Google
Reviews and Complaints

I will like Google to refund me $24.99 that was debited from bank account on 08/18/2021. No more future charges to be debited. Google don't have a phone number for Customer Service to file a complaint. This might have been the 3rd time. I did agree for this service; but I am not sure what Google Utube is provided. This doesn't work for me. Please help me to get my money nack.

This morning there was a charge of $389.99..."payee" was Google Rita Neman. Charge has been disputed through my bank...my understanding is that the play store causes many problems for the banks. I am. It happy.

I am not sure why you need 350 characters to see this post. A complaint should be addressed when one is articulate enough to explain everything in less than 300 words.

I had fraudulent charges made to my bank card from Google with the name Rita Neman. Once for $0.99 & again for $389.99

I checked the balance on my bank of Commerce account this afternoon and noticed a lot less money in my account than should have been. That's when I checked the transactions and noticed a transaction for #399.99 for Google services "amzpay". I do not have Google Pay and I have checked my Amazon account and no transaction in that amount has occurred today, yesterday, or ever. I am demanding the money be returned to my account within the next few days. There was no authorization for the transaction so the immediate return of my funds would be the only resolution that would be satisfactory. My contact information is [protected]@yahoo.com. No further action will be taken if the funds are returned forthwith.

There was a debit card charge of $1.06 that posted to my bank on 8/16/21 with a description of "GOOGLE Rita Neman G.CO HELPPAY#CA".
I did not authorize this charge, and I realize it's a very small amount, but it is a charge that I did not authorize. I don't even know how this site got my card number and name.
I will be keeping an eye on my account and notify my bank.

Please look into and get back to me.

sir
my phone no is [protected]. And my email [protected]@GMAIL.COM PASSWORD HAS BEEN FORGOTTEN BY ME.KINDLY HELP FIND IT.
SINCERELY YOURS

This company is charging my cash app for things I did not purchase. I recently logged into my cash app and noticed a charge for 5:50 upon further investigation I saw that it was from this company Blue by Google for a game. I personally do not play games nor do I purchase them on my phone. I am confused as to how this company can continue to steal money from people without their permission and do it legally. This needs to be addressed ASAP

On July 25, I received an email from YTTV that there was an issue with the credit card on file at Verizon which would interrupt my service if not fixed. They gave me three days of continued service, in order to give me time to fix it.

I immediately went on Verizon to update my credit card information and paid my bill on July 27. On July 28, YTTV cut off my service.

Here are the details of what transpired since:

Since YTTV does not have an 800 number to call, I had to go through a convoluted system of help screens that took over 30 minutes, before I found the screen that would require them to call me. At 5:30 PM, I received a phone call from Rice, a very nice, very polite lady who said that the money from Verizon to YTTV had not passed through yet. She could NOT just extend my TV service another three days in order to give the system the time to do so, as she had no capability to do so (a common theme to my problem). She said that she would check the next day for an update and gave me a reference number. She apologized and thanked me for my patience.

July 29: In the morning, I emailed Rice and gave her a copy of the paid receipt from Verizon, which was now two days old. I did not hear from her or anyone at YTTV.

At noon, I went through the process of getting someone to call me back. Rachel, another very nice, very polite lady, called me. She said that YTTV is still waiting for the payment from Verizon. She said that she has sent this request to a Specialist (another common theme to my problem). She confirmed that she received a screen shot of my payment to Verizon from July 27. She also apologized and thanked me for my patience in this matter.

After going down the rabbit hole of help screens (much faster this time), YTTV called me back and I spoke with Shimi at 6PM (another very nice, very polite lady). She said that the money still had not gone through, but she said that she could clearly see on her system that money was PENDING from Verizon to YTTV. I asked, again, why my service could not be turned on, especially since they now had two sets of proof that I indeed had paid for my service. She said that they did not have the ability to turn back on my service (theme). She said that she would elevate my issue to a Senior Account Specialist (theme). She apologized and thanked me for my patience (theme).

I gave her the idea that instead of three days when there is a problem with billing, that YTTV extend the service for seven days. I also asked her to have a supervisor telephone me so I could discuss my frustration of being a customer who has actually paid for a service but was not receiving it. I have never had a telephone call with a supervisor, another theme is that no person of authority has ever made a telephone call to me throughout the course of my ordeal.

July 30: No service. I emailed Rice at 9:12 AM to ask for an update. I got an email response instead from Rachel stating that their specialists are still handling my inquiry. But no specifics.

Several minutes later I got an email from Myk, a supervisor at YTTV. He again reiterated that he has reached out to specialists. He stated that they are investigating further and he will keep a close eye on it. He apologized for this issue. I responded by email stating that I wanted a telephone call (never received) and that I could not understand that since the payment was pending, why they couldn't "fake" their system in the short run to say that I paid until they got their act together between Verizon and YTTV. I also asked for some type of compensation/benefit for my troubles.

