General Motors
Reviews and Complaints

After purchasing the 2009 Pontiac G6 4cyl brand new I have had to change out my Low Beam bulbs every 6 months. I have never had to change bulbs this often in any other car I have owned. I see that there may be a overheat problem for the harness which is causing this. This should be considered a factory defect and be fixed. I hope it never overheats and cause a fire that may injure someone. GM better get their act together and start standing by their cars.

On July 11, 2016 the fuel pump in my son's '08 Pontiac G5 went, had it towed to the nearest GM dealer for repairs. He was given an estimate of around $800 for the parts and labor. Two days later he received a call from the mechanic saying he needed another part that goes with the fuel pump. He said it is a Fuel Tank Valve Kit, which he said would be an additioal $400. He said the part was only used on this year and model car and the part is not available, it is on backorder. It has been over a month and still no part. The car sits in the repair shop. Have contacted GM customer service and still no satisfaction. My son bought the car 3 years ago and is still making payments and paying insurance. He had to borrow a car so he can go to work to pay for a car he can't drive. He inquired about a loaner from the dealer and was told they can'take because the car is out of warranty. GM should have to do something, since they can'take fix the car. Lost all confidence in GM products.

I leased a brand new 2016 Chevy silver ado ltz 1500 in may of this year. The truck has been brought back to the dealer no less than 4 times to correct the same safety issue. The issue is the vehicle will dramatically loose power at any given time at any given speed. The dealer (Quirk Chevrolet of Braintree) has attempted to repair this failure on 4 occasions. The violent way in which the truck looses function creates a dangerous opportunity for an accident. I was nearly ran into 3 times. Once in a tunnel during a major traffic, Once while going through a green light and finally it occurred while exiting a down ramp from on a major highway. The vehicle will go from 60 mph down to 5 mph in an instant Without any warning I understand cars have problems now and then but this is a chronic situation that will occur without warning. I feel as though I am driving a time bomb. The dealer has failed to correct this issue. I have asked the dealership to accept this truck back and replacing it with another of equal value less the depreciation criteria. I feel I am being most fair in this request. The truck more than exceeds the lemon law statute in her Massachusetts. My confidence in the accuracy of the repair is zero . mainly because the dealer has made 4 attempts already . I feel I am putting me and my family at great risk.Not to mention the other vehicles on the road. I have been a loyal GM customer my entire life, I have purchased no less than 6 vehicles from GM over the years. I have never encountered a dealership as rude as QUIRK of braintree. The one comment that actually caused the most concern to me was a sales manager saying to me .That I either take the truck or walk he didn't care which. There were three salesmen standing at the time he said this remark to me . I am very concerned by the way I have been treated so far. All I am asking for is what I paid for. A safe vehicle. I would prefer not to involve any legal action but I may be forced to do so. I expect an answer regarding my complaint. I am most certain the court of public opinion would be interested in your response

Recently my 2011 Impala died on the highway while my daughter was driving a pretty scary situation for her. We had the car towed to a local shop where we have repairs. We had the car fixed and the issue was a bad gas pedal/sensor. I was out of town and did not put two and two together that I had received two letters in 2015. One talked about a broken solder connection with the pedal sensor and the other about the throttle position sensor.

Both Letters in BIG BOLD UNDERLINED statements said. "Do not take your vehicle to your Chevrolet dealer as a result of this letter unless you believe that your vehicle has the condition described above"

Well a call dying on the highway is hardly listed as a symptom. I filled out the reimbursement forms and was denied reimbursement. They would not even cover the GM parts used to fix the car. Unbelievable the total charge was $241.92. I did not ask them to pay towing.

We received a recall notice about the gas tank on our 2004 Envoy. We took it to the local GM dealer in Forest Lake, MN on 3/17/2016. We keep checking back with them with no results. They say the gas tank is back ordered. This is a very dangerous situation with gas odors & fumes in the vehicle every time we drive it. We can never completely fill up our tank because the gas leaks out. Please help us get this repair resolved quickly.

Please read, if you are a General Motors- Chevrolet Car Owner

Hi All,

Just wanted to share my experience at Chevrolet Service Centre in India.

