Getaroom review: Pricing

I recently had a terrible experience while booking a stay at the Grande Centerpoint Hotel- Terminal 21 Bangkok. I believed I was booking directly through the official hotel website, only to be redirected to a third-party website, "getaroom.com," without my knowledge or consent.

Initially, the price was $1,1468 ( incl. tax) (for 3 rooms for 3 nights (i.e. Rate per room per night $127.19) However, not only did the room category change without any prior notification, but I was charged an $1,526 ( incl. tax) per room for each night of my stay. For all three nights and three rooms, I was charged a total amount of $13,742.37 ( including taxes)

When I reached out to the hotel directly, they informed me that I had booked through a third party. Upon contacting "getaroom.com," the third-party website, they refused to provide any assistance or grant a refund. I have now initiated an investigation with my credit card company to rectify this situation.

I strongly advise anyone considering booking through this website to exercise caution and carefully review the terms and pricing before finalizing your reservation. I would urge others to avoid this website at all costs.