GEICO
Reviews and Complaints

I would like to add my name to the long list of people who have complaints against Geico. Looks like they will do anything possible to avoid paying a legitimate claim. The money they save by not paying many claims will surely cover the expense of those stupid commercials.

BEWARE of GEICO Insurance, they spent so much money advertising, but if and when you have a claim, they don't want to spend a dime. They will offer you a fraction of the real value of your vehicle. Don't fall for their low ball offers or sub par china made aftermarket parts. If you are already unfornutate enough to be insured with GEICO and have a claim, call you a good insurance lawyer and your state insurance commissioner because you are going to need them. If you don't have a claim, call you a good insurance company and transfer you insurance policy today, you will be so much better off in the end.

I can't mention any specifics on my horrible experience with Geico because I have an attorney and am in the process of suing them. So let's just say you don't want Geico insurance or to get hit by a Geico insured unless you are willing to obtain your own attorney and sue them. They will not handle your claim fairly and the only way to deal with them is through an attorney. Vehicles are repaired using previously damaged parts, etc. Safety is never of concern to Geico when restoring your vehicle to less than its preaccident condition. Their only concern are their costs and expenditures. Also, what kind of company has to purchase www.geicosucks.com and redirect it to their own website? That is very telling. For those of you who have the unfortunate experience of having Geico insurance, just go to www.geicosucks.com next time you want to pay your bill because they had to buy the domain name and it will redirect you to their home page! How sad! They should use that URL for their commercials. At least it would be truth in advertising!

About a year ago I switched to Geico because they had the cheapest rate I could find. I told them I had two speeding tickets on my record and they said that the rate took account to those and that everything was fine. After the first 6 month plan they raised my rate by $80 and then right before the next 6 month payment I get a letter in the mail saying that they are dropping me due to the speeding violations I had before i ever signed up with them. The same ones I told them about prior to signing up with them. The one year I was with them my driving record was perfect. No tickets, no accidents, nothing. If they were just going to drop me because of them then why would they even accept me to begin with? They were nice enough to offer me a new rate with one of their sister companies or something for $2000 more per year. Ha, what a joke they are. I'll never do business with them again no matter what rate i get.

I'm quick to complain about bad service, so I want to be quick to praise quick and efficient service. My daughter was involved in an accident last Sunday 2/13/11. The car was totalled. We contacted Geico on Monday. On Wednesday the adjuster had arrived at a very nice settlement. Thursday morning we paid off the lien on the title and got it in the mail. The adjuster received the title yesterday. We received the check in the mail today.
We've had two claims with Geico; both were handled very efficiently and so far they haven't raised the rates. We'll continue with them.

I paid 6 months in advance for basic auto insurance that met Washington States minimum requirements 4 months into the policy they cancelled my policy. They wrote the policy and took my money. The reason they gave is that I did not sign a waiver for full coverage insurance and scooped the money they had at the higher premium, as a result I was uninsured and had a minor accident. They threw me under the bus without hesitation. I would expect to be put in jail if I conducted my business that way. I will never purchase insurance from an online agency again.

This is post cautionary, I do not wish for anyone else to be harmed by these Charlatans.

I got into an small fender bender, while getting on the Long Island Expressway. As always there is traffic on the way to the LIE from Cross Island Parkway, and I was waiting in line to get on the expressway and this other guy driving in Acura come in to cut the line and I ended up hitting him from behind. The impact was less then 5mph. Police came and took the report, I took pictures.
He called the insurance company which was Geico as well and this guy named Rick called me regarding the accident. He asked me to get a police report. The weather was bad in new york, and I was unable to go to the police station for a day. One day I went to the police station after work even though I ended up spending 2 hours to go the police and then to CVS to get the money order and back to police to get the report. Police gave me the report the next morning I faxed the report to Geico and was waiting for them to call me back.
The report was in my favor stating that Driver one which is me got stated the driver 2 cut in-front of me and I couldn't stop. It also said that driver 2 which was the other stated He didn't know what happened.
This guy Rich never called me back and it was later that afternoon I decided to call him, and he said he got the report and there is nothing in it that will favor me and gave me all kind of excuses. It seems like he was not interested in handling the claim. He said we have already approved the claim and me at fault. The claim was for over $2, 000 for a small fender bender. I know that insurance is paying but it is going to go on my record, when I was not at fault. I also asked him to send me the pictures for the damage on the other vehicle and never did. I tried calling him couple of times and he never answered or called me back. I went to the claim center online and uploaded my pictures but nothing ever happened.

