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Goldicq International Customer Service Phone, Email, Contacts

Goldicq International
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2.4 23 Complaints
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Goldicq International Complaints 23

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S
3:30 am EDT
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Goldicq International buying eve online isk

Goldicq International Sales Ltd offers (game-money) ISK. but have no intent of give it to you. When your money has been transfered from PayPal or your creditcard, they run into trubble contacting their supplier, they tell you to come back later. When you come back at a later time the same thing happens, over and over again. I opend a case at PayPal, and Goldicq begged me to close it, if i did the ISK would be in my gamecharacters wallet within 5 min. everything was ready for transaction. I closed the case at PayPal and Goldicq closed the chat...These people are really ###, they robbed me for USD 7, 39 and went to all this trubble to get at them? I know i shoul never closed the case at PayPal before the ISK had been transferred, i know! By letting websites like this use PayPal, PayPal help criminals operate, they are not without blame here!

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formerlywarmer
Port Leyden, US
Feb 02, 2011 3:11 pm EST

They are scam artists running out of China, have evidence of this and have forwarded to moneybookers.com who is handling there transactions. This company will rip you off do not do business with them. They have a slick website and make the appearance as being a valid company. This is not true, they are criminals and should be avoided.

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m4k3
US
Jan 20, 2011 4:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I can attest to this fact. I currently have $100 USD tied up with them and a PayPal complaint being investigated. After they had received my payment confirmation through PayPal, they told me that I would have to send the money via Western Union or provide them a copy of my credit card and photo ID. This was an attempt to steal even more money from me. Given the way the system works, PayPal denies all claims found to be intangible items a.k.a. in-game items or currency. This means even though you paid them the money, they can just "say" they gave it to you. If I do not receive my money back, I'm going to fly to see them in person and personally take back what is mine.
According to their credit worksheet for their corporation, they can be found at:
Company: GOLDICQ INTERNATIONAL SALES LTD
Registered Office: 30 IRONMONGERS PLACE, LONDON
Date Incorporated: Oct 18, 2009

ComplaintsBoard
K
9:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Goldicq International they dont deliver.

Avoid at all costs!

I paid for some services they were offering and before Pre-Purchasing I asked for delivery times, they told me 10minutes-20minutes.

So I waited... guess what? 48hours later STILL waiting.
I contacted Customer Support Numerous times, with excuses like "The Suppliers computer is not working"
Upon asking for a Refund I was met with replys such as "The Manager isn't here, we cant authorize a Refund" "You just missed the Manage, he left" ect ect.

So.. I'm filing a Dispute on Paypal right now "Dont know how thats going to go down."
And again, I contacted Customer Support with this information and this is what they said

"[Daisy] plz close the dispute first then we can deliver you"
Yeah... so now all of a sudden they want to deliver to me.. or just another Smart Way of trying to delay the effect of me getting my money back?

anyways, anyone who's considering buying from any of there websites, Dont listen to there ### Promises, There fake ### awards.
Either earn what you're going to buy or find a better trusted word of mouth website.

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angamandi
FR
Oct 09, 2012 2:44 pm EDT

Same here paid like astupid idiot and i got exactly the same kind of answers: sorry for the delay, but could you plz wait some more time, supplier hasnt back yet, we will hurry up to complete your order as well...
Too late for me this site should be closed. And they ask for ID copies, that sucks!
I'll make a complain to the government about that. Goldicq.com is really crap.

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IIEnigmaII
US
Aug 15, 2011 3:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The same thing is happening to me right now, it's about 48 since my purchase and still nothing. I've written to them and all they are saying back is some nonsense about VIP A- VIP B, and so on and so forth. I filled a money request and now i'm waiting one more day before I file the dispute.

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Build3bear
Solihull, GB
Jul 08, 2010 9:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Thanks for posting your comments up! because recently i was going to purchase from their website, Ive seen their same live customer service chat on another website with the exact same woman, she couldnt answer any of my questions that their site was genuin so i wrote to their email with all my questions, and all i got in response was:

hello,
We are a professional online game service provider. We have a good credibility record in paypal and with 3 years more of game gold sales experience, we have enough golds in stock, once you paid, we will trade you face to face in game in 10-20mins, if you need, you can buy it, thank you !

I dont think i can trust them after that, i asked them to prove they was a trusted site, but failed every question.

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Picilany
HU
May 06, 2010 7:44 am EDT

they are swindlers! They steal your money.

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trvsgrms0
Grayslake, US
Apr 19, 2010 4:50 pm EDT

what would be you advise to me cause this is happening to me right now?

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LOLTHISSUCKS
US
Mar 27, 2010 12:15 am EDT

Guys, If you want your money, itll take a while. Heres the right dispute to file.

Didnt recieve items.

the conputer SOFTWARE, not Virt good

Say bad stuff, then if needed, call paypal

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R
7:37 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Goldicq International fraudulent business practices

This company clearly states on their site that they accept paypal as payment to purchase online game gold/credits etc. However once you make the payment they do not deliver, and when you attempt to resolve the issue they tell you to make the payment again with westernunion and only AFTER you pay a second time the will refund the paypal transaction which they have yet done. Nor have they delivered any credits in game. The are cons. and will rip you off blind. DO NOT BUY FROM THEM.

