Gem Shopping Network review: HUGE Rip off 17

I have purchased several lovely pieces of jewelry and NOT a problem one time, they came promptly and well packaged.

I purchased 2 rings, one returned within the time frame, the second was a $ 1700.00 that I paid 46.00 for them to ship to me, I needed foot surgery and didn't make the time frame, I was told by a customer service rep, that she was very upset that I wanted to return the ring when I took it to a GIA Gemologist that stated the retail might be at best $700.00, I was transferred to another rep, that stated " I just Googled a vintage 1 carat ring, and yours looks much nicer and its selling for 1440.00, yours is 4.26 carats plus .46 points of diamonds" . I told her the ring was coming back, she replied, send it back with a full appraisal. that cost another $ 150.00, plus 2 day air and insurance, cost another $ 62.00, it was signed for last week, no refund yet.

I purchased many items with full intent to keep them so I did not realize that their return policy required calling within 7 days of receipt to get a return authorization number even if you intend to keep items. I had no issue with the quality of the items I purchased. However, GSN cares nothing for their customers. When I unexpectedly had a change in my financial situation, I contacted their customer service explaining my situation and that I needed to return items for refund as a result. Even though I was well within 30 days of purchase, they refused to let me return the items despite my explanations. I was very desperate and unsure of how I could manage and was told I could "sell the items". I filed a complaint through my credit card company and also arranged a payment plan to help me due to the unforeseen financial situation. GSN received their money, I kept my items, and my temporary financial situation resolved. My issue is that GSN cares nothing for their customers. I recently wanted to give them another chance and tried to purchase an item priced at less than $ 200.00. I was told by a sales rep that GSN placed a notation on my customer registration number not allowing me to purchase. I was shocked! I mean, they had been paid for all items previously purchased! Clearly this was a hostile decision toward me because I had filed a legitimate complaint. I thanked the sales rep and informed them there are plenty of other places to shop and if they don't want my business, I am glad to go elsewhere. I would NEVER shop with them again because of their shabby treatment of me and lack of concern for a situation that was totally resolved with no loss to them. Can you IMAGINE!? The nerve! Anyway, I say BUYER BEWARE! I am sorry I had such a terrible experience and glad I was able to resolve, but their treatment of customers is just terrible. Spend your money with reputable companies and spare yourself GSN agony.

Many of the above comments about the screaming and exaggerated adjectives, claims, and “fast counting” that they pretend is being an auctioneer can certainly grate at my nerves, but the “sales reps” on phone and chat are mostly very kind and conscientious. Unfortunately, the vendor KALATTI, and their rep, Skip, sure put the credibility of themselves, host Wes, and Ashleigh-the dear girl in Sales who was placed in a very uncomfortable position with my ire. KALLATI put up a wheel where “ EVERYTHING is $2495 or below’. There was a pendant that Wes tried to mention at the beginning of the turntable, but was quietly Shushed by the KALLATI vendor, Skip. I was sure that someone would request it, but after 10-15 minutes passed and nobody did, I chatted Ashleigh up to have it showcased. But as it came up, after a rather pregnant pause and lots to music, she advised my husband and myself that it was a mistake but they could do 2, 995. I told her my opinion in that it had been on the wheel, and had been noticed by the host and rep. They could have taken it off as soon as they recognized their mistake - before anyone requested it. Ashleigh said they hadn’t noticed before (but it’s recorded, and they had) but she could offer free shipping to help compensate for the mistake. I refused and said the deal should be honored. She even got another $200 taken off but the poor business practices that KALLATI demonstrated made me doubt their integrity in any of their claims. My husband and I buy A LOT from GSN and absolutely have a more positive experience with vendors, hosts, and most of the pieces we’ve received. There has been an instance where I Won an Auction for a .34 ct Center pink diamond and Baguettes ring but did NOT receive a .34ct Center, I y got a.28 ct from Mike and Deanna and Jewelry Extravaganza. With all the claims that with the Argyle mine’s closing and that .04 is considered a significant solitaire, what about my .04ct loss of size in a significant solitaire? Anyway, Isis and Kye in Customer Service, when returning products due to flaws or just not loving it in person, Have issued RMA/Return Auth numbers. And yes, it takes quite a long time to get our accounts reimbursed-minus shipping ( which We paid for at time of order) Also, the Accounting Dept. will charge my husbands saved cc accts, as well as my cc until eventually one charge will drop off, or they will split up the order charges amongst different saved cards at their own discretion. It makes for great difficulty doing our home finances and has caused cc overages, including fees/interest charges being levied on our accts. With 10’s of thousands of dollars spent a quarter yr, I am so disappointed in this instance where GSN would Back Up KALLATI for their poor business practices over a $300 mistake on Skip’s bait and Switch attempt.
My advice to the General Population is don’t buy if the accounting dept’s practices will get you in trouble, or the extremely long waits for a lesser amount reimbursement not to mention our own high return shipping costs will cause you any financial or credit issues. But for Sure, DONT BUY FROM KALLATI -or fall for their Bait and Switch practices or their following Auctions offered of lower grade items - placating the viewers in the wee hours of the morning- when I suppose there are no members of Management watching. Besides, Gem Bleu and Modani have better Tanzanite and the Kings of Gems- Emeralds, Rubies, Sapphires, and overall workmanship. I’ll keep buying from GSN, but having a geology background and no duress over the accounting practices that might affect some, but I will Not Support vendors who discredit GSN and their viewership. I reserve the right to change my mind and shop with small business owners on other platforms instead. I would recommend to GSN to establish a Quality Assurance Dept to review overnight shows’ vendor decisions so that the integrity holds consistent 24/7, that Mike and Deanna to actually ship the product offered in their Auctions, and for the billing dept to Only charge the accts that We Authorize and not indiscriminately make those decisions with the customer’s finances. But the jewelry sure is “So Pretty”, as Amy with her lovely handbags will attest.
As for Skip and KALLATI, you lost way more than $300.