able to beat geico's price if i would come down & talk to them.Dec.9/2009 I signed backup with Allstate at about 1:30pm.That afternoon I called geico & told them I wanted to cancel & I was going back to allstate.I told the person I talked to, that Allstate was going to start ins. on 12/16/09(because I told allstate, my ins. with geico was good until the 15th) & I wanted to let my ins. run up until that date.After a few minutes on hold she came back & said I would owe $2 & some odd cents for one more day, because my policy is pd. up untill12/14/09.I said, fine, because I had it set up on auto draft so its no big deal.She took a few minutes to set everything up on the computer & we said bye & hung up.On 12/15/09 my daughter was driving the car & the brakes failed.She hit the car in front of her.Thank God no body got hurt.I met her at the accident a few minutes later.I told the guy she ran into that geico was really going to be mad because my ins. was going back to allstate midnight tonight.The guy she ran into called a couple of hours later & said there was a problem with the ins.the next day i talked to geico & they said I was not covered, My ins. was expired 12/14/09 at 12:00pm.I explained to them the conversation I had 12/09/09 at 5:30 pm with the woman at geico & they said they would check the records & recordings.I argued with them 3 or 4 times on the telephone over a period of about a month.monday I have to send out a ck. to a collection agency for 1/4 down & make payments for 2yrs.to pay for the car repair because I don't have proof of the conversation about her adding 1 more day at $2 & someodd cents.So here I sit all Broke & Hearted.I certainly hope this message helps somebody in the future.May God bless all of you.

After 9 years with the company, clean driving record, no tickets, no claims. I was refused to be insured because I had gone without a car for less than 3 months.
They actually told me to get insurance through another company and then come back! I told them that was silly! What kind of company tells their best customers to go away?
They apologized for the "glitch"...but it is apparent they hold "policy" far above their customers, because they could see that I had insurance through them before.
They also refused to give me contact informafion for anyone that had the authority to override this decision.

Geico is a totally [censored] company! One of their clients totaled my car, injured me and my son and what do they do? Not one thing. My husband had to track them down, provide them with the police reports. The play the "bait and switch" game by always swapping agents, claiming they did not receive the bills, faxes etc.
they did not pay my medical bills leaving me sitting in collections and now they flat out refuse to pay me for my injuries.
they also requested medical information after they say my claim was closed, pretty interesting and I am sure illegal!

this company sucks! I am thinking of seeking others with a similar situation for a class action lawsuit! anyone want to join the bandwagon?

Geico insurance double insured my son in-laws car, we have found out from the DMV in N. Carolina, My son in law and daughter had insurance coverage on the Bronco and My son also had insurance on same car so he was covered. Geico was told that the car already had insurance for son in law, but still sold my son insurance. The DMV in N. Carolina has threatened to confiscate the car and charge penalties. During the time that we were trying to figure out this mess my son was 1 day late on his monthly payment I was told that I would have to start all over on payments. They had already taken over $900.00 I am wondering if there is any recourse for this mess or anyway to get the DMV off of my son in laws & Daughters back?

I would like to add my name to the long list of people who have complaints against Geico. Looks like they will do anything possible to avoid paying a ligimate claim. The money they save by not paying many claims will surely cover the expense of those stupid commercials!
Jack

recieved a check in the mail with winners ref claim number ACC-0588955/2009-SEZ Sweepstakes in the consumer promotion drawing. It was for total $2950 to pay taxes on a larger drawing award of 250, 000 dollars. What is this about and what kind of scam is it? It does give western union information or money gram. Jessica Gorgon or Phil Taylor Tel: [protected] in Washington Dc. The Tax Agent is listed as Debra Lee or Melissa Harris with an address: 14-20 Heddon Street Mayfair London W1B 4DA UK. This whole scam is through PNC Bank N.A., New Jersey [protected]/312 CHeck NO: 0491355

I was planning to purchase a car on monday and called geico on sunday to find out about the cost of insurance. The rep told me I could go ahead and buy the policy and that if I didn't end up with the car, they would cancel the policy without any charges. Hoping to have everything in place (Just in case I get into an accident after the purchase), I agreed.

In the end, the owner decided to increase the price of the vehicle and I decided against the purchase. I called geico at 10:00 on monday and was told that the policy has been in place for 1 day and there would be a charge of $8.00. I argued that I had been told that there would be no charge but no, they have my money and they're gonna keep it.

8-7-09 I was hit by an illegal mexican who was uninsured. I have full coverage insurace including pip and uninsured coverage by Geico. I filed a claim on the 8-7-09 my truck was declared a total loss on the 8-11-09 today is the 8-27-09 and I have not have my truck payment taken care of. I called the adjuster repeatedly and constantly got the run around that he was overnighting me information . The information never came and then I go to clean out my truck and it's ready to be auctioned?To add insult to injury I have been quoted a very low amount for my fully loaded 2002 avalanche less than 3, 000 the kelly blue book value. Also they are charging me $500 decutible even though I have uninsured coverage because it has been 20 days and they have not gotten the police report. I have never experinced so much from an insurance company in my life. I am switching asap because Geico is the worst company ever and I would never recommend them.

