General Motors
Reviews and Complaints

I have a 2017 Buick Encore (white) that I purchased new in September 2017 from a local dealer. After about 6 months of owning the vehicle, I started noticing rust spots forming on the white paint on the vehicle. I took it to my local dealer who told me it was rail dust from the car being shipped on a train. ? I thought this was strange, so I called the service department. The gentleman I talked to said it was flecks from the brake pads that disperses in the air while using the brakes. When it lands on the white paint, it will set there and rust the through the paint over time. The local dealer scheduled my car in for cleaning with a Clay bar and then waxing. GM paid for this to be done to get rid of the rust on my car. Now about 8 months after this, the rust spots are showing back up on the white paint again. Now I'm told that I have to get a clay bar and clean and wax the car. They also told me it would continue to show up until I replace the brake pads and pay more for a different kind than what would normally be used. Really ? I buy a brand new car and because of no fault of mine, the brakes put rust particles on the paint and it's up to me to remove them again and again and again...? Why wasn't this a recall of all GM vehicles to replace brake pads with a type that don't put rust on the car paint ? This is my first and also my last new GM product that I purchase. I will definitely be buying a Toyota or another make to avoid cheap brake pads causing rust on my brand new car ! Very disgusting and very unavoidable by GM products ! I am also telling everyone I can possibly tell about this so they don't also get screwed over by GM ! And they tell us to buy American! I don't think so ! Oh may I also add that my vehicle had approximately 4000 miles on it when the rust appeared and now it has 14, 000 and is 1 and 1/2 years old. VERY DISAPPOINTING ! Please contact me at [protected]@hotmail.com

I have a 2014 Buick Enclave. I have an engine vibration at about 1100 RPM. The dealer has changed all the motor mounts and transmission mount. They had me change the y-pipe which did not help I've been to one dealer once another dealer twice and I'm running out of options. I still have the vibration, after my last visit yesterday, I was there 10 hours, they told me it was fixed and it is not fixed what, if any, are my next steps?

I'm the original owner of a 2007 gmc sierra.in which im highly concerned for the safety of myself and most of all my family. Which includes my 2 young children who commute in my truck on a daily basis.. Considering my make and model pickup truck is one of many (1 vehicle being ignored is too many) not being made a serious priority in the takata airbag recall! Since being originally notified regarding the recall (2016 almost 3 years later) ive had a few random issues with my airbag light illuminating displaying in the dic "service airbag" message and then eventually going off for awhile then randomly coming on abd staying on followed by going back off. Ive notified the dealership more than one and also after having them do diagnostics on it their finding was I needed my "brain box" under the hood fuse block replaced. Ok, well that's been replaced in july 2018 and here I now have a service airbag message once again illuminating with the "service airbag" message again! Only now this has been on since 4/1/2019 and has went on and off a couple times but now for the past 3 -4 days has remained on and has yet to disappear.. I have kids in my truck daily and can't believe the risk that gm is comfortable taking when it comes to people's lives and the safety of their customers along with their families. I want something done to be reassured my kids and my family are safe in my vehicle that i've paid gm thousands... Many thousands of dollars for! I've kept my end of the deal by paying in full the cost gm was requesting for their vehicle I now drive... So they need to do the same in assuring their vehicles are safe to drive!

I am emailing to discuss a concern about a very recent vehicle that I purchased. It was a 2008 Saturn Vue with the 3.6L V6. It is a wonderful vehicle with the exception of the Transmission that has just failed to work in reverse.
After further research and invesitigation, I found that there has been a known issue with the 35R clutch wave plate on these vehicles. Although there was a extended coverage on this vehicle, it was never replaced. It should have been declared as a recall, not a warranty issue. This way it would have been replaced for sure.
Unfortunately now I am stuck with a vehicle that I JUST purchased and all of a sudden a week later, the reverse does not work.
I contacted GM and got nothing but a robotic response that the coverage was already extended once and would not be covered.
I was not given the option for my request to have this brought up to a higher athority to possibly be accepted as coverage. Nor did they offer any assistance with a place to take it for quality service. I personally offered to pay for the parts to complete the job with hopes they could take care of the cost on labor. They did not even aknowledge the possibility of this, just gave me again, the robotic answer that coverage has already been extended and would not be offered further.
I

