Priority Honda Roanoke
Reviews and Complaints

I bought a 2010 used Honda CRV last month. They gave me a CarFax after I bought the car. Two days later, I found out the car had been wrecked with moderate damage. I went back to talk to the sales manager, but he was too busy to talk. If I had known this was a wrecked car, I would not have bought it. I did not know they sold wrecked cars.

I bought four new Continental tires on February 8th. There's a crack on the sidewall of the right rear tire. They told me it happened because of a road hazard. Before this, I had Continental tires on my Honda Odyssey for a long time and never had any issues with road hazards. I think they sold me a faulty tire and should replace it for free since they're less than three months old. But instead, I have to pay for a new tire.

I bought a new Honda Pilot and extended warranty in 2017. In 2019, the transmission had a problem and it was covered by the warranty. The issue wasn't fixed and had to be serviced again in October , still under warranty. Now, in June 2022, the warranty has expired by 3k miles and the same transmission issue has happened again. I'm being charged for something that should have been fixed under warranty multiple times. I've talked to the business's management, but they haven't resolved the issue.

I bought a car on 5/18 and got a Service Contract for $3,070.90. Unfortunately, I had to bring the car back on 5/29, 06/17, and 06/20. Finally, on 06/30, I took it to ***, and it has been in the shop longer than I've had it. They're saying the Service Contract doesn't cover any issues with it. I financed it for $7,139.19 and paid $6,000.00 in cash. The total price, including delivery, was $10,068.29. When I got frustrated and wanted to trade it for something else, they only offered me $2,500 for the car. I have pictures and paperwork from ***, showing that the car has a lot of rust and is considered unsafe. I have my three grandchildren with me, and their safety is my main concern. I'm still making payments on this car but haven't been able to drive it.

They are the worst. They did an oil change on my vehicle as I was moving out of town. Engine got blew up on the way to *** because someone from dealer left the oil plug loose. They said they would fix it and gave a loaner car. They replaced the engine with another used one. I picked up his vehicle and drove to *** after couple days, all sorts of warning lights appeared on the dash. I took it to a local Honda dealership and they are currently working to fix the problem. Apparently, they removed the Body control module and bunch of other wires when replacing the engine and broke bunch of clips when putting it back together. According to the local Honda dealership, they also found some loose bolts on intake manifold. We have been trying to get hold of Priority Honda for almost a month now, I'm without a vehicle now and spending way too much money on Uber and Lyft. I called them today asking for a rental vehicle, and the lady named *** said she would relay the message to the manager and I

I got my car fixed last September, I reckon. I bought my own tires and they put on new tires, brakes, rotors, brake flush, and alignment. I paid over $1,000 for the repairs, but I can't remember the exact amount. Around June or July, I forgot that I went to Nova. I noticed that the car shakes when I brake, but only then. I had some issues with them, so I went to *** in Roanoke and *** When Priority checked it out, they blamed me for braking too hard and didn't want to honor the warranty on the brakes and rotors. They had a warranty of 12 months or 3,000 miles. *** said that Honda installed the parts incorrectly, while the *** said that they installed something wrong and it broke, maybe the hardware kit. I recorded them saying that it's not my fault at all. I tried contacting the manager or the highest-ranking person on the service side, but they didn't want to do anything. The VP or manager on the sales side said he would help, but he never called me back. I reached out to customer service, but it took them months to respond and they said it was a problem with a third-party dealer.

I bought my 2016 Certified Used Honda Pilot from Rick Woodson Honda in early 2019. A week later, they changed to Priority Honda. I got this car with an extended bumper to bumper warranty, and it was factored into my monthly payment, which we've been paying since early 2019. We've been paying the same monthly amount since the start of the loan, including the extended warranty.

A couple of weeks ago, I took my vehicle in for service because of some issues with the fuel injectors. Normally, this would be covered by the extended warranty. However, I was informed that our extended warranty was canceled in February or March. I never canceled this warranty, and I've been making monthly payments for it since the beginning of our loan!

