Gold's Gym
Reviews and Complaints

Over charged- requesting refund

Hello I signed up for two member ships for $1 down. I was charged 4 times on 1/13/23

1/13/23 for $20.00 x2 and 1/13/23 for 37.89x2 there is absolutely no reason I should have been charged 4 times. If anything I should only owe for the month. I would like some one to correct this and refund the extra charges ASAP. I should only owe for January. I do not want to start having issues with money being withdrawn from my acct or I will cancel. Please email me back at cynthia.[protected]@gmail.com or call [protected]

Cynthia Ibarra. I have two member ships for me and my daughter Destiny Nelson. Please get back to me ASAP. Thank you

I have experienced an issue at Golds Gym Anaheim that has gone unresolved. I have already complained to Golds staff and I have sent my complaint to Golds Gym corporate about two weeks ago to no avail. As such I am pasting a copy of a letter that I have sent to Silver Sneakers and I plan to send to their contracted Medicare health plans (Network Management) as a first path to illuminate this issue to those who WILL investigate and WILL require that the issue be resolved to their satisfaction. I also plan draft a version of this letter and send it to all applicable regulators. If your gym management staff and corporate offices cannot resolve this issue, I felt it necessary to alert those who will.

Letter template pasted below:

[I have already sent a copy to Silver Sneakers]

12/27/22

Humana, Anthem Blue Cross, Blue Shield of California, SCAN, Aetna

[MAPD Plan Address Line 1]

[MAPD Plan Address Line 2]

[MAPD Plan Address Line 3]

Attention: Network Management & Grievance [Complaint] Department

Silver Sneakers Gym Location: Golds Gym Anaheim (Garden Grove) CA

Complaint/Issue: Unresolved Imminent Slip and Fall Risk (entryway and foyer)

I'm not a [Plan Name] member or a senior who is eligible for Silver Sneakers. I am, however, writing on behalf of protecting your Medicare membership [elders] who have elected Golds Gym as their gym.

Description of Issue:

This Golds gym location regularly string mops their entire entryway and foyer with a wet string mop, using some type of cleaner. The entryway/foyer is a high gloss marble tile type of material that readily becomes EXTREMELY SLIPPERY when wet, then with the addition of the cleaning product it becomes even more slippery. When they mop it becomes the equivalent of, or worse than an ICE RINK. This routine practice of string mopping the entryway and foyer occurs at least once per week, in the a.m., during regular business hours. This Golds Gym location presents your senior membership and every person who walks through Gold’s front door at imminent RISK of slips, falls and significant injury.

When I first encountered this issue about two weeks ago, I did not know the floor was wet, I slipped a little, making the soft tissue in my knee "tweak" with pain, I complained to the staff. They did nothing.

Next, I wrote to Golds Gym Corporate Office, providing them with a detailed account of my experience, risks, and asked them to cease this practice, i.e., I suggested mopping after-hours as a closing procedure OR at a minimum, lie down a row of "rainy day" mats so members can walk through the front doors and across the foyer without risk of injury. It's about a 25-to-30-foot window of risk, from the front door to the turn-style into the workout area. They still did nothing. I know that they did nothing because I went to the gym this morning between 10 and 11 a.m. The same man was mopping the entryway/foyer floor, the entire entryway and foyer was very wet, highly slippery, so much so it was a big risk to "just risk it" and carefully walk across it. I did so under extreme duress. At any step I could have swiftly fallen down like attempting to walk across an ice rink. They put out the yellow "beware" easel, but this self-serving action does little to eliminate risk when there is NO alternative entry to the gym. I would have had to wait 1/2 an hour until that very wet floor had dried to the degree that it was safe to walk across.

Today, I spoke to a heavyset Caucasian bald male employee wearing a ballcap to re-illustrate the risks and complain once again and to provide logical alternative solutions. Again, I provided alternative logical solutions, i.e., mopping after-hours as a closing procedure OR at a minimum, lie down a row of "rainy day" mats so members can walk through the front doors and across the foyer without risk of injury. It's about a 25-to-30-foot window of risk, from the front door to the turn-style into the workout area. I said, “You’re placing members [including Silver Sneakers members] at risk the very moment they step into the front door.” “If investigated by applicable state or federal regulator, Silver Sneakers, or their contracted Medicare plans, what does that say about the rest of this facility from a regulator perspective?” He said he’d bring it up at their next meeting. I expect nothing from them as evidenced from my previous alerts and complaints.

I believe I have illustrated a significant risk that needs to be addressed. Example: Grocery stores DO NOT wet string mop their glossy slippery floors during business hours, with no consideration for their customer's physical wellbeing. Why? Grocery stores do not engage in such activity because they clearly understand the risk to their customers and risk to themselves. Alternately, the staff at this Golds Gym’s attitude is "…well, we put up our little yellow easel, if you try to enter and fall down, we're covered." This is unacceptable. Golds managers instruct staff to mop in this manner, and the staff just follow orders with no “idea” that they should push back and illustrate/escalate the risk to management or to corporate.

