Gem Shopping Network
Reviews and Complaints

DESPITE THE MANY COMPLAINTS THAT I HAVE ABOUT GEM SHOPPIING: I have always had good luck w/them calling me back. If I did leave a number, they always have called back.

I'm not surprised to see so many comments about all the host that are constantly yelling. The worst in my opinion is Daniel. Also he appears to want to show his face more than the jewelry requested. His slang is very irritating to listen to for an entire show. Put him on with someone with common sense. He needs to just show merchandise not constantly say "Get a look at this", "take a stare at this", "look over here folks","look over there". What does he think we are looking at while sitting in front of the TV with GSN on? Not Daniels face ! He does everything he can to make sure his face gets more screen time than the jewelry. You can tell he's impressed with himself,not the merchandise.Why doesn't he take a class and learn to speak the English language correctly? Why hasn't the person signing his check noticed he needs help with speaking correctly? Constantly he says "FUR", when he should say "For". That's most irritating to hear for the entire show. And his "Just yell sold folks, just yell sold" line is obnoxious. Along with all the many other errors mentioned in post by other listeners. He would never be able to get a passing grade in a Junior High School Public Speaking Class. His English is so bad we mute the TV when children are in the room. You are selling high quality merchandise. You should be able to afford high quality people for on air host to represent GSN. or send Daniel back to school for personal improvement before he's back on air.

Daniel is ridiculous. Cannot speak like an adult, but speaks like a trying to be cool high school kid. Every other word is "over here", "over there", "check it out folks". "Take a stare" WTH? He thinks he is all that. He is juvenile. Then there's screaming Marvin, "OH MY GOODNESSSSSS". Should be doing hog auctions. Finally, Kurt. Lord he thinks no one knows as much about jewelry as he and repeats everything at least 3 times. Can't stand them.

Mike is sweet and so is Deanna. Sky is very professional but he gets loud sometimes. It would be a much better show if most of them would talk in a normal voice. And tell Daniel to loose the surfer dude routine, right here.

Wanted to also mention during the same show with so called "ladies ring" that Bryan tried on, an hour or so later, the vendor told Daniel to try on a size 8 pink sapphire ring on his pinky finger. He said he doesn't have anything to do with the call center or the customers to sell to and said OkeeDokee in a long drawn out sarcastic way, boy was he mad! I swear it wasn't me that called in to make him try on that ring! I'm not the only one that doesn't appreciate a vulgarian selling Chopard and David Webb.
Have you heard him say, "Okay, let's go back in the Living Roomzies and talk, folks." I feel so creeped out when he says that, like I need a shower or something...

Daniel's Southern Cali Dude Bro Dumb Surfer Guy routine is so out of sync with the items they are selling. He's getting louder by the hour and he says his goal is to break the record of selling the most items per show and he does NOT like doing overnights any more because he's too good: He only wants to do primetime as they are paid on sales and during those peak viewing hours each item sold receives a higher dollar amount by the hosts, not the sales persons doing the actual work. His ego is staggering. He rushes to take his glasses off and fix his boufanted hairdo when the camera comes back to him!
He went on a tirade the other night because Bryan tried on a ring that Daniel insisted was a ladie's ring only. That was cringeworthy indeed. He made a nasty veiled comment to poor Bryan about not being able to tell if he was a real man or not. Ugh. Bryan brushed it off like the pro he is. Daniel said $20, 000 is cheap for a weekend stay in The Hamptons and Bryan said he could afford one of the women there a bracelet she liked then. Once again, Daniel was NOT happy, hahah!
After being a jerk to Marvin, he could barely contain his anger at Marvin a few weeks ago when he asked Daniel if he speaks (rudely) like that to his wife. One of the models audibly gasped! Daniel does not wear a wedding ring and fiercely guards his personal life. Imagine when the model found out that the man she's been playing footsie with under the table all these months is married!

I want to see fine, hand-crafted pieces of jewelry, not watch Daniel's over-inflated ego and disturbing mood swings!

Wow, I totally agree. Way too much yelling, its more like a BARNYARD AUCTION than high end jewelery show. When I change channels I immediately have to turn DOWN SOUND. So annoying. Its embarassing. If they think they have to inject excitement then they have NO SHOW, NO MERCHANDISE NOTHING. I have been tempted to buy but the hosts bug me way too much!

