GoldCar Rental
Reviews and Complaints

Dear,
The last year i've rented 3 times a car with Goldcar.
First 2 times by a broker.
That's why I decided to become a gold clubmember and rented the last car for Bordeaux directly with Goldcar.
Shortly after my reservation I received a quote from Ryanair for just the same rent which was 65 % better then the one I've got as a Gold Clubmember. To my opinion this is not acceptable. Goldcar price = 162, 78 €. Ryanair price is 99, 64 € for just he same car rented by Goldcar. See attachments.
Second they charged me a extra 40 €. I've had to ask the lady at the desk more then 5 time why she was charging this.
Her only answer was that I had to pay this because otherwise I would not receive the car. After all she said that it was the pollution tax which was charged by the French government. Cou! d be but on my invoice it's called a supplement vehicale diesel. Notting about taxes or whatever. I did not order a dieselcar so why do they give me a diesel and why charging extracosts for something I did not order?
Conclusion I've payed double of the price as a Gold Clubmember compared to the quote from Ryanair.
It's not that I don't want to rent with Goldcar because the cars are always without any problems.
But You must admit that my financial treatment as a Gold Clubmember is not acceptable.
I expect at least a commercial offer from Goldcar.
Kindest regards.

I am contacting you concerning an abusive charge of 40 euros in connection with my rental contract number [protected].
When renting the Sept. 23, 2017 at Seville airport, I told your agent that my plane was leaving at 3pm and not at 10am as originally planned. He answered me by mutual agreement that I could quietly bring back the car when I wanted, before noon the 8 of October, day of the end of the hiring.
So I reported the car at 11:30 am on the 8th of October and the receptionist told me that I was late and that I would be subject to late penalties. Despite my explanations, she did not want to know.
I explained to him that this was an oral, tacit, trusting contract. Trust between a customer and a company isn't it the basis of a healthy relationship and loyalty.
I understood that this was a closed contract and on that day I see that I was charged 40euros penalties for delay.
Here are my queries:
- I find that 40 euros of penalties for 30 minutes of anticipated and negociated delay which corresponds to the equivalent of 2 days of renting a car is abusive.
- I was honest with you, based on an oral contract, trust between me and your agent and I feel wronged.

I therefore require the reimbursement of these expenses without delay.

I hope I have received your understanding.

Cordially.

Mr. Barat

We already had a full risk insurance so explained that at the desk at the airport. They charged us a new insurance anyways. All websites are nice and neat in your own language but when it comes to the bill its spanisch. With no correct explenation. Next to that 120 euros hidden service and gasoline fees.

All in all, zero points for goldcar. What a [censor] company. Never again.

Contract No: [protected] Client no: 5295523

I hired the car in Italy.
please explain why i have had money removed from my credit card for the sum of £25.65?
I returned the car with no damage and a full talk of fuel, I have all receipts and documentation to prove this.
I would like a full refund asap and contact me on the below email address.

Kind regards.
Scott Banks

email" [protected]@gmail.com

On September 29th due to the fog in Amsterdam my flight to Toulouse was cancelled. First possible flight arrived at 6PM in Toulouse instead of 11 AM. I have called the call center of GoldCar and their branch at Blagnac/Toulouse airport to report my delay, but at 6PM my reservation was cancelled. The staff and I called both their callcenter to activate my reservation again... no success; the call center just stopped the conversation twice. The consequence was a new contract at the desk meaning paying 500% of the original agreed fee and I will not get my initial payment back.
Client focus is very far away!

Complaint

To whom it may concern,

Booking Reference – Codigo Cliente – 1040003 Contrato - [protected]

I wish to make a complaint about being misled/mis-sold and forced to pay for insurance that I did not require or request. Please be aware that this is a crime.

I do not have an active credit card and so I checked on your website before booking that I would be able to use a debit card, it specifically says in YOUR terms and conditions that I would need to pay the full deposit amount on my debit card and that it would be refunded on return of the car. I ensured that my bank balance was enough to pay the full deposit amount. My booking was pre-paid in England on 14th June and there should have been no more costs incurred apart from fuel.