GEICO Insurance has refused to pay fair value for my car for two years and counting. After reading my story, you can decide whether GEICO deserves your business.

My 2000 Chrylser 300M was "totalled" in my parents driveway. I had left it there, for the weekend, when a group of drunken, uninsured, unlicensed, unregistered, underage teenagers destroyed my unoccupied car right in a private driveway.

Read on in my website...

http://www.Geico-Doesnt-Pay.com

Do you want to know the truth about geico?
Karen simpson; lisa fishman; debra schmidt; jeremy connor
Geico has the money to continuously bombard people with commercials. Do they figure things like this will not be seen? A complaint was sent to the better business bureau. It included:

Enclosed please find my feedback relating to claims experience with geico. Enclosed are photos and physical evidence info which I believe clearly show that my version was obviously correct. Physical evidence does not lie no matter how many liars appear. A claims examiner named karen simpson paid the other driver 100% which was about $3700.00, geico then put this on my driving record for seven years stating that I was 100% at fault. I complained to the ny insurance dept. About this examiner before the claim was paid. Asking if I could be assigned someone more impartial. They spoke to a supervisor named debra schmidt. The examiner then went on to pay 100% to the other party despite any material demonstrating that he was 100% at fault. I discussed the situation with multiple supervisors and they did not correct it. Other departments say they do not have authority over the claims department. I assume this is true only when they are acting in good faith. I have paid premiums to geico for almost 10 years with no claims. I would think that they could properly analyze a claim when I do have one. The following is complainer's statement on the police report: "I was driving into walmart shopping center-stopped at stop sign by payless shoes and inched forward to see what was behind the building on my right. As I was doing this a car came from my right - as his car was half way around the turn onto my road his fender scraped my bumper. There was sufficient room so that he did not have to scrape my car. He turned too close to my car." the other driver, also insured by geico, was 17 and called his father to the scene who was a policeman. His statement on the report was: "I was driving and I was attempting to make a left hand turn when the other driver rolled through a stop sign. When I saw him I stopped in the middle of my turn and he kept moving forward and hit me. I also had the right of way. I had no stop sign." first driver submitted the following points to the geico claims department consistent with and in support of his version. Confirmed by photos of damage at scene: 1. About a dozen very long scratches can be seen at the point of impact consistent with the other car scraping me not my hitting him with my bumper corner once going forward. 2. My bumper corner is covered with rubber from other car's tire inconsistent with my hitting him going forward. It is consistent with his tire digging into my bumper as he turned. 3. There is rubber on the side of the bumper corner inconsistent with the position he describes. 4. If this were reenacted cars would not be in each other's path. I was turning right onto his road. He was turning left onto my road. You cannot go forward at this stop sign. A left turn would be leaving the lot which I had just entered a few feet down the road. This was confirmed by witness. 5. There is damage by the other car's door handle. This is inconsistent with me hitting him with my bumper corner going forward. Damage is too high. 6. I would have had a very long time to put on my brake before the cars got in the position he describes. First contact was between my driver side bumper corner and about an inch past his driver side door. He was coming from my right slowing for a turn and he says I was rolling. 7. Why would he stop in my path as he describes instead of continuing and getting out of my path? Could he have thought that it was to his advantage to say he was stopped? In a later statement to insurer he says he tried to go around me but I clipped him 8. Damage on his car started about an inch past his drivers door running past his tire. This is consistent with him scraping me as he was parallel to me making a turn into my road. Inconsistent with me hitting him once with the corner of my bumper going forward. Too long an area. 9. Both geico appraiser who did estimate on my car and his supervisor said my car was stopped at point of impact and another car rubbed against it. They said this was due to lack of damage and compression. This was written on my geico estimate. They considered this conclusive because they did not even reach the above items to consider. The better business bureau submitted the above to geico. Geico submitted the following answer completely ignoring and not responding to the above physical evidence. Relying on people who contradict the physical evidence. :claim [protected]. — the accident was reported by our insured stating that he was driving into parking lot and stopped at stop sign. He was inching forward to see into the intersection when other driver cut his turn too close striking his vehicle. The other driver's statement was that he was making a left turn when other driver ran the stop sign hitting him. (This driver was also insured by geico.) the police report cited first driver for failing to yield right of way as a contributing cause of the accident. An outside witness stated that first driver was driving erratically and went through stop sign and hit other vehicle. First driver was found 100% responsible by geico. As a customer service we changed file to 66% at fault. If any additional information is needed contact lisa fishman claims supervisor at [protected] x5291. Very truly yours, jeremy connor, regional liability director complaining policyholder responded generally as follows again asking geico to respond to the physical evidence. Reply included the following: this is in reply to the silly geico response. As previously discussed I think this matter comes down to the physical evidence which they once again ignore. This matter will not be resolved in my opinion unless they give a reasonable explanation for each item of physical evidence which does not lie. The physical evidence remains regardless of how many liars appear or whatever personal problems any claims examiner has. What a shame. I was not "cited" for anything. The witness states that I was not going more than 4 miles per hour. Could someone explain how over $3000.00 of damage could be done at that speed? Geico's own adjuster put on my estimate that I was stopped and another car rubbed against mine. Prior to this I had a perfect driving record. The police saw there was nothing wrong with me. Why would I be driving erratically? When your dealing with people who will say anything its good to know that you have an insurance company that will step up to the plate and do the right thing. To resolve this matter I request a reasonable explanation of each item of physical evidence or changing it to not at fault. — the better business bureau sent the above to geico again requesting an explanation of the physical evidence. Geico sent the following response again blatantly ignoring the physical evidence. — we have received your correspomdence requesting that we reconsider our liability position on this claim. As stated in our response policyholder was found 100% negligent for this loss based on our investigation. As a customer service to him geico changed the liability on his file to 66%. We feel our handling of this matter was fair and accurate. Our position remains firm. If any additional information is needed please contact lisa fishman claims supervisor at [protected]-x5291 very truly yours, jeremy connor,, regional liability director — after the insurance department spoke to geico they had ageed to pay 1/3 of policyholders damage. This seemed unusual when they already paid the other party 100%. They now call this a customer service. Driver could not accept this since he felt no way at fault. He therefore has not been paid for his damage and has not had his car repaired. It still states 100% at fault on his driving record. The ny insurance department has no power to do anything about how a company settles a claim no matter how ludicrous it is. Geico apparently knows this. The insurance department wrote a letter stating: "our review of the matter involving two geico insureds would indicate that 1st driver could be considered not at fault based on an examination of pictures of the vehicles involved in the accident. The damage to the adverse vehicle indicates the vehicle was in motion across the path of 1st drivers vehicle." insurance dept. Complaint # 525200. This corresponds to what the geico adjuster wrote on the estimate. The above is dc better business bureau complaint # 35cs-849%. This better business bureau where geico is headquartered has them rated "f" for a large number of complaints and failing to respond to complaints. Companies such as liberty mutual and state farm have "a" ratings at their headquarter locations. Since there were two geico policyholders two separate examiners worked on the case one for each party's claim. Right before the claim was settled the examiner handling my claim against the other driver left geico.

