General RV Center review: Avoid general rv at all costs 1

A friend of mine bought a beautiful NeXus motor home from General RV in IL. I wanted the same one, which was in FL, Dover specifically. They promised I could get the same deal but had to take delivery before the end of the month — the next day. I’m in SC. I was trading in my old RV, and they said they needed possession before finalizing the deal. They proposed I drive to NC, drop it off, and they’d deliver the new RV to my house for $5,000. Ummm, no. I decided to drive down that night to deliver my old RV. I packed essentials, loaded the dogs, and drove 10 hours. I got there, and the RV wasn’t ready. I did a walkthrough and gave them a punch list of items to fix. After two days, with little progress, I had to leave. They’d already taken my old RV but left much unfinished. I said my guy would handle the remaining fixes, and they agreed.

I didn’t know about a gas tank issue until heading home. In Jacksonville, FL, I stopped for gas, but 4 pumps and 45 minutes later, I learned it was a known issue. Ummm, no one thought to fix it? I returned to Jacksonville General RV. They confirmed the batteries weren’t charging and noted the fridge bin was cracked. They took pictures and said they’d order and ship a replacement.

I arrived Oct 31, finalized paperwork Nov 1, and left Nov 2. They were supposed to transfer my old tag and provide missing parts (curtain, tiebacks, mirror, fridge bin, etc.). I later realized I overpaid $25k for the extended warranty due to their sneaky presentation. While waiting around, I read my paperwork thoroughly and requested cancellation. They said I needed to sign paperwork for that.

In December, General RV argued I needed to pay taxes on the new motorhome before completing the registration transfer. In SC, tag taxes aren’t due until August, confirmed by the tax assessor’s office. Still, General RV insisted I pay taxes and provide proof. First, they claimed I needed to pay sales tax, then switched to property tax. SC has a $500 cap on sales tax for this sale type. They sat on the paperwork for a month, despite legally having 45 days.

Meanwhile, SC DMV sent a letter stating I must return the old RV tags due to canceled insurance or face fines and suspension. Had the dealership acted timely, this wouldn’t have been an issue. I had to visit the DMV to resolve it.

Separately, someone emailed my purchase agreement to the tax assessor’s office. I discovered this while paying house property taxes and saw the new RV listed — odd since they aren’t due until August. This raised concerns the dealer might’ve requested a new plate, not the transferred one I paid for. I called the assessor’s office and DMV. The assessor couldn’t say who sent the paperwork but told me to call once the transferred plate was in their system to fix it. Yet another task for me. It seems the dealer wants me to pay taxes now to get the receipt they need. Not happening.

The dealer also increased the RV price and trade-in value equally (a wash) but failed to disclose it would raise my taxes. When questioned, they assured me it wouldn’t affect taxes — they were wrong. My property taxes increased by hundreds of dollars.

My guy fixed everything the dealer should have addressed, and NeXus themselves took care of additional issues. Their national sales rep was great and fully aware of my General RV experience. I have nothing but praise for NeXus.

As of Jan 6 (60+ days later):
• No registration
• No replacement parts
• No cancellation of extended warranty
• Dover store confirmed Jacksonville didn’t order the fridge bin

This has prevented me from driving the RV anywhere. I can’t refinance to lower my rate since underwriting requires registration. I’m constantly following up because no one does what they say they will. Calls are passed between people, and everyone seems surprised I’m upset.

I filed complaints with Florida Highway Safety, the Attorney General, and BBB. FL Highway Safety required the dealer’s license number, which the dealership claimed not to know. After research, I found it in a FL database and submitted the complaint.

You’ve been warned. Once you sign the loan, they ghost you. I have no idea how they stay in business.

Update 1/6/2024, 4:30 PM EST: Still no resolution. I emailed the Sales Manager to document expectations, and they assured me of updates. I finally received paperwork to cancel the warranty and sent it to their cancellations department. Let’s see how long it takes to get my money back.