On arrival at the Goldcar Centre, the agent told me categorically that I could not use a debit card as deposit and I must pay for insurance or I would not be allowed to have the car.
This was very distressing as I thought it would be a simple process and all pre-arranged and paid for.

I agreed to pay the cost and signed an electronic machine that had no indication of what I was actually signing for but I was led to believe that I would be re-imbursed on return of the car.

On return of the car on 30th Sept another of your agents informed me I would only be credited back with 61.16 euros..?

In light of the lies your initial representative told me I would request a full refund of the insurance products that I did not need or request in the first place.

I expect a full refund in the amount of 260.95 euros. (vehicle returned with full tank).

Please be aware that this matter will be taken further if you do not comply as you are in breach of your terms and conditions

I trust you have all the information you require and this issue can be resolved quickly.

Sincerely

Tracey Lawrence

I rented a car from Turkey/İemir airport. I paid 1.112TRY Deposit. After I delivered the car without any problems and they said me your deposit will be full refund. After 2 weeks I am still waiting my deposit refund. I called the office and they said me we refund you but still is on my credit card. I discussed this issue with my Bank and they said me same thing. Goldcard did not refund. So, i attached some documents about this issue and i am waiting deposit refund as soon as possible.

We were booked to fly with monarch airlines on the 3rd October. We were collecting the hire car at 10.30am, and returning the hire car at 9.30am on the 17th October. Unfortunately monarch airlines have cancelled all flights, so we have had to book another flight. The flight we have booked does not arrive until 22.30 hrs so I am trying to change the time of collection of hire car to 22.30hrs, also to return the hire car at 14.30hrs on the 17th October.
My booking No: [protected]. Can you please help.
Thank you, David Taffinder

Reference number. [protected].
We hired a car in palma mallorca on September 7th for 4 days. Refilled the 22euro we used before dropping the car back. So the car was full.
When the refund of the fuel deposit wasn't returned after 2 weeks we contacted the Alicante office. Told the car was left empty so they kept the deposit. No help was provided from the staff on the phone and she just hung up on me. I'm a very angry customer.

I was traveling in Italy and hired a car from your company between 26/7/17 till 30/7/17. My name is Tie Teck Kim with the contract number of [protected]. I received an email saying I got a fine ticket cost 55 euro while during the period of car rental. I wish to see the fine ticket as a prove of the fine. I was charged twice through the credit card and I want to know why? And I haven’t got the 150 euro deposit back to my account yet since I return from Italy which already more than 2 months.

Good day,

I am extremely disappointed in this transaction and experience with gold car.

When I collected the car I did a walk around and checked the vehicle. I know I checked the underneath of the front bumper, I checked the rear but missed checking the underneath of the rear bumper where the damage was found.
I feel that I have been ripped off as the car was not driven around, it was driven to destination and parked in a garage and brought back. I know for a fact that I did not bump it anywhere.
I also feel that the amount being charged is exorbitant for a couple of small scratches.
If you did things the correct way you would have a staff member do the check and walk around with the customer and sign off at collection as well as delivery.

One thing is certain, if the status quo remains and either the amount reduced or cancelled, not only will I never use gold car again but I will go out of my way on electronic media to advise people not to use your services either.

I hope this situation can resolved in a negotiated manner.

I await your reply.

Regards
Paolo
Sent from my iPhone

On 28 Sep 2017, at 18:21, "[protected]@goldcar.com" wrote:

Dear customer,

Thank you for trusting Goldcar Rental for your car hire.

Attached is a message of interest to you.

Kind regards,

Goldcar Rental

I rented a car in GOLDCAR company in Barcelona airport, my contract number [protected] from 15/09/2017 to 21/09/2017.

26/09/2017 I received email from GOLDCAR with inform details of a charge on my contract (attached):
Concept: Check-In Rear parcel shelf
Amount: 300 EUR.
Also, was attached picture, which clearly shows the bumper, car number and tail lights, but not rear parcel shelf. (attached).