I brought my car to Chevrolet service Centre in India, for regular service and replacement of ignition coil. At the time of handover of my car, I specifically told the service advise that CNG kit is installed in my car, if you guys are comfortable doing the service and replacement, then go ahead else, let me know, so that I can take a call.

The service advisor, prepared the estimate for all the work, and told me to come next day for delivery.

After two days, when I went to the service station for delivery of my car, the service advise told handover the bill to me and get the car washed. He informed me that get the CNG disconnect from outside and come for replacement of ignition coil. I made the complete payment as told to me by service advisor, though the ignition coil was not replaced.

When I got my car, my car was not getting switched to CNG. When I get this checked with the local mechanic, I got to know that the main component of the CNG kit got damaged and needs to be replaced.

The replacement of ignition coil, which was supposed to be done did not happen and they damaged the CNG kit in my car.

I made a complaint to Chevrolet customer care next day and got a call from service advisor. I told them if you guys were not comfortable working on call having CNG kit installed in it, you should have told me at the initial stage instead of damaging my car.
I said, whatever happed, now have to get this done from outside. He insist me to bring the car to service Centre and told me that I will not be charged. The customer care manager also called me and told me to bring the car for service station and they will get this fixed.

I brought the car to the service station as per their given time and date. After two days, they told me that I have to pay ten thousand rupee more for repaid and they will not fix the CNG kit damage. This was crazy.

Actually, they wanted to me to bring the car again to their service station so that the generate more revenue and more money.

I made a complaint at higher authorities. Initially, they we not ready to believe me that Chevrolet service station behaved like this.

One of them told me that I am making excuses to avoid payment.

This is the way Chevrolet India is working in India and do not hesitate to make such comments on customers to earn money.

I made the payment whatever they told me and get my car released from them.

After that, I shared the call conversation and other evidence with the higher authorities, which proved them that the service station was wrong.

Now, I have my car with me with damaged CNG system in it.

I wanted to share my experience with you all, so that we can keep this in mind, before going to Chevrolet service station.

I bought a 2014 Chevy Silverado on Jan. 16th, 2016 which just came off lease from Classic Chevrolet in Lake City, MI. When they showed me the truck it was backed up to a wall in which I couldn't walk around the vehicle, but I bought it. In the next two days I had the truck in my heated garage to hand wash. While washing I noticed that the rear bumper was dented. I called out to the dealer and told them about the dented bumper. The salesperson said are you sure that you didn't do it which really offended me. So I drove out there and confronted them about it and they said we will see if we can find a used bumper which I was fine with as long as it was in perfect shape.
When the vehicle was advertised it said that it had 25, 175 when I looked at the vehicle it had over 27, 000 miles on it, so someone was driving it from the dealership. It was said by the salesperson that it will be taken care soon. So after soon when by three weeks and went out to the dealership to talk to the sales manger and was told again that "give me two weeks" that was six weeks ago. When a vehicle comes off lease does it not get inspected? If there is damage other than normal wear and tear isn't that leaser responsible to pay for that repair. Where did that money go to fix the bumper before sold?

I own a 2014 Corvette and a 2015 GMC Canyon. In general I am very satisfied with both but, when I took them in for warranty service recently, I was told by the dealer there were recalls on both. I asked how recent these recalls were and was informed they were several months old. I asked why I was not being notified by mail or email and was told that I needed to check with GMC on this issue. I had the recall actions completed by the dealer at that time and have the receipts listing 4 "RECALLS" and the subject of them.

I asked GMC via their Customer Relations web site why I was not being made aware of these recalls and the first response suggested that they did not have current information to contact me. When I challenged them on this, they them informed me that there were no recalls on record for either of these vehicles.

