General Motors review: A very bad dealership.

Ok, Here what happened, one month ago I took my car in, two days later I received a email, stating that it would cost 3,458 dollars, but that there were four parts on back order and they were nowhere to be found in America, no one had them. i was told they checked all the GM dealers and these parts were not to be found anywhere in the country. I was then told they did not do loaner cars, had none they claimed, But i know that was another lie, I think it was just another racist jab at me, because I know they had loaners for some customer. they told me I had to rent a car and gave me enterprise. I have spent 1,350 dollars to date on rentals. here's my problem with this. I finally got fed up and demanded, the parts list after I was told that I could drive my car out, even though I drove it in. I then went on line and within 1 minuet after googling the parts numbers, I found one hundred and thirty two different GM dealers some as close as twenty minuets away who had as few as two parts and as many as all four parts. these people, who told me they had the best parts man in the area, simple did not do their due diligence, and I had to get the parts myself. they lied, and caused me great harm. If they had did what other dealers do they would have at least called dealers in our town to find the parts, causing me to spend funds I could not afford. to add insult to injury, i now have to have my car towed out to another dealer to be fixed costing me more funds, and they over charged me more then stated for the diagnosis. They cost me fund that I should not have to bear the cost by myself, because of their incompetence, so this letter is to see if GM could hold one of your dealers responsible for the way they treat some customers. Checking on line I have more complaints then good comments, check the complaints site your self and see what I mean. These folks hurt me and I plan to follow up vigorously. I'm not confident you will help or even reach out to me, But thought I would complain here as well as the other places where my voice can be herd. J V Lewis. this dealer is Key Buick Jacksonville Fl. Any owner thinking of buying from here should beware, make sure you go on line and see what I should have seen first. Worst decision I made in my seventy-five years