Google’s earns a 4.4-star rating from 8761 reviews, showing that the majority of users are very satisfied with search engine and online services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Online services
Dear Sir
Firstly let me state that Google is not the only IT company with terrible customer service all of your competitors are equally as terrible.
Why is this you ask. Well because your systems are designed by Americans.
I am a British citizen working overseas in China. does that mean that I speak read or write Chinese NO butyour system assumes that because I am in China I must be Chinese so insantly switches everything into Chinese. Does it give me an option to use English or any other language? NO it does not. So when I attempt to download google translate to my tablet it all switches to Chinese and demands that I log into an account so when I attempt to do this it doesnt recognise email log in or password and freezes everything for 48 hours. The incompetence of Google and microsoft is only exceeded by their ignorance so instea of having pingpong tables and sleep areas and slides in your head office I suggest that you get rid of that garbage and learn how to do your jobs competently. AND YET EVEN HERE ONCE AGAIN YOU DISPLAY YOUR INCOMPETENCE AND DISREGARD FOR CUSTOMERS BECAUSE YOU HAVE NOT GOT ANYWHERE FOR ME TO ENTER MY EMAIL SO THAT YOU CAN REPLY TO ME. [protected]@yahoo.com
Desired outcome: FIX YOUR SYSTEMS
unauthorized credit card charges
i have 7 charges from google from april to july totaling $88.54 the only thing i ordered was in my microsoft store xbox gold $9.99 and a solitaire game $1.99 and those are monthly charges i never ordered anything else
07/30/2021 228 - POS Withdrawal POS Debit Pri GOOGLE *Pocket LOC: Mountain ViewCA ($63.29) $746.70
07/20/2021 228 - POS Withdrawal GOOGLE *Google POS DEB 2203 07/19/21 [protected] GOOGLE *Google Mountain View CA C#8840 ($4.21) $38.22
06/28/2021 228 - POS Withdrawal GOOGLE *GAMELO POS DEB 1037 06/26/21 [protected] GOOGLE *GAMELOFT S Mountain View CA C#88… ($1.04) $31.94
06/28/2021 228 - POS Withdrawal GOOGLE *GAMELO POS DEB 0950 06/26/21 [protected] GOOGLE *GAMELOFT S Mountain View CA C#88… ($1.04) $32.98
05/27/2021 240 - POS Withdrawal Recurring D… GOOGLE *GooglePlayStor DBT CRD 0808 05/26/21 [protected] [protected] CA C#8840 ($2.10) ($1.19)
05/21/2021 228 - POS Withdrawal GOOGLE *Disney POS DEB 2045 05/19/21 [protected] GOOGLE *Disney Mob Mountain View CA C#8840 ($8.43) $56.66
04/21/2021 228 - POS Withdrawal GOOGLE *Disney POS DEB 2045 04/20/21 [protected] GOOGLE *Disney Mob Mountain View CA C#8840 ($8.43) $123.5
Desired outcome: i want my money refunded and no more charges from them
I am having recurring charges from Google Invoice Mountain View
Hello My name Is Tiffany Owens [protected]. I am seeking Help from someone at google to help me with some debt charges on my account. Staring on June 26th and everyday to June 30th from this company Google Invoice Mountain View, CA . I want to talk to someone, to refund my money because this has cause my account to go in the negtive .. I do Not know this company at all. I can provide bank statements to show these charges have been made. Thank in advance, looking forward for you all to help resolve this issue as soon as possiable
Reviews
Google is blocking or deleting our business reviews. We have several reviews left by customers and partners we do business with, which never show up or are deleted in short order. All our reviews are legit, and Google is directly damaging our business and ratings. Below is just one example which shows up in our console, but appears as not found when clicked:
HUT TEAM ADMIN
Star Rating
We are The Hut Team at Keller Williams Realty Smart 1 and Orgova Home Inspections is our PREFERRED...
Reply to review >
Can't find this review
Google, needs to stop the censorship and fix this issue. These are legitimate reviews.
Desired outcome: Post the deleted reviews and stop censoring our business.
What group ltd
Iv been charged twice in two days from this company and I don't even know who the hell they are plus I never authorized the charges so something needs to be done cuz im gonna get really angry if I have to get another New card I never really noticed it but I just looked back on my account n I been being charged from that place alot so I'm gonna figure out the amount
Desired outcome: Want my money back
Youtube
You took down President Trump's speech from Phoenix 7/24/21. I am sick and tired of you censoring what we get to hear. I stopped using google, facebook, twitter and now...youtube.
Shame on you for acting like the Nazis by allowing only what YOU think we should hear. You are promoting propaganda
If someone hates Trump, then they don't have to watch it.
