Globe Telecom
Reviews and Complaints

I made a call about my loyalty program in globe on jan. 16, 2017 I spoke to jay perez employee no. 6570 (that's the info he gave me at the least) at the start of the call he was already very inconsistent with what he's been saying. aside from that, he would put me on hold for a crazy period of time. I have been patient about it until I asked to wait for the recontracting form, which took him an hour, yes i'm not exaggerating. it was an hour wait for that form alone, our whole conversation lasted for 2hrs. imagine that. within that call I already asked for a supervisor to speak with coz I don't think he's doing his job properly. he said sups name is kenneth fernandez and was in a meeting at that time. I have been calling globe and everytime I ask for a supervisor that is their usual spiel, he is on a meeting. I also worked in a telco and in a call center so I know that their will always be someone around if ever the sups are on a meeting. he mentioned that he went to that team lead and was told that he can't get out of the meeting. is that how you treat your customers globe? your meeting is more important than your loyal customers? I have been with globe since 2005. I don't deserve this kind of treatment. I don't know if you will take action on this complaint but I hope you do.

I am marivic benas with account number [protected], I have applied a globe broadband with landline last aug 5, 2016, they installed my internet and they said the telephone unit will be followed withiin a week. Its 2017 now, every month I made a call to follow up about that, everytime they will reply to me that withiin 24 hours I will get a reply, but I havent got any? Am I wasting my time to keep calling them but they didnt do any actions about that. Thats why I write to you now, maybe u can read my complain and hopefully you will do some actions to it, thanks

I would like to recommend a re training for the following cs namely khezia, jonalyn, henson, charles andrew, jun, grace.. These people I talked with since dec 16, 2016 up to jan 5, 2017, if you would like to hear all those recorded conversation, you can check all the phone records conversation to your computer system.. Until now everytime I called n follow up the status of the delivery of the lenovo a6600. Acct# [protected] with mobile #[protected].. Recontracting.. Almost a month now and the delivery still a disaster! Kindly put some action regarding this matter! I dont trust anyone from the hotline 211! They dont know how to handle a certain situation! Very very very frustrated from the tech group amd customer service! Hope n im not hoping that this will be resolve!.. Aldwin taguinota son of anecita taguinota

May reiterate my complaint to globe. I have been a loyal subscriber of yours since I started using a cell phone.
Last september 4, my friend and I left for rome then after 3 days proceeded to a cruise in greece. while on a trip (as I always do) I made sure that my
Mobile date and data roaming is off. I occasionally turn on my phone (not the data) only to check if I have an important text message although everyone is advised back home that I will be on vacation out of the country. there was an attempt to connect when I have a wifi signal courtesy of establishments where we were but I could not connect, and so I just ignored it. since I am a traveller, I make sure that my data is off everytime, and not a single moment that I try to turn it on because I am fully aware of the consequence it will bring if you use it even just for a text, the cost will be horrendous. and so, I used my other phone (huawei) for taking pictures,
While the samsung with a globeline was in my bag most of the time.
My friend even teased me how come I never post pictures and I said, "sa manila na lang" para safe.
when I returned to manila, I told my assistant to report my phone since it could not connect even at times that I had a wifi signal in the area. and so
It was reported to bjorn of robinson's ermita via telephone. after 4 days, lo and behold, I received the #billshock amounting to p71, 963.54, and now as of this writing ballooned to p78, 000 plus. I have reported this matter personally to globe moa, robinson's ermita, twice to your customer service on the phone, but nobody got back to me. how on earth will I be charged for something I did not use? and you know what? my line (business line at that) was cut just before christmas day. thank you for that 'gesture'. I will not pay for something I did not use at all! this is the first time this kind happened on my trip.in this regard, may I request for a reversal of the charges.
thank you and looking forward to hearing from you soonest.

Evelyn brajas
[protected]

Complaining on services made by globe to restore internet speed service. it has been 6 days now and services are crap. our internet plan is 10mbps. since nov 2016 we have internet speed of 8-9mbps which is ok. after refresh of account this jan 2017, we barely get 4mbps. been complaining since start of the year. support is so slow. globe should not take customers for granted.

