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Google review: unauthorized debit of game 142

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6:30 pm EDT
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On 24/02/2014 GOOGLE *Supercell GOOGLE. COM/CHUS $6.24 charged my credit card. On the same day 24/02 showed a debit of equal value. In March other operations from unauthorized purchase were made appearing on my statement. I did not order any other games or recharges, and would like to know how I will receive a full refund for the charges, I will provide you with a copy of all the charges below as they appear on my statement.

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142 comments
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harleyoldboy
Northampton, GB
Mar 03, 2009 12:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My account has been debited £30.38 by Google which I have no way authorised whatsoever. I demand a full refund immediately. Total SCAM!

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wayne ellis
torrington, GB
Mar 03, 2009 1:16 pm EST

I had paid 1 dollar to be taken out of my account for google trial version and wanted nothing else and to day i checked my bank and another 28.95 has been taken out, i demand my money back as i did not agree this and paid back into my account asp please ring me to get this sorted.

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wayne ellis
torrington, GB
Mar 03, 2009 1:41 pm EST

I would like my google succes kit cancled as i got charged 1 dolar and never got anything but now i have been charged 28.95 and i want it canceld because its a SCAM and demand my 28.95 back to my account .ref:[protected] please confirm to dobermen104@aol.com THANKS

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Shelia Welker
Williamstown, US
Mar 10, 2009 11:45 am EDT

I was to receive a confirmation e-mail containing my receipt and detailed order information and if I didn't get it to be sure to check my junk mail. I did not receive this in my e-mail or junk mail, so I was to contact Googles customer support staff. I would like to know how to do this, since they did not provide a number or anyway to contact them.

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Alan Anderson
Fraserburgh, GB
Mar 16, 2009 10:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

For the last two months google have taken 2 consecutive payments from my wifes bank account without my consent for them to do so. I want this stopped immediately and when my wife contacted her bank she was told that there wasn't anything that they can do about it because it wasnt a direct debit that they can cancel. Please help

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livemoonkey
US
Mar 16, 2009 12:18 pm EDT

Yes, you're correct. They ask for "only $1.00 / one time charge" but then you start getting debitted from other companies and junk you never authorized. Let me give you a phone number that most likely is what where you're getting charged from: [protected]. "They are called the Identity Theft Prevention Security". They say you supposedly agreed to this when you signed up for the "$1.00 one-time" charge from Google. Also, this is Google's cancelation line phone number: [protected]. The Google Success Kit might or might not be a scam, but they are sure doing things in a very DISHONEST way and that I know, no one appreciates. Hopefully this helps and maybe you can pass the word. let me know how it works out.

e-mail me
luis.moonkey@live.com

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PETERWOODYARD
BRISTOL, GB
Mar 17, 2009 9:38 am EDT

GOOGLE SUCCESSKIT CHARGE TAKEN FROM MY ACCOUNT, CHARGE OF £21.36 TAKEN HAVE NOT RECEIVED ANY PRODUCT, ALSO HAVE NOT SUBSCRIBE TO GOOGLE.

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chris
Durham, US
Mar 17, 2009 3:21 pm EDT

after paying for shipping for a succeskit they posted online, i later founf out they charged my checking account 29.95, an amount that was previously stated to be $1.00 and still up to date havent sent me the product even though they overcharged me

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PeterCan
Gray, AU
Mar 18, 2009 12:39 am EDT

I was charged $3 for S&H and then a subsequent $73. Still havent received anything

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djspyke1
Melbourne, AU
Mar 21, 2009 12:30 am EDT

I Too have been ripped off with these unwarranted credit card charges, also for a kit which i never recieved. I live in Australia however so cannot use the numbers that everyone else has been using...can anyone from australia tell me how they've managed to get out of this...and if anyone is seriously considering a class action against Google, then let us all know...THEY SHOULDN'T BE ALLOWED TO GET AWAY WITH THIS! They make millions off of paid advertising as it is.

