Globe Telecom
Reviews and Complaints

May 2016. I applied for a lte 3mbps unli bb bundle - globe free24 mo. with 30gb cap. at globe telecoms for 1, 600 total including other charges.
I am an i.t. guy by profession so I always check my internet speeds from time to time. since I have the service, im only getting speeds of 900kbps during the first few months.
I know I should have complained but I didn't since I only watch movies in chromecast and play my mobile games.

But after four months. their service just dropped down to 370-390kbps so my initial plan 3mbps suddenly dropped to 370kbps. now that's not even the sad part.

Thing is, every time im capped with their fair usage policy (fup). my internet connection becomes 14-29kbps. if you belong to the old ages you would understand how slow is 29kbps is.

I called as many times that I could remember. always making a follow up to fix it. they even sent a technician to check my modem but did not replace it and made a report that it was fixed. : (

I also have a globe mobile data which perfectly works fine in my location so im very very sure its not my area.

I even took screenshots of my speed-test results just to prove that im not making this up.

Lastly, I just want the whole world to know what a disastrous service this company is giving their customers.

I cant get out of our telecoms cartel because there are no telcoms competition in our country. everything is just owned by globe and smart.

I pray that some company comes in.

i was planning on recontracting early this year but it was not done as they advised me i had overdue balances from multiple accounts. i was shocked when they told i had broadband services which i didnt apply for as we have a different provider for that. i submitted my letter of denial to sm southmall branch and was cleared from those accounts in april. fast forward to sept and those accounts are still showing up. but since i still have email from their fraud team, they processed the 2 lines i have there at the store but they still didnt do anything about those accounts. i had to call their hotline to process the recontract for the 3rd line but it keeps on getting declined because of those fraud accounts. i feel it would take me until nxt year because this gets resolved

We have a postpaid globe tattoo and its plan is only 299 and for the fast few months I think it is for 4-5 months we are paying almost 1500 monthly we paid it then we try not to use it but still its billing is still 1500 pesos we try to complain it here in globe sm rosario cavite branch but they can not give us any clear answer we just want to clear and have a refund since our usage does not exceeds 1.5g of data for we already decide not to use it but instead of 299 bill still 1500 pesos is our bill. we hope someone can help us to clarify these things.

Hey globe... Why are internet is so slow...
We paid it about 3 weeks ago... But it always so slow... I dont like it so plzzz fix it because my family paying ur company so fiz it asap
Were always angry about this internet were hoping you'all fix it

Were paying and we're receiving nothing in this internet... So fix it that's all u have to do..

I think the speed of this internet is on kbs wtf.. I dowload a music about 2mb and it get 1hr to finish... I dont expect this speed to a good company.😕

I am using your internet since year 2015 but the longer i used it the more sucks internet connection i get. Slow as snale 116kb/s? Whats that? I am more happy to stay with you guys if the service we paid is what we get. Pls fix your service. Worst service ever! You will lose customer if you continue doing this. I have more friends using your service and all of us were dealing the same trouble everytime.

Below is my latest email to Globe Enterprise Group dated Nov. 16, 2016. I was told they are the one's in charge of account migration but there seems to be an issue on competency and efficiency. I'm deprived of availing a new handset despite the expiration of the lock in period last July 18, 2016 and I should have already started with a new 2 years lock in period. Kindly forward this email to the proper department for a quicker resolution. Thanks.

Hi Ms. Maryann Caande and Ms. Laarni Ornedo,

I just talked to a globe employee named Ms. Yen Yabut and was informed that my request for account migration for cel#[protected] is still pending since November 4, 2016 under Employee ID ZX005496 Mr. Edizon Marion. I have already given my go signal as early as June 22, 2016 to proceed with the migration upon expiration of the lock up period on July 18, 2016. Last November 2, 2016 I again emailed a follow up request upon learning that my account still under enterprise so I cannot yet re-contract said account.

Prior to this I also experienced a long waiting process for the migration of my other cel#[protected]. I made the request last May 29, 2016 and was finished only on June 22, 2016.

Is this long processing period normal under Globe guidelines?

For details of all these you may refer to the email thread below.

Beside all the emails, I have already made 4 phone calls for the re-contracting of cel#[protected] which took me 30 min to an hour before I get connected and all I get is the information that My account has not yet been migrated so there's nothing they can do. All they can say is that they will make the request and this will be processed in 24 to 48 hours. I think all my calls are logged in your system.