Ok I completely agree with the hosts yelling it’s so annoying and Kurt omg he’s the worst like seriously he doesn’t even describe half the items all he does is goof off and talk about useless crap to the people around him. And oh oh what is with him having to repeat everything he says 3 times always seriously just Listen to him. “ 2.47 carats in the Diamonds, 2.47 carats in the diamonds, 2.47 carats in the diamonds. Folks that’s crazy OH MY GOSH OH MY GOSH OH MY GOSH” like seriously is it like a tick or some neurological issue. And then now you got this model Sophia who constantly talks over the hosts and try’s to but in and be the host. Be seen not heard Sophia. And she never keeps her hand still when modeling an item. And not to mention if you google her a bunch of distasteful, classless, partially nude photos surface. Like really that’s who’s modeling for your company. Not a good look gemshopping network. Oh and pearl with her uneducated speech is always talking crap in the background. A few days ago a woman decided against an item and then changed her mind and called back but it had sold already and instead of saying “sorry let me find you another item similar” she yells “oh well that’s her loss not ours” like really get some professional people working for your company. Your selling the absolute highest quality jewelry on the planet and you’ve got people like this on your pay roll. Come on get some classy people your selling the best so get the best. All the hosts should be like Wess, Sky, and Jason. And maybe hire at least one woman to host. Oh and Kurt stop laughing your annoying.

It's not a sporting event. I wouldnt go to a brick and mortar store and like or tolerate the staff following me through the isles yelling and screaming because in their tiny minds they think it will make me toss more merchandise into my cart. It's rude and obnoxious. Kurt, Hunter and Marvin are the biggest windbags at GSN.

It's not a sporting event. I would go to a brick and mortar store and like or tolerate the staff following me through the isles yelling and screaming because in their tiny minds they think it will make me toss more merchandise into my cart. It's rude and obnoxious. Kurt, Hunter and Marvin are the biggest windbags at GSN.

I do agree, but only to a point. I think they are trying to get the audience excited. Hunter i one of my fav. hosts. I remember well his first day on the show.
He was gentlemanly, kind, and especially kind to those who take the calls. As times have changed, he does seem to be getting louder. I find the elder men (who are always the "second in command" to have the knowledge and the kindness that they all should have. I also like Kurt. He is filled with knowledge. I used to watch him just to learn. That was great. Now it seems they have to RUSH, RUSH, RUSH.. to move along...and everything is "being sent away on that night"...THEN it then appears on the show the next day and for many, many days later. I don't like that. You often see the same jewelry over and over and hopefully you remember the last price it was announced. It is frustratinng.

I wrote my comment as a response to another complaint, please read it so you can read what I did to get my refunds.
They are the most dishonest people and I thought AAN was bad.

I see both sides of this issue. I do agree that things seemed to change around 2016. Not sure when GEM SHOPPING WAS SOLD TO SUN CAPITOL. I believe that this change of ownership may be responsible for the changes in policies and changes in the entire process.

I really miss the hosts that used to be in the overnight days, They were less polished than some of the daytime hosts, BUT they sold a different type of jewelry..some more "rough" than the "finished" items. I miss those educators and teachers who helped to make the night hours a great experience that was very different from the daytime host! Again I think this is the result of the new owners!

ESTATE ITEMS ARE SOLD AS IS! I purchased thousands of dollars of jewelry over the past 10 years from this Network. I stopped buying and watching this Network September 2016. Prior to this date, I accepted and kept the majority of items I bought as I was satisfied with the item's quality and price that I paid for them. The few items, 5% or less over all the years, I did return were clearly misrepresented by the Network hosts and apparently not screened properly by their quality control section before being sent to me (if they were even checked by anyone), ie., diamonds represented as without inclusions that were full of defects, gem stones like tanzanite and opal chipped/cracked, gold and platinum mountings clearly damaged with significant pitting and/or bent, etc., . I did keep numerous damaged items that I paid my local jeweler to repair as the repair cost was not too much and he was able to take care of the problems the same day or within a couple days. However, my opinion and support of this Network all changed September 2016 when I called their customer support department to report/complain about an estate item I had purchased in order to have them repair the item as my jeweler told me his very high estimated cost of repair. I was told by three different Network customer service representatives that it was GEM Shopping Network's policy that "ALL ESTATE ITEMS ARE SOLD AS IS". I asked the representatives why the hosts do not state this policy on air or why this policy is not noted on the screen when estate item are being sold, and was told that the hosts know this policy, are reminded of this policy and choose NOT to disclose this NETWORK policy on air. So regarding my defective item purchase, I was refused corrective action by the representatives and returned the item only to be charged a restocking fee (because I had paid for the Network to size this ring portrayed as being "perfect" prior to purchase) and of course I paid the shipping charges too. You may wonder why I took so long to express my concerns regarding this Network...I actually watched this show last week a couple of times and noted that the hosts were still not disclosing the AS IS POLICY for estate items. Also, listening to the same Network hosts with the same old hyped-up presentations I had viewed over the years made me nauseous. I choose not to watch this Network as if I want to buy "as is estate items" with no guarantees, I will take my business to pawn shops in my local area that carry colored gem and diamond estate jewelry. At least then, I will be able to see the item for what it is, and pay the right price for a piece that I want, that I am ready to accept after personally viewing, and pay for knowing that the item is being sold as is with no guarantees. For any of you that do not believe what I have indicated on this post, pick up your phone and call the Network's customer service people and verify what I have presented. I choose not to discredit their operations, to include their hosts, but rather want to present the rest of the story provided to me by their own customer service people that is not made public by the hosts which I believe the consumer should know...ESTATE ITEMS ARE SOLD AS IS!

