GoldOller Real Estate Investments
Reviews and Complaints

I am currently living in a 1 bedroom at the Seasons for a total of $1497. I decided to transfer to a 2 bedroom during lease renewal, this would have saved me a $800 transfer fee. My apartment was inspected with no issues and the transfer was approved. I received my Welcome letter to the new unit for $1753. Here is where it all goes LEFT! (1) The Seasons use a new system called RHINO and it calculates your deposit. So, one month's rent is due for my deposit BUT, I do not get my money back when my lease is up. On top of this...The Season's tacked on an extra $800 (basically the transfer fee) as their own deposit requirement and, I do not get this money back either at the end of the lease term. (2) The current lease is up on 8/24, they charged me an extra $389 for the month of August because I did not renew my lease, I am being charged month to month for $1886 (more than the 2 bedroom). Why would I renew if I am transferring?

On June 20th, the ceiling in our unit fell. The property manager was swift in getting it repaired but the incident caused me to miss work, book a hotel for the evening, and it left a few of my items damaged. Renter’s insurance doesn’t seem like they would handle a matter at this level since there was no water damage and the complex has only credited $150 to our account for the hotel.

After getting in contact with the regional manager, Raymundo, we came to no resolution. He actually made matters worst as his tone was extremely condescending. Throughout the conversation, he was only able to tell us that GoldOller isn’t responsible for accidents and that no one else’s ceiling has fallen so we would be responsible for the wages lost and cleaning of our furniture.

Even if GoldOller was only able to offer $150, their regional manager could have stated this in a much more respectful manner. We are not just tenants; we are PEOPLE who have been greatly affected by an incident in one of their units. Now, what was once an issue of just a fallen ceiling, has become an issue of poor service from a regional manager. Raymundo should not be a representation of GoldOller at the regional level.

On May 25, I completed an online application for a 3 bedroom 2 bath with a property owned by Goldoller Real estate Investments; the name of the property is :The *** At ***. This property is located at *** Atlanta, GA ***. A few days later Janet Burgos (leasing office representative) showed me a model apartment that was a 2 bed room, Janet B explained to me that they did not have a 3bed room model apartment to so me. I asked Mrs. B did the 3bedroom and 2 bath room I inquired about come washer and dryer connection and was it remolded. She replied yes to both. I proceeded with giving Mrs. Burgos the information and funds required to proceed with the leasing process . I continued to check in with Mrs. B. My move in date was scheduled for June 16. I couldn't move in and the apartment didn't have what was promised. I was lied to. I paid movers to move my items on that date, only to not have a new place to move my items to.

My lease ended on 3/23, at *** at *** and I provided management with notification via email that I was not renewing my lease. The former Assistant Manager (Raymond R) emailed me stating that he would accept my notification; however, I was charged $2,479.48 for insufficient notice. I've contacted the front office about this issue and have been repeatedly told that this would be escalated to the appropriate contact to remove the charges, but no one has followed through with removing the charges. A couple weeks ago, I received notice that the erroneous charges have gone to a debt collection agency. I followed up again with the new manager, Evelyn G, and she told that she would forward my concern to the corporate office for resolution as she could no longer change the account--this was two weeks ago and I have yet to receive any follow up from her or changes to the balance. I've also emailed the corporate contacts listed on the GoldOller website and contacted the phone line and no one ever follows up or responds.

I moved out of one of their apartment buildings in May - West Haven at Vinings. Early on I had issues with my ceiling caving in because it took them almost 12 hours to respond to an emergency maintenance request (the water heater in the vacant apartment upstairs had burst). It took them 3 months for them to get the ceiling patched and the resulting mold taken care of despite countless phone calls and emails. It was never fixed, but I weathered out my lease since they never let me vacate without a 3K fee. My last month there they charged me a month-to-month fee and regular rent for all of May, even though I had given notice that I was leaving on my lease end date which was May 12th. I reported this immediately (though I had to call/email 5 times to get a response) and was promised it would be correctly. Now a month and a half later they're telling me corporate (GoldOller) is refusing to refund my money. With my deposit this is approximately 2K. I've of course called often and the date I'm supposed to see a check just keeps getting pushed back and back. The girl I talked to today said one person had been waiting 11 months for their refund.

