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I wish that I could leave a “0” rating! We drove 8+ hours to deal with this location and put a deposit on a motorhome before we left. Although our sales consultant was great, the motorhome was “sold” by another salesperson due to a cash offer on our sales consultants day off. We were never contacted until after the fact by the sales manager (Tom P.), who was rude and covering his tail since the fact that there was a contract on the unit already. No chance we would ever buy from General RV, or recommend them to anyone else. We have called the General RV corporate office and also, since we have followed Matt from Matt’s RV Reviews for quite some time and took the trek to General RV in Ocala because of his videos, we tried to contact Matt back, as we spoke to him by phone on the day of contract signing. We have not heard back from anyone. Funny thing is, when the cash deal fell through, they had the nerve to call to see if we were still interested. Find a local family RV dealership to deal with and stay away from the likes of General, and other dealership chains, they are all the same, promises, promises, promises, with no true ethics in the sales realm.
Recommendation: RUN away from this dealership!
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That’s incredibly unprofessional, especially after you had already put down a deposit. It's disheartening when even the sales manager is rude and doesn’t take responsibility for the mix-up. It’s good that you’ve reached out to their corporate office and tried contacting Matt. Hopefully, they’ll respond soon. It’s a shame that they called back only when the cash deal fell through. Your advice to deal with local family RV dealerships is spot on.