They are good actors at that, like saying "oh oh someone put this ring it does not belong here, oh well I have to give it the same price crap

What people do not realize about GSN is that the hosts are paid a comission on each item they sell. Therefore a less gready host can ask less for an item than another host. As a result prices fluctuate widely. My suggestion is to low ball your offer. Cut the retail price they quote in half and then cut that price in half again and negotiate close to that price. Some hosts like Kurt, Steve and Marvin are notorious for overstating the retail value of the pieces they sell. They use misinformation as well as deception to make you think that they are giving you great deals while in reality you could easily get a better deal from a less gready host. There is nothing wrong with a host trying to make as much money as they can, it's up to the buyer to understand how the game is played and get a fair price for the item. The GSN host remind me of used car salesman they use theatrics and every sale trick in the book. They are not the most sophisticated individuals but they sure put on a great comedy show. I admit that I watch the show because it's entertaining and let's face it there is very little else on TV these days.

You get what you pay for...the higher priced items are truly nice, but in my opinion the items less than 2.5k are just not worth your money or time. Regarding 3/4s of the hosts...they should go back to selling used cars. Their info is less than accurate and apparently they are only there to pump and dump items. Too bad, the show could be worth watching and buying products if some truthfulness and accuracy was injected as a new standard. Unfortunately, this will not ever happen. Sad...

I purchased a necklace that was marked 20 inches long. When it got to my home and I tried it on I could not get it to close around my neck. There was about a 1 1/2" space between the clasp and the loop. I measured it myself and it was 15 inches long from class to loop. When I tried to return it they told me that I did not know how to measure a necklace. They also told me that because this was my 4th return of a purchase, my account was being closed because I returned too many things. I told them fine, close my account!

I have also had the same experience with requesting to see an item. The sales reps are rude and impatient. They also over charge for shipping. I call this revenue enhancement. At times I feel like I am at a carnival, circus, or a zoo with all the screaming, grunting, and snorting that occurs!

Their auctions are completely unfair Mike is the only host that does it correctly Marvin & Kurt are especially sleaze ball If they don't like how an auction is going they say things like that will be there for awhile or the infamous clock where right at the last second there is a miraculous bidding war even more miraculous several shows later the same piece is up for sale yet again,

The sales rep won't show things if you say you want to see them They say okay and hangup Sound familiar Pearl. I was going to buy a Cathy ring and asked to see it Pearl said oh you want to see it. I said yes and was hung up on I watched for an hour and a half longer The ring was not shown Pearl lost her commission and I learned that the gem shopping network is full of it

I like Hunter and Mike and Ben Another man that's called the gentleman also Marvin is a sleaze I watched in the middle of the night once as he used disgusting euphemisms to describe oral sex on a woman. He is completely disrespectful and anytime I see him or hear his obnoxious voice I immediately change the channel You should too.

