Gold Standard Relocation
Reviews and Complaints

In Sept 2021, I was looking into moving services online. I put my info into a sight, and received numerous calls from many companies. One in particular reached out - Gold Standard Relocation. I spoke to John Campanella, who gave me great details, and the “best offer.” I wasn’t positive on any move at that moment, so he had Alicia V reach out to me and explain further, everything that is included in the move. She was nice, they both were. Were. After agreeing to the space and size of what I needed, I realized that I couldn’t rely on the given space versus the amount of money it would cost with the initial quote, as I felt like I shouldn’t have to get rid of any of my stuff just to fit in the size offered, or in boxes, as we all have stuff that won’t fit in standard boxes. I had already given my bank account information to have the deposit charged, to hold the spot/amount, in the amount of $810.21, as they ONLY accept bank account wire, Direct payment into COMPANY account, or credit card with an additional 3% fee. So I chose bank account. I then started doing more research and found out about this company more, and freaked out, thinking they were going to scam me for all the money I just paid. The reviews are terrible, and I didn’t want to be charged all these extra fees that I wasn’t told about, and for my stuff to be ruined, broken, stolen, or literally held hostage. I needed to know flat out, what I was getting myself into. So, I called my bank and closed my bank account before they could charge me. I then sent a message to Alicia (by the way her name is spelt differently via text versus what they have her listed under the company. When I asked about that, I was told the manager misspelled her name — - I should have taken that as a reg flag also!) I wanted to let her know that I’m not going through with the moving company as I didn’t feel comfortable. She then had John Campanella reach out to me via text to reassure me that my rate would stay the same, and more space would be given for my move. I still felt uneasy. He wanted to reassure me that 90% of the bad reviews were for another company that supposedly used the same name - weird! He didn’t want me to be “alarmed” with any of the reviews as he is in litigation with the other company that gave them a “bad reputation.” This is when I learned that this company are brokers, not the actual moving company. Something they decided to leave out up front. Had I known that up front, I would have walked away right then. These people are salesmen, they know how to sweet talk to make you trust and believe them. Trust me, this gets even better (worse really). I then started getting the back and fourth with John having a hard time reaching him. He is full of excuses! In a meeting now, sorry productive day, Driving now, Taking my 7 year old to Dave and Busters and can call later. John finally calls on the night of Wednesday 9/29/21 At 7Pm my time. I’m in California and he is in Florida, so quite the time difference. So, just a bit unprofessional! Also, I have all the text messages to prove these conversations and I will add them to my complaint. During this phone conversation, I had my mother present on speaker, while John Campanella and his wife Shannon Campanella were on the other end. Now I am informed that she too, works with this company. We all had a great conversation, and they again earned my trust. We had personal conversations even, about our dogs which is why we shared pics, about the current political issues/ covid going on in the world. I guess they probably do this to be relate-able, and seemingly trustworthy. I also sent pictures of my furniture to get a better idea of the amount of space needed. I made it VERY clear to John and his wife that because of covid, I am unsure that I will be able to land a job, prior to moving (my plan was to move to Colorado), and if I can’t land a job, then I can’t move. I was reassured by the both of them that they are not here to take their clients money. They will put my move on hold. If I can’t land a job then they would be sure to get me 90% of my deposit back. I made sure to reiterate that because that is a lot of money to lose and I can’t afford that, nor want to just throw money away, if I am unable to use their services. They made it clear that they wouldn’t just take my money. The other factor was that I didn’t feel comfortable giving my bank information again, and I don’t want to pay 3% more to use my credit card. So, Shannon offered for me to make my deposit payment to her PERSONAL venmo account (contract breach right here) which I had no idea they couldn’t do that until I went to get my deposit back, and found this in the fine print. Therefore, they are willing to make a breach in their contract when it benefits them, but not to give me my deposit back, when NO SERVICES WERE USED! Going forward, I received an email from the moving company on Oct 24th stating they would be there the following day, which I had called standard relocation a week prior to put the move on hold since I was offered a job and then it was taken away from me, because I chose not to be vaccinated. This is the issue I explained to John and his wife Shannon, that could happen to me. John stated via text that it was on hold and I was good. Nov 10th, I asked John to call me because I spoke to Standard relocation letting them know I’ll just need to set up for a refund as I will not be able to move. Several jobs offered a position for me, but retracted due to the vaccine mandate. I was told by the rude manager Samuel who told me that John never said anything about a refund because he would have written it down, as if I was a liar. Samuel was so rude, had no compassion, no empathy, simply did not care, and said they could only give me 10% refund. That is $81 of $810! This is when John turned on me, and changed his word, and stated they only give a 72 hour window for a 90% refund. I made it clear that there is no way for me to land a job in 72 hours from the time I give my deposit, and to make a definite decision, which is why via phone they said they would be sure to give me 90% of my refund back. Thus the reason I moved forward without hesitation or worry about getting my money back if need be. After this John went back and fourth with me saying he would call me in regard to my refund, and coming up with a “Considerable refund” and NEVER DID! I told him that it says a lot about he and his company, that I felt slighted and lied to. They do not care. All they care about is stealing your hard earned money, and lying through their teeth. Karma is real and I hope it bites them in the [censored] really hard. The last message I ever received from John on Sat November 27th, was him stating that he would call me in the coming week. Never heard from anyone after that. This is so wrong! $81 for a service never used, is a complete FRAUD, and rip off. PLEASE DO NOT USE THESE COMPANIES. It’s a hassle and a pain, but use U-haul and pay a little more. This way you go through genuine people that aren’t out there to take your money, and gain your trust doing so, for nothing.