On Oct 11, 2019 I called *** apt and provided the unit number and got information. I then applied the same day and about 30 mins later I got an email the apartment wasnt available and they would move to another apartment that was 600$ more than the apartment I applied for. I reached out to Kesha the property manager and asked why was I able to apply for an apartment that was never available and she stated it was a system error. So I asked for a refund of the 200$ I had paid because if there were only 1400$ apartments available I would have never applied at the property. I was told I would get a refund then I asked the timing and never got a response. That is when I processed a refund with my bank who gave me my money back until Dec and pulled the 200$ back out my account and sent it back to the property. I have been emailing both Kesha M, Luisa B and Jonathan L who had me call my bank on 3 way and my bank confirmed they received my funds but Kesha keeps telling me they never received any money from me or my back. I have emails showing they are ignoring me, I have the document from my bank showing they have my money and I also have an email showing her stating she would process my refund. It is now April and my issue has not be resolved and I can not get a response.

I move out of my apartment on 02/29. We had to break out lease as a result of my job moving me to a different city. We informed them of us breaking the lease in accordance with the time frame outlined in the lease and paid the fee to break the lease prior to us moving out. We were unable to return the keys on the night of our move out as they didn't have any type of drop box for us to put them in and the apartment only have deadbolts so there was no way to leave them in the apartment and lock the doors behind us. We opted instead to take the keys with us and mail them back the following Monday (we moved out late Saturday so that was the earliest day we could mail them) as we were moving out of state and would have no other way to return them. After a lot of back and forth and them charging us prorated rent while they awaited the keys in the mail they also charged us a late fee of $100 for non-payment of rent after we had already moved out. After they received the keys we called to ask and have the account adjusted so we could pay our final bill of $0.23 (what was left over after the deposit was applied to the account and the final water and gas charges were added). We were told that only the property manager could do the adjustments and she would get back to us at a later time. We have tried contacting them numerous times via both phone and email, even once speaking to the property manager herself, and have every time been told they will get back to us.

On November 7th I applied for an apartment here in Orlando, FL called The *** at *** which there was a promotion going on for waived Admin and App fee. A total value of $450, but in order to apply i had to still provide my card info so I did. Now the problem is I was still charged, which is considered fraud due to false advertisement. A couple days later I called and called the office but they never answer the phones, I've been in their office and the phones keep ringing while there are employees sitting around doing nothing and they complain about the phones in front of customers, horrible customer service btw. So I finally emailed Natalie P cause they only see you by appt, which is understandable due to covid and that I'm pregnant. So on November 19th I emailed her and she finally replied but the next day, to let her know that I wanted to cancel everything due to now I am trying to purchase a home instead and i really wanted my money refunded since i was not supposed to be charged in the first place. She replied she would cancel the application but they were not refunding the money that she couldn't make that decision but her leasing manager could. So i asked her when can i see or speak to her and that's when she replied on November 29th leaving me on the limbo because i replied ASAP and she would leave me hanging waiting for her response for weeks to then tell me they are not refunding my money. Natalie and the staff were so unprofessional in every way and no one deserves what I'm going through with them. The worst place ever. I just want my money back, is all i ask for since i was never given the service because i cancelled way ahead of time. Please help.