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marloex
US
Jul 27, 2019 5:51 am EDT
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I purchase a virtual online item cost me 15USD the item not received but the purchase has been made and deduct my bank account. At their website, there is an option for paypal service, so I did use that for payment. I also filed a case on paypal service for dispute claims and bank cancellation for this matter

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DawnCat
US
Jun 27, 2019 9:25 pm EDT

Call paypal if they won't give you your item or a refund. I got scammed as well. I checked out as guest and thought there was nothing I could do, here's what happened to me:

I STARTED the process of purchasing gold through mmook.com, when they asked me for a picture of my card and my ID, I NOPED out of the transaction, specifically stated I no longer wanted to go through with the transaction and ended the chat.

They used my payment information that I had entered and charged my bank account ANYWAY. The minute I saw the pending transaction on my bank statement, I contacted the fraud prevention arm of my bank. I explained the issue and I was told the transaction would not go through. So apparently the fraud prevention arm sees different [censored] on your account than your actual bank, and it appeared to the fraud people they payment would stop, wrong, it went through.

I attempted 3 times to live chat and either get the gold they charged me for, or a refund. Each time I was simply told that they do not accept paypal as a payment (its on their website as 3 different payment options) and if I wanted a refund I would have to purchase through western union for a second transaction (even though i never actually made a purchase) to get a refund. I threatened them with filing a case against them with paypal, same response. I was hung up on, at no point did I ever curse or escalate, still hung up on me.

I contacted my bank, they said they couldn't do anything about the transaction until it processed, then I *might* be able to reverse it but they couldn't promise anything.

I called paypal, the first time he misunderstood me and attempted to have me file a claim through my paypal account, but I was logged in as guest and it doesn't show up as a transaction on my account. So I called back and explained that this was done without my permission, through a guest checkout. The person I spoke with explained he could file a 'goods not received' claim, they would have 10 days to prove to paypal the goods purchased would be delivered. If after 10 days, the goods aren't, paypal will initiate a refund. Or that I could contact my bank, attempt to flag it as theft and then they would have to cancel my card, send me a new one and, knowing how my bank works, I may or may not ever get my money back.

1. Don't buy from these people.
2. If you do get scammed, you have many avenues in your favor. Contact everyone. Most banks charge 30$ to reverse or cancel a transaction, so use your own judgement there.
3. Make sure paypal knows the transaction wasn't approved by you (it might help even if it was).
4. Don't give up, they are depending on you getting so frustrated that you do.

Lastly, I am going to wait until I get the refund then, I am going to contact my bank and explain the situation. I will file paperwork to list them as a predatory business and they will go on a list. Anytime ANYONE that does business with my bank, their accounts and cards will get flagged and the transaction put on hold until the person is called and they approve it. I am going to add all other .com's this company hold to that list.

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iSmurfSoul
US
May 11, 2019 6:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have brought online product which is E Rm134.48 and already 5days, they say supplier have problem, finding new supllier, and keep on say supllier offline, untill now. And i ask for refund, and they say pls give them more time, and now finnaly they say cannot, and i ask is it a scam, haha no reply at all

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kennethjjordan
US
Jun 05, 2017 6:56 pm EDT

this site is still practicing and scamming people, I only found this site after I already purchased from here https://www.goldicq.com/ almost 7 days I have been waiting :(

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alexjb
US
Jun 03, 2017 1:54 am EDT

They are still scamming. Had the same thing happen to me. Just initiated a chargeback

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king2014
bracknell, GB
Oct 10, 2014 9:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ive also had to go through an ordeal with goldicq.com and anything liked to them, buyer beware, they tell you that they have the gold and make you wait until you create a dispute and then tell you that they have the gold and even give you half the gold for you to close dispute, that way you cant reopen and the take the cash. 2 days and opened a dispute 20 days asking for my gold and nothing dispute won and now i am spreading the word. so sad come from work and need a little boost in a way of purchasing a little gold and get to be put though this ordeal.

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TeesMaarKhan
london, GB
May 06, 2014 6:54 am EDT

I paid with debit card through paypal and they said im not covered and i need to speak to my bank, i dont understand how paypal is providing these scammers with a credit card processing service... its what baffles me... I order 30k gold for a game been 3 days and have got every excuse under the sun

supplier offline
manager asleep
cant authorise refund
moved up to top of que
give us some more time
we are looking new supplier

wont give refund... i hope these ### die of cancer

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patricl
Burlington, US
Sep 28, 2009 1:51 pm EDT

They took my money and have refused to deliver what they promised! I paid them via paypal and all they ever do is ask for more time. THEY CLEARLY PROMISE 8min - 24 hour delivery! It has yet to happen. This is an online SCAM! They have no ZULIE, NO GOLD, NO GIL, NO NOTHING! Buyers BEWARE!

