Genesis Healthcare / GenesisHCC.com
Reviews and Complaints

During hurricane Florence patients from our sister site in Norfolk was evacuated and sent to Ashland. Our DOR Dhanaraj K Vanarasa read a E-mail from his boss stating that if all employees would like to stay and help get the Norfolk residents settled with a Bonus of $50 a hour on next pay (09/21/2018). On Wednesday September 12, I worked my regular shift from 8:45am to 4pm Clocked back in at 4:07pm clocked out at 7:15pm took a break until 8pm and clocked out at 10pm. Next day he informed us the email was not for the staff but was for all DOR's and he read it wrong. I reached out to his director and she was just apologetic told me to come into work Saturday and Sunday to get overtime for that week . I would like to be compensated for my time not just my regular pay.

My mother was in the Powerback facility in Baltimore on Brightfield Rd. in Lutherville. When she arrived one of the first things that she noticed was how dirty the place was. The staff will put on a friendly face/nice attitude when someone is visiting but when no one was there visiting they showed their true colors! My mom had just had back surgery & was in a great deal of pain. She had to request her pain medicine which was fine. The problem was that when she asked for her pain medicine when she was allowed to have it the staff would either ignore her or she wouldn't get her medicine two hours later. By that time her pain was unbearable for her. One of the employees actually argued with my mom about her getting her medicine. The worker claimed that she had just started her shift & didn't know when her last dose was. Really? Aren't you supposed to keep a chart or records of some sort?

When my mom's blood pressure was taken it was 165/82 when her normal pressure is 112/62. She requested that a nurse or doctor come in because she was afraid she was going to have a stroke but nothing was ever done!

My mom had a room mate when she arrived. One of the employees came in to give something to her room mate & my mom was looking at the employee. For no reason the employee said in a very nasty tone " there's nothing for you"! Also after the room mate was discharged the employees changed the sheets & pillow case but didn't change the bedspread. Yuk!

My mom's surgical area was not cleaned often enough like it should've been.

My mom woke up at 4:00 am one morning and walked out into the hall and down to the nurses station. There was no one manning the station and across the hall there were two employees sleeping in the Greenspring Lounge & one employee sleeping in the Schwan Lounge. This is uncalled for and very unprofessional.

My husband went to go visit my mom in the afternoon and when he got to her room she wasn't there. My husband went out to the nurses station to find out where she was and there were two employees standing right there behind the desk and knew that my husband was standing there but they totally ignored him.

Now there were a few employees there that were kind. The Physical Therapists were very nice. But there were quite a few that were not in the PT department that were not professional and didn't have compassion. They should not be working in a place where compassion is needed. The building needs a whole new over haul. The windows and carpet were filthy. Screens were in need of repair. The place smelled.

Of course they were having some type of inspection going on one of the days and things looked different for show purposes only. Your facility does not care or have compassion for human beings. I would never recommend anyone to use this facility. My mother went for her follow up visit at GBMC and told the nurse about her stay and the nurse had said that they get complaints about Powerback often. Something needs to be done!

My dad has been in your Bradford Square Frankfort Ky Facility for Several Months now.

He attends therapy sessions there with Rikki.

On several occasions that myself and my husband has been there Rikki smelled strongly of marijuana. This has not been one time but many times. At first I ignored it. Til the last time we were there my husband mentioned it to me as we where leaving. Its my understanding that she is the manager and head therapist for this facility.

My husband and myself are very concerned. The night staff is very rude and will leave my father in bed all night without bathroom breaks or even to check on him. We wanted you to be made aware of these problems because we have made our concerns known with the facility director and we have not received a response. We at this point are looking for another facility for my father. And I am going to make a formal complaint to the state.