Desired outcome: Allow for freedom of speech. Stop removing Trump speeches, especially if due to content.
The horrible conditions at wendy's restaurant in las vegas 9385 south eastern
The working conditions were horrible. The place was nasty. The management was very unprofessional. If you came in with professsional standards you were ridculed and harrased. You were invited to put your mouth on supervisors penis, to being shouted at and almost have to come to blows. Needless to say. I am no longer there. I feel sorry for the customers. The product is not presented with quality that is is suppose have.
Desired outcome: TO REPORT THE PROBLEM.
Bingo blitz
I have been charge twice for 2 transactions. Initially theses 2 transactions were charged to a card I dont have anymore. When I tried to remove the card from my account, they request I move the charges to my working credit card on my account? I've already paid for these charges on this card. When I checked my credit account. Would like to be reimburse. Thanks
norwood inn columbus, oh
I usually prepay my hotels except for this time. my $100 deposit is gone claiming the smoke alarm went off and i do nort even smoke. I honestly strongly advice avoiding this hotel.
Email Spam
It appears that someone is sending out emails that are connected to my email but they have put file extension other than gmail.com…ex: AndreaGarner81 is my header and that is what is kept but then some long file extension is added. It is made to look like the emails are coming from me but they are not. 190.ci45.[protected]@amfd02.alpha.net> 97 This is what appears in the contact and the next is what appears to be cc'd..
Desired outcome: Please make this stop and find who has corrupted my emails and address
Google Play
I ordered the movie "Hunt for the Wilderfolk"from Google Play. My VISA card was charged but the movie was not properly delivered. When I tried to open it from the My Movies screen, the error came up "This video requires payment to play". I asked for a refund and I made other arrangements to watch the movie.
I have since been refused a refund for a product that Google has never delivered and I no longer need. This seems very wrong to me and I will not accept this without complaint.
Google reference: Hunt for the Wilderfolk. For your future reference, please take note of the Case ID [protected] for this chat interaction.
Desired outcome: Refund
Mobile game's
My Gmail is [protected]@gmail.com. I was just charged 5.36 to google glu games and I don't recognize it. The only
Purchase for anything close to that amount is possibly ESPN plus from Google.. otherwise it's unauthorized charges. I see multiple complaints of the same and I want it resolved.
Displays my name with pornographic dating websites and misusing my identity.
My name is Raj Gopal Bhallamudi. My email I'd is "[protected]@gmail.com" .When I am doing google search with my email id prefix 'rajgopal527', along with my previous work history (Assistant professor in Keshav memorial institute of technology ) google search is showing all illegal content (pornographic dating websites) in its 1st, 2nd or 3rd search page results . Here are the list of websites which google search is including in its search results . I am also attaching screenshots which shows the word 'rajgopal527' with this pornographic dating websites .
http://testcenter.club/
http://sarkaribabu.club/
https://crewvsum.club/
http://zgily.xyz/
https://societyamazingspot.club/
http://rednails.club/
https://blotkdos.xyz/
https://helperkid.club/
https://crispyunit.club/
https://aircraftkits.club/
http://gwangjuoffice.xyz/
http://doubleclassy.club/
http://minutelimit.club/
https://donsetatism.xyz/
Please do use a VPN and search for word 'rajgopal527' in google search as google search displays different results for different countries .
However I never dated anyone or created any account in any of the dating websites which google search is displaying in its search results . I also use duckduckgo, yahoo and bing web search and none of them are including this pornographic dating websites when I search for 'rajgopal527' . Google search is acting too smart and spreading rumours to spoil my life . Google search should immediately delete all the search results . Stop playing with peoples life & don't spoil my reputation . I am single and looking to get married soon .
On July 24th 2021 I visited cyber crime branch LB nagar police station Hyderabad India and explained my entire problem to more than 5 officers and also forwarded my email conversation with google support to tspolice (cp-cybercrimes-rck@tspolice.gov.in) . But today morning I received an email from gmail that "Your message wasn't delivered to cp-cybercrimes-rck@tspolice.gov.in because the address couldn't be found, or is unable to receive mail. " Unfortunately the police department in India was also using gmail for communication purpose .
I want to ban Google search and all its related products from India for having this bitter experience in life .Not only me, the entire world is having big problems with google search and its related products .
https://askopinion.com/why-is-google-blocked-in-china
https://www.theverge.com/2018/7/18/17580694/google-android-eu-fine-antitrust
I hope Indian Complaints board will help me to come out of this problem in my life .
Thank you .
Desired outcome: Ban google search
Google pay
7/24/21 for Rita Neman charge of 425.09 on my Bank of America credit card. The card is still in my possession . Credit card bank notified me and we were able to label it as fraud. I am not sure what cued the bank to flag it as a suspicious charge, except maybe because it was in the middle of the night? Was it the bank or Google that caught the anomaly?