Let me explain, I live a lone only me in the house, I pay globe 1, 600 peso every month for 50 gb
With this I cannot watch a movie, open an attachment in an email
I have days I cannot even open my email
I cannot play a game
I have been with this corrupt company for 7 months now, in that time I have had my internet cut because according to them I had used my 50 gb, and can you believe this only 1 week after paying my 1, 600 peso
This toilet company continues to steal my money and yours, we have no choice because this company is nothing more then a corrupt ripoff # hole toilet and then will not return your money.
This company is living on borrowed time at best, there internet lines are 20 years old and not meant for the traffic they are trying to push through these old outdated lines, globe will rest in peace soon, they are no doubt waiting for some corporate company to install new lines for them for free, wake up your company is dead, bye bye corrupt # hole copany

Hnd nko magging professional this time dahil puro pang ggulang na sa consumer tong mga putang inang to! How many times na, i'm not using my data pero nauubos? That was bull####! Alam nyo kase na walang choice ang mga consumer kya sinasamantala nyo.
See those reports here? They're not even replying or doing something about it.
Then pag tumawag ka sa customer service nila, ipagppilitan lang nila yung nakkita nila sa screen nila. Pero walang resolution na ipprovide syo. Crap!
Putang ina nyo! Ayusin nyo! Nagbabayad kami ng tama!

I registered to their promo then after an hour they hold my internet usage. I'm really piss off by this because it happened several times already though I haven't used it that much. This is my number [protected] and aside from that my extra load sometimes had been stolen. Please do check your service. Aside that it is slow, it is really annoying to the point I wanna change my sim card network. Thank you! God bless.

I purchase your g-cash card at globe store sm north edsa. since i'm I a hurry hindi ko na napalagyan ng name ang card. your staff told me na free and pwede naman magpalagay sa ibang globe store. my current work place is in makati kaya sa greenbelt store na lang ako pumunta. 1st time na pumunta ako, sira daw yung printer then ngayon naman wala naman daw silang printing sa store. tanong ko lang, pwede ba talaga sa ibang store magpalagay ng name ko sa card? possible na kapag ginamit ko yung card ko eh hindi ako tanggapin kasi walang name ang card. please enlighten me. thanks.

First of all, 'company' policies that victimize their customers is not law. Cellphone providers are mopping up I believe, not only in the millions of pesos, but possibly in the billions. Here I present a perfect example of this kind of company policy that we need changed by government oversight commissions who are supposedly representing the abused consumers:

Globe : 01 November 2016 12:01 PM. Hi! Your load balance is 553.00, valid till 12/01/2016 07:46 AM. You have 0 texts to all networks. Thanks!

Me: About November 02 I loaded P500.00. P553.00 has been cancelled by Globe. This is shameful. I want my load restored. If not, I will protest to the highest levels possible
Please note: Searching for the December cancellation of the P553.00 I could not find on my phone but I did visit the Globe office in SM Cebu to protest and received no 'customer' satisfaction. So I begin this protest here and now!

Here is another cancellation:

Globe - 23 December 2016 01:36. Hi! Your load balance of 89.5 will expire on 12/23 206 09:01. Note: This text message is sent in the wee hours of the morning the same day 89.5 will expire on my phone.

Since November 2016 I have had over P600.00 cancellation of Globe prepaid. They have been richly rewarded for a prepaid service, and in 30/days have cancelled my loads. I made the large load because I had to call the USA on a business matter and wanted enough load should I be put on hold by automated services of the number I was calling. Is this a fair and just way to do business by a company that boast of making billions of pesos each year?

It's time the National Telecommunication Commission (http://www.ntc.gov.ph/) put an end to this vial Globe company policy.

I've been a globe telecom prepaid customer for years and globe prepaid has been robbing/cheating me on my remaining days balance.

Every time I add a new load/credit, globe prepaid do not carry over the remaining days balance. Globe prepaid reset the days to zero then add the days worth of my new load/credit I just added.

I think this is also true to other globe prepaid customers. A highway robbery to prepaid customers.

In australia, I have a prepaid account with a certain telco. They always carry over both the balance amount and remaining days every time I add a new load/credit before it expires.

This may look a small issue but if you dig deeper globe telecom philippines is actually robbing/cheating on its customers in millions of pesos worth annually.

Dear globe telecom,

We have our newly (Less than two weeks old) installed plan 1199 (Internet and landline) in our home. We were made to understand by your representatives or agents that the landline could be used for any local landline subscribers such as pldt, bayantel, etc. Without any charges. Only to find out that we will be charge p5/min per call. With that, we might be giving an impression that they cannot call us without them being charged since the number that will appear on their phone is mobile phone number. I hope you understand this.

In this regard, could we change the plan for a globe landline intended for the landline calls only without any charges to our account?

We will appreciate if you could respond immediately as we need it urgently.

Thank you.

Hello Globe Telecoms my family have been a user of your services/internet for the past years and i am not really into sending this kind of message, btw sorry to say this, but d*mn. Why does our internet is really(as in literally) too slow that every single day, i can't even watch a single movie for a day or even atleast finished my project because of this matter ! Please make you services more convenient to others, especially I am a student working with my thesis, and i am really using internet every day... So, my mom plan to look for another internet services soon, that's why I am sending this letter of complaint. Please fix this A.S.A.P. Thank you, God bless! Merry Christmas btw.

