General Motors review: 2023 buick envision avenir

As of this date, January 11, 2025, My 2023 Buick Envision Avenir has been in a dealers shop since October 2024. There is currently no projected date for the completed repair of my car. This car was also in a dealers shop for 7 days 1 week after I bought it. It has only 14,400 miles on it.

My service representative at Joyce Koon Buick in Manassas is , Mr. Delana Alves. He has been very responsive and as helpful as he can be but I’m told the parts aren’t available. He has worked closely we me on a rental replacement car.

I am a 100% disabled veteran and I have permanent disabled plates on my envision. The rental car that you provide does not allow for disabled parking. That is a major problem for me.

I no longer have any confidence in the 2023 Envision. I want to sell it and I’m interested in replacing it with a different G M product. I believe I should be offered a reduced cost replacement as I have been paying for a car which I have not had for an extended period of time.

This issue should probably be handled by corporate GM rather than the dealership. I have reached out for help from the dealership general manager and owner but received no response.

Please review all possible options and contact me with offers that will resolve the situation.

Virginia Closs
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