Again, photos of the conversations and way of payment will be posted. I selected the photos in order of the conversation, but I am unsure if it will post in the correct order. Just take note of the dates. Hope this helps future movers, and also hoping for a better outcome for a refund. We will see. On to the next place to file the same complaint.

I contracted with Gold Standard to pick up and move items from my father's apartment in Maine to my home in Georgia. The items were picked up by some company in New Jersey who identified themselves as "Modest Moving". They have been holding my father's property for months. They sent me multiple text messages asking for the payment for the pickup which I held up paying because they would not provide their company name. Once they did so, I sent payment. Since that time, they have not responded to any of my messages and have "ghosted" me on text messages. I've sent multiple messages asking when I might expect delivery of the items in their possession and have gotten no response whatsoever.

My latest text messages to their number were on 1/28, 2/9, 2/10 and 2/16/2022.

I hired Gold Standard in October for January move from Maine to Texas. After inclement weather, Gold Standard did not contact me to advise me of their delay due to bad weather. I contacted them 2 days after they were scheduled to arrive and was advised I would get a refund within the week. I called back and was advised it would take 30-60 business days. I advised them I would expect my money by the end of the week or I would file complaints. The man advised me "do what you want ma'am" and reminded me of their policies. After doing further research I realized I had no actual contract from them. I had emails indicating what the contents were in my move but no actual contract outlining the expectations and my rights. I have filed with BBB and Federal Motor Carrier Safety Administration a Government agency. I paid a deposit of $1850.00. I had to be out of my apartment now my stuff is in storage in another state across the country and I am now in my new location. This company is a fraud and once I get my stuff here I plan to file a lawsuit and will ask for punitive damages.

This is one of the WORST companies ever they are liars and stealers. They offered me 50% and to obtain it I had to sign a agreement in that moment in which they gave me a price of 2250 without the discount it would've 5000 so I asked them if I had cancelled would I get my money back and they said yes that was agent Garin who attended me and he said 5 days before they would give my money back. And they charged me $650 of down payment and then one day I started looking at the contract and o noticed that the $2250 was ONLY A ESTIMATE. And so I called the company to cancel and 11/4/21 I made the reservation the moving was for 12/18/21 and I called to cancel 11/11/21 and when I called to cancel they were NOT going to give me my money back at all and that I had to cancel 72 hours after the reservation if I wanted my money back. And there they told me they were going to give me my money back they offered me 10% of a refund of MY MONEY which I did not accept because it was fair that someone's steals your in that way. let me remind you I GOT NO SERVICE FROM THEM. I made the complaint to the bank and they couldn't do anything and I recommend to anyone who is considering this company TO NOT because they will lie to you to get your money. 12/18/2021