Sadly, my whole family is sick and tired of the Internet Service you give us. We have a plan on 1mbps, sure it is the slowest of all plans, but we did not ask for it. We asked for a 2mbps plan but your agent probably misheard our favor. But that's not the problem, your Internet is. When we have to check something online, it takes SO long for it to load. And not to mention, you make this "Globe Portal" website pop out of our screens to remind us that we're already "consuming all of our 1mbps plan" for the current day. Really? After just a couple hours of surfing through the net, it is all consumed? Also, there are days where there's no connection at all, yet we still pay for those days. Please fix this ASAP while we're still on contract. You might lose a client.

I am a prepaid user. i am subscribing to your GOSURF internet promo every 5 days. I just loaded P50 not more than a few minutes ago and when i tried to register to gosurf for 5 days its telling me that i do not have enough load. my internet is off since yesterday and i have not made any phone calls or text messages. and i have not checked my balance since i loaded but i have received the P50 i paid for.

globe is stealing my load

can you please explain this to me.

why is it that i have not been using my phone but my load is being deducted for no reason.

12/07/2016, I went to Globe payment center to inquire for upgrade since I only have 2 months left before the end of my contract, my phone is broken and Ibadly need a phone bec of my job, now the lady there at the center which I approached several times told me that recontracting/termination is now done trough their hotline which i understand but the system is down as per the CS rep so i went home hoping to get everything resolved, we started calling past 03:00 ' o clock- system down -patience- called back at 05:30 until 08:45 and nothing was resolved- aside from being on hold/dead air for more than an hour by 3 reps nothing was resolved- my main issue is they say I still have an account balance left unpaid which is not true bec it's paid already when I opened a new account Feb 2015. they say I owe P38, 00 which made me ineligible for upgrade and again it's not true, how can I open a new acct if I still have an account left unsettled . Hope to get this resolved immediately.

Kind of annoyed by the internet speed you're giving to us since we have a plan that has an internet speed of 2mbps but you're giving us a 30kbps. I tested a lot of times at "speedtest.net". During the first month the internet was fine but till last month until now, we have been receiving little tiny bit internet speed. I am complaining since we are paying for the plan but you are giving us poor internet service. I request for immediate solution to this problem because it has been an hindrance to my studies and our families daily browsing. I am living in an urbanized city which is cebu city and a postal code of 6000 and my account number is "[protected]".

I am supposed to claim my loyalty phones tomorrow for my 2 existing globe lines but when I called the hotline to verify the availability the agent I talked to told me that the trnasaction did nog push through on the day that we requested for a recontract last November 23, 2016. I've talked to a girl agent and she assured me that we can get the phone thru our preferred globe store which we chose sm sucat. I am writing this complain to address our concern since we're expecting that the recontract will take effect on our next billing cycle but unfortunately we're hoping for nothing. I am hoping that you do the necessary action regarding this. I called the hotline at around 9:30pm. Kindly check who's the agent who assisted me during that call and she should be responsible for this inconvenience. Hope to get a feedback from you. Thank you

Dear Globe Telecom,

I am writing this formal complaint against My account: Tel#:[protected].
I was advised that there is going to be a Chromecast that will come along with it when I requested to recontract my Internet service. Now according to the representative that we have spoked with that there would be a:

1. 6 Months Free Netflix
2. 6 Months Free Hooq
3. NBA Pass and
4. Free Google Chromecast
5. 10MBPS Speed connection

Now, I have spoken to countless representatives and they made the call longer they keep on placing us in LONG MUTES so that the call would reach longer and then they will disconnect the call so that your Quality Assurance would be able to listen to it.

I have only received the NBA Code however for the NETFLIX and HOOQ codes did not reach my Email Mailbox.

I have been constantly wanted to get an update about the delivery of the Google Chromecast but did not hear any single word.

My internet speed as well did not reach the minimum acceptable speed wherein I am paying for upto 10MBPS but I could only get 4MBPS Speed. I spoke with your agents about it and have told me that it would be the best connection I could get here.

I am taking this seriously Globe, I am going to lodge this at SunStar Daily News if no one would attend to my complaint and request.

hi i would like to complaint for my phone in globe until now still no signal still
emergency mode every single day i complaint to my agent name tazhie vergel hadap name of agent
they install my internet last nov 17 2016 they said 3 days i can able to use the phone until now no signal im so disappointed to you service you already collected one month advance payment but your system are so bad customer service no body care i hope u will do some action this is marietta barrera
from sabang uno calauag quezon