If [plan name]’s Network Management Team and Silver Sneakers contact this gym to address this issue, you will be preventing catastrophic slip and falls for your senior membership as well as any other Golds member (person) who walks through the Golds Gym Anaheim’s door and through their foyer.

Although I am not a plan member who may formally file a [grievance] complaint about one of your providers [via Silver Sneakers] I entrust your plan will not ignore knowledge of risk that must be remediated. I entrust a proper investigation will be conducted by your Medicare Plan Network Management Team to mitigate imminent risk to your Medicare membership’s physical wellbeing.

I have already alerted Silver Sneakers of the risk to your mutual member population.

Thank you for your assistance with remediating this issue.

Debra J Metzger

[protected]@gmail.com

[protected]

I need to file a complaint against the Golds Gym in Oak Ridge TN. I just cancelled my membership after being a member for several years.

My son and I were doing gym this morning when a young lady started video recording next to me. I told her she could not record in a gym and it was not appropriate. She then told me she was the manager and could do what she wanted. I told her she could not and a good manager would uphold the rules of the gym. She repeated she is the manager and she will do what she wanted. After going around a few times, I told her she is acting like an idiot. She then walked off and got another employee to ask me to leave in 5-minutes or they will call the police.

I cancelled my membership immediately. This is not acceptable behavior in a gym and most definitely not from someone claiming to be the manager. These people have no business running anything.

Dagenham branch

Change rooms have not been cleaned on 14/11/22, there were empty water bottles littered around the men’s change rooms, the showers were not cleaned with empty body wash bottles and even an old razor on the shower floor, the soap dispensers were not filled.

The jacuzzi is always closed for maintenance but half of the jets still don’t work when its reopened!

On numerous occasions the Gym opens late and everyone is waiting outside in the cold, sometimes you have to get changed in the dark because the lights haven’t been turned on as staff were late.

Hello,

I have been a member at golds gym Northridge since before they even opened. As of January 2022.

Complaint for new General Manager Thomas.

I have been mistreated and disrespected by the new General Manager Thomas. As of October 2022. He is a horrible person and very disrespectful to his customers and employees. I have to talked to many employee's there and they have all said bad things about this man. He keeps giving me dirty and unwelcoming looks anytime I enter the gym. He was not letting my use my guest passes that I pay for monthly because he simply dislikes me. I am very frustrated and considering why I am still apart of this community. I felt very welcome before this man was part of the team. Now I don't even want to workout knowing I'll have to receive dirty looks from this man and maybe not even be let into the gym. I seriously am considering canceling my membership only due to this GM. I really want to stay apart of this gym but I don't know If I can keep taking this BS!

I have referred multiple friends and family to this new establishment and it really sucks to be treated like this. Please have this taken care of, this man scares me!

Corren Goldin.

I really was glad when I got called by GOLDS to come in since I had cancelled my membership due to the nutty mask requirement. So I paid and started to get back into the working out. For the longest time the music was at a tolerable level and when requested they would turn it down slightly. Fast forward it to almost renewal time and the blaring nonsense has begun.

I left another gym for this very reason and today the general manager and her co manager "Kim" both stated it was a new "Corporate Policy" to blare the music! And prior "Kim"told me "I can not turn it down just for you"! Yes that was what "Kim" said a few weeks back.

Today September 16th 2022 :Sharon said "It is to encourage people to get in to their work out" when I look around and over 95% of the members all wear their own earbuds to hear their own music. Yeah so they re discriminating against me a woman over 55 who has always been a year in advance paying member.

I read online that is is a health hazard to be in gyms where the music is over a certain decibel and today the music was so loud I could barely hear the gym maintenance guy when we were discussing one of the treadmills that had a malfunction. So Sharon said to me three different times "maybe the gym is not a good fit for you any longer"Yes she actually said this to my face and it made me sad and i started to cry a little. I said" Well at my age I need to stay fit by working out and that was when she again said" well maybe this gym is not a fit for you any more." This was what triggered me to cry.

I said that "the gym was like a home away from home." I think i might make a report to the ATG cause being over 55 and they have a public accommodation rules that they have to make it accommodating for all or it is obvious discrimination and I m at my age needing to stay fit and for GOLDS/ management of Richland Washington should be ashamed by trying to push out a 100% disabled veteran by blasting the music to ridiculous levels.

Which is not a benefit to any of their members. I seriously doubt this is a "NEW POLICY by Corporate"

I joined Gold's Gym in Abu Dhabi, specifically Al Wahda Mall branch. I joined March 15, 2022 and have been going consistently until May 2022. I was surprised once I reached the location, it was closed. It was at May 30, 2022 that they sent a text that they were temporarily closed and suggesting we visit other branches, nearest one being 50 minutes away! Another text was sent on June 3rd, 2022 stating that they were only under maintenance and promised an extended membership. Another text was sent out stating that the branch will re-open in July and that the membership will be extended to make up for the days. Come July 18, 2022, the last text that stated they are working around the clock to reopen the branch. After that, I never heard anything from them again. It is now the 11th of September (2 months after their supposed "re-opening"). I still have a year's worth of my membership left which is a very long time.