I rented from *** apartment and lived their for three years. I paid my rent and water bill in advance on numerous occasions. The apartment had maintenance issues that was never resolved during my stay. My roof had been leaking when it rained for over two years. Everytime i called for them to repair the issue Deborah kept stating that they are waiting on a contractor. September was the finally straw for me. It rain and the water starting coming inside the apartment again even the ceiling fan was leaking water. I immediately called in and notified maintenance but no repairs were done. I called for Deborah and she would not call me back. She sent me an email stating that she would let me out of my lease because they didn't know when they were going to be able to make repairs and she had receipts that they had fixed the roof. I advised her that the roof had never been fixed and that shingles have a life span of at least 10 years and i have not been there that long. I asked to moved in another apartment and she denied it stating that they can't promise that they wouldn't have to do repairs in the future. I then told her that I have never been late on my rent and even paid my rent in advance and that is how you treat a tenant. I then told her to just review my full security deposit. I spoke with Sylvia prior to leaving and she stated that I had a credit on my account in the amount of $84.00 and then advised her to refund it to me. My apartment was unlivable for weeks and they did nothing. I advised them that I was a diabetic. They cut out the sheetrock in my apartment and left the wall open with open plastic was horrible. I even called goldoller and they have not responded to me. NObody never contacted me. I'm very disappointed in how the matter was handled and how they kept money. I have pictures if you need me to send them to you

I currently live at THE ***. Two people under my lease filed a transfer to another unit about a week before the end of February. During this time, they were also charged for rent and a termination fee. We were initially told by KENO J that we did not have to worry about paying rent because their termination fee covered the cost of rent. However, we were told by our now former roommates that both charges were mistakes, and they demanded a total of $1485.75 from us to cover the costs of their move. (As it turns out, this WAS a mistake, and they were able to move from our apartment without any fees despite not filing a 60 day notice.) Unsure of this, we contacted the GoldOller corporate office to ask further questions about our new housing issues. We were specifically advised by corporate to hold off on rent payments until corporate could contact someone at our leasing office. On the 10th of March, we were informed by THERESA F that we had until 6 pm that day to pay rent, a late fee, and a legal fee or else we would face eviction the following day on the 11th. We paid rent in full, plus the late and legal fees. Today, on the 13th of March, we received an eviction notice after it was filed at least an hour before we were informed of the terms of payment. We believe that this is incredibly unfair given the fact that we not only paid all of our rent and other charges in full the day that we were told, but prior to physically meeting in person with THERESA F, there were no correspondences through email, text, or call that indicated that we needed to pay our rent by a specific date. KENO J repeatedly assured us that we would not be responsible for rent payments, corporate told us to specifically hold off on paying the apartment anything, and THERESA F did not communicate with us at any time during all of this despite the confusion largely being her fault.

My complaint is for The *** at *** in Atlanta, GA which is owned by GoldOller Real Estate Investments, LLC. For the past couple months there have been issues that have been brought to the management team that have yet to be addressed or were addressed in a poor manner. First, there has been a strong chemical smell coming into the apartment that has been causing headaches, nausea, and dizziness. The smell is very similar to a nail salon. There have been multiple calls, emails and maintenance requests concerning this issue. Since June 22, there have been 18 calls with no response. There have been two emails sent to the property management as well as the manager over the state. Neither received a response. There is a maintenance request that was submitted June 10 that is still "pending". We did have one maintenance request answered, but was treated poorly. The maintenance worker who came brushed it off, so I made him call his supervisor. The supervisor then laughed on the phone about the issue and said that nothing could be done. There was even a maintenance worker who I caught outside and told him about the issue. He responded by saying that he was just in the apartment above mine and that she was doing nails that the smell was definitely coming from her apartment. We took this information to the management team. There was no answer and no one ever responded to the messages. There have been issues with a leak and the electrical which is quite concerning. A light fixture in the ceiling was filling with water and eventually wouldn't turn on. The light bulb was even full of water. The ceiling in that area is wet and dripping. When this was brought to the apartments attention. They told me that they were told to just replace the fixture. When this was replaced, the electric in have of my apartment shut off. It took them three days to send someone. The worker told me that he believes "whoever broke it should fix it" and left. On the fourth day, it was fixed but the leak is still there.