At 11:23 AM I emailed Myk asking for an update.

I went through the rabbit hole to get a call back from Dan at 11:50 AM (another very nice, very polite man). [By this time, I have missed numerous days of YTTV, including Olympics and MLB games. The NBA draft was that night and I was looking forward to seeing it.]. Dan said that the money still did not transfer. I told him that I thought this was a problem on their end and that it should NOT affect my service. He told me that he tagged this issue as a priority to the engineering team. I again asked for a supervisor to call me. He said one was not available at that time, but would have someone get back to me.

At 4:41, I emailed Myk again asking for an update. No response.

By the evening, still no service, no call back. So, I emailed Rice again to see if she could help at 5:17 PM.

July 31: No service. Myk sent me an email stating that he was out of the office. He checked with the engineers, forwarded my suggestions and said that they are still waiting to hear from Verizon. He also stated that he would look into my request for compensation when he got back.

By this time, I realized that until the payment went through from Verizon to YTTV, there was going to be no one at the company, front line or supervisor that would or could help me. Therefore, I slowed down my communication with them.

Aug 1: No service. I emailed for an update at 11:23 AM. No response.

Aug 2: No service. I received an email from Myk at 8:25 AM stating that they are still working with the Verizon experts about getting this concern fixed. He bumped the ticket up and will definitely update me as he gets more details. Still not a telephone call to discuss.

At 8:41 AM, a different supervisor, Stephen, emailed (not called) me. He stated that they do not have any feature to manually process payments on their end to override subscriptions that have been put on paused status. (WHAT?!?!). He also stated that he bumped up the ticket. (How many bump ups has this been so far?). More apologies. More thanking me for my patience.

At 10:40 AM, I went through the rabbit hole once more and received a call back from Marcus. He finally, at least, came up with a workaround where we could "cancel" my service through Verizon. Then, we could start a new direct payment service with YTTV. But, since I was not actually at my house but at a friend's house, it would not make sense to do this until I was at my home base. (Even though I was not home, I still could not watch YTTV on my iPhone or iPad). He put some notes in the system and said that someone could walk me through the steps when I was ready. He also said that they are still working on my issue with Verizon and hoped that the PENDING charge would be going through shortly. He apologized for the issue and thanked me for my patience. I think I told him that I was really out of patience, as I had not had any service in 6 days, when I made my payment 7 days earlier.

I emailed Stephen back at 12:43 PM asking if he was going to be the point person supervisor from here on out (taking over for Myk)? I also asked that he email me at the beginning of each day to give me a status update, so that I, the customer did not have to continue to ask for call backs or updates. I did not receive an immediate response to this email.

Aug 3: No service. At 9:28 AM, I emailed asking for an update.

At 11:57 AM, I received an email from Crohise (a third supervisor), telling me Myk was out of the office and would be back the next day. More apologies and patience thanking. He did say that they made another follow-up request on the issue but they had no update from their escalations team.

At 1:22 PM I emailed and asked when I could expect my next update. After all, we are on day 7 of no service. We are talking about a TV signal, not building a bridge across the Atlantic Ocean. No response.

Aug 4: No service.

At 8:43 AM I received an email from Stephen (supervisor #2), telling me that he still does not have any good news. They can't seem to figure out why the payment will not go through. He can't promise me a daily update, I would have to submit a daily ticket to "remind" them to communicate to me (you know, the ticket that has been bumped up several million times). Again, let's make the customer do more work for a problem that YTTV caused.

Aug 5: No service. No communication.

Aug 6: No service. At 10:18 AM I emailed YTTV to ask for an update.

At 12:56 I got a system generated email stating that my service is good to go. I checked my cell phone, and YTTV finally worked. As I still was not as my house, I could not check that connection, but the email did not distinguish one from the other, so I assumed that it was going to work as well.

After almost 10 DAYS!, I was back to having YTTV service.

At 3:29 PM I emailed Myk to discuss the extra compensation for my numerous telephone calls and emails as well as the overall trouble of missing YTTV for an extended time.

Aug 7: At 6:25 AM, I received an email from Myk. It was unusual. He stated that he did not have any updates yet (But I have my service?!?). He explains the issue again between the two companies (as if my problem is NOT fixed). He then goes over the solution that Marcus outlined for me days before (that is NOT needed since my problem is fixed). He also offers, as for extra compensation, to refund one month of YTTV.