Kindly investigate on this because it gives a bad impression on Globe and to its employees. I'm sure Globe is very much willing to correct inefficiencies in the system.

My ref

Dr david m meyer (phd psych}
1013 j marian st
Sampaloc
-manila
Acc no
Dear sir/madam..

Since your company took over form our previous provider {bayantel }.. we have not had a reasonable service..

In fact it was abysmal!...

From the very start we were not given a office where we could pay our bill..

When I went to my local office ; I was told I would have to go all the way to quezon city.. I am a senior with a heart condition... why should I be forced to travel all that far?

finally paid the bill, but was cut of anyway...

This took two weeks to rectify; meanwhile we were without phone or internet..

At this present time ; we have been cut off every day for a week — my daughter. has gone to fisher mall office — every day for the last week..

They tell us they fix the problem — however after one hr or so; it is cut off again..

We still have no land line connection..

I am disgusted with this kind of "service".. I will seek redress the ombudsman..

I will seek another provider; who has a better idea of what customer service is..

Thanking you
Dr david m meyer [phd psych}

I applied home broadband only last Oct 16, 2016.My acct # [protected] under my name Pedro M.Ricafranca jr. at 751 Atis st.corner Mindanao ave.It was good on the 1st week, and after that, i went to the Globe svc center at SM Sta.Mesa and complained about the internet signal always disconnected.They installed outside antenna the next day.It was good for 1 1/2 weeks and after that, i encounter the same problem and more worse than the 1st week.Every 2 hrs, i don't have internet and always reset the modem every now and then.Hope we can solve this problem.Thank you.

I called 730-1000, and I connected to broadband department. I told him that, I have an existing broadband. I asked if why I was rejected in one of your store in Batangas, even I have an account with you already. I told him that I felt bad, because one of the store told me, that I am rejected due of having classic credit card and my credit limit below the plan that I am applying for which is the Iphone7. He told me that he will tranfer me to their sales representative nicely.
Sales representative answered me, he was totally rude. He never tell po, opo, even telling me in nice, he's not fit in sales. He told me "ganun nga din yun, kung ano sinabi sayo ganun din yung samin! Yun yung nakalagay sa system namin", I called because I want to be cleared. Then I asked him to reconnect me to broadband again. He told me, "hindi kami ho nagcoconnect, ano problema?" I told him "ano ka dyan?" He answered me "customer representative ho kami" and he answered me that his name is Lee, then telling him "papacut ko na din broadband ko, kasi ayaw ko na sa globe, kaya nga ako tumawag sa inyo kasi nga hnd ako natuwa sa stores nyo, tapos hndi ka maganda makipagusap. Nabastusan ako" first time I cried to customer service because I felt insulted. I don't know what to asked, I'm totally speachless whole time, because he doesn't entertain me that well. Very poor customer service!

To anyone posting complaints here regarding Globe Telecom/Bayantel (or even to the other pathetic telecom company), do not waste your precious time. They are not running this complaint board and I suspect they don't even check your/our posts here.

What we can do instead is email the NTC Commissioner ([protected]@ntc.gov.ph ) and/or better yet, the Presidential Action Center at the office of the President ([protected]@malacanang.gov.ph).

Bombard them with our complaints until they're so full of them and act on it. Hopefully, they will solve all subscriber issues in one fell swoop.

While globe brags about its free data, I am frustrated to find my number always being charged while connected to a free wifi. My balance is also being drained even when I am connected to a wifi that I am already paying for (Also under globe services)! Are these charges supposed to be "service charges" stipulated in their "terms in conditions" in fine prints, which I am not aware of. Or just another ridiculous company wanting to suck out dry of their unsuspecting customers?

Account no. [protected], bill due on 11/04/2016 at p3, 999. This is twice my monthly due which should only be 1499 plus 500 for my unit.

I tried to call [protected] but the girl took a long time to look for my account and transferred me to billing which also took a long time. I will probably be charged a lot for that phone call.

I availed of the re-contract last November 2015 and got the Samsung Note 5. It was plan 999 with unli call and text to globe and 3 gb of data and 24 months monthly amortization for the phone for 899. It was a good deal so I took advantage of it. Then in early 2016, there was a promor from Globe website that the Samsung Galaxy Note 5 now comes with 5gb data with unlimited call and text to globe, 3 months hooq and spotify and gadget care and facebook free. I called the customer care to ask if I can avail of that package since its 2 gb higher that what I have. The customer service agent said that Yes, I can with no extra charge since my phone was just availed not more than 6 months ago. She placed me on hold, informed me that the data plan has been changed to 5gb but I need to wait for the bill cut off (26th of each month) to avail the changes in full.

