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Google review: unauthorized debit of game 142

J
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6:30 pm EDT
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On 24/02/2014 GOOGLE *Supercell GOOGLE. COM/CHUS $6.24 charged my credit card. On the same day 24/02 showed a debit of equal value. In March other operations from unauthorized purchase were made appearing on my statement. I did not order any other games or recharges, and would like to know how I will receive a full refund for the charges, I will provide you with a copy of all the charges below as they appear on my statement.

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The complaint has been investigated and resolved to the customer’s satisfaction.

142 comments
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bobtheman
US
Aug 12, 2009 1:03 pm EDT

Why would you want to even contact Google?

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Dave Domen
Murfreesboro, US
Aug 27, 2009 10:59 am EDT

I too have paid the $1.97, which was promptly taken from my account and have never received any program information. After I see the complaints that have been lodged, I am glad that nothing happened. I never try online adds but this one was so cheap, that I felt that i could dip my toe into the waters, take a peak and not get burned too badly, especdially because it was from Google. The others can save their advertising efforts for other potential victems, because this one peek at the system has cured me for life.

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VINUBINTO
IN
Aug 29, 2009 1:44 pm EDT

though i have the same id as my gamil account aswell as my orkut account.. but i had been not able to use it for the past two days. here i can access my gmail account, which has the same user name..

MY ACCOUNT NAME: VINUBINTO88@GMAIL.COM

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katrice herring
US
Sep 02, 2009 10:07 am EDT

I have yet to receive a googlekit. I didn't think this was a scam at all, but now it looks as though it is. This is TOTALLY RIDICULOUS!

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Kimberlymp
Adrian, US
Sep 08, 2009 2:33 pm EDT

Like the complaints before, I too was a sucker. However, I have lost $170 in charges. To the respondent about reading the fine print to cancel before the trial, I did call the number to cancel and was connceted to advertisements to sex phone numbers. Where is my help? How do I fix this. These people are evil and anyone who works for them is just as bad. They should be ashamed of themselves.

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rohit khokher
IN
Sep 23, 2009 4:46 am EDT

I recieved an sms informing me that i have won $500, 000.00 GBP in the 2009shell INT'L mobile draw on the date 04 april 2009 know how much true is this.Here is the copy of sms
you have won GBP 500, 000.00 in 2009 on going(02 TELECOMS)INT'L mobile braws in UK. to claim contact: Dr. Steve Mark on Email:mobile.draw@live, com

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manjeet singh monu
IN
Sep 23, 2009 12:06 pm EDT

i am manjeet singh i had recieved a message that my mobile number has won 500, 000, 00GBPin the google 10th ANNIVERSARY AWARD and my e-mail address
is manjeet805@gmail .com and my mobile no. is [protected] plz inform me to my mobile how i can claim my prize.

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MOhammed hoque
Montgomery, US
Nov 17, 2009 9:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I would like to get my money back. I have been charged 2 times 69.97 dollars and 1 time 29.95 dollars for success kit. You was suppose to take 1.99 dollar for success registration but you took to much thats unathorised and illigel. I want to remove my name from success kits and money back.

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P.RAMADAS
IN
Nov 28, 2009 6:20 am EST

Sir,
I have received a SMS to my mobile as follows.
COPNGRATS. Your mobile number has won 500000 GBP in the google 10 th Anniversary award. To claim ur prize contact araev. arobert.E MAIL; awcenter11@live.com.
Thereafter there is no response from anywhere.
Kindly guide me in this regards and confirm the geniuness of this information.
RAMADAS.P
NAGERCOIL.
INDIA.

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qscott86
US
Nov 28, 2009 10:30 am EST

This is obviously spam and did not come from Google.. you definately shouldn't be responding to it.