I was not at fault and this guy Rich from Geico never helped me out. I have been with Geico for 5 years and this is by far the worst experience I ever had with them or any other insurance or commercial company.

A week and a half ago I rear ended somebody, right near my parents house. Now almost 100 percent of the time, rear ending somebody is your fault, I hit a patch of ice, and tried to brake but the lady stopped short where there was no snow at the intersection, causing 9000 dollars worth of damage to my car and 5000 to hers. I do not know what to do! I have a brand new car, financed, which was supposed to have collision, and did, but apparently after my first accident, a year ago, with a deer, they removed the coverage because of a rate to consent form...which I "did not fill out", and my premium dropped 10 dollars. I thought my premium dropped because I just turned 21.

Its financed, I had full coverage, and now I have a broken car which I have to fix. DESPITE the fact that I have the original faxed GEICO Rate to consent form, signed and dated, which im 100 percent sure I sent, theyre not paying.

While traveling in my own lane, the car to my right struck my right rear quarter panel. We pulled over and she called the police (Greenburg). Police came and took the stories. I was in my own lane as was she. She struck my car. Geico Insurance Investigator calls me and tells me the police report submitted by the other driver clearly implicates me as being over a double yellow line swirving back into my lane to avoid an oncoming car. Now, I was always in my own lane, never crossed the double yellow line and there was no traffic coming the opposite way. Geico Invesitgator faxed me the report and clearly drawn on the Police report was a sketch of me over the double yellow line and swirving into my lane causing me to strike the from drivers quarter panel of her car. Also noted in the diagram was a car heading towards me. I found this strange and went to Greenburgh Police department where I was given a copy of the Police Accident report which looked nothing like the report submitted by the other driver to Geico. When I asked the Desk Sergeant, he contacted the officer who denied drawing any diagram on the report and denied the report submitted to geico was his official report. The Desk Sergeant stated clearly that what was submitted as the officers report was a falsification of record. I contacted the investigator told him what Greenburgh Police said to also include the office who took the accident report and faxed over a copy of the official police report which did not contain a accident diagram. Depsite official proof, the Accident Invesitator stated, "Well we have to use everything as evidence." As I again, over and over advised him that clearly the othe driver submitted a falsified report and he now had in his possession the actual report, he still refused to not use all the reports. I contacted and sent all the reports to the NY State Insurace Department and they sent me a letter stating Geico was in its right to use the report despite knowing it was clearly falsified. I supplied all the official reports to NY State Department of Insurance and to Geico and clearly it was evident the othe driver drew in their own picture and used a different font to type up an unofficial report they claimed to be the official police report and even placed the officers name, badge number at the bottom as if he was the orignator of the report, which he clearly denied at the station. Geico rendered a 50/50 decision and did in fact use the falsified police report.

This is not fictitious and very much real. Accident Investigators name was Lewis Arnold from Geico. Both NYS Department of Insurance and this blithering idiot refused to take into account with overwhelming evidence provided that the piece of garbage who hit me submitted a falsified report. Geico Investigator repeadedly stated he was using all the reports as evidence despite having had the correct official copy from Greenburg Police in his possession along with the falsified report.