Absolutely disgusting. They hired movers with no insurance who broke several large furniture items. After 7 months of back and forth Gold Standard told me there's nothing they could do and that they didn't break any part of their contract by hiring a shady third party moving company so they are not responsible. They refuse to solve the issue, just
keep giving me numbers to call with no solution. I have spent HOURS talking to insurance companies making a claim like I was instructed to, none of these insurance companies recognize the movers they hired. Yet gold standard doesn't feel like they were wrong at all and they are absolutely keeping the money they made from this transaction They sometimes take WEEKS to respond or just plain ignore the emails. Dont try to get ahold of them by phone either because they wont answer that once you've paid them.
Do yourself a favor and hire ANYONE else or just use a U-Haul. I know I wish I did, their fees + THE UNPROFESSIONAL MOVERS+ broken furniture = 3k down the hole AND not a single person taking responsibility. Their customer service team is a bunch of gaslighters.
PS- no matter how much detail you give them on the amount of things you have, you will still be charged ATLEAST 1k more once the movers get to your house. Your items will also NOT survive the trip.

The actual moving process itself is an entire horror story. Nobody knows where your things are. The movers will "lose" your number and arrive WHENEVER and give you 10 minutes to get home to meet them or you will have to wait 2 more weeks for them to circle back to your area. You will get phone calls from like 5 different numbers each step of the move but no one responds to these numbers once there's an actual concern to be addressed.

The fact that Gold Standard says they are "veteran led" is an embarrassment to all of us veterans.

DON'T HIRE THESE PEOPLE !
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I called this company and the quote they gave was good so I booked on June 19 for a move July 24 to 26 and paid 1/3 almost $900.00.I explained that we had flight on July 27th so had to be picked up and that's why we gave a 3 day window. We were told no problem. We got down to Arizona and packed everything. They had to give us a call 24 hours notice when we hadn't heard on the 23 I called our sales man he said he was driving and would call us back. Never did! I called the 24th and he said he was almost to office and would call me right back, Never did I kept calling but he never answered so I called the office They said they did not have us down for pickup up. I was very worried and called everyone there office closes at 5 PM and since they had to give us 24 hour notice I prayed they would call. Well at 4:55 PM on the 25th we receive a a call that our driver was in an accident and would not be able to make it.
I explained that we had to leave the next day and they had to. He said so you are cancelling. I told him that they needed to be there the next day He kept repeating that we are cancelling He even suggested that we have someone else be there for pick up. I told him no that we had packed and put every thing on our deck for a easy pickup for them. We are in our 70s and were so tired from the packing. Well they never showed up and we ended up renting a U-Haul loading it up and driver the 2100 miles home. We also lost are plane tickets because they were non refundable. They called and want to give us 60% back I said no because they broke the contract. He said no that we had cancelled Now its the middle of Aug and we have not received a dime
DON'T USE THESE PEOPLE! They are not honest

Scammed on moving day price double truck poorly pack to look like a full load
Demands cash held furniture for ransom
Broke numerous items poorly assembled furniture left a person in a wheelchair without a bed sleeping mirror fell off the dresser companies a nightmare trick you in with a low price then doubles on moving Day
They left 5 items at pick site including a four drawer filing cabinet with important documents broke a dining room table leg completely off and antique family airline will not respond to any request and how do you leave someone in a wheelchair without a bed sleeping this is the most inhumane poorly service and company I've never seen after looking at better Business bureau there is a established history of deceit and deception and poorly assembled furniture

Held my furniture hostage in an egregious violation of both federal law and Federal Motor Carrier Safety Administration regulations. I used this moving broker company to set up a move for today. I had a binding estimate for approximate $3500 for an approximately 30 mile move of one bedroom apartment. This is approximately double the standard rate for this area. I needed a mover that same day, so was amendable to paying the higher rate. I emailed back and forth with a representative of Gold Standard Relocation regarding additional items to be added to the estimate. The movers arrived 5 hours late with an outdated copy of the contract. After disassembling and loading all of my belongings into the moving truck, they told me that I needed to pay $11, 000 in cash immediately to them. I said no, as this was over triple the BINDING estimate — which pursuant to federal law cannot be adjusted in such instances — and they told me that they were not releasing my belongings. The cops were called and the movers demanded $7000 just to release my belongings. In addition to my $1900 deposit. Ultimately I was forced to pay $700 just to get my disassembled furniture back.