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Betty sue
Altus, US
Jan 01, 2010 9:18 pm EST

You show me as Broker associate at Advantage Realty in ALtus OK 73521, in search for Barbara A. Matthews. Actually I opened my own Real Estate business; Altus Homes and Land Realty, of which I am Broker, Sole Owner. My new phone numbers is [protected]. Thanks for changing this for me (please)? Barbara A. Matthews

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Sandesh.Shetty
IN
Jan 18, 2010 2:28 am EST

I recieved an SMS in my mobile stating that you have won 400, 000 GBP in ongoing Honda Mobile Promos. To claim your prize contact Rev lewis (awcenter11@live.com)
Bust no response

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jwaggoner
deepwater, US
Feb 01, 2010 6:44 pm EST

I ASSUMED ADS BY GOOGLE WOULD BE SAFE TO ORDER FROM. THE COMPANIES FOR TEETH WHITENING HAS BEEN SCAMMING PEOPLE FOR OVER A YEAR NOW AND IS STILL ABLE TO RUN ADS ON MY HOMEPAGE. SHAME SHAME

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Jean-francois
San Antonio, US
Apr 07, 2010 11:26 pm EDT

Google give wrong direction that cost businesses money.
I have a restaurant that google map locates on the opposite direction that what it should be.
I should sue them for the misleading service they offer. Or it should be taken out of the market because it does work.
Map quest is a lot better.
Do you know a good lawyer?

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C...
Aurora, CA
Sep 24, 2010 3:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I use Google for everything, up until the last month the google web page has been extreamly slow i can barely get the info i need from the site because it doesnt load properly. Its pretty sad i been trying to get into google the last 20 minutes and i have been getting the error page, i enter this site to write about it and it comes right up. Google if you see this please fix your page its extreamly useful when it works properly

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pobarjenkins
Minneapolis, US
Sep 24, 2010 9:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I haven't had any issues either.

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elizabeth albani
New York, US
Nov 12, 2010 11:31 pm EST

re·move/riˈmo͞ov/Verb: Take away (something unwanted or unnecessary) from the position it occupies.

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cashticket
malvern, US
Mar 10, 2011 11:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

there is an unauthorized debit on my account for 1.00
google google.com/CHCAUS tran date time 03/06/2011 18:50.02

IronGrudge89
IronGrudge89
Mountain Top, US
Jul 03, 2011 3:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wrong. It's a search engine. Stop spamming.

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HEMANT GAUR
IN
Nov 28, 2011 7:23 am EST

SIR,
MY FRIEND HAD HACKED MY GMAIL ACOOUNT(HEMANTG324@GMAIL.COM)

I HAD LAST ACCESS TO IT ON 26/NOV/2011 WHEN I TRY TO LOGIN TO MY ACCOUNT ON 28/NOV/2011 EVENING IT SAYS UR PASSWORD HAS BEEN CHANGED 36 HOURS AGO

I M UNABLE TO RECOVER MY ACCONT AS HE HAD CHANGED THE RECOVERY MOBILE NO OF MY EMAIL ID OF MY ACCOUNT

PLEASE HELP AS SOON AS POSSIBLE..

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FEDUPTOTALLY
US
Dec 07, 2011 7:52 pm EST

I AM SO FRUSTRATED W GOOGLE THAT I'VE STARTED A FACEBOOK PAGE CALLED "FRUSTRATED W GOOGLE" . I CANNOT GET ANY HELP WHATSOEVER TO SIGN IN ANYONE I DO REACH (AFTER HRS ON THE PHONE) DIRECTS ME TO A HELP PAGE WHERE I'VE TRIED EVERTHING & TO GET MORE HELP I HAVE TO, GUESS WHAT? SIGN IN!

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Tractor22
london, GB
Apr 08, 2012 6:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Will never ever use this again after about 500th PC crash in 1 month. INCOMPATIBLE with Flash player or Silverlight plug-ins which are essential to most sites. DELETES all open windows and tabs instead of restoring them! Complete waste of time Google garbage

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Tractor22
london, GB
Apr 09, 2012 9:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Uuh, yes ...thousands of other users report the same

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Rakeshr234
IN
Apr 16, 2012 4:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

when ever i tried to acces youtube instead of going to site chrome itself downloading a content..
wats this?
in case of facebook almost all the time crashes occurs and showing the message force close the program or check oline for solution.
Not only in case of youtube accesing of some other sites also lead to downloading a content which is not usable.

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19glorybe
Plattsmouth, US
Sep 21, 2012 5:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I hate it every time that I am waiting for a window to come up and you have the servads that you do not ask for. I have pop-ups blocked, why can't they block the servads?

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wayner54
Lakehead, US
Dec 19, 2012 9:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

$653.85 was charged on my debit card on 121012 and i did not authorize this google devives showed up on my banks print out, i want my money.