I then decided to talk directly to someone at GMC and called them. The person I talked to also told me that there were no recalls on my vehicles and I pointed out that I had receipts stating the service performed based on GM "recalls". The agent then told me that they were maintenance bulletins vs safety recalls and that they don't notify customers of these until and UNLESS the customer brings the vehicle in for warranty service. I told the agent that (1)They were listed as GM recalls on my receipts, (2) the descriptions printed on my receipts indicated potential safety issues such as "loss of power steering assist" and (3) even if we don't call these "safety issues", they were vehicle issues and did GM not believe they owed it to the customer to notify them directly to be checked or taken care of? What if the customer did not take the vehicle to the dealer for service but took it elsewhere or did the servicing themselves (something many Corvette owners do themselves). I was told they were not legally required to do so.

Having never had such a basic issue such as this before, I went on line to attempt to get GMC to change their policy on this and ended up filing a complaint with my local State Attorney General. A few days later I got call from someone in GMC's legal offices who basically told me that they were not required by law to notify customers of "non-safety recall issues" and suggested that there were legal customer privacy issues involved! She then offered me an additional year of covered maintenance service on my Vette if I would end the complaint. I declined because they totally miss the point of my complaint: I am not trying to get anything out of this except to make GMC be more customer friendly and keep their customers informed of potential issues by notifying them of these directly.

So, as I now understand it, GMC will respond to the State Attorney General and point out that they are following the law, that they offered me "consolation" that I rejected and that they do not plan to address the issue further.

Under the rule of the law, I guess that's the end of that. The Attorney General will not and cannot pursue this further because GMC is performing to the minimum requirement of the law but I feel I must take every measure available to me to inform US car buyers of the manufacturers lack of moral commitment to the customer and well as their legal loopholes regarding vehicle issues.

We need the qi-pma dual receiver protective case certified wireless seen on www.Dartechwireless.com apple-mfi for the apple iphone 6 ?

I would like to use on my integrated charging mat found in our 2016 malibu. This feature is also found in all 2016 cadillacs - gmc yukons-sierra trucks chevrolet tahoe suburban-malibu-cruze-camaro-impala and volt

Rust corrosion on my 2012MC terrain hatchback area.
My vehicle has a recall on all 4 doors for rust corrosion under warranty as well. But my Hatchback area under lights both sides has more rust corrosion than my doors, the warranty is supposed to be covered under rust corrosion until 2020. Had the Gm dealership General Manager Agree should be fixed under warranty. Had my issue with GM customer care escalated to so called Exectuve Review team and they reufuse to fix my warranty rust corrosion.
spoke with Mary Leocata she says no...called her to speak with her manager and she refused to even give me the information. She says her decision is final...although she offered me a $1000 incentive to buy a new GM vehicle...what a insult...as the warranty that I do have they will not cover. I told her I will never buy another GM vehicle and this was a insult to even offer...if they don't even cover the vehicle I own under GM's warranty rust corrosion. She is a poor representative of GM as not only myself but the many people I speak with, , , the more sales they will lose over a $500 fix.

Her phone number is [protected]

Been to dealership twice and communicated with customer service rep from GMC. They tell me that the truck runs like it was designed to. The transmission hesitates, jumps, and is very sluggish when starting from a stop or slow acceleration. The service people will tell you they know there is problem but GM has no fix. Never buy GM again.

I am extremely dissatisfied with not only the product, but more importantly I am dissatisfied with the service. My properly maintained 2011 equinox had to have an entire new engine! I received a letter notifying me of an oil consumption issue with my make and model - obviously the company is aware of the issue. Which despite my proper care and maintenance (And documentation of service) caused the engine to fail with zero notification my il was low - I was under mileage for an oil change and had no notification from the dash (Which should have occurred as stated in the letter from gm and the user manual). Additionally, my vehicle is under the parameters of extended warranty outlined by gm and says the repairs will be handled, so honor your word and handle it! The letter also cites ‘my satisfaction is important” what a joke! I have had it up to here! No more gm’s for this girl! You all need to make this right.

I took my 2001 Monte Carlo limited edition pace car into Stark GM in Stoughton WI for a recall. These people took my beauty cover off and didn't give it back to me when I asked for it back. This is like stealing from me. I expect something on my car to be returned to me if I paid for it! I have a special car and it needs all of it's original parts to be with it. GM has stolen from me and others and it isn't right. I want all of my original parts back now!