The Ellendale mine did not close because there where no more yellow diamonds. If you investigate the cause for the closure you will find out that the mine owners could not sell what they were producing and make a profit that would sustain the operation. In my opinion GSN used the closure to imply that it would result in a scarcity of yellow diamonds and prices would double. From what I can determine by researching the yellow diamond retail market such increases have not occurred and if anything the market for color diamonds with the exception of pink is stable with relatively minute increases. My suggestion to those who buy from GSN is to do your own homework and not to trust the gem informaton being provided by the hosts. Another observation regarding some of the show hosts, they are not totally honest about the rarity of many of the gemstones they sell. I have been collecting gemstones for close to 20 years and I am knowledgeable on the scarcity of colored gemstones and as such can honestly assure you that gemstones are always available as long as you are willing to pay the market price.

This is the company Gem Shopping Network, Oh yes the government should shut them down.Over months I have seen lie after lie from those deviates selling items and try getting anything from customer service if your ever able they find reason why they did not even return your call, all planned.Beside the noise they are talking nonsense about everything they sell.My adive do NOT shop them ever.

I have purchased about 7 items over the course of an year. My most costly piece was an auction item from the OPAL HUNTER who sold me a ruby ring in a nice setting. I believed it was quality and waited 4 months before having it sized. When I had initially asked GS to size it, they said maybe I should wait to see if I would really like it. I should have suspected something, but I agreed. Well, I took it to a master watch maker who sizes items for me, and he looked it over and said he couldn't take a chance on changing it from a 6 to an 8 because the stone had a FRACTURE in it making it highly risky to size its setting. I never wore it-- the tags still on it. It has some Swiss Cert with it with nothing mentioned about a fracture. OMG. No wonder people have STEVE tell them if his high end items are occluded. That discovery was last week. At the time of purchase, this item seemed like a good deal, but 2700 is not a small amount to me and certainly not for a FRACTURED ruby. But that wasn't the only insult. Today, I came home and as I finished my dinner glanced down at the tanzanite buckle ring I bought almost a year ago --- its practically the only thing I love out of the 7 regret pieces I bought. Guess what? The buckle part FELL OFF. Now I have this ugly big fat band of junkily set tanzanites with NO BUCKLE. I bought it for that very design! I will not be spending anymore hard earned money their way any longer. I can see their customers dwindling away and know why. You can only screw people so much, and then they will despise and desert you.

I have bought 3 things-1 a white loose zircon that i had set in 14 kt gold ring setting and it must be cubic zirconia because it clouded and dulled very quickly! 2 a black loose diamond that was in a sm case that said 1.50 kts-but was actually prob 70 points. 3 bought black diamond earrings in post style-cheap setting and poor quality diamonds-looked better on tv-all 3 pieces looked better on tv!

I am sick of these false complaints against gem shopping network in Georgia. I have purchased several times from them over the past 17 years, each and every purchase was as stated, or even better.. All items have appraised far over what I have paid.They are excellent to their customers. They are knowledgeable and funny and very friendly. I call several times and always have a pleasant experience. My gem purchases be they jewelry or loose stones always exceed my hopes. As far as shipping is concerned, I have never paid more than standard US postal first class or small flat rate priority. The postal service sets these rates not Gem Shopping, this I am certain as I work for the US Postal Service as a PTF clerk. Funny how these complaints come flying in by the same people who keep shopping there. The best one yet is the " they are big rip offs, the rings they show on tv are so much larger than the rings you receive". My comment to that was, did you really think you were going to get a ring that is bigger than the presenters head? Come on people ! They always tell you the actual size in cts. & millimeters.So you get the gem weight & size they even put the ring on a models hand to show you. If you don't like them, do not shop there simple " problem solved".

I am a graduate Gemologist, and I have purchased items from Gem Shopping Network. Your letter makes no sense, because I looked up Georgia Houghtaling, and he is a GG, a graduate GIA gemologist. Morerover, his name is signed on one of my appraisals along with his contact number. I called him personally and discussed your claim, and you are incorrect. He is not an employee of Gem Shopping. He is an independent contractor who owns his own appraisal service. He is exactly what Gem Shopping says he is. In accordance, have you ever heard of liabel and slander? Your letter makes me think you are a jealous jewelry store who is out to discredit his competition.