I've called Priority Honda more than five times now, explaining that this needs to be resolved. I've given them proof of my monthly payments and evidence that I never received any credit or reimbursement for the extended warranty. Every time I call, they say they're working on it, but it's been over two weeks now, and there's been no resolution.

I bought a 2016 Kia Sorento from this dealership. When I test drove it, I noticed that the cruise control didn't work. The salesman told me to make an appointment with the service department and they would fix it for free as a courtesy. So, I made the first appointment and a service consultant initially said it would cost me around $467. After I explained the situation and she talked to her service manager, they said they would fix it for free.

When I picked up my car after they worked on it, the cruise control was actually worse than before. Before, it would work sometimes, but now it's not working at all. It clearly says on the original service ticket that I filled out. I called back right away and spoke to another service manager, who told me to bring it back and they would take care of it for free.

But now, after my most recent conversations with their service department, they're telling me that not only will the repair cost me $467 again, but they're also not responsible for the fact that my vehicle now runs worse than before their technicians worked on it.

We bought a 2018 Jeep Compass from here on November 19th. When we test drove it, my husband noticed the alignment was off and there was a humming noise. We told the salesperson about it during the test drive. They said they could fix it if we decided to buy. We bought the car. We called on Monday, November 22nd, to schedule a fix, and Priority set an appointment for the next day. We dropped it off in the drop box and wrote on the envelope about the alignment and humming. On the appointment day, we didn't hear anything from anyone and kept calling with no response. Finally, on November 24th, we heard back, but they couldn't do the repair and had to send it to another dealer. We were able to pick it up on November 29th. They said the alignment was fixed, but we asked about the humming. The service rep said, "If the alignment doesn't fix it, bring it back. We didn't look into it," even though they said they would. My husband told them it wasn't an alignment issue causing the humming. They told us to take it to Jeep, and it would be covered, but they charge a diagnostic fee. We spoke to Jeep, and they said since Honda agreed to fix the issue, they should have brought it to them and paid the fee. We think this is right because they promised to fix the issue and sold it to us that way. We want them to pay the diagnostic fee as promised when they fixed the issue.

I paid $1000 as a deposit so the dealership could order the specific color and model car for my daughter's birthday/Christmas gift on October 04. The dealership assured me that the car would arrive at the end of October. We called multiple times to get updates, but they kept pushing the delivery from October (as promised) to November, then to December, and finally to January 2022. I asked for a refund of my $1000 deposit since I was able to get the car sooner at another dealership. They told me it was non-refundable. On December 30, they called me and said the price had gone up, and now I would have to pay the new price. They still did not offer to refund my deposit unless I didn't want to pay the new price. They said they had other customers waiting to purchase the car at the new price. This is totally unfair and price gouging since the car is in demand. They offered to give me my $1000 back when I took possession of the car on January 26, 2022. I would be in the same situation without a car, having to search for another one and wait even longer to get a car for our household. The dealership manager was rude and said, "Take the car at the new price or take $1000 back" at the time of possession. We needed a car since we specifically ordered it for my daughter, so we ended up paying a higher price because we needed it. The original signed document showed a car price of $24115, but I had to pay $25160 on the day of possession. They took off a few extra items ($229.95 for pinstripe and Nitrogen). However, I still ended up paying $815.05 plus tax more and the car delivery was delayed by more than 3 months from the promised date. They should honor the price they agreed to and refund me $815.05 plus tax.