Got a membership in 2021, loved the experience until I was harassed by a trainer that had previous relations with my boyfriend. She stares at me menacingly every time I enter the gym. She’ll even be training someone intentionally in our direction to harass either my boyfriend and I every visit.

I had a membership at the Arboretum Gold's Gym. I called the gym in the fall of 2021 to discontinue my membership because I was no longer working in the area. I was told I had to come into the gym to cancel my membership. I went to the gym and was given a Taft Services, LLC business card in Culpepper, VA. I called and told them I wished to discontinue my gym membership. Despite this, Taft Services continued to draft my monthly membership fees from the debit card I had on file. I called Taft multiple times about this. Every one of their customer representatives is rude, nasty, and arrogant. They yell at you over the phone, will not let you speak, and when you attempt to talk over them, they disconnect the call. In one of these interactions, I was told Taft emailed me the information to discontinue services on August 10, 2021. I have checked all of my emails and cannot find this. I asked Taft Services to resend the email to me, and they refused. They also refused to give me their address, and when I was unsure of what was being said and asked them to spell the company's name, they refused even to provide me with this information.

I have filed complaints against Taft Services and the Arboretum Gold's Gym with the BBB. Taft Services would not respond, and the Arboretum Gold's Gym would not take responsibility for this despite contracting with Taft Services to handle their membership fee. I also contacted the bank with which I have my debit card. They have stopped payment on all charges made by Taft Sevices in 2022.

Two days ago (May 18, 2022), I received a letter from Taft Services dated May 5, 2022, demanding that I make a payment to them of $188.97 for failure to make three payments for membership fees, four chargeback fees, and an annual enhancement fee. The letter demanded that I pay these fees or I would be sent to a collection agency. Of note, Taft Services provides a URL to review my account, but I cannot access it using either my personal or business email.

The staff at Rosslyn Golds Gym are awful. I have been waiting on a call from Kyle Sharpless for 5 days now. I call every day and leave a message. I spoke to him on Thursday April 7th and he said he would call me back that day. All I am trying to do is switch to a different trainer but now I just want my money back. He stated his trainers are overwhelmed and my trainer was 20 clients over her quota. Unacceptable, why would you let your trainer get that busy, you are risking clients health and your trainers mental health as well.

Poor Leader and Poor Manager. The consensus in the gym is that the equipment is great, the staff is awful, if the GM is bad, what can you expect from employees.

Northridge Gold's gym membership associate on Dec. 2, 2021 charged my bank accunt without my signature, misspelled last and first name. They canceled my membership without informing me, yet they charged my bank account. 4 months later when I am asking my money back, they are giving me hard time and they are not refunding my money. This gym associates and management are very unprofessional. I made several phone calls and no results. VERY disapponted.

I think it is absolutely ridiculous that I pay for my Golds membership in Richmond, Virginia and have to buy a separate membership in the Falls Church, VIrginia/NOVA area which is just one and a half hour away because the travel pass only works in a 50 mile radius. Like why should I pay for two memberships at the same gym to workout? I live in Richmond but I am from NOVA and travel back and forth during breaks. I want to be able to use the gym services I pay for once NOT twice. When will you guys change this policy? I am a college student and it is hard for me to keep two separate memberships going.

This is in regards to the membership for my son Luis Martinez. This is my last effort to resolve. I will write about you on Glassdoor and Face Book and give you bad reviews anywhere possible; if this is not handled professionally and fairly. There was a late fee that was never credited back to me as promised. It was supposed to be a "courtesy credit" in the middle of the pandemic when the gym was barely reopening. Long long story short; it was not credited; therefore I emailed branch manager several times with no response. I called and left him a message to no avail.. I specifically stated in my email not to charge my card anymore until this error was corrected. THAT NEVER HAPPENED. Instead, my balance on grew and my son started going to Planet Fitness. I have recently spoken to a collection specialist named Daultry. I sent her my emails and explaind the situation in detail. She stated she would review everything and call me back. approximately two weeks later she calls me back only to ask if I ever formerly canceled. And if I have read the cancelation agreement. At no point has ANYONE taken accountability for not correcting the error. At no point has anyone empathized with the "angry customer". Where is your customer service? I have worked in the customer service field for over 30 years and know exactly how to handle this type of situation. Unfortately, your staff does not. I will NEVER pay you one dollar; unless you take responsibility for your neglect and/or failure to resolve a very simple matter. This situation should have never gotten to this point. A little customer service would have gone very far.

Our manager says corporate controls tv's, they will not show NFL Network or any Football! It's football season, while stair stepping, running, riding a bike they refuse to show any sports, but Golf or tennis. Is Corporate Racists? That they could show at least one tv with a football network, is it because they predominantly a black league? It makes me want to quit. They show nothing but Game Shows, Talk Shows, Cooking Shows and of course their Gold's gym channel and of course propagandize CNnn what a joke! WTH Corp?