Passenger air bag sensor going bad.

The Passenger air bag sensor goes bad and requires a $1000 service cost to fix. The Passenger air bag sensor has gone bad on 1000s of Pontiac Solstice and Saturn Sky but GM will not fix it. This IS a safety issue. With so many going bad clearly its a failed component. When it fails, the airbag will no longer deploy in an accident. A SERIOUS SAFETY ISSUE.

GM - do you not care about lives?

In 2011, I purchased a new Buick Lucerne from Patsy Lou's Dealership in Flint, MI. I had all the oil changes, tire rotations, and scheduled maintenance done by GM dealerships. I was 'on-time' or even ahead of time on maintenance as I wanted this car to last me a while. I also have On Star and receive periodic reports on maintenance needs. Never was I informed of any trouble, except for a low tire now and then, (and they were never more than a few pounds off.) I drive careful. I always try to keep RPMS under 2000. I ease into my starts and stops. I really babied this car. I also purchased an extended warrantee after the one from the factory expired. That warrantee got me through 2014 at which time I retired.

A few weeks ago, our transmission died while we were out of state, to the tune of almost $4, 000. Hmmmmm. The car had 115, 000 highway miles on it. OnStar showed no issues with my transmission. There were no warnings what-so-ever. I had had a transmission flush done on 8/7/15 by Young's in Owosso, MI at their suggestion along with a tune up, spark plugs, new air filter, cleaning and injectors, coolant flush etc... all part of preventative service.

This car is only 5 years old. I have always bought a Buick but am so disappointed with the quality that I will not buy another. How is it the transmission was fine when it was flushed 8 months ago and then we were told it was full of metal shavings two weeks ago? And, what good is the OnStar Diagnostic reports when no transmission issues were ever noted, even when it was in for repair!

2015 chevy silverado 3500 pickup only 4000kms on a busy highway vehicle shut down loss of power steering fuel filter plugged diesel April 8 2016 refund requested or a new vehicle was told that I had water in my fuel tank and it ruined fuel pump causing metal filings from pump to plug fuel filter ruing pumps 25, 000 in damage to fuel system dealer said to go thru my insurance GM should have an alarm on this filter to pre warn like a seat belt buzzer to get off on a safe spot

Purchased 2016 buick enclave on 1/17/16 from smail buick in greensburg, pa. Left to visit family in missouri.In early february found several spots of transmission fluid on drive. On further exam bottom of vehicle was covered with transmission fluid. Took vehicle to pinegar chevrolet buick in branson, mo. On 2/8/16. Was told that vehicle had transmission work at 10 miles by original dealer that had the car. Person who did repair did not put on a gasket when doing work. 6 quarts of transmission fluid added and seal fixed. Asked smail that day what they were going to do about it. I've been told that a warranty extension on the transmission would be forthcoming from gm. Several return calls yielded the same message that smail was waiting on gm to act. It is now over two months. I want to be reasonable but I also want to know if and when gm is going to send the letter.

I bought a new 2014 Silverado from Auto Nation Chevy in Dallas, TX about 2 years ago. I have a popping noise in my steering that happens 30-40 times a day just going back and forth to work, about 15 minutes each way. I took it back to the dealer and was told it had to get worse before it could be repaired. I had also taken it Reliable Chevy in Richardson, TX and they didn't fix it either. I had purchased a new 2003 Silverado that had the same problem and took it to the dealer 3 times and it never got repaired, so I got fed up and traded it in. I tried again with a Silverado in 2014 thinking things must have changed and I would not have to deal with the same issue, but I was wrong. I give up on GM products. I just traded the Silverado in on a new Ford F150 and when my wife needs to replace her 2013 Equinox it will not be a GM product. I am over it.

I had a recall on my Malibu for brake lights staying on. Had it serviced now it is doing it again. The service department said I would have to pay. This was a recall so evidently it was not fixed right now I drive around with brake lights on as I can not afford to pay the over 200.00 dollars they were going to charge me. I have had nothing but trouble with this car. Needless to say I do not think I would consider purchasing another one.