Aug 8: I email Myk at 5:08 PM again reiterating that my YTTV works (by now I am home and it is working there as well). I thank him for his offer and make a counter offer (of about the same cost) of six months of the YTTV Sports Plus Package (to compensate for the missed numerous sports events over the outage), since I am not too confident about how the billing is going to go on their end. Plus, if they want to keep me as a customer after all of these issues (I have been researching FUBO TV), it would make sense (to them) to give me something that will tie me to YTTV for several months.

Aug 9: At 2:52 PM, I receive an email from a supervisor named MJ (4th supervisor), who is responding because Myk is not available. MJ again tells me that the team is working on my issue. MJ states that they do not have the ability for any credit and that I should call Verizon to get any compensation about the inconvenience on my part.

At 3:10 PM, I emailed back. I didn't swear. I didn't threaten. But I told MJ in no uncertain terms that I did not appreciate the email, the tone, the passing of the buck to Verizon and that I don't know why a fourth supervisor is getting involved this late in the proceedings. I stated that from here on out I only wanted to work with Myk, as he has been the one supervisor that has been consistent throughout what is now a 14-day ordeal.

Aug 10: At 3:05 PM, Ian (supervisor #5) emailed me to say that Myk is out of the office and he would pass on my message to him. He obviously didn't read the correspondence too carefully because he again says that they are working on my issue that I have with my billing.

I have given Myk several days to get back in the office.

Aug 13: At 6:37 AM I emailed to ask if Myk is back in the office yet.

Aug 14: At 2:23 AM Myk emailed me back and stated that since my account goes through Verizon, they could not credit me with any compensation, nor could they give me any other compensation for my troubles. He told me that I should call Verizon about this. YTTV set up the marketing idea with Verizon. They caused the problem, yet they are completely unwilling to do what is necessary to make the customer whole. So, another broken promise of getting some compensation from YTTV, as the company is either unwilling or unable to give back to the customer.

I have been using one of my credit cards a lot lately as I am in the process of moving from one state to another. Although I have been using this credit card a lot, I can recall all of the places that I have used it and upon inspecting the use of the credit card today I noticed that there is a random charge to my credit card from yesterday, 8/13, that I did not make for $70.00. The charge merely states, "Google* Services" and it charged $70.00 to my card. What is this charge?

sir
my mobile number is [protected].and i could not be able to open my account on google with email address as mentioned above.you are requested to attend to my complaint
yours sincerely
urvashi

This service was top of the "ad" listings when I searched for a top-up for an 02 Phone. I purchased the topup which in itself was a poor decision. However, a month later I was again charged for a top-up I didn't knowingly request. When I contacted them, I was told that I had enrolled on an automatic service. At no point in the purchase did I check a box or give consent for further payments. It seems apparently that there is an opportunity to opt out revealed only by scrolling down the screen. This is at, very least, an unscrupulous practice and probably illegal.
Reading reviews of this company, I realise that I am only one of many many people taken in by what feel like a well designed "scam". I feel sure that I am also not alone in making google aware of this company's practices but they seem to be continuing them unhindered.

My Trash is a Spam bucket since Oct 2019. I don't understand how this is working. I've done all your rules, with variations---they don't work. They're are still not working. All of the messages are from gmail.com. Why is that?
I get more Spam in my Trash then I get in Spam. Trash should be Private as in Inbox. Why does this occur? Why? Please help!

Google is allowing outside charges against my bank account. Today (08/10/2021) I had a charge against my bank account from GOOGLE Pay. I issued a stop payment to my bank, canceled the credit card. BUT, Google has NO WAY (or not easy to establish) a way to contact them and address this issue. They hide behind a huge Bureaucracy.

Оплатила игру Roblox, деньги с банковской карты списали, в игру деньги не пришли, транзакция не прошла. Прошу вернуть средства.

If there was a zero star rating, I would of chosen it.