Desired outcome: Filed as fraud with Bank of America
Google youtube
I got charged with these. Is this fraud? Please check attachment. This is the first time i got this and i have never subscribed to any service.
Desired outcome: investigation, refund
Unauthorized charges to my debit card
I have several unauthorized charges from you people and I want all my money back...
...ASAP...
Desired outcome: I want all of my money refunded
Stemgames & Google play
Withdrawed money from two of my bank accounts without my knowledge. Please look into it and refund the money. Thank you.
Fraudulent Charges from Rita Neman Mountain View
I had a fraudulent charge of $0.99 on 07/13/21 and $399.99 on 7/16/2021. The charge says from Google Rita Neman/ Mountain View CAUS. I know for 100% certainty I did not make this purchase/authorize this transaction. After further research it appears I am not the only person this exact thing has happened to! I'm working with my bank to get my funds returned.
I literally had the exact same charges from the exact same person! Luckily I saw it! I still have my debit card so not sure how they got ahold of my card number!
Rita Neman charged $.99 on 7/13/21 and $399.99 on 7/16/21 unauthorized
I have two charges on my account by Google, these charges were NOT authorized by me. These two charges to Google *RI Rita Neman Mountain View CA $.99 and $399.99 are unauthorized charges. The $.99 was done on 7/13 and the $399.99 was done on 7/16. This is an illegal practice. I did not authorize either of these charges. I want the money posted back to my account and the thief arrested.
Desired outcome: Return the money and arrest the thief.
Unauthorized Charges listed as Google Rita Neman Mountain View, CA
Same problem - first a small charge of $.99, then larger charge $389.99. by "Google*Rita Neman, Merchant Location G.co/helppay# CA 94043". Agree with user from July 28 that this thief is using an algorithm.
Same thing for me. 1.09 charge then a $429 charge... I noticed that another person reporting this had the same last four card digits as me, so I think this is a hacker trying to guess numbers using the Luhn Algorithm.
Same thing happened $1.08 charge and a few days later a charge for $428.21 “google*rita neman. I have usaa so they spotted that it was fraudulent thank god. But what the heck is this?!
I have similar charges from same vendor/dates. Wondering if anyone has discovered who/what this is that made unathrouized charges to their account?
play APG.co/help#GB
Hi google,
i am been charged for 3.69 GB every month between 16th to 17th dates. this is an unrecognized charge. 5 - 6 month now, Actually the app which i purchase, i have paid it affront for a year. but the google is charging me monthly also for the same app. please help to cancell and refund me all the money which was charged me month pls . I put up the request which was not approved. i am very disappointed with google.
please look into this
Google Reviews 0
If you represent Google, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Google
The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.
For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.
Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.
The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.
Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.
Here is a guide on how to file a complaint against Google on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps carefully to effectively file a complaint against Google.
Overview of Google complaint handling
-
Google Contacts
-
Google phone numbers+1 (650) 330-0100+1 (650) 330-0100Click up if you have successfully reached Google by calling +1 (650) 330-0100 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 330-0100 phone number Click down if you have unsuccessfully reached Google by calling +1 (650) 330-0100 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 330-0100 phone number+1 (650) 623-4000+1 (650) 623-4000Click up if you have successfully reached Google by calling +1 (650) 623-4000 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 623-4000 phone number Click down if you have unsuccessfully reached Google by calling +1 (650) 623-4000 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 623-4000 phone number+1 (650) 490-4916+1 (650) 490-4916Click up if you have successfully reached Google by calling +1 (650) 490-4916 phone number 1 1 users reported that they have successfully reached Google by calling +1 (650) 490-4916 phone number Click down if you have unsuccessfully reached Google by calling +1 (650) 490-4916 phone number 2 2 users reported that they have UNsuccessfully reached Google by calling +1 (650) 490-4916 phone number+1 (650) 253-0000+1 (650) 253-0000Click up if you have successfully reached Google by calling +1 (650) 253-0000 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 253-0000 phone number Click down if you have unsuccessfully reached Google by calling +1 (650) 253-0000 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 253-0000 phone number+1 (941) 607-0688+1 (941) 607-0688Click up if you have successfully reached Google by calling +1 (941) 607-0688 phone number 0 0 users reported that they have successfully reached Google by calling +1 (941) 607-0688 phone number Click down if you have unsuccessfully reached Google by calling +1 (941) 607-0688 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (941) 607-0688 phone number
-
Google address1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
-
Google social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 05, 2024
Most discussed complaints
my home address in google searchRecent comments about Google company
Defamation post on googleOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.