I TOTALLY AGREE WITH THE ABOVE RELATED EXPERIENCES... THEIR APPRAISALA ARE VASTLY OVERINFLATED, AND DONE BY SUB-CONTRACTORS WITH THEIR GSN COMPANY, SO THEIR APPRAISERS ARE NOT INDEPENDENT, AS THEY FALSELY CLAIM! IN FACT, THEY FREQUENTLY HAVE USED 'PRECISION GEM LAB', IN GEORGIA, WITH GRADUATE GEMOLOGIST, GEORGE JACOB HOUGHTALING, SIGNING THESE APPRAISALS (IN 2011). I JUST DISCOVERED THAT 'PRECISION GEM LAB' WAS DISSOLVED IN SEPTEMBER OF 2010, and THE ARTICLE OF 'DISSOLUTION' CAN BE OBTAINED VIA THE INTERNET...SO THEREFORE, GEM SHOPPING NETWORK FRAUDULANTLY PROVIDED JEWELRY APPRAISALS VIA THEIR OWN SUB-CONTRACTOR -- WHO WAS POSING AS A GEMOLOGIST FOR AN 'INDEPENDENT' COMPANY THAT DIDN'T EXIST! THIS BEHAVIOR GOES WELL BEYOUND CONFLICT OF INTEREST...IT'S FRAUD!

I really enjoy watching Gem Shopping Network everyday. NO COMMERCIALS and omn air 24/7. I can say first hand that they respect and treat customers very well.

Actually, I shopped for 14k and received vermeil, poorly done. Never again. NEVER.

Steve, Pennsylvania June 21, 2019

" BUYER BEWARE "

I HAD PURCHASED A GEM STONE, ( CUSHION CUT ), WHEN I RECIEVED THE PKG, I OPENED IT IMMEDIATELY, NOTICED THERE WAS A SMALL CHIP ALONG THE EDGE, REPORTED THE PROBLEM, WAS TOLD TO SEND THE STONE BACK, THEY CAME TO THE CONCLUSION THAT IT WAS AN INCLUSION, AND THAT I WOULD NOT BE CREDITED THE COST OF SHIPPING, ( TO & FROM ), A TOTAL OF $70.00. AN INCLUSION MEANS THAT THERE IS A DEFECT INSIDE THE STONE, AND BASICALLY NO MATTER WHAT I SAID IT DID NOT MATTER. FROM THAT POINT ON, I'VE STOPPED BUYING FROM GSN, THERE ARE PLENTY OF OTHER PLACES TO BUY JEWELRY FROM. IF THE PEOPLE HAVE BEEN WATCHING GSN LATELY, YOU'LL TAKE NOTICE THAT THEY ARE NOT SELLING THE WAY THEY USE TOO, SO I FEEL THEY ARE GETTING WHAT THEY DESERVE!

Gem shopping network, I watch this when i want a good laugh, first after the constant BS you have the WOW boy Brian, every other sentence has a wow in it, who does this, and Hunter with the most terrible voice one must get past just to listen to the so called bargains.All the screaming these so called men, selling women's jewelry, why can they not leave that to women and go out and get a MAN'S job.I can not believe they keep these lying little people there in place of who they should have selling.I myself would watch more but i just can not stand those fools on the show !

Recently bought a Native American Indian necklace. Beautiful and very well packed. . Astonishingly, I received it within 5 days of the purchase. Was overall a very pleasing experience. Can't wait for the next NAI sell off.
Thanks for a well run fast moving presentation.

Judith Daniel, Oregon

I have NEVER had a problem with Gem Shopping; in fact, they gladly accepted a pair of earrings that broke a year after I purchased them. They quickly and efficiently accepted them and offered repair, replacement or refund.

They make false statements all the time and their prices are more expensive than any other sources to buy jewelry. It's just that the people who buy from them believe everything they say. And they push Item's so badly that people believe they better act quickly to get a high quality item when they are paying twice the retail for the item. I wish there would be more control put on these companies. But it is the consumer that should be more aware before spending money most really can't afford to spend.

The fact of the matter is that all retail prices given y gemshopping are overstated. Furthermore, they do lie about the rarity of all types of gemstones. They inflate the price so that prospective buyers will offer more than what the piece is worth. An example is the rarity of jadeite because of the restriction placed on Burma. There is not a single show host that will not harp on how difficult it is to purchase jadeite in thIs country, when in fact jadeite is readily available because the restriction has not been infored and the material comes into this country via Thy land and China. So although I do agree that a buyer should be aware and knowledgeable regarding gemstones they plan to purchase, gemshopping should curtail being deceitful about the items the sell to the public.

I agree gem shopping is a top rate company, you need to learn & research before you say silly things that you do not really have much knowledge about. Tsavorite gems over 1ct. are very rare and the larger the ct. weight the price goes up a lot. 2cts. are not double the price of 1ct. more like 5 times the price.