Since I'm confident that i have now 5gb of data, I was not checking my bill but my phone line go terminated multiple times due to unbilled charges. I was wondering what is happening but since I have called other network, sent load to my relatives and sent text messages abroad, I thought all was for those charges.

Until once day, Globe is now sending you text message that bill can now be viewed digitally. I opened my bill statement and was surprised that I was still on 3gb data. The guarantee and promises of the agent who handled my call before did not follow through with the changes on the plan. I called the customer care and informed what had happened. Unfortunately, no record was taken placed when I called before. No changes of services, no additional plan. It was so frustrating and so pissed.

Why does globe allow this kind of representative that doesn't do their job?
You customers are suffering because of their wrong practice at work. They should do what is right. i know that I'm not the only victim of this kind of issue but what about the damage you've caused with your customers?

I need compensation and needs to take a lot into this matter. All calls are recorded and I know you can trace the call that I had before.

I'm now drafting a complaint letter to DTI.

globe has customer service to call and pester you about your bill.
once in a while, you may be delayed and sometimes their own accounting is behind. it don't matter.

what matters is, after 255 months ( thats 21 years!) of subscription, you would think they would allow you a few months grace period in case your out of town etc.

but no! a few days delay and it's calling you ( by Voice mind you!) not even an sms message! they think they have the right to call you and intrude on you any time they wish.

let's bring this up to the new government. duterte should hear about the arrogance of telco's who are behaving like oligarch monopolies.

Those of you who read this. support the effort to allow competition.
allow more telco companies to come in.

This will bring better service to the community and lower the arrogance.

Good day,

I am writing a complaint to inform you that you are texting the wrong person in settling her globe account since around august. I often tried to reach via your customer care hotline but it cannot be reached and your globe stores are always full on queues in which I cannot wait that long.

This number [protected], and some other numbers were texting me, addressed to ms. Choylin caba auguis, to settle the account number [protected] with service number [protected] with due amount of p13, 239.04. I replied to some of those numbers saying that they have the wrong contact number and yet they still text me a week later.

Again I will emphasize and make it clear that I am not ms. Choylin caba auguis, and I am not, in any way, related to her nor do I know her. Please stop giving notice to the current number you are contacting as of now ([protected]), and trace her contact more accurately so that you can notify the right person

Thank you and will expect this to be resolved the soonest

To csr,

I am writing to you to file a complaint about the service that you were rendering in the account no. [protected] with a landline no. [protected] at 23b morales compound sta lucia pasig under the name of rodylou de guzman hallarces . it happened last month of september we are encountering a bad internet connection + no land line . it was so very slow that it felt like forever to load.

In connection to this, i called at your customer service on september 21 to address my concerns and he gave me job order no. [protected] . he said that the technician will come on saturday 24 sept. when i follow up my concerns, customer support find out that there was technician came and check our lines and connection and job order where closed already where actually there was none of your technician came on that day. so csr (lyndsay) gave me another job order for another onsite vist on 1 october. when 1-oct comes, still no technician appear, we follow up and follow up and follow upand still same situation happen, problem didnt fixed at all till now!.. in line with this, i want to know the name of that technician who gave a dishonest report on your office.

Another one, our plan was upgraded last july to plan1299 10mbps 100gbw/chrmcst but still now we didnt receive the crome cast!

In conclusion, i wish that this matter will be settled immediately as everything that transpired has caused a great deal of stress and hassle on our part and to the business transactions.

I look forward to hearing from you regarding this matter soon.

Dear DTI,

We've been using Globe Tattoo DSL since 2011 or 2012 for our home internet. I monitor it closely, we get very high amount of usage every day.

Before we were under 10GB cap per day, Unlimited Data that was not supposed to be capped. It resets to 12am everyday.

I call at 3 or 4am to check how much usage, we get 12GB usage within just 3 to 4 hours from 12AM, even no one has download or used the internet. We also get outrageous usage even when we are not home. With Wi-Fi turned off at home and no one there who can access our internet?

