Glenbrook Hyundai
Reviews and Complaints

I got a quote for a Palisade and put down $1000 on my credit card. It was non-refundable, but that was fine with me since I really wanted the vehicle. However, when the time came to pick it up, the price had increased by $150 per month. They didn't give me my money back. I tried to dispute the charge, but I lost because the receipt stated it was non-refundable. I recommend staying away.

I really liked doing business here. I came in before and talked to Chris about getting approved for a loan and finding a car that fits me. They only had one car I liked at that time. I came back a month later and Chris found me a 2019 Ford Fusion SEL that I really love! There was a chip in the windshield that I saw after buying it (my bad for not noticing) but Chris told me where I could get it fixed! I really like that they didn't push me to buy right away and let me know when new cars came in!

Don't bring your car here for service! Seriously, run away! We brought our brand new 2021 Kona here for an oil change. They didn't tighten the oil plug properly, and it came loose, causing the engine to blow up. We've only had the car for 3 months, and now they're refusing to take any responsibility. It's a complete nightmare. We've always been loyal Hyundai owners. We had a 2000 model, traded it in for a 2018 that we bought at Glenbrook, and then traded that for the 2021. Their customer service is terrible, and they don't take any responsibility or keep their word. It's just not right. Don't ever go here or buy a car from them. They're total crooks! Because of their negligence, all our warranties got voided. You go to the dealership to protect your warranties, not to have them voided.

We bought a brand new 2020 Nissan Rogue from Glenbrook Hyundai on Feb 6, 2021. On the way home, we received a malfunction alert. We immediately contacted Glenbrook Hyundai and they suggested that it might be a sensor covered in snow. After confirming that the snow was not the issue, my wife returned the car to the dealership. Glenbrook Hyundai advised her to take it to *** for further inspection. The technicians at *** scanned the car but found no problems. However, they recommended a diagnostic test, which would cost $130.00. The *** technician contacted the Hyundai dealership, but they refused to cover the cost. We believe that Glenbrook Hyundai should take responsibility for the diagnostic and fix the malfunction. We reached out to them through their website, but received no response.

Don't mess with this business. They don't honor their warranties. I went there to see what was wrong with my car because it was idling really bad. The mechanic told me I had a small hole on my exhaust and to come back next week so they could fix that. When I arrived, the mechanic inspected it again today, even with the previous diagnosis, and said there was no hole in the exhaust and no sensors came on. He then tried to tell me that my tires were causing the idle issues. I asked to speak with the mechanic before he worked on my car, and the lady at the front desk said to talk to her like she's the mechanic. When I left there with no resolution to the vehicle issues, I arrived back in my hometown (about an hour away), and the vehicle started beeping and a sensor light came on that I've never seen before, and it was flashing. Also, last week, they tried to offer me $7000 for my vehicle that I'm purchasing through them, but I still owe $10,000 on it. I may not be a math professor, but that would still leave me with $3000 to pay on a vehicle. Who would expect their customers to agree to such a trade?

On [protected], I discussed a 200,000-mile warranty with salesperson Ken outside the dealership. We did preliminary paperwork inside. I sought a base model for lower payments. My husband joined to test drive vehicles. We found the Kona too small, preferring something like my 2014 Chevrolet Captiva. We test drove a 2020 Tucson, which I liked, and inquired about financing. I didn't plan to buy that day but wanted cost estimates. Ken and manager Jeremy presented an Estimate Sheet with costs and payment options. The high payments shocked me. They offered a better deal if I financed with Hyundai. Jeremy tried to match my credit union's rate but couldn't. I aimed for payments under $400 and a loan term under 60 months. After negotiations, they met my conditions. At home, I gathered my trade-in's title and keys. Sales Manager Geoff joined in, offering a lower interest rate with a warranty. I signed papers without reviewing them, trusting the dealership. Later, I found unexpected charges for a Vehicle Service Contract. I returned to the dealership for clarification. Geoff and finance manager Tim addressed the issue, voiding the contract and adjusting the payment to $298. Tim's demeanor was dismissive. Despite the ordeal, Ken was professional throughout. I request an investigation into these practices and a response to my concerns.

I got this 2017 Hyundai Tuscon, right? And guess what? It's got this recall thing going on, thanks to Hyundai Corporation. They're saying there's a risk of the engine failing and even catching fire. Scary stuff, right? So, naturally, I reached out to Glenbrook Hyundai, the dealer I bought it from, and Hyundai Corporation to sort it out. But you know what? They're not doing anything about it. No warranty coverage, no help with the recall. Nada. So now, I'm stuck renting a car and paying for it myself. I've tried contacting them multiple times, but they're just not budging. It's a real hassle, let me tell you.

I got a 2011 Hyundai *** that I've been taking to Glenbrook for 4 years. I went there 'cause I smelled gas after filling up. They said I needed a catalytic converter and I ended up shelling out over $3,000.00 to fix it. But guess what? Not even 2 weeks later, after filling up again, I smelled gas once more. They told me my gas tank needed replacing and even though I expressed my concern, I had to cough up $1500.00 to replace the tank and the gas filler neck. And now, after filling up my gas tank again, my car is straight-up leaking gas! I need some help, man. I was too far from home to safely take the car back to the dealer and I'm worried that even after all this time and money, I still got the same dang problem I brought the car in for in the first place.