Clearly goes to show that Geico is filled with ### who could care less about facts and are programs to funcion at a level below the level of a ###. Initially I contemplated getting an attorney, but the time(which I don't have) and money to pursue this was beyond my reach. I am in the process of switching over my Auto, Home and Umbrella policy from Geico to another insurance carrier. The new agent who is facilitating this transition was speechless when I presented him with the official reports and the falisified reports.

Stay away from these pieces of ###. The commercials are cool, but that is all they are worth nothing more.

Cancelled my tahoe policy as of oct. 6 2010 and added a different vehicle. was told I was being pro-rated from the oct 1st to oct 6th for 94.00 when my policy payments were only 70.00 originally.

Asked to speak to a supervisor, was put on hold then told they would call me back within 2 hours... that was 10 hours ago.

Anything wrong here?

Rip off maybe?

Geico is a rip-off. I had an accident in 2007/08. A fender bender that I was not ticketed at fault for. Geico decided I was at fault so they paid the claim and added an $83 surcharge every 6 months ($498 over the course). Claim wasn't even $400. Another fender bender, other persons fault. Sheriff had us exchange info - no tickets. I let Geico know what happened. Next thing I know, no notice - they pay a $600 claim (for a scuff mark!) to this person. When I call them they say they decide who is at fault and it sounded like I was... WTH!? So now I have a $113 surcharge per 6mth. Here's the kicker. My insurance with the $83 surcharge was $655 in 11/09. With the $113 surcharge+ lapse fees $798 in Jan. Lapse fee and NO surcharge $850 and now renew with $113 surcharge is over $1000. My insurance before the surcharge was only $500. So with a $113 surcharge = $613 not 1100... Back when my husband had an SSR22 and it was over with I called them to adjust the insurance rate = they flat out lied and said it hadn't added anything to the insurance. I had to switch companies for them to fix it. They're trained to lie and raise rates every chance possible. Even when we moved from 1 street to another in the same town it went up, got a "revision" quote to move back and yep raised it instead of going back to the rate it was. I wouldn't recommend this company to my worst enemy.

Watch out for geico. They are masters at stalling your claim, all the while pretending to be sympathetic, etc. They will 'change their mind' about required documentation, and demand it at the last minute, knowing that professionals have inadequate time to comply; they will change reps. On you about 1/2 way through the statute of limitations, and indicate that all the previously provided records from another agent are "lord knows where!"

Their goal is to push the consumer into a corner up against the 2 year statute and then offer you peanuts, and you either sue or like me just get stuck with the bills. They nauseate me!

I had GEICO for several years, when my daughter turned 18, in September of 2008 we had her get her own insurance policy. In December of 2008 she let her policy lapse. January 1 of 2009, I sat her down and we went through progressive where she got a new policy for herself. Apparently GEICO readded her to MY policy on January 28, 2009 as her policy had lapsed. They never notified me, couldn't tell me what the increase was in my policy (it was renewal). They never asked me if she had coverage. I cancelled my policy with them in July of 2010 at which time I found out that she was on my policy, she wasn't listed on any of my documents, but, I was being charged for her. I provided the information showing she had her own insurance, and they are dragging their feet in refunding me the money. funny if I didn't pay my premium they would cancel my policy on me.