I'm very upset with this so called dealership because I bought a 2015 Dodge Dart and I bought extended warranty and after a few months my wife and I went through a divorce well in the divorce I gave her the car because I bought it for her daughter well after a few months they got rid of it and I waited a few weeks so then I called the dealership to find out how I canceled the extended warranty and the woman over that department told me to come down and sign a paper and I did well after a couple of months I called the dealership and ask them about the check and she told me that my wife picked the check up and I told the woman that I didn't have a wife and she said I gave it to her well and I asked the woman at dealership who's name was on the check and she told me mine name was the only name on the check so after doing a lot of running around and doing what I was told to do by the dealership they got the money back but then my ex went to the dealership and told them that she had the car and the money was hers that I gave the car in the divorce and I did but I didn't say anything about the extended warranty and to make a long story short the dealership wrote another check to me and my ex and I can't get the dealership to tell me if they got the check back from the bank are not and the dealership supposedly sold the day after they wrote the check but I just need to know if my ex cashed the check are not and all they are telling me if I want the money I'll have to sue my ex now when did Bill Holt dealership hire a judge to determine that I'm very upset with this bunch and I'm almost ready to never buy another Chevy from anyone but please help me out and if my ex has cashed the check with my name and her name then I'll go after her and leave everybody with the dealership alone and I'm very upset with this woman at Bill Holt she will not even talk to me

I bought this vehicle from the Dealer in 2017, it was a year old. Prior to that I had 3 Chevy Tahoes (2002, 2006, 2012) all Z-71 and a 1999 Corvette that I still have.

Since day 1, the ride on the LTZ has been less than acceptable...It bounces, it feels every nitch in the rode, every bump, and there is a constant vibration through the steering column. I love the car - hate the ride.

I bought the car with around 41, 000 miles in 2017 and it has around 75, 000 miles on it.

Since getting the vehicle I am on:
...My 3rd set of Z95 Magnetic Strut Suspensions
...Front End Alignment - 2 times
...Rotation & Tire Balance - 2 Times
...Calibers and Break Pads - Front
...Break Pads - twice.
...2nd set of tires.

The ride, as mentioned is bouncy, rough, times it pulls to the left, even on a smooth rode, you feel the rode vibration through the steering column.

On a recent trip tot he dealer, they gave me new Z71 as a loaner, and upon return I told them, if my car rode like that I would be estatic...

I have also had some electronics in the front seat that failed and cost $450+ to repair.

FIrst, I believe GM needs to step in... The Dealership says this is the best it will be. I was originally told the LTZ is the 'best of the best" with accessories and ride. After 5 Chevy's in 15 years, I have been loyal to Chevrolet unquestioned. IF the ride in this LTZ is the best it will be, I will sell it, not re-purchase Chevrolet, and let everyone I know what the issue was.

The 2006 Tahoe I kept til I purchased the 2015, not wanting to have 3 Tahoe's, I sold the 2012 and traded the 2006...2 weeks after I traded the 2006, I tried to buy back the 2006 but it was gone. I have a friend with a 2014 Escalade and he spent $4600 replacing the magnetic ride control struts and the air suspension rear-end. He was not happy with Cadillac either, but at least the Dealership covered the parts and he paid the Labor.

Each time I have had an issue (mentioned above) the Dealership has suggested something else...break pads, rotors, alignment, balancing, 2nd set of struts, as of yesterday they suggested tires. I told them, ok, I'll put on tires and if that doesn't cure it, then you reimburse me for the Struts, break pads, break rotors, Rotation, alignment and the new tires...and of course, they declined.

Please advise me on what to do...If it's not repairable, and GM and their Dealer is no help, then I will get rid of the Tahoe and purchase someone else's SUV, but trust me, everyone will know why. In addition, I have sat on the Executive Board of the AGC (Associated General Contractors) in Virginia, and you all have a discount program with them...trust me...this email will be duplicated and sent to every Contractor Member in Virginia, which is over 700 Member Companies. And I have been one of the biggest supporters of the GM Factory Program with the AGC.