We were robbed, not only the truck that was suppost to get our stuff, didn't show up, they send another truck, that doesn't accept the credit card payment, which the other truck did, no heads up, nothing, they showed up and left, and now I'm only getting 20% of my money back, cause they drove 20 minutes to use and just left, we were told several times, we could pay with card, now we're stranded, and have to be out the 27th. Nice company, I will be reporting to the BBB.

Do not use this company unless you want to be robbed and feel threatened by their third party movers. We made a huge decision to get a moving company and wow what a nightmare. Specifically stating all of our items for a quote with the sales rep and we agreed on an amount all on a contract. The third party company they sent to us came out and it was scary and they barely spoke english then arguing that they couldn't load items that were listed on the quote but packed 2/3's locked the truck said they needed to charge more for bulky items. They said they couldn't fit anymore and that they'd get another truck made us sign before they would send another and never came back for the rest of our stuff. The customer service company has been no help to us at all saying that we didn't give them enough specifics about weight mind you 1/3 of our items are still here. No one has called us back but charged us almost 3x's the amount agreed on. Broke a light on the house said they didn't do it and left our remaining items trashed. We are hiring a lawyer now to fight for our items and our money back

Had given up on finding mover and was ready to call Uhaul, Dawn Harrington called from Gold Standard and convinced me should could come in under Uhaul price. I sent her pictures and dimensions of everything we intended to ship. She bid 496 cubic ft at $5 per. I gave a down payment of $669 with $750 more due at pickup and delivery each. After reading the bid I noticed that her sizes did not match my photos or dimensions which is how she came on so low. I measured and we started getting rid of stuff to meet our "binding" bid I had signed. We were down to less than 450 cubic ft. Then Garin called for the QA call. He upped the estimate to over 600 cubic feet. Convinced me I owed another $639 down and would owe $1000 at each end. I somehow got suckered again and signed. Our window was to be 2/16-2-19, on 2/15 I got a call "9 star" trucking would pick me up 16th no later than 17th. Buyers were anxious so I moved closing to 19th. On 16th I get a call truck is broke in TX. On 17th update is truck enroute from FL. On 18th the truck was in Albuquerque. (He must of hauled [censored])! With a morning closing and no confidence truck would show or that I wasn't fallen no for scam a 3rd time, I rented a Uhaul, put my belongings in a shed and will return for them later this month. I cancelled the pickup at which time I was informed I would get no refund. After a few calls I was contacted by Sam (customer service manager). Hahaha. He offered me $250 refund of the over $1300 deposit. I did not accept! I filed complaints with DOT, FL attorney general and BBB (web site claims A+ BBB, BBB says they are not affiliated). Sam answered one of my complaints saying he offered 30% (more questionable math). I would not have accepted 30%. I have told everyone involved I feel we should get full refund and damages. Mainly because they came in low set to intentionally raise the bid! But, I also say we have offered to accept a $1000 settlement which lets them keep nearly $400 of my money. Personally Dawn and Garin should lose their jobs for running this scam! Just one example, I sent her dimensions and a picture of a 23 cubic foot tool chest which she entered as a small tool box. Sam claims we added items, we added some boxes but got rid of all our furniture. We were down to less than 350 cubic feet by move day. They tried to convince me to keep the appointment and do new contract with the driver, yea that sounded like a great idea! I moved all my stuff to a storage shed in a 10' u Hal truck 370 cubic ft capacity and I am not a trained loader. They ripped us off. Sam says this was not a "bait and switch" I disagree, I was baited with the low bid and then they switched the numbers. They had $669 of my money so in not wanting to lose that I gave them more. Yes, I'm stupid but they are thieves. I have yet to find 9 star trucking in n the internet

I contracted Gold Standard Relocation in regards to moving live plants from North Carolina to Nebraska. I was initially told they could not do this. I then received a phone call/voice mail stating they could move my requested items and that they had a truck ready to go with an open space just for me as the truck was needed in Nebraska. I verified this numerous times on the phone with the customer service representatives. Following their affirmation to the service they could provide I signed the contract obligating me to $3500 approximate. When the movers they contracted came to my home they told me that they could not take my plants. Had they not lied to me about this, I would have never signed a contract with them. I still had to pay for a Uhaul to move my plants which cost the same amount I would have had to pay had they not lied. When I customer service and spoke to a "manager", he stated you signed the contract and that is the way it is. Upon time for delivery of my items, I received a call stating they were having troubles finding anyone to drive to Nebraska and there would be a delay. Therefore there obviously was NOT a truck as suggested by the sales team. This company only uses fraud to get a contract signed and then blames the customer when promises are not met.