About a month ago my Huawei P30 lite did an Android update. After the update, my sons games didn't want to work. So after a lot of research I found out that the games where no longer compatible with the latest Android version. The most common solution was to do a Roll back to the Previous version of Android. The only thing I did not know at the time was that a Roll back actually meant a whole new fresh installation and that my phone will be wiped. At the time I did not know that I needed my gmail password to set up the phone again. For more than 10 years I have been using the same 2 email accounts to recover a password. I used gmail to recover my Hotmail and Hotmail to recover gmail. Unfortunately I didnt know this and then my phone was locked. In the past, whenever I did a factory reset on any of my Android devices it was resetting the phone to its original factory state. Now, because of all the phone theft, google thought they where very clever and introduced a security measure. If you reset your phone, the only way to get back into it, is to use the last gmail account password that was linked to the device. So that was it, my phone was blocked. It costed me to take it to the local cellphone shop to get that rubbish removed. After sitting without my phone for 2 weeks, I got it back. But now I sit and I dont know what the 2 password are. I have tried contacting microsoft about it, but microsoft is completely useless! They want money to help me to get my account back. When I told them I wont pay for someone to make a few clicks, microsofts call centre agent came up with the lie and said that they cant help me and that I must recover my password with the forget password option. This I have tried over and over and over until I was blue in the face. Every time microsofts stupid bot told me that unfortunately I havent given them enough information to prove it my account. I told the [censored]s by microsoft that my hotmail account has been linked to my facebook profile for more than a decade and common sense dictates that if I was able to link it to my facebook profile, I should of had access to the hotmail account to be able to link it to my facebook account. BUT like all big companies, microsofts greed always wins and they are not interrested in helping people. I really wish there was alternatives to microsoft and google. These companies buy up everyones ideas and small tech companies and add it to their umbrella of GREED! They cant write their own software, so they buy up small companies. Then they automate everything because they are too cowardly to talk to the public. They can spy on everyone, like criminals in the night, but they have no backbones to listen to the people who are forced to use their software, because there is currently no alternatives. They have the whole world in a choke hold, forcing everyone to use their software, FULL OF SPYWARE, and no one can do anything to take them on, because of their billion dollar company status. YOU SUCK GOOGLE AND MICROSOFT!

I have also exhausted all the same options with trying to retrieve my gmail password, but was not able to. In more than a decade, when I migrated from one phone to another phone, I used the 2 accounts to retrieve the passwords and then linked them again to the new phones. You suck Google! Changing security features and then not making it public. I am sure a lot of people has lost accounts this way.

The main reason why I am so upset is because I have 4 children who I love very much and all of their birth videos and photo's was linked to my google picture account, which was linked to gmail. Everyone says upload your unreplaceable pictures to the cloud to keep them save. NOW MY IRREPLACEABLE PICTURE OF MY CHILDRENS LIVES IS LOST IN THE CLOUDS! Neither microsoft nor google is willing to help. GREED is the only fuel for them and I wont pay some [censored] to make a few clicks with his mouse to send me a link to reset my password.

Last year in November and December, both my wife and I lost our jobs. We where retrenched and I was home until middle May 2021. My wife is still at home and we are really struggling to get her a job. There is just no new jobs. We lost our car after making 3 years of payments. Our water was cut off by the municipality. My children had to eat maize meal porridge for 6 months. Now that I found a job and we are trying to recover from this massive knock in life, microsoft just wants to rip me off even more. I understand that it is not their fault that I can not get into my account, but they are just not willing to help. The same for Google. Atleast I was able to get hold of microsoft. After searching for email addresses, I found a few media email addresses and I started sending multiple emails in the hope that one of them will send it to someone who can help. Microsoft eventually called me from texas and said sorry, we cant help. GREED is our friend and we dont give a hoot if you cant get into your account.

I have not tried to send out so many emails with google, because I cannot find any email addresses to send anything to. But I am sure that even if I was able to contact google, they will also be just as motivated by GREED, and wont help. So I have desided to take this to the internet and blast it all over the internet. If they wont help me, I will post this message on every forum and complaints page I can find. I dont have a lot of hobbies and will make this my new hobby. Even If it takes me 10 years to create the awareness on google and microsofts GREED!

Rita Neman charged 1.08 on July 14, 2021 to my card, then graduated to 3 payments of $424.60 on July 17th, July 24th, and July 31st.
Please note that others have filed similar complaints.

Unauthorized transactions on my debit card. I am calling them fraudulent, because that is what they are. I never agreed to let Google charge my card.
5 transactions each for $35.99 AUD. on the following dates:
1/8/21, 25/7/21, 18/7/21, 11/7/21, and 4/7/21. Description on statement is
GOOGLE*TERA TURK SYDNEY AU AUS Card which doesn't explain.

We have just had $1.05 taken from our credit card account on the 28th July and then on the 31st July $423.99 taken from our credit card account - we do not know who are what this *GOOGLE AMAZPAY are but this is absolutely ridiculous. We just hope we get this money back as it is a big blow for us. This needs to be addressed quickly as people are losing A LOT of money!

My credit card compromised and Google Rita Neman charged

1.05 on July 15 2021
415.34 on July 18 2021

now my bank investigating but says can't find proof of an error.

I purchased a £10 Google Play Store Gift Card on Saturday 31st July 2021 from amazon.co.uk and sent it to [protected]@gmail.com. They are not able to redeem the voucher code because their payment profile is currently suspended without any known reason. They have tried contacting Google but have had no response yet.
Why has the payment profile been suspended and when can it be reactivated please?