I look forward to hearing from you,
Bob Veith
[protected]@friedenagency.com
[protected]

My name is Tim Helton I bought a new 3500 from Andy Mohr in Plainfield in. I have had problems with the windshield not properly defogging with defrost on at first I thought the vent was unhooked from the dash or a vent gate was sticking because the air dose not blow off to the sides of the windshield only directly center So I took it to have it looked at at the dealership I bought it and was told it works just as it should or as the Sevice agent told me the same as the other models and that if it won't defogger with the defrost and floor heater on high to turn it to just defrost so that it may defrost that way or default to the inside the window this generally happens at this time a year when it's cold with a lot of humidity sometimes it will not even defrost the inside of the windshield on high blower for several minutes or even at all it will leave a small pillar of fog windshield next to both windshield pillars which greatly hinders visibility and creates an even larger blind spot behind the pillars it is very dangerous and now seeing that it is a common issue with other vehicles I'm wondering if something can be done to make the vehicle safer to drive before someone gets hurt with a simple problem as a fogged up window please respond to let me know if there is anything that can be done My email is Tim.[protected]@aol.com. Phone [protected]

On 3/17/2019 I received notification from my OnStar Diagnostics email regarding a recall on my Cadillac 2017 ATS for loss of power steering. I contacted the Crest Cadillac dealership in Frisco, Tx. and scheduled an appointment for service. On 3/26/2019 my car was picked up and delivered to the dealership for service. I received a call that same day from the service manager, Eric Henigsmith stating that there is no remedy available so they were unable to repair. I was also told that there should be no concern for my safety without this repair. I am very concerned however, as the recall documentation I have provided states the following, "A loss of power steering while driving slow speeds or around curves can easily cause a crash". I strongly urge you to contact me with an alternative resolution such as providing another another vehicle while this issue remains pending. I feel that my safety as well as others around me should not be placed at risk due to an unresolved manufacturer malfunction in my current vehicle. Thank you, Elizabeth Lay

My 2017 Volt is not charging fully like it used to 2-3 years ago. I have called every phone # given to me by the GM dealer and from the internet. Several numbers allegedly are for customer service. One # was actually exclusively for GM investing. The other # when called voiced that 'The System is not working..call again later'. Call another time. Meanwhile I've been on the phone searching for someone who is familiar with the Volt, and who cares enough to want to help. I've been put on hold for hours, and disconnected after loads of holding, because the recordings say 'your call is important to us". How important is it really to GM?

How important is it to help a customer who bought a Volt as my first US made car to be satisfied. Now, GM Volt real tech help is mostly non-exhistant, except for telling me to go to the dealer. The dealer is not very experienced with EV's. They took over 2 months for fix a Bolt that would not run.
They brought in a EV speciaist from Michigan and still couldn't get it driving. The dealer told me to call GM, though the phone #s they gave me are either not for tech help, or the phone system was out of service. Several alleged tech support calls said they would connect me to the right person, but that never happened.

Is GM begging me to replace my GM car with a Hyundai or a Kia EV? My lease is up in 2 months.
Let me know if there is a GM human who can actually provide real help, rather than just suggestions to call GM tech folks, who tell me they are not tech support. So GM says 'go to the dealership for help, and dealers say call GM. BTW, speaking to phone people from the Phillipines makes it very difficult to understand. They appear to speak from a script, which makes it so impersonal.

GM, please put on your big guy tech support pants, if you want to sell more cars & have satisfied customers.
Respectfully,
Marty Oppenheimer
The Dalles, OR 97058
cell: [protected]
email: [protected]@gorge.net