I waited a few months to write this post while waiting for action and response from this company and unfortunately I cannot wait any longer. I used this company to move from NJ to Texas this past summer. This company is a moving broker so they subcontract other companies to perform the actual move for you. They used a non-FMCSA licensed company for my move, which is illegal (I have the documentation to prove so). Multiple boxes and items were misplaced, totaling in the thousands of dollars worth. I filed a complaint with this company over 6 months ago when this happened. I got told to file a complaint with their moving claims company, who offered me pennies on the dollar after a very arduous process of actually being able to file the claim. I refused to accept that offer and filed complaints against this company with the BBB and FMCSA. Their manager, John Camp, called me and offered me $1000 through a refund agreement to take down my negative reviews and as a compensation for the missing boxes. I accepted this and removed all my negative complaints, reviews, and charge back from my credit cards; I provided documentation as to such. Over 6 months later, the company has yet to pay me back the $1000 that was contractually signed, therefore my negative reviews are going back up. A fair warning to anyone who decides to use this company: do yourself a favor, please stay away. For people who see their 3.9 star review here, it's because they pay others $400 to take down their negative reviews but I guess they have second thoughts on paying me the $1000 they promised to pay me within 30 days of signing the contract (which was signed 8/11/2020.) Attached here is proof the contract. To managers John, Sam, and Jenn: no need to call me again to try to fake bribe me. refund me the $1000 you promised and I'll hold up my end of the contract and remove my negative reviews if that time ever comes.

i would not recommend this company or any of the other two company they are contracted with i was over charged$3293.00 and they reunied my $500.00 cabinet in the move they threw my items on a truck and delivered them that way. i contacted the company and filed a claim and the fact that this was the most stressful move i've ever made and have not heard back from them, i'm asking for a refund of the $3293.00 and $500.00 for the cabinet they destroyed.i will NEVER recommend nor use this company again.thans for the help if i get any

September - October 2019
Moving Estimate #3307805

Absolutely awful. One of the worst experiences of my life. They seemed amazing at first, but turns out it was all an act. The company actually moving my stuff was Brooklyn Movers. The main guy was vaping inside my apartment and right in front of my face sometimes. His English was horrible. He told me that my quote was actually double after they had already packed all my stuff up. When I spoke to Gold Standard the day of and the days after, they kept telling me they couldn't find any discrepancies and that I owed double the initial amount. Fortunately for me, I measured the cubic footage of my stuff beforehand and knew for a fact that they vastly overestimated the amount. After consistently badgering and threatening them, they said they had the foreman double check the amount by unloading and reloading the truck. They said it was actually only 400 cubic feet instead of 600 cubic feet. That still was an overestimate, but I was pretty freaking tired of dealing with them at this point so I just went with it until I could file a federal complaint since they broke so many federal laws. (Trust me, I know because I looked it up.) Not only were they awful to deal with, but my bookshelf was broken during the move as well. This is just the summary of my nightmare. I have all of the email records saved as well as pictures of the damaged item.

I would never work with this company. The biggest joke in moving. You're better off renting a uhaul and moving yourself. They hide reviews from multiple people with horrendous experiences. Never use this company. They called me 27 times within one week, harrassing me to book a move with them. Then, once I told them I was uninterested they decided to be racist and call me the n - word through text message and proceed to be completely unprofessional. Never ever use them. Biggest unprofessional jokes. Reporting to bbb.