On Sep. 3rd 2022, I went to Priority Honda (Roanoke VA) 'cause my 2013 Honda Accord wouldn't start. Before that, *** checked the car and said the battery might be dead, but the problem could also be a bad alternator or starter. So, 'cause I needed a more thorough investigation, I took it to the Priority Honda Service Department. When I dropped off the car, I told them what *** said about the alternator or starter possibly draining the battery. But the service person didn't take me seriously and insisted it was just a bad battery. Since they weren't listening to me, I insisted they also check the alternator and starter. Right after my visit, I noticed the car still had trouble starting. 'Cause the issue wasn't consistent and it was hard to schedule a timely visit, I planned to bring it up at my next oil change, which was coming up soon. On Nov. 16, 2022, my car wouldn't start when I was running an errand. I called Priority Honda to let them know, even though they had just put in a new battery. The service department said they checked the alternator and starter, but didn't find any problems. They didn't admit any mistakes and didn't offer any transportation to help me out since my car had just been serviced by them. I called their customer service line *** to report the issue. The person on the other end said they would look into it and get back to me, but they never did. I had to get my car towed to a nearby auto shop, and they ended up replacing the starter. 'Cause this second repair visit could've been avoided completely, I'm asking for a reimbursement of the $75 towing expense and the $150 installation fee.

I bought a 2019 Honda Civic in June/July . Recently, I contacted the dealership to see if I could trade in the vehicle. I spoke to ***, and when I gave him the vehicle information, he said that "auto check" showed the vehicle had been in an accident. I told him that wasn't true during my ownership. I tried to get more information from him, but he wouldn't answer my questions. I took the vehicle to another mechanic and asked if they could tell if it had been in an accident. They confirmed that there had been body work done on the back bumper because the paint color didn't match completely. I contacted *** again for more information, but he told me to check the report myself. When I mentioned that I filed a complaint with Honda, he refused to give me any information and told me to contact the used car manager. I called and spoke to ***, a sales manager. He looked into what I told him and confirmed that car fax didn't show anything, but the vehicle was indeed in an accident in *** on 3/12. When I mentioned that this affected my trade-in value, he increased the original offer by $600 to $18500. I wasn't satisfied with this, so I reached out to the General Manager ***. When he finally got back to me, he claimed there was nothing he could do and that they didn't even have an account with "auto check". I asked him to buy the vehicle back, and he agreed at $18500. I checked the "fair condition" value on KBB, and this offer is way below what it should be in today's market. I reached out to *** again with no response, so I contacted *** and explained that $21k would be fair in today's market because it still wouldn't completely pay off the loan, and I would have to come up with the remaining amount. He is still refusing to increase the buyback value beyond the original trade-in value. I want this issue resolved fairly.

Me and my hubby were lookin' to buy a new car, ya know? We've been checkin' out our options and tryin' to find the best ride that fits our budget. We heard 'bout a Lexus SUV for sale at this place, so we went to take a look. The salesperson was all about sellin' us the car right then and there, givin' us all the reasons why we should buy it. We kept lookin' around, but didn't make a decision at that time. But then, the sales department started callin' and messagin' us non-stop, tryin' to convince us to buy the car. Eventually, we thought their pitch made sense, so we went to the dealership to seal the deal. They told us the car had been thoroughly inspected and met all the standards, so we went ahead with the purchase. When we got there on October 15th, all the paperwork was ready, and we got the car in just 30 minutes. But as soon as we got home, we noticed that the back seat didn't have any headrests. They never mentioned this to us, even though we had been communicatin' back and forth. We contacted the sales department, and they remembered us, but they acted like they had no idea about the missing headrests and didn't check the car. However, we looked at the dealership's online pictures, and you could see that the headrests were missin', but they were positioned in a way that made it hard to notice. They didn't bother tellin' us about that. It was really disappointin'. We reached out to the department multiple times, but they took forever to respond, sometimes even days. We bought the car for long road trips, so it was unacceptable to have such an essential part missin'. We asked if they could order the missin' piece or offer some sort of compensation, but they said nothin' doin' 'cause we already paid for the car. It's a bummer that the department was so eager to sell us the car but couldn't even fulfill a basic request once we made the down payment. They kept us in the dark and didn't tell us an important piece of information. We're hopin' they'll adjust the bill or order the right headrest for us.