We change our Wi-Fi passwords almost everday. But tired of that since it has no effect. Even resetting modem globelineph password.

We moved to the new 15MBps plan 150GB per month cap with Globe Chromecast. Data cap now resets every months. The Chromecast has not arrive since June 2016.

On July 2016, we went to ilocos, and in just 1 week we get almost 200GB of usage at home when we came back it is already capped?

Last month or the other month first day of the month and we already have huge amount of data usage even no one has downloaded.

Today 10/03/2016, I just called to follow up about the Globe Chromecast and checked our internet usage as we already have "65GB" usage it's just 3 days. And with all the activities we have, we only are at home for less than 48 hours. I only downloaded 10GB file. I even set my desktop PC to 144p just to minimize data usage.

Here's what we use, I play Dota 2 about 2 to 3 games a day. A 1 hour dota 2 game consumed around 40MB to 60MB only.

We browse some videos and video chat. Here are the normal data consumption of a one hour video based on the video quality.

240p ~ 150 MB
360p ~ 250 MB
480p ~ 400 MB
720p ~ 800-900 MB
1080p ~ 1.2 -1.4 GB

Say we already watched total of 15 hours videos in 1080p the HD format. Convert it 15hrs * 1.4GB will be around 21GB. This is not even possible to watch in 3 days having the first day with almost no one using at home.

Then add the downloaded 10GB, it will be only 31GB. And it says in their system we have used 65GB in 3 days. Again, this is already an "exaggerated" usage as an example. We haven't watched 15hours of 1080p videos. Just vines of around 2 to 3 minutes videos that is not even 480p and some facebook.

So where is the high amount of usage coming from? Is this a scam from globe to cap our data to slow speed every month?

Please fix this!

Disputing my talkplan charge, globe change my talkplan from 649 to 999 w/o further notification.as per rep my bill rebate expired thats why it went back to 999, the rep whom ive spoke to didnt mention that its only a bill rebate plan that has an expiry.the agreement back then is it will stay at 649 as long as im not upgtadin my plan.try to seek assistance from globe bussiness center, no one can help me and refer me from 1 business center to another, call the hotline, spoke to barbie kate baesa, rep doesnt know how to deal w/ the issue and just put me ob mute most of the time, tried asking for her supervisor, agent use lame excuses such as no supervisor available, all of them are in a meeting the she change her statement saying that their engage n a call. Requested for a callback instead, agent assured me that she will endorse the issue to charm alvia and agreed that a supervisor will call me back on my preferred time which is 7-7:30, they didnt kept their promised. Almost 5hrs of my time was wasted dealing w/ their shop representative and call center agent. Globe should hire competent rep who knows how to handle customer concern, very poor customer service, where is the willingness to assist, or they are just finding ways to avoid the problem.

Til last year I was enjoying my internet plan from Globe Telecom. Early this year, I was shocked when the globe website showed up when I was navigating a other website and saying that I consumed my allocated daily data allowance.

I immediately called the customer service of Globe Telecom. But I was not satisfied with their answer. They said that daily data allowance was set when I upgraded my plan. But I did not upgraded my plan. They even did not tell me when was the upgrade happened.

(Way before) I can still remember once when I called them to avail their NBA promo. The agent inform me if I avail for that service they will put a data cap on my plan. So I told the agent that I will not avail to that promo. But early this year they still put a data cap on my plan.

I am an independent contractor ho earns around $800 a month for my homebased gig. I had a $5000 worth of project proposal from one of my clients but I needed to upgrade my plan for the role.

Aug 30, 2016 I upgraded my plan to 10mbps
It was working
Agent Acibar ma isabel santos-processed the upgrade quickly

Aug 31, , 2016
No longer working since process had to be followed daw. (TAT 24-48hrs)
I had to reschedule client meeting to September 3.

September 3,
Called customer service again and was assured by ang agent named Leo Angelo Estadfilla Frelda reassured that my plan will update in 24 hours.
Again, I rescheduled client meeting.

September 5,
Internet is still not upgraded.
Client cancelled the project.
Lost $5000 income
Called globe and guess what? Status is still open. NO one updated my plan! EH IISANG CLICK LANG GAGAWIN SWEAR!
Asked for supervisor, waited 30 MINUTES, representative hung up.
Called again, asked for supervisor, waited 2 HOURS, rep hung up.
I am on my 5th call waiting to the one and only supervisor of globe and I haven’t even talked to him yet.