My husband and I were insured with Geico for almost 20 years. We had our first accident a few months back and they had to pay for a replacement for the wrecked vehicle about 2700.00 minus the 500.00 deductable. Then when pulling out of a store, another truck hit us in the back and even though Geico was investigating this as a fraud case, they had originally paid him 300.00, just so they could close the case. In so doing this, it went against our insurance, even though we called and informed Geico of the incident, stating we were not at fault, and the agent at Geico clearly said not to worry, our rates would not go up and they woould check into the incident, Geico still paid the 300.00 and because of this they decided to raise our insurance rates from around 600.00 every six months to almost 2700.00 every six months. Geico is not allowed to drop you, unless they pay out more in claims on you, than you have actually paid in your premiums over the length of time you have been insured with their company, but you are not protected from the highest premiums they can charge you. I had heard lots of horror stories about Geico doing this to customers, but because we had never had any problems with Geico, I chose to stay with them. I wish now I had taken all those people for their word, as to what they were complaining about in regards to Geico, because Geico got us listed as a high risk and no one wants to actually look at the circumstances about our claims and we are stuck paying extremely high premiums with the absolute least amount of coverage for our vehicles. Once you are listed as a high risk, you are stuck with those high premiums for at least 3 years and if you get any kind of citation or ticket or accident of any kind, refardless of fault, you can be dropped and black listed again. I beg any one who reads this to please just think before you get your insurance through Geico. You can also go to a website called LexisNexis, which is where most of the insurance companies go to get reports on consumers and this is how they make most of their decisions, to charge you the rates they chose for you. If you go to the website, you are entitled to get one free full disclosure file on yourself, once a year, as required by law, they have to give it to you. It shows your credit report, your employment history and driving record. The report is free and I think everyone should know what is in their reports. I learned of this site through a friend of mine, whom just started selling auto insurance. Anyway, I just wanted to let anyone reading this about my experience with Geico and how I had ignored what others had to say about Geico and I ultimately paid the price for not listening. One more thing, even if you are in an accident, which is clearly not your fault and even though the other driver is ticketed, the incident has to be reported to your insurance company because the police were involved, do not think this does not effect your premiums, because it does. There is a scoring system in place which the insurance companies use and everything you do drops your score. Now, get this, if you move into a home and the address of this new home is listed from the previous owners as being the address of drivers, who happen to have a really bad driving record, you loose points for this, because they only see that address as the address associated with the bad driver and since they have no way of knowing, even with all this technology, that you are not just living their with those people, they consider that a high risk. You know why? Because that person might still be living there and might possibly be driving your vehicle. Now that is a real kick in the backside. Anything to be able to get more money from you and throw you into a high risk category, so if you drop your present insurance company and go to another company, they can look at your score and that is all she wrote. My credit rating is very high, so believe me when I say, they do not just go by your credit score. Your credit score is only a small part of what they use to decide the amount of your premiums. There is a website which has hundreds of items which the insurance companies, as well as other businesses, such as employers and landlords, use to determine, the rates they charge you for premiums, if you get hired for the job, or if you are suitable to be a tenant. However, I am not sure of the exact website, which as everything that effects your score, and it may have been a link from the website LexisNexis, but I am pretty sure, if you type it into a search engine, you might be able to find it. I do apologize for not having that site available. Anyway, if by my posting this complaint, I am able to help even one person from making the same mistake I did, by not listening to the advice on Geico, then I am thankful that it helped you. I just do not understand how our world has become so greedy with money, that people are just numbers and that big companies, such as Geico's actions can cause so much hardship on the customers, and it not make any difference to them. We are just people, who are not given any considerations for circumstances, like it was 30 years ago, when people were good for their word and trust was very important, when it was attached to a name. Good luck everyone.

Today I was driving down the road when suddenly my transmission went out. I called the wonderful GEICO for assistance in towing my vehicle to the shop. The agent said to me that i was covered and that the towing service would be there in 60 minutes or less. I waited 4 hours and nobody ever showed up to tow my truck. I called GEICO 3 different times to figure out what was going on and they were no help at all to me. I ended up having to call a friend of mine to go and get a car hauler to come pick my truck up. I drive a 2005 F150 truck and we had to push my truck up onto the trailer in order to get it to the shop. I have full coverage and road side assistance, but apparently the service is only available to the people on the GEICO commercials. If you are going to advertise a service, then you need to back it up. Customer of 20 years with GEICO, thanks for you help little lizard!