Never use this. You will regret it.
Most importantly they have a bunch of racist people on their staff and don't mind talking to potential customers any disrespectful way. One of the company's employees john healy - called me 27 times within one week, harassing me to book a move with the company like a telemarketer. Then, once I let him know I was uninterested, he proceeds to say on the phone "[censored]!" then text me sarcastic and racist remarks calling me the n word (see pics attached)! How is that professional conduct?!? The alleged "head" of the company john camp called me profusely apologizing, offering a discount but I have no interest in working with these scum bags. He said he would have his "human resources" department reach out about rectifying the situation and he also noted he would have the racist employee write me an apology email and receive disciplinary action.

Well no real action was taken. I got a sloppy email from both a fake human resources department a week later (see pics attached) with no subject saying "apologize we couldn't come to an agreement" what?!?! I don't need you to apologize for a lack of an agreement, I need you to apologize that your company employees racists. Finally, days after that, john healy writes me a sloppy email as well saying "I would like to send my sincerest apology for my unprofessional conduct." (see attached). No john, I need you to apologize for being a racist in 2019 and calling me the n - word.

Then it gets worse, the manager tries to call me and offer me a $3, 500 move talking about that's a 60% discount for my treatment. Well, it doesn't take a genius to see that a move from phoenix to denver (with a 60% discount) would not equate to $3, 500. I told him 11 there prices I received from reputable companies with 4-5 stars and all of a sudden john camp emails me again knocking $500 of the price. Somehow they found a fair cost. Basically they tried to scam me, after being racist. Enough is enough.

I would never work with this company. The biggest joke in moving. You're better off renting a uhaul and moving yourself.

Racist. Period. Shame on you all.

The Gold Standard way is to present a pattern of lies to their customers starting in sales conversation:
1. They present themselves as a moving company. I received an email that said, "Luckily this is a route my drivers run 2-3 times per week." They lead you to believe they have control over the routes, the schedules and the drivers. They refer to "our" trucks and "our" drivers and "our" cross-country moving licenses.
2. The sales person specifically told me there was a truck which ‘just so happened' to be in the area of the country I needed a mover - that was traveling to the EXACT location I needed my things delivered - on the EXACT same dates I needed. He said it would be so convenient because the truck needed to be to the east coast the week after the pickup, so I would have my belongings by the next week. And, since it was so convenient, they would give me a huge discount because I was essentially doing them a favor as their truck wouldn't have to drive from MN to the east coast empty. Shame on me for falling for this BS.

What actually happened? They contracted the move out to a random moving company (who then turned around and subcontracted the move to yet a different company). The communication from start to finish was terrible. You can't get a straight answer. They constantly say they'll get you answers and then never get back to you. They hand you off to one employee after another. They yell at you and blame you for their shortcomings. My belongings were delivered a full 3-weeks after the timeframe their sales person sold me in our call (which, had I known the reality - I never would have hired them and would have done it myself).

I was given a 3-hour pickup window by Gold Standard for June 4. On June 4th, the movers called to confirm their arrival the following day. My parents were the ones meeting the moving company and had coordinated their entire week around the pickup on the 4th, so they were not available on the 5th. Because of the mixup on Gold Standard's part, I was forced to give my consent for to a pickup date outside my contracted move dates.

On the new date of the move, I was told the movers would arrive between 9am and noon. Sam specifically said that my pickup was the first of the day and to expect the movers on the earlier end of the window. My parents showed up at 8:30am and waited at the storage unit until the movers showed up EIGHT HOURS LATER.

Gold Standard told me it was my fault because I had agreed to a discounted move and this is what you get with a discount. I dealt with three or four people at their company during this whole pickup ordeal and every single employee lied to me (and my parents) in one form or another.

Then the following week comes - the week I was sold by the sales person would be my delivery date. I called and emailed to get a delivery date with very little response. Gold Standard began handing me off to the moving company and clearly didn't want to hear from me any longer. The week I was told would be my delivery quickly came and went without any updates, as did the following week. Then, I was told my delivery was on it's way across the country (only a week after I was sold that I would have my belongings) and was promised I would have my things between the 23rd and the 25th (and I quote, "at the latest, Tuesday {25th}"). Those dates came and went.

I called the movers directly on a daily basis inquiring without answer. In talking to the moving company, I was finally told that they had contracted out my move to yet another company. This third company is who I needed to talk to, but they hadn't been able to get a hold of them since they took possession of my things.