On September 23 and 24 GOLDCAR withdrew an amount of 300 euros from my card.

In connection with the above:

1. I ask to provide document confirming that the rear parcel shelf was at the time of transfer of the rented car to the customer (to me).
2. Also, I ask you to provide me with proof of my confirmation that I have received my rented car with all the accessories.
3. I paid full insurance, Super-relax GOLDCAR, so on what grounds did you withdraw money from my card?

I propose to solve the problem in the following way: a full refund of the monetary funds withheld by GOLDCAR.

I rented a car on 30 August 2017 in Malpensa Airport- Milan
I booked the car through Rentalcars.com, and included Rentalcars.com protection program. They stated that in case I'd like to take Goldcar's protection program at the counter instead, I will be able to get a refund.
At the counter, I was offered a program with a similar price, so I took it, thinking I will get a refund.
When asked for refund from Rentalcars, they explained (which was later confirmed by Goldcar agent) that the price I was offered was in addition to the Rentalcars program, i.e. a "top up", and not instead.
At no point the "top-up"or the Rentalcars protection programs were mentioned at the counter or the on the contract.

In total I was charged double the price I was told.
I tried to contact them but got no response.

I was asked to pay for the fuel for my car hire in advance and I have not received the payment back. I returned the fuel tank in full and this should have been refunded. Please contact me for further details. This is unacceptable. I was also forced to take out the damage waiver collision insurance as I couldn't pay he 1100 deposit. I have European insurance and I should never have been forced to pay this.

Car rented between 22-08-2017 and 23-08-2017.
Reservation: [protected]
Registration: 3062 JZZ

We rented a car from the Alicante office and noticed there were several small to larger scratches and marks on the car: a long scratch down the side, a small piece broken from the plastic part of the front bumper and 2 or 3 other scratches.

We took photos of this damage, brought the car to the office, informed a male employee and asked him to take a look. On his tablet, he noted and documented one, possibly two of the marks. He didn't document any of the other marks, including the damaged bumper but assured us this and the other marks were not a problem. My wife signed the tablet.

We returned the car the following day. No member of staff looked at the car in our presence on it's return.

On the [protected], Goldcar took 821.90 Euros from our bank account. My wife was only told why this money was taken after several protracted calls and emails to your customer services department. Via email, the reason given was because of alleged damage to the car, without any explanation of what this alleged damage actually was.

We have both since contacted Goldcar on email, phone and even Twitter @goldcarcares in an attempt to find out what the alleged damage was and to resolve this issue.

We sent our photos to Goldcar Customer Services department and @goldcarcares to cross reference showing timed and dated damage already done to the car. This was clear proof that the damage was already there before we took the car with us, as the check in time and time on our pictures match.

We were finally sent their images via an extremely rude email from M. Amparo Pérez 3 weeks later The damage shown in the images was not made by us. We have also noted that these photos are not dated and that they include 2 photos of damage already made to the car when we picked it up, which the member of staff photographed in front of us.

They have since said that not all of the damage was done us and offered us half of the money back. Which we have refused.

The correspondence has now dried up completely. The only satisfactory outcome of this stressful, expensive and time-consuming issue is to have the money returned immediately.

Contract Number : [protected]
Hired a vehicle in September for 12 days and returned at end of contact parked back at pick up location and got it checked and signed off.
When went to check in desk up stairs I noticed that I was missing a small carrier bag with two items of brand new clothes which I had picked up on my way back to the airport. I immediately went back downstairs to the office and informed the staff what had happened. The car had been removed and a telephone call was placed, after fifteen minutes I was informed that nothing had been found in the car. I complained stating that there was a small Punt Roma paper carrier bag with a pair of new trousers and a C&A carrier bag with a new navy blue top with yellow stars on it.
Again after another ten minutes I was informed there was nothing in the vehicle which I found to be very distressing as I knew that I had left the bag in the car. I was then informed by a member of the staff when I asked for the car to be brought back up for me to look or to be taken to the car that I was not permitted and that it was no possible for that to be done which I found to be very unhelpful

Contract number [protected], plate number IQZ-884

My relatives rented a car from Goldcar MALTA over the last week, 14-19 of September. They was pushed to buy their super relax cover insurance, which I did. Later on the third day, my father noticed a dent that could only be seen if viewed from a distance, as it was in the lower bodywork. He called them immediately and informed them (16.09 9.49), as per their instructions for the super relax cover, and was told to “not worry about it”.