I bought a 2013 Elantra in 2012. The salesperson told me I could get an extended warranty for 2200 bucks, and they'd give me the money back when I hit 100,000 miles, as long as I didn't make any claims. So, when I went to the dealership to get my refund, Rachel H from the business department said I needed a form to prove I was owed the money. I couldn't find any form like that in my paperwork. I told her that this was the second car I bought with the extended warranty, and I got a refund for the first one without needing any form. I don't remember ever seeing or getting this supposed form. She said no form, no refund. I even called the general manager, Paul W, twice, asking him to call me back and help me sort this out. But guess what? He never replied.

This company keeps sending me mail, stuff to buy, and asking me to trade in a car I don't have anymore. It's annoying and they need to stop. They sold me a car in 2016 that was part of a lawsuit against Hyundai, but they kept saying it was fine even though it had problems. It almost caused an accident a few times, even on the highway with big trucks around. I got rid of the car in 2020 and I won't go back to this dealer or buy anything from Hyundai again. They shouldn't have my name or send me stuff anymore. They need to delete my info and not contact me. If this complaint doesn't work, I'll call someone else.

On 4/8 we purchased a 2022 Tucson and exchanged our Crosstrek at Glenbrook Hyundai & Genesis in Fort Wayne, Indiana. On May 4th, we noticed they hadn't made the final Crosstrek payment at the time of the deal and delayed 20 days to document this error. Consequently, we had to independently resolve this with our bank. Two months post selling our Hyundai, we can't register our new vehicle in Indiana due to incomplete paperwork. Repeated requests for assistance to finalize the sale have been made as they only provide necessary documents upon request. We're still driving an unregistered car because of their oversight. Today, seeking the last form, Tim B interrupted and yelled to silence me, accusing me of being confrontational.

I got an SUV on 4/23. My 1st payment was due on 5/23. But on 5/20, I still didn't get a bill or title info. The Hyundai website said they didn't have my info. I called Glenbrook Hyundai and talked to the finance department. They told me to wait until Monday and if I don't get anything, pay at the dealership. I told them my payment is due on Sun. I don't want it to be late, but they said it won't be marked as late. So on Mon. 5/24, I paid $262 at the dealership (they gave the wrong amount). On 6/2, I got a call from a debt collector. I explained and the guy said he'll take care of it. But on the 10th, it still showed as late online. I called Glenbrook and they said they'll fix it. But I never heard back, so yesterday 6/14, I texted them and they said Tim will call me at 1pm. But I never got a call. I got the title paperwork 49 days after I bought the car. The 1st bill came in the mail 3 weeks AFTER it was due. And my account still showed 22 days late yesterday, so I paid AGAIN so it won't affect my credit.

This happened on 5/11/22. This business has a website that lets you figure out a lease payment for a specific car based on detailed criteria such as credit score, mileage desired, lease term, and amount due at signing. When completed, it showed the lease payment would be $333/month for a 2022 Hyundai *** that was to be on site in June. I was willing to put $1000 down to hold it. When I went to the dealership, I was told it would be more than $100/month more than I was quoted online. I showed the salesman, and he showed the finance manager the quote on the site. It included tax and first payment because they first tried to use that as an excuse. When they agreed it included everything, their excuse was they knew they had a mapping error with corporate Hyundai, so that must be the problem. They'd be glad to lease the car to me for the *** mile plan and an extra $130.00/month. When I questioned their false advertising and bait and switch tactics, they had no answer. I asked if they knew they had this mapping problem, why did they keep it up on their website. The salesman said that was a fair question, and he didn't know.

I bought a 2014 car from Glenbrook Hyundai with 135,000 miles on it. They said it passed all the safety checks. I also got the extended warranty for extra peace of mind. When I bought it, the TPMS had a problem, but they said they fixed it. They told me the TPMS light would go off after driving 20-200 miles. I drove that much, but the light never went off. I tried reaching out to my salesperson, but they didn't respond. I took the car to get checked because of the TPMS issue, and they found more problems. They found missing brake hardware, rear brake pads on the wrong sides, leaks at the valve cover gasket and water pump, a bad inhibitor switch, a cracked A/C belt, a bent tire rim, broken sway bar links, and other issues. The warranty company wouldn't fix any of these problems and said it was the dealership's responsibility. I called the internet sales manager, but they said they would talk to someone else and never called me back. I tried reaching out to them again, but they didn't respond either. Finally, I called the dealership and spoke to someone who I sent the list of repairs to. The General Sales manager responded by saying that I bought a 2014 car with 135,000 miles, and it passed a safety inspection, so it's safe to drive. They think the other dealer is just trying to find any problems to make money. They said if I want to pay more for the car, they can talk about fixing issues that don't affect safety or drivability. But how can a car with missing front brake hardware and rear brake pads on the wrong side be safe?