Date of incident: 2/7/19
Case 9-[protected]
On 2/7/19 while stuck in the snow trying to help others stuck in the snow, my car started on fire from the passenger side of the engine - moving across to the right. Firemen had to put the fire out, and the car was towed to an accident impound lot, as it could not be left on a snow-removal route and needed to be investigated.
On 2/8/19 General Motors assigned me a case #. I was told I would be assigned a PAC member to go to the impound an investigate 3 days later, and a week later a PAC member called and said they "don't do that". I was then told they would see if General Motors would send someone. A week later, I was asked to go to the impound and take pictures for the PAC unit myself. The PAC unit reviewed the pictures, but decided they may need to close the case temporarily, as the title of the car was in my family's business name, and not mine. They also informed me General Motors doesn't send anyone to the impound either, and questioned why my car was at the impound.
After calling around locally, I found that General Motors DOES send reps over to the impound, or the cars are usually towed to their business for investigation.
I was lucky enough to find a service person at a local dealership to help me figure out the next steps, but he, too, would try contacting the PAC member and they would not return calls or follow up. I spent $100 to transfer the title back to my name to make things easier, and the local GM rep then tried faxing the information to the PAC unit. The fax "wasn't received". After many emails asking for more info from PAC, or asking what happens next and getting no response, the local rep then tried to fax the paperwork to General Motors and PAC again. He had found out they confirmed the car fire was due to the recall. The next step was signing off on the title for General Motors to repurchase my car at blue book value. But, they didn't know how they wanted to handle the fact the car was still in impound at $30 a day.
The car fire was 2 blocks from my home. I could've easily had it towed to my garage where it could sit for free while waiting. The only reason I've had it sitting at the impound is that in various calls with various reps, I was told someone would go there. These phone calls are also supposedly recorded for quality assurance. The car's condition is such that it would have to be towed wherever it needed to go.
When I have sent emails confirming they are received and read, I get no response from them on resolve. I am waiting for the "official/legal" paperwork to arrive to sign off on, so that they can purchase my car back. In the meantime, I have had to buy another car for $1000, and re-title the car that can't be driven for $99. The car has now been sitting in impound for over 6 weeks. That doesn't even include $650 that was spent on the car in the fall for new tires - and barely any miles put on them when the car started on fire. I am just forever grateful that no one was in the car when it started on fire!
At this point, I am past being frustrated. I feel like the people assigned to my case either don't know what they are doing, or do not care. My 2004 Pontiac Grand Prix was a nice car. I really liked it, and would've driven it for quite a while. I bought it in 2017, and wasn't given any type of notice that the car had been recalled in 2015.
I do feel General Motors should step up to the plate, and get the sale expedited, take care of the cost of the impound in addition to what they will pay me for the car. My Dad had the car appraised at $3000 months before, and the car had been parked for most of the winter. The local rep helping me thinks that blue book value will be much less, and it's up in the air if they will help with the impound cost.
I didn't want to file a complaint, but this is getting ridiculous. I work in a large healthcare facility where excellent customer service is our focus. I started out with really good customer service with this matter at the beginning, but then no customer service after 2 weeks. Thankfully, I have a local rep who is willing to go above and beyond his responsibilities to help.
To top it off, the night of my car fire, I made the local news... so everyone is aware of what happened... Here is the link:
https://www.valleynewslive.com/content/news/Car-stuck-in-snow-becomes-engulfed-in-flames--505536751.html
It would be nice for someone at General Motors to take the time to look at my case, and provide resolution to this matter. I have plenty of emails back and forth, but did not attach them to this. I can provide upon request. I did attach pictures of the car.
Thank you.
Kari Walker
Fargo, ND

I purchased a Chevy Malibu on 6/16/17, vehicle ID 1G1ZE5STXHF271243. I have been working with Dillon Hoffman at McCarthy Auto Group in Lee's Summit, Mo, phone 816-313-4517. (1) For over approximately 18 months I have been trying to get a problem with the emissions corrected. I was told that GM was working on a software problem and that I would receive notice when a fix was available. I am still getting the check engine light and a notice sent to my email, but no fix. (2) This winter 2019, I have had problems with the a decrease in acceleration. My check engine and traction light come on and the engine slows, allowing me only drive 35-45 depending on whether I am coasting down hill. I can pull off the road and turn the engine off. After waiting, the engine will run correctly, but the check enginelight still stays on. On my latest receipt, it states P2138. I was told that a part would be ordered. That was on 1/31/19. This is happening more and more often, 5 times this week alone. I would like GM to either repair or replace this car immediately. It's not safe for me to be driving it when I may have to pull over at any time and it may cause a sudden decrease in speed when I am on the freeway. Please give this your earliest consideration.