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KIRSTY CRAWFORD
Brackley, GB
Mar 25, 2009 5:43 am EDT

I have gotten my bank statement come through and I have been charge £1.00 overseas transaction and £21.23 twice now, which is close to £45 of money taken that I have not authorised, everytime I manage to find a way of contacting them, I get nothing. Im not wanting to go through this every month. Please Advise.

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Jennifer Hodge
Abbotsford, CA
Mar 28, 2009 2:50 pm EDT

I had authorized for $1.00 trial anf now I have been charged Mar 27, 2009 GOOGLESUCCESSKIT [protected] 25.16 . I never authorized this and I would like this refunded! I am appalled at this! Pleasae contact me as soon as possible to refund me.

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Jennifer Hodge
Abbotsford, CA
Mar 28, 2009 2:53 pm EDT

Have you ever been refunded?

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Rosbin
Northampton, GB
Apr 14, 2009 3:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Even this happened to me, but I dont think it's a scam, may be the people who know our card details.

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Ed Cook
St. Louis, US
Apr 23, 2009 11:52 am EDT

I understood that I would work from home for google.com. But only received a phone call telling me I would receive a "kit" whatever that is. I told the caller to cancel my order and he was rather hostile and asked me why didn't want to earn money like he did. I repeated my cancellation order.

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Luv2ryde
Pawtucket, US
Apr 28, 2009 1:17 pm EDT

I was charged $72.21 by google that I did not authorize. I can't contact the company and don't know what to do.

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T. Antalek
Johnson City, US
Apr 28, 2009 1:22 pm EDT

I too felt the same way as you until I read a comment from another person who suggested I file a claim at www.bbb.org I did just that (case # [protected]) There is power in numbers and hopefully this scam will be stopped ASAP and shut down so that other people do not get ripped off like I did. I guess this lesson cost me the $72.21 that Google Treasure Chest stole from me. I feel lucky as some people were charged for months before they became aware of this SCAM. I hope this helps...

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Sandra
Columbus, US
May 03, 2009 2:20 pm EDT

aBOUT A MONTH AGO I ORDER A CD FROM GOOGLE THEY WERE GOING TOMCHARGE ME 1.99 FOR SHIPING AND THEY ALREADY CHARGE MY CARD 69.99 TWICE i TRY CALLING THE NUMBER AND EMAIL THEY LEFT ME BUT NO LUCK

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DevCon1
Seattle, US
May 03, 2009 3:43 pm EDT

Call you credit card company and have the disallow the second charge.

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Muchanyuka
Northampton, GB
May 09, 2009 5:42 pm EDT

A success kit which I was tricked to buy using a reputable company name as google only take monies every month which I want all the 4 / 5 months money being paid by direct debit plan. They has not been any follow up accept to get my money as in this guise below:

28Apr09 DEB CW-GOOGLESUCCESSKI
CY 29.95
XR 1.42483
CD 8414 21.02 258.84DR

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Chuck Turner
Sandy, US
May 17, 2009 4:00 pm EDT

It's a scam. ( Google Treasure Chest )

Contact: Google Treasure Chest, 249 Gambel Oak Dr, Sandy, Utah, 84092 Telephone: [protected] and demand a refund.

Report them to the Attorney General of your state.

More info here: http://strangelyperfect.tv/3099/google-treasure-chest-its-a-scam-and-a-half/

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Azizah
Philadelphia, US
Jun 01, 2009 12:08 am EDT

Is it just me or is everybody being charged differently. If so why is that

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france mailloux
Magog, CA
Jun 04, 2009 7:54 pm EDT

i pay 1.97$ for easy google profit. and you pass on my Visa 72.21$ US and 38.84$ US.

i want my money back, because i never received my kit for easy google profit.

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kenny louis germoso
Bronx, US
Jun 05, 2009 12:20 pm EDT

i speak spanish, yo compre un kit en google por 1.95 dollares pero el kit nunca me llego, a las pocas semanas me cobran 72 dollares sin yo saber de que fue ese cobro y hasta haora despues de 2 meses no e recibido ningun kit, espero ke me ayude.