My husband and I resided at *** in Laurel, MD from October 15 through October 9. When we moved into the apartment there was some minor staining on the dining room carpet (noted in the move in inspection), but otherwise no noticeable stains. It should be noted the carpet was not in amazing shape when we moved in, but nothing out of the ordinary for apartment carpet. We have a well housebroken dog who was never left alone as I am a government employee who works at home. When the 60 day notice mark for vacating was approaching, I contacted the management office to ask if our notice had to be mailed (as is noted in the lease) or if we could email it. My husband has asthma and is at a high risk for covid. We were trying to avoid being in places like the post office. Management confirmed that we could email the notice. After it was emailed, we received the confirmation of receipt letter via email, along with move out instruction initialed by management. The instructions stated that if we wanted to be present for the move out inspection we should call maintenance at least fifteen days before move out to schedule (this contradicts the lease language which asks for a mailed request). We called maintenance long before the 15 day mark and requested an appointment. They scheduled for 9am on October 9th. In the lead up to move out I thoroughly cleaned the apartment and had the carpet professionally cleaned as required by the lease. I took off work and drove to The Season on October 9th for my appointment. I arrived at 8:45 am. The inspector never showed up. I called the leasing office, who had me call maintenance and management. Neither office ever answered the call, returned my voice messages, or responded to my email sent after leaving. After 45 minutes or so I contacted the leasing office again asking what to do as I had to return to work. They said they could not do anything, but they could take my keys and suggested I take photographs of the apartment. I did so and returned home to work. On October 19th we received a final statement indicating we were being charged over $600. Part was the rest of our utility bill and a $10 charge for a dinged towel rack, which I cannot prove was dinged before move in, so we accept responsibility for that charge. The rest was for biocleaning and carpet replacement for pet urine stains and odor throughout the apartment. My dog has never urinated in my apartment and the photos I took show clean carpets, other than the minor pre-existing staining in the dining room area. I contacted the district manager, Casey Perryman, who sent along the move out inspection (that is time stamped 2 1/2 hours after our scheduled time) that has photos that show clean carpets except for the same minor staining in the dining room. She also sent pictures of the carpet pad which seem to show some liquid staining, but it could be drinks spilled by the prior tenant. Nothing about this staining indicates it is urine. There was no pet odor in my apartment and I do not understand how maintenance and the carpet replacement company would both note this issue. I would think it was a mistake, but I am concerned about recent reviews of *** that show other tenants with similar complaints. If I had seen these reviews before my move out I would have been better prepared for this situation. Since the original carpet no longer exists and the photos do not show staining on the carpet throughout the apartment, I cannot prove or disprove the damage to the carpet that is not shown. Of course there is no way to document how fresh my apartment smelled. I did have concern with the fact that I wanted to be present for the move out inspection just in case something came up so I could dispute it. I was denied that possibility and now the evidence that would prove I did not damage the carpets is gone. I raised the issue of the move out inspection with Ms. Perryman. She states I was not legally entitled to be present for the inspection since we did not submit our move out notice via certified mail, despite being given different instruction by the office. She acknowledged that the wrong information was given in the move out paperwork instructing us to call to schedule the appointment, but it does not matter that it was misleading, because the lease stated it must be certified mail. I think it is extreme to expect certified mail during a pandemic, but it is particularly misleading to instruct a tenant to not follow the requirement and then when it is a pivotal issue, decide the lease trumps the instructions given because it is financially beneficial to the company. Management has also shown no concern about the fact that maintenance did not do their job by being present for the inspection appointment they made. MD Real Property Section 2-803 gives me the right to be present for the move out inspection. This right was denied to me and now management is trying to claim I did not have the right to it, because their instructions to me for move out contradicted the lease. I have photo documentation of the preexisting stains from move in, my photos from move out, and all communications about move our from management available upon request.