Geraldine Francis
426 NW 621 Rd
Centerview Mo 64019
[protected]
[protected]

We bought this vehicle when it was new. We really like the way it runs and rides and drives. We have put 118, 000 miles on the car. This car rides and drives better than the Cadillac that we had before.
Now to the complaint. We have had to replace two wheel bearings already to the tune of $425 each.
The blind spot detection on the right side stopped working 6 months ago. Then the left side went 3 months ago. We were told that it would cost about $525 to fix just one side.
Now the front sensors and the back sensors have stopped working. So if someone walks behind me they might get hit if I am distracted. So most of the safety sensors ( if not all )on this vehicle are not operating. In order for me to make my car "safe", it would cost me almost $2000.
I am retired from G M (Saginaw Steering Gear) . I had 33 years in. I have driven only GM vehicles since I hired into GM in 1972. I cannot afford the cost to make this car safe.
I am hoping that you could help out with the cost of these repairs. I purchased this car from a local dealer and have had all of the service done at this dealer. The dealer was Keyser Chevrolet Buick. It is now Burt Watson Chevrolet Buick. The vin number is 2G1145SL7E9200179
Thank you for listening.
Dennis Bates
bates.[protected]@sbcglobal.net

Want you to know I have paid for my vehicle Chevy Impala 2009 for almost 7 years through this company. I liked 7 payments. They have came and repossessed it twice here at the end when I just about had it paid off. I paid it out once. This time they are asking too high price to get it back. Im very upset. I basically bought a lease GM product without being told. I am so dissappointed in a GM product. Dont know if I will ever buy another GM. I got ripped off. GM Financial are nothing but crooks. Cannot believe your company allows this to go on. Way too many complaints against them. Im going to spend the rest of my life finding a way they are investigated thouroughly. For unethical business practices to consumers. This was the wrong consumer to do this way.

Case #9-[protected]
Service Garage; Chevrolet of Canton, GA
Customer #68222
Invoice #232336
VIN #1GCVKREC2FZ212071
I purchased this vehicle used with 42, 000 miles. From day 1, could hear a humming noise inside the vehicle and it got louder when increasing in speed or vise versa. I thought it was the tires. after 3 months, I called GM and explained the problem. I was told the warranty goes with the vehicle and the drive train was good until 75, 000 miles. I took the vehicle to a dealership. the service manager road with me and heard the noise. He inspected the tires. 3 tires are the same, 1 tire was different(front right). He also said it wasn't a bearing. He said I needed to buy 2 new tires for the front. I changed that tire and put the original Goodyear spare on it. The noise did notomergo away. I went back to the dealership looking for that service manager. He had been fired (I wonder why). Talked to new manage and he said bring it in for a day and they'll investigate. They found that the front right hub bearing was bad. I asked if covered under drive train and was told no. $685.60 later, the truck was fixed. No noise. The bearing has a lifetime warranty. so now I'm upset. The vehicle has 51, 415 miles on it and a bearing goes bad! They charged me $293 for the bearing. I could've gotten one for $100 at Amazon. The labor rate was $135/hr(outrageous). But I wanted Chevrolet to do the repair. I have a friend that works at Midas, and he could've done it for less than 1/2 price! I believe that the bearing was faulty! The other side is fine! My wish is that I get reimbursed for this! The costs of parts and labor are ridiculous! I should never had a problem with this truck with such low miles. I have owned Chevy Trucks for years and have never been so upset over a problem like this. I know friends that have trucks with over 200, 000 miles on them before they had to change a hub bearing. Please help me out here. If I have to, i will report this to the BBB. Thank You Earl Beede

I own a 2006 Checrolet Impala that I purchased in 2008. The power steering has always been a problem. I've had the power steering line or pump fixed 5 times. There was also a recall on it a couple years ago, but it broke again. Each time my power steering went out, I was in heavy traffic. On February 6, 2019, my Power steering went out again while on my way to my doctors appointment in the middle of traffic, as a result, I had to go ahead and purchase me a new vehicle. In cases like these, People should really be reimbursed due to having to pay out of pocket for the same issues over and over again.