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Saphiira
US
Oct 06, 2018 5:23 pm EDT
Replying to comment of patricl

they usually take longer than 24 hours to deliver bc their suppliers are real players and not online 24/7. i bought from them yesterday (10.05.2018) and got today the half of it atleast. they sometimes act suspicious but i never got scamed by zhem before

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MrPunkKid
Kansas City, US
Feb 04, 2013 8:51 pm EST

Kristy 02-04 18:36:18
Hello, how may i help you?
You 02-04 18:36:29
hey is the gold supplier online yet?
Kristy 02-04 18:37:05
for which game
You 02-04 18:37:11
atlantica online
You 02-04 18:37:34
if he isn't i want to talk to him personally i want his contact information
Kristy 02-04 18:37:54
May I have your payment email address and character name please?
You 02-04 18:38:22
ive already given u my information several times i want to talk to the gold supplier himself
You 02-04 18:39:12
whats his information
Kristy 02-04 18:39:28
i don't have his information
You 02-04 18:39:51
how do u not have his information when u say hes offline if hes offline then u do have his information
You 02-04 18:39:56
or does he even exist?
You 02-04 18:41:29
how do u contact him/her to give me my gold
You 02-04 18:41:35
if u dont have his information
Kristy 02-04 18:42:26
we use QQ, understand ?
You 02-04 18:42:53
if u would mind explaining to me what QQ is?
You 02-04 18:44:33
is that a email system out of china?
Kristy 02-04 18:44:41
just like MSN and we are not allowed to give you our supplier information to you, our customer cannot connect with supplier directly
You 02-04 18:45:25
i c well then how bout giving me my refund?
You 02-04 18:45:40
its (Protected for privacy)
Kristy 02-04 18:46:13
I will leave a message to our manager for you, he will deal with your order soon. Sorry for the delay of your order.
You 02-04 18:46:30
ive already contacted the manager myself
You 02-04 18:46:50
he wont reply to my emails
Kristy 02-04 18:47:10
maybe he is too busy
You 02-04 18:47:33
i have not known anyone to be too busy for 3 days straight
You 02-04 18:47:40
i know that is a lie
You 02-04 18:47:59
if u run a business customer always comes first
You 02-04 18:48:05
not ur own desires
You 02-04 18:48:51
so dont tell me that you all are too busy
You 02-04 18:49:00
i understand a couple hours
You 02-04 18:49:20
but why do u make a promise on ur site we deliver no later than 24 hrs if u cant keep it
You 02-04 18:50:12
what is he busy with anywayz
You 02-04 18:50:30
if hes too busy why dont u have a backup person to take his place
You 02-04 18:52:12
if he wont reply to my emails what makes u think he will look at ur messages
You 02-04 18:52:30
unless of course u get special attention of some sort
You 02-04 18:54:40
so u gonna get my gold or what? if not give me my refund otherwise ill put the biggest lawsuit against you guys for fraud and take whole business down
You 02-04 18:55:02
i have the money to do it
You 02-04 18:56:00
and im sure u don't want ur business crashing down becuz of a simple
You 02-04 18:56:03
would you?
Kristy 02-04 18:56:47
wait
You 02-04 18:57:04
thats exactly what i mean
You 02-04 18:57:09
so give me what i want
You 02-04 18:57:23
i paid for it so give it
You 02-04 18:57:43
this is your last chance to do something otherwise legal action will be taken against you all
You 02-04 18:58:06
and u will be seeing me in person
Kristy 02-04 19:16:50
we will give you a refund
Kristy 02-04 19:19:54
your payment has been refunded
You 02-04 19:21:10
alright ill check into that
Kristy 02-04 19:21:35
k

In a nutshell after countless times of *bleep*ing with these ppl, i finally got my refund back.

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brokenlove91
SG
Oct 09, 2012 12:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have purchased at least $50 from them on May 2012. Till now October 2012, I have been chatting with them, and they don't seem to reply me and refund me back.

Please do not, DO NOT BUY ANY MESOS FROM MYMAPLEMESOS.COM.

cannot be trusted.

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Overview of Goldicq International complaint handling

Goldicq International reviews first appeared on Complaints Board on Sep 22, 2009. The latest review Online goods not received / time wasted was posted on Sep 2, 2020. The latest complaint do not use this company – they are fraudulent! was resolved on Feb 24, 2012. Goldicq International has an average consumer rating of 2 stars from 23 reviews. Goldicq International has resolved 8 complaints.
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  1. Goldicq International Contacts

  2. Goldicq International phone numbers
    +86 218 533 0985
    +86 218 533 0985
    Click up if you have successfully reached Goldicq International by calling +86 218 533 0985 phone number 1 1 users reported that they have successfully reached Goldicq International by calling +86 218 533 0985 phone number Click down if you have unsuccessfully reached Goldicq International by calling +86 218 533 0985 phone number 0 0 users reported that they have UNsuccessfully reached Goldicq International by calling +86 218 533 0985 phone number
  3. Goldicq International emails
  4. Goldicq International address
    № 400, Fang Chun Rd., Zhang Jiang Hi-Tech Park, Pudong, Shanghai, China
  5. Goldicq International social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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