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Mz. Renae
Fountain Inn, US
May 07, 2013 6:00 pm EDT

I have charges that's been deducted from my checking account..Leaving my account in a negative state of $510.88 . I need this rectify A.S.A.P...Please contact me my email address is valeriegray2020@gmail.com

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sharnu desai
IN
Oct 23, 2013 11:47 pm EDT

i HAVE RECIEVED A MESSAGE THAT I HAVE WON THREE CRORE FOURTEEN LAKHS INDIA RUPPES IN THIS YEAR GOOGLE MOBILE AWARD .THE MESSAGE WAS SEND BY MOBILE NO - [protected],
I WANTED TO CONFIRM WHETHER IT IS TRUE OR A FRAUD.MY PHONE NO. IS: [protected]

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sarahlerp
GB
Feb 28, 2014 8:41 pm EST

Taken 178 pounds 89 pence from my debit card on the 21st January 2o14. This is an unauthorised payment which i have no idea how or why it has been taken as i have never heard of this product. It was taken out in 11 transactions illegally. his was taken by Google Supercell

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Retroewe
GB
Mar 15, 2014 5:14 am EDT

Did you ever get to the bottom of this? I have just had my card blocked due to an unauthorised payment of £69.99 from 'supercell', apparently it is connected to android some how.

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GWWalker
London, GB
Mar 29, 2014 3:53 am EDT

Me too...last two days had 71 transactions totalling £830 under Google Supercell taken from my account. I've cancelled my card, reported to the bank and raised unauthorised charges with Google using their online form.

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JW2207
GB
Apr 02, 2014 12:02 pm EDT

I have had this too in the last couple of days. 3 payments taken for £69.99 and 12 for £13.99, totalling nearly £400. I've never even heard of this thing before. I've reported unauthorised charges with Google and waiting for them to refund me. I will also be cancelling my bank card and changing passwords on the Google Play store.

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Rik m
Sheffield, GB
Apr 16, 2014 5:59 am EDT

i have also had 11 transactions of £69.99 totaling £770 debited from my account on 14th april 2014. there was 12 transactions but one got cancelled, apparently it was for clash of the clans something or other. my bank will not cover the loss as i gave google my card details willingly so the issue sits with google? i have no idea how this will pan out. i had my paypal account hacked 2 years ago and lost £990 but paypal refunded that back withing 24 hours as they spotted the fraud before i did?

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larnett
Hesperia, US
May 12, 2014 8:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have unaurthorize charges

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Hodgin j
Blackley, GB
May 16, 2014 2:18 pm EDT

Google supercell...have taken 31 transactions of £13.99 from my account today 16 th may 2014 ...spoke to my bank who are treating it as fraud ...and have blocked anymore payments to them ...also said that anymore transactions would be credited after the blocking would be credited back...and there must of been four more attempts as four credits have been received ...so have now cancelled card completely

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Ruger JediStarseed Hale
US
Jul 10, 2014 4:38 pm EDT

I was charged three unauthorized charges of $100.99, $99.99, & $19.99. Not only were these charges unauthorized, I don't even know what they are for. I have filed a complaint with my card provider & wish to be reimbursed in full immediately!

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Juanita Banks
Tacoma, US
Jul 16, 2014 12:46 am EDT

My son bought one game, and they have taken 10 unauthorized withdrawal from his checking account, and now it is pulling money from his savings account. The company should be shut down!

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Wendy Patro
Lafayette, US
Jul 21, 2014 1:50 pm EDT

For the Month of July I have been charged my debit card for charges I did not authorize up to $285.00 plus or minus. The charges range from 4.99 to 19.99 starting around July 3rd, 2014! I would like to speak to somone about getting these charges reversed. You can contact me at patreauxt@cox.net or my cell [protected]. My name is Wendy Patro...

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Wanderson Amaral
US
Jul 23, 2014 3:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i have over 20 charges of $9.99 and $4.99, and i would like to get these fixed ASAP thanks.

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madinvestor1
Payson, US
Aug 06, 2014 8:43 am EDT

One of your agents, Mike Fish, is a fraud. He has lost me and other INVESTORS tons of MONEY in a company called Fishtale Investments. This man needs to be in prison, not working for a real estate company!

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