I recently had a Geico insuranceholder hit my car. The windshield is cracked, hood dented, hood ornament gone, front grill ruined and some other damage. The car is a 1995 Jaguar XJR. Geico customer servie told me I needed to get the damages figured so I had it taken to Royal Body Works. The quote came to about $3, 800. Geico told me they would not use that quote and they would send out one of their adjusters who figured the damages at $1, 800.00. They sent a check without even speaking to me. I have not cashed the check and I am VERY upet that they are telling me it will only be $1, 800 as it will be much more than that to fix. I will be out and extra $2, 000.00 because I got hit by a Geico insurance holder. I do not think this is fair.

Mr. Goff has reduce actual payment on my claim on the damage of my car and refuse to send damages which he states their company can do so as to the true value of my car his email address is [protected]@geico.com ... also Mr. Paul Schutz stated my payment for the lost for car was sent on 6/18/09 ans he cancaled check on 6/29/09 sending over night deliver and as yet received check as promised. claim no. [protected]. Medicial Claim for my son which Ms. Cherl Jones is over and under the same claim number [protected] ex- 5287 please look into this matter also thank you for Michael Houston

This complaint is prompted by GEICO's latest ###ic commercial, the one with the woman's unexpected blood-curdling shriek. This is very annoying and jarring to me, but I have a friend who is caring for a mother with Alzheimer's, and the poor old lady becomes very upset and begins crying when it comes on.

I have been very displeased with GEICO ever since hurricane Katrina. Before that I had been a loyal GEICO customer for over 25 years. A few days before Katrina was even a threat, I drove to my sister's house who lives in Destrehan just outside of New Orleans, parked my car there, and we both flew from the New Orleans airport to visit our other sister in Virginia. I contacted GEICO immediately after the hurricane, and since I had rental insurance, was instructed to fly back to Mobile, or nearby and rent a car until my car could be retrieved and was assured that I would be reimbursed. I did that, and one month afterwards, the roads to where my car was parked were finally accessible. There was no flooding in that area of Destrehan, and my car was in perfect condition.

GEICO then claimed, because my car was not damaged, there would be no reimbursement for the rental. I had no way of knowing until then the condition of my car, and even if I did, I still wouldn't be able drive it, because I couldn't get to it for a full month. I had the person's name who I had initially spoken to, who never was available, they told me, to speak to me again, and I was told that even if I was given the incorrect information, this charge, which was over $900, would not be covered. I asked over and over again to speak to management, culd never get through, and was told my claim would go before a board, and more than once, was denied.

I thought this was despicable on the part of GEICO, and after 25 years, I cancelled the policy. I took out a policy with Allstate, for increased coverage, at a savings of over $350 a year. I think GEICO denies claims that they shouldn't to help pay for barraging the airways with those ridiculous commercials.