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kenny louis germoso
Bronx, US
Jun 05, 2009 12:42 pm EDT

estoy seguro ke eres victima de fraude ke comete google a sus clientes pero voy a colocar advertencia en todos los blogs

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patricia
Federal Way, US
Jun 06, 2009 8:02 pm EDT

I did receive a receipt type thing saying they took my money, for the google profit kit. Which i never received, this was done on 04/29/2009. Now what is going to be done about this i want my money back now. Like i said i made a copy of the receipt, stating they took the money.

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Darlene Rosario
Hattiesburg, US
Jun 13, 2009 12:55 pm EDT

Signed up for Working from Home on the Internet! Google Start-up Kit for $1.97 s/h chargers. Asked for my Credit Card, # Exp date CVV2 Code, name address Ph #. It looked very ligitimate. How can you determine from actual Google and Scam? What to do next if I have not receive anything from Google? Will I hear back form you? Do you have a Ph no to speak with a person? Thank You Darlene

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Sam
WGC, GB
Jun 13, 2009 1:04 pm EDT

don't buy globaltel cards, I bought this card and it only lasted 35 min for £5, costomer suppeter agens also useless. My advise is not to buy this card anymore.

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Valencia
Dothan, US
Jun 15, 2009 9:55 am EDT

Unauthorized debit in the amount of $72.21. No kit received, no phone numbers, no other contact information received, no useful information received, just a bunch of spam in my inbox1-[protected] is no a helpful number. You consistently get a message that tells you to call back during business hours

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drfifty
US
Jun 18, 2009 5:00 pm EDT

I did not authorize Google to use my credit card for all these chargeson my bank statement. The only charge was supposed to be $1.88 for software. So far, I have been charged $120.00 for something that should have only cost me $2.00.

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drfifty
US
Jun 18, 2009 5:05 pm EDT

I want my money back in my account, immediately. I am cancelling everything. There was only supposed to be a charge of $1.88 for software. You owe me over $100.00 for all these other charges I never agreed to.

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L J Vespi
Palm Coast, US
Jun 25, 2009 9:43 am EDT

Paid the 1.97 for kit, have had it deducted from account and did not receive kit. This is a scam. ljvespi@yahoo.com

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Floorguy502
Jeffersonville, US
Jul 09, 2009 5:21 pm EDT

Google overcharged my bank account $1881.50 this morning at 6.37 am.
They replied it was problem in the system. This is turn took the funds for my daily spending limit and has knocked all my adwords advertsing off-line. I have potentially lost 1000's of dollars in sales.
They have not returned the money nor have they reset my add campaign.
They said they would call me before 5pm, no-one has called.

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Christie Anderson
Villa Rica, US
Jul 14, 2009 8:51 am EDT

Never got the starter package, guess they forgot to send it but sure did REMEMBER to charge my credit card!

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sickstomach
Struthers, US
Jul 17, 2009 12:51 pm EDT

There seems to be a LOT of scam companies using the "GOOGLE" name. Why wouldn't GOOGLE, attempt to stop these entities from forming bogus companies using their trademark?

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Really?
San Diego, US
Jul 17, 2009 4:03 pm EDT

What makes you think they aren't trying to stop this? Do you work for them?

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Tamal
IN
Jul 21, 2009 7:16 am EDT

I can't add any friends.A error message is comes out-"addition of friends is temporarily disabled".Help me and please solve the problem.
-Thanking you

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William Spiegel
Woodstock, US
Jul 23, 2009 1:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I sent Google debit card information which came back showing my card was expired. I then considered the transacion denied and closed. On the 17th of July, 2009 an amount of 72.71 from mykeywordsnow.com was deducted from my checking account. I have not received any information from Google since. I request reimbursement of 72.71 immediately and any further deductions stopped, and if gone through reimbursed also.

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dineshmaddineni
IN
Jul 31, 2009 10:26 am EDT

my situation is similar plz see to it

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nee
York, US
Aug 12, 2009 12:57 pm EDT

Hi, For over a month now I wanted to contact Google.com. I have few numbers for them. When I try two things happen a busy signal or no one answers. This is not helpful. It is still not to late hopefully google can improve.

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