I recently bought a 2018 Honda Civic from Priority Honda. My experience was completely different from start to finish. I found a car online that caught my interest and asked about it. They said a salesman would contact me soon. Hours later, I went to the dealer to see the car I wanted, but they told me it wasn't in stock anymore. They said they had a similar one if I wanted to take a look. When I got to the dealer, I found out that the "similar" car was $3000.00 over my budget. The salesman insisted I test drive it anyway, even though it had scratches and flaws on the driver's side. I talked to ***, the salesman, and he promised that if I bought the car, they would fix any flaws for free. He said they would make the scratches disappear. After 24 hours and a lot of negotiating on the price, the sales manager, , told me that if I paid anything less than the asking price, they wouldn't fix anything. The scratches were my main concern, so I agreed to their terms as long as they fixed what I pointed out. They kept saying they would "take care of me." They also promised to give me a loaner car while they worked on mine. But once I signed the papers and they had my money, it became impossible to get my car repaired.

In the first week, I had to delay because of a conflict with an appointment. In the second week, the salesman was supposed to pick up my car at my workplace, but he didn't show up until later and said he came on Monday when he was supposed to come on Tuesday. I rescheduled for the following week. In the third week, the salesman agreed to pick up my car again at work, but he never showed up. When I contacted the dealer, they told me he was on medical leave, but no one told me that my car wouldn't be picked up. I was frustrated, so I talked to the lady in customer service, who talked to the sales manager. She told me they would schedule an appointment for the following Tuesday, but they couldn't pick up or return my car, and they couldn't give me a loaner because they wouldn't have my car for long. I agreed and said I would make arrangements. Finally, after 4 weeks, I hired an Uber to take me to the dealer so I could have my car there on Tuesday, February 23, as they requested.

At 8:15 am, I got a call from the Honda Priority service department asking why my car was there. I explained that they were supposed to fix the scratches and dents. After reviewing my contract, the person on the phone said they didn't owe me anything. They asked me to call , the sales manager, at 8:30 to get him to submit the request for services. I called at 8:30, and he told me that their repair guy was there yesterday (on a Monday). He said he didn't know why I had an appointment because no one would have scheduled one. I told him that I had been given the runaround for weeks and that he approved the appointment without notifying me of any changes. I let him know that I had to hire an Uber to get my car there, and this was their mistake. He said he would call me back. 15-20 minutes later, he called back and said he got in touch with the repair guy, who would come out to fix my car. By 9:30, I got another call saying my car was done. I had a bad feeling, but I stayed hopeful. When I arrived at the dealer, my car looked untouched, unwashed, and the scratches and dent were still there. It was dirty from rain and snow, and it seemed like they only wiped the dirt off the driver's side doors, not even the whole car. I immediately asked for *** to come outside and showed him that they did nothing to my car. He acknowledged that the scratches were still there but said that all used cars have scratches. I told him that I wouldn't have paid what I did if they hadn't promised to fix everything so that the scratches and dent would be invisible. He apologized and said they did their best, but my salesman shouldn't have made those promises. *** negotiated with DC from the beginning, but he didn't care about fixing my car. They didn't even wash the car before buffing it, and I don't think the actual repairman came. It seemed like the dealership tried to buff out the scratches but couldn't do anything about them. *** told me I could return the car for a refund or trade it for something else on the lot if I wasn't satisfied. I told him I chose this car because it's the one I want, and they should fix it as we agreed. He apologized again and said they did their best. This dealership is dishonest, and once they have your money, they don't care about customer satisfaction. But not even washing the dirt off the car before buffing and trying to repair it seriously shocked me. This was the worst experience ever!

I own a Honda civic2015 I purchased with Rick Woodson then priority has new ownership of Honda I purchased extended warranty to cover any major problems with the vehicle the transmission has gone out on it and they are saying it’s not under warranty I call them they say they will call back and I never hear nothing the car has been over there for a week now they have told me several different things concerning the transmission I purchased extended warranty for a reason and they are not following thru with it