IF YOU ARE ENTERING INTO THE WORLD OF GEMSTONES, i WOULD SUGGEST THAT YOU FIRST DO YOUR RESEARCH, AND THEN INVEST IN A FEW TOOLS, SUCH AS A REFRACTOMETER, A GEM MICROSCOPE, AND PERHAPS A DICROSCOPE AND SPECTROMETER.ALL OF THE TOOLS THAT I'VE MENTIONED WILL HELP YOU FERRET OUT SYNTHETIC/SIMULANT GEMS, AND KEEP YOU FROM MAKING EXPENSIVE MISTAKES.SHOWS LIKE THIS ARE FILLED WITH DOUBLESPEAK, AND THEY ARE FAR MORE INTERESTED IN MAKING THE SALE, THAN PROPER REPRESENTATION OF THE GEMSTONE THAT THEY WANT YOU TO BUY-ALSO, IF YOU ARE PAYING A SIGNIFIGANT AMOUNT FOR A GEMSTONE/JEWELRY, MAKE SURE THAT IT IS 'GIA' CERTIFIED.THIS MEANS THAT IT HAS BEEN TESTED AND GAURANTEED TO BE REAL BY THE GEM INSTITUTE OF AMERICA.I SUGGEST THAT YOU CHECK OUT SELLERS ASSOCIATED WITH 'THE VUG.COM', OR BUY LAPIDAIRY ROUGH AND HAVE IT CUT TO YOUR SPECIFICATIONS.

Gem Shopping is a first rate company, and what their host said was absolutely true. Anything over one carat is considered rare, and now that commercial mining is haulted prices are skyrocketing. Some commercial designers are getting $6000 per carat on four carat and larger sizes. Be careful with what you see on Ebay. The Tsavorite is in the grossularite family, but if it's light in color is just an inexpensive Grossularite Garnet. Ebay sellers are notorious for making the stones look darker in their ads and then shipping out garbage. Let the buyer beware! Here is a great article from The International Colored Gemstone Association.
http://www.gemstone.org/index.php?option=com_content&view=article&id=107:sapphire&catid=1:gem-by-gem&Itemid=14

I am in complete agreement re: their terrible return policy. The hosts keep telling us that it is easy to return, but ONLY 7 DAYS TO GET OK TO RETURN is an awfully short time to make the decision. I KNOW they think we are wearing the product, and then returning it; that MAY happen, but I deal w/purchasers with the same truthfulness that I think they owe me. They are truly the most inflexible company I've ever purchased from... I have received some beautiful items. and Ive returned probably more than they want. I never tracked how long it was to receive the credit.

I purchased several pieces of jewelry from them and only 1 ring was nice. I had other items that my jeweler told me were junk diamonds, however I was past the return deadline so I figured I take the loss. Then I purchased a Stambolian Sapphire necklace from them and it arrived damaged so I contacted Stambolian and they had me send it to them. They repaired it, reimbursed me for shipping and apparently contacted GSN. I received a call from GSN and they were not happy but allowed me to return 2 items that I thought I was stuck with. Upon receipt of an email that items were signed for I contacted my credit card company and filed a dispute as to stop interest fees. I figured that showed their professionallist and I saw another Stambolian ring I really loved at $1595.00 but I had seen the ring online for $1400.00 at an other seller and they sold it to me for that price. One hour later the same ring was on the same turntable but now offering at $1195.00 so I called back and mentioned this to them, they insisted this was not the same turntable so I told them to cancel my purchase and with that I was informed I could no longer buy from them. My return charges are still in dispute but I don't have to make payments until all is resolved. I have been trying to setup a warning website but unfortunately I don't have the knowledge as to how to do that. I wish I had never seen their channel, nothing but a major scam site . DISH should remove them from their tv lineup.

I agree with comment. I purchases a pink diamond ring that was supposed to be natural pinks with VS1-S1 quality. I was told that I would get an appraisal with it. It came two weeks later. The diamond were S1-S2, and the appraisal did not say the diamonds were natural. It said that they were probably treated and it was not detectable! WTF! When I sent in a certified letter they did not respond. I have sent the ring off to have the diamonds tested. If they are treated, I can guarantee you I will raise heck all over the Internet. For the kind of the money that they ask, they need to give quality service..it seems the minute they get the money its "oh well"...It appears that the public is paying for air time, ...not quality jewelry...