Upon returning the car the parking attendant, Mevrui, agreed that it was old damage caused by the previous renter, but still charged me 1150 euros as a “procedure”. He claimed that we would receive it back “from the insurance company”. He made no mention of my super relax cover, nor of the claiming procedure. My parents left the country shortly that morning.

During the afternoon, I went to speak with the attendant, who claimed that we would be able to claim it back online, even though our insurance was with goldCar. The rental office personnel gave me blank stares, while the head office simply told me that they would look into it.

Following our departure from Malta, we have been in constant contact with the Malta Office. We have got them to admit that we had super relax cover insurance, However, they are still refusing to return the deposit, on the technicality that I did not get a police report, despite him calling them and confirming that it wasn’t necessary after spotting the damage.

I’m extremely distressed about this situation and in case I cannot reclaim the charged amount as promised by GoldCar, I will pursue action with the European Consumer Protection Agency.

I hired a car from Malaga airport on 30th August 2017 on full to full basis. I returned the car on 13th September 2017 to Malagasy airport with a full tank of fuel ( 8 of 8 parts lit ie: FULL. On returning home my credit card has been charged €58 for not refilling .
I WANT MY MONEY BACK ! WHAT A RIP OFF ! I WILL NEVER USE THIS RIP OFF SCAMMING COMPANY EVER AGAIN AND I WILL MAKE SURE THE WHOLE WORLD KNOWS ABOUT IT .
SORT THIS OUT IMMEDIATELY AND REFUND MY MONEY OR I WILL TAKE THIS MUCH FURTHER .

My wife rented a car in Alicante Airport 3/09/17 to 09/09/17 contract no. [protected]. Licence plate 5118JZY flex fuel option. The car was in bad condition and after appr. 100 km it gave up. My wife and her sister had to go from Moraira to Alicante Airport to pick up a new car setting them back 60 EU for bus tickets. To get a new car she was forced to add insurance for 66.07 EU plus tax for the two remaining days of the rental periode. She was also charged 52, 07 EU plus tax for fuel. The new contract had the same contract number . Car licence plate 0166JCY. The first car has been charged 16 EU for fuel. For the second car we should, according to the SDR agreement, have been credited for the fuel not used. That has not happened. As a long time Goldcar club member hiring rental cars 4-5 times a year for many years I have so far been pleased with Goldcar, but not anymore. If we get an excuse and at least get the fuel not used credited and compensation for the bus tickets, but also the insurance my wife was forced to sign ( no insurance, no rental car ), we will consider to use Goldcar also in the future.

Booking :[protected]
San Javier Airport 17.9.17

I did not want to purchase Goldcar insurance as I already had a policy to cover it.Whilst paying with my credit card to "block"the excess I was told the credit card machine would not work with signature and was unable to use it.
I then had to pay a further €370 on my debit card which would work with signature.
I had booked a peugeot 208 or similar but was given a car with a smaller boot space, which was not large enough to hold my babies pushchair. I returned to the desk to request a change to another card and was told it would cost me a further €150 to do this. €150 ?
I was then told that the credit card machine was now working but it was not possible to refund payment to my debit card and take payment from credit card.Clearly this is Goldcar misusing the credit card system. It is not my fault that your machine was not working for the precise moment I needed to use it.Goldcar told lies over it's ability to process my payment. There was no problem with my card. You used it as an excuse to make me have to take your insurance.I am now on holiday for two weeks in a car which is not suitable for two babies and there is insufficient room for two car seats and a buggy.
I would now demand that you refund this excess charge.I fully intend to take this matter further.I have my own insurance.Your ridiculous hard sell and totally unhelpful attitude has ruined a holiday that has taken me over a year to save for.