Menu
For Business Write a review File a complaint
Gold's Gym

Gold's Gym review: manufacturer defect 4

S
Author of the review
2:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased my NEW ellipitcal from Walmart on [protected], the machine broke at the right side lower body leg (part #7) where the leg connects to the right pedal arm. The steel cracked at a point that was not welded from the factory, and is a clear manufacture defect.
It broke as I was working out and caused me to fall forward hitting myself hard enough to cause a bruise and lucky not have cracked my teeth or nose.
When I called ICON Health & Fitness Inc. at [protected] their customer service could only offer me to sell me a replacement part instead of replacing it cracked part.
Walmart is not to blame, but if they only knew that this defective product came from their store and potentially could cause serious injury they may think twice about selling more of these ellipticals (model GGEL62907.0)
Shame on ICON Health & Fitness Inc. for claiming to have 'customer service' but it's really a way of generating additional sales through manufacture defective parts!
Buyer's beware of this ellipitcal, injury is very real if this happens to you.

View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

4 comments
Add a comment
J
J
John Haswell
Shadyside, US
Feb 10, 2010 9:55 am EST

Mine just broke in the exact same place while I was using it. It made me fall off of it. I have had a hip replacement and I ended up landing on my replaced hip.. This is the second time this has happened in less that a year.

O
O
OSCAR REYNOSO
REDLANDS, US
Mar 23, 2011 12:18 am EDT

WELL I CAN SAY THAT I USED MINE FOR 9 MONTHS. BY THE WAY MINE BROKE AT THE EXACT SAME PLACE: "the machine broke at the right side lower body leg (part #7) where the leg connects to the right pedal arm. The steel cracked at a point that was not welded from the factory, and is a clear manufacture defect." I HOPE THAT THERE IS A RECALL ON THIS MACHINE SO THAT GOLD GYM MAINTAIN A GOOD REPUTATION. THANK YOU.

T
T
Tim Phelps
US
Aug 22, 2011 4:29 am EDT

I have the exact same elliptical machine (Stride Trainer 300) and have used it for about 2 1/2 years. I had the exact same part break tonight (8/21/11) except it happened on the left side. I plan to contact ICON and see what type of response I receive. I assume I will get the same answer as the other individuals who have posted but it's worth a shot.

B
B
BQ77
US
Mar 29, 2012 1:19 pm EDT

Mine just broke in the exact same place. Something needs to be done about this!

More Gold's Gym reviews & complaints

Gold's Gym - $10 month to month scam 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Gold's Gym - how to quit golds gym 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Gold's Gym - trainer, trains client to cheat on husband 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Gold's Gym - dangerous daycare 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Gold's Gym Contacts

  2. Gold's Gym phone numbers
    +1 (214) 574-4653
    +1 (214) 574-4653
    Click up if you have successfully reached Gold's Gym by calling +1 (214) 574-4653 phone number 0 0 users reported that they have successfully reached Gold's Gym by calling +1 (214) 574-4653 phone number Click down if you have unsuccessfully reached Gold's Gym by calling +1 (214) 574-4653 phone number 0 0 users reported that they have UNsuccessfully reached Gold's Gym by calling +1 (214) 574-4653 phone number
    +1 (214) 306-9000
    +1 (214) 306-9000
    Click up if you have successfully reached Gold's Gym by calling +1 (214) 306-9000 phone number 0 0 users reported that they have successfully reached Gold's Gym by calling +1 (214) 306-9000 phone number Click down if you have unsuccessfully reached Gold's Gym by calling +1 (214) 306-9000 phone number 0 0 users reported that they have UNsuccessfully reached Gold's Gym by calling +1 (214) 306-9000 phone number
  3. Gold's Gym emails
  4. Gold's Gym address
    4001 Maple Ave STE 200, Dallas, Texas, TX75219, United States
  5. Gold's Gym social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024