My daughter, who is 18, recently went off to college in DC (we live in NC) so I called Geico to remove her from my policy since she was costing me a fortune! First they said they couldn't remove her unless she showed she had coverage elsewhere. I explained to them that she doesn't even have a car since DC has a wide metro system. Then they came back and said they need proof she's in school. I faxed them her acceptance letter and her school i.d. - that wasn't enough! Then they said they needed a utility bill, lease or bank statement with her new address. Should be simple right? Well, my daughter lives in a dormitory. She has no utility bill or lease. When we tried getting a change of address from Wachovia, they said they don't accept P.O. boxes as mailing addresses! So EXACTLY WHAT DOES GEICO WANT ME TO DO? Keep an 18-year old, who lives 400miles away from me and doesn't drive, on my policy that's costing me $3, 0000/6-months?!

Both Geico and Wachovia policies are outrageous if you have a student living in a dorm. How am I supposed to fix this problem!

I received an online quote from Geico for $444 for 6 months of auto insurance. I accepted and gave all my information including bank account info and payment plan. After all that was done a page to confirm my information popped up, and I noticed my license number was wrong. I corrected it and suddenly a recalculated premium popped up for almost $1200 for 6 months. NO ONE else's premium was that high, next to it was a buy button. I exited the site and did not click the buy button. Next day $560 was taken out of my bank account. When I called and informed them it was unauthorized they apologized for the mistake and canceled the insurance stating it would take 14 days for me to receive the refund check. I stated that was unacceptable, I already had 1 overdraft fee from the bank due to this and other bills with automatic withdrawal. Carranna the supervisor stated it wasn't their problem that I had probably clicked a wrong button on the website and that the hundreds of dollars in overdraft fees I am looking at is again not their problem. I told her to have her IT people check the key strokes, and all she would say it that the refund check is in the mail and the policy has been canceled. I asked her if it was Geico's policy to take money unauthorized from a person's account and leave them with not even 25cents for gas or food. As a single mom, I think it is disgusting that they compunction about stealing from you and leave you unable to afford food for your child, again told nothing they would do about it.

Recently my ex wife was hit in the side by a Geico insured driver who ran a stop sign out on to a main highway. The field adjuster from Geico did a very quick & efficient job of having her car fixed & covering the repair expenses.

After that point Geico service became unbelievably horrible. The claims adjuster for the ambulance & medical bills was rude, would not return calls and very untruthful. Not a single person in Geico's customer service department could give any reliable or honest answers and finaly after several weeks & jumping through Geico's maze of hoops trying to get the bills paid Geico ended up sending a check that was worthless. I mean worthless as in the Geico insurance check bounced!

If you get hit by a Geico insured driver don't waste time trying to be nice or believing their advertising BS just get a lawyer & have done with it.

I had motorcycle insurance with GEICO for 5 years. Two motorcycles were stolen from inside my gated property. After they processed the claim they canceled my policy. I look at it as punishment for making a claim. I have since canceled my other policies with them such as my boat and RV.

BEWARE that if you make a claim you become Persona Non Grata! If you go to Geico's website all you'll see is how wonderful they are in the customer reviews. Well, I went there to post my complaint and since my policy was canceled I no longer can access the part of the website that you sign in to where you can post a review! Also there is a notice that they may not post a review due to content. HMMM! I wonder why so many people are so happy with GEICO? My suggestion is to get insurance somewhere else as you can see they are less than truthful with the public!

I had been a faithful Geico customer for over 5 years. Paid bills on time, no issues. I changed bank accounts and submitted my information to Geico. They never updated their system, then sent me a letter informing me my bank information was wrong in their system when they tried pulling my monthly payment. Per their bs letter, my account was still active, I just needed to call and verify my bank information. I called and found out that they cancelled my policy. Apparently it had been cancelled for almost a month before they sent me a letter. When asked why send me the letter, they denied they sent it even though I was holding it in my hand. I drove around for a month, unknowningly without car insurance. Then they offered me new insurance at twice what I was paying because I had been "without insurance for over 30 days". TOTAL SCAM!