Long story short, I ended up doing the job of Gold Standard. I was the one who had to persistently contact the 3rd company's dispatch manager because I stopped getting answers from Gold Standard and from the moving company. If I hadn't been my own advocate, and done the job I paid Gold Standard to do for me, I don't think I would even have my things.

Sam called me at 12:30pm on the 2nd to let me know the movers would be arriving that day and I should expect their call. I let her know that the movers were AT my place and they were only at my home because I had done her job for her. It blows my mind that for the fee I paid them, they didn't even have a clue as to where my things were or when they were arriving.

Towards the end of the process, after expressing my extreme frustration over the lack of communication, the Customer service manager emailed me saying she had been in daily contact with me and had answered every email I sent her. I reminded her she had not been in contact with me for 10 days and I had sent four emails that week to her one response.

Gold Standard is the worst company I have ever encountered. I am a business owner and if I treated my customers with even a smidge of the disrespect Gold Standard treated me with - I'd be out of business in a snap. I don't understand how a company who has been listed on the Better Business Bureau for 10 months and has an average of 3 customer complaints a month is still in business. That means that 75% of the time they've been in business (or more pending customers who haven't complained) they have been providing service that is complaint worthy.

There is only one commonality with all the people who have written complaints here, and it has nothing to do with those of us writing the complaints - it has to do with Gold Standard. Any company that sells fraudulence, then blames, shames and otherwise abuses their clients in the manner in which Gold Standard has done repeatedly since the inception of the company deserves to be closed.

The worst part is, Gold Standard goes through their complaints on the Better Business Bureau to argue with their customers (they clearly haven't found this site yet, or you'd see what I mean). If nothing I've said convinces you to steer clear of this company, allow their responses to their customer complains to be all the information you need. Any company who treats their customers the way that Gold Standard does, well, they do not deserve your business.

If I could give this company a negative star rating I would, -5 stars! I first dealt with a customer service rep and he sent me a quote based on a list of items which I told him I was not comfortable with, but I scheduled the move. Next day I called back to cancel and the receptionist connected me to Jim (?). I explained why I wanted to cancel and he suggested pricing per cubic ft. This made more sense to me as our belongings were already stored in a 10x20 facility. We signed and left for Georgia with our belongings to follow later. On the date our things were picked up, the moving company that Gold Standard hired couldn't fit our things in the 26 ft Uhaul they brought even though it's capacity is listed as 1700 cubic feet. so, they added a 600 cubic ft trailer and said we were 600 cubic feet over our 1600 contracted amount. They wanted 4.80 per ft for the extra. I contacted Gold Standard and they were able to reduce the price down to the 2.80 per ft like the rest of the goods. We still have the extra footage problem but they would not ship my goods until I paid the extra charges effectively holding my stuff hostage. We paid, my goods showed up four day later. Before they started unloading, I took pictures of my belongings in the moving van which has cubic footage markings on the ceiling. Ours was at about the mid point of the van at 1500 feet. When our belongings were off the truck, the last load in the van started at 2700. I count that as 1200 cubic feet. 400 feet under our original contracted amount.
After multiple calls and very detailed emails with pictures attached, I was told that "Gold Standard has no control over their subcontractors or their actions"
So, I am without remedy unless I want to pursue legal action. At this point, the 2000.00 is gone. (1680.00+other fees).I at least have my belongings and a real bad taste in my mouth. This company doesn't deserve your business. If you use them, be sure that you know that once you send them their money, you then are at the mercy of their subcontractors but know that it's going to be your word against the clowns that come to pick up and deliver your stuff.
Extremely dissatisfied.
Bryon Boyd

the company you hired 8 Mile Moving & Storage to move our items from Shelby Twp, Michigan to N Ft Myers, Florida were totally unacceptable. 2 boxes were marked damaged because of very obvious damage. the other 55 boxes looked ok until they were opened. when boxes were opened there was damage to a multitude of broken items. pictures that were in specific boxes designated for pictures and marked GLASS were completely ignored (broken glass and damaged frames). items that were marked fragile sustained significant damage. there was no concern for our personal items. all of the items shipped were wrapped in either bubble wrap and or heavy packing paper. we are still going through boxes to see what else is damaged or broken. we have several pictures documenting the damage but they are to numerous to enclose. I have called numerous times without success and left messages with no response.