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Google review: unauthorized debit of game 142

J
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6:30 pm EDT
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On 24/02/2014 GOOGLE *Supercell GOOGLE. COM/CHUS $6.24 charged my credit card. On the same day 24/02 showed a debit of equal value. In March other operations from unauthorized purchase were made appearing on my statement. I did not order any other games or recharges, and would like to know how I will receive a full refund for the charges, I will provide you with a copy of all the charges below as they appear on my statement.

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The complaint has been investigated and resolved to the customer’s satisfaction.

142 comments
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lindi28
ZA
Aug 21, 2014 9:14 am EDT

This morning ZAR2125.99 was deducted from my bank and I didn't make nor authorise any payments. First deduction was Google*Marketplace and the next two deductions were both from Google*Supercell. I am furious! Spent the whole day at the bank and police station and now I am looking everywhere I can report this online.

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AngelaH87
Salinas, US
Aug 28, 2014 9:17 am EDT

I had two-three purchases that I knew nothing about one for 08/27/2014 08:45:32 GOOGLE *Supercell GOOGLE.COM/CHCAUS $-20.99 another one for 08/27/2014 Fee - Signature Fee 08/27/2014 GOOGLE *Gameloft Inc GOOGLE.COM/CHCAUS $-1.00 and another one for 08/27/2014 Visa settle - GOOGLE *Gameloft Inc GOOGLE.COM/CHCAUS $-19.99... I want something done about this because this is bull

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Sonam1995
US
Sep 27, 2014 4:47 am EDT

My email account which kumari95sonam@gmail.com is hacked and I am not able to recover the password as the hacker change the password. Please the blocked the account immediately. You can contact me at kumari1995sonam@gmail.com.

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Luciana Tampubolon
US
Oct 09, 2014 3:09 am EDT

http://prntscr.com/4u3f4g >> fraudulent charges from google supercell; it still happening Oct 2nd, 2014 it happened to several friends as well. is google blind?

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Amandamoe
Bellefontaine, US
Oct 21, 2014 3:22 am EDT

I also have unatharized charges to my debt card $45.00 worth to be exact. How do I recover this $45.00? If it was $5.00 I wouldn't make such a big deal but $45.00... Is a tank worth of gas!

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Andrea03
Gautier, US
Dec 10, 2014 1:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have 10! Unauthorized charges to my account for various prices. I have never heard of Google doing such a thing and how would it have my account info? I'm very upset and now broke! I need a refund ASAP

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Oxi Klean Carpet & Floors
Salem, US
Dec 22, 2014 5:26 pm EST

Do not use adwords! we spent thousands a month with them for a year. They treated us like garbage after we complained about something. told us in not so many words that they dont care if we stay w them or not. i guess we werent a big enough account to worry about. IDK.. We were stunned to learn this the hard way.

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Ancuta danila
RO
Feb 19, 2015 11:04 am EST

since February 5 2015 till February 17, 2015 supercell and gameloft charged my credit card for 10 transactions and the conversion from euro to romanian Ron of 63 euro... i had to close my card and stop my payments and i am going to police to make a complain... I want back all my money cos i dont even play your games or anything... So do something about this soon

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A very peculiar person
US
Mar 04, 2015 1:34 am EST

To be honest, I am VERY angry about this little fraud.
I don't recall giving Google OR Supercell my credit card information, but it might be someone else, though.
This 'Google*Supercell' incident is getting out of hand.
Though I haven't done anything yet but writing this complain, I will surely have my Card cancelled and then report the Authorities...

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LoboM
Beaufort, US
Mar 30, 2015 1:11 pm EDT

I have the same problem - close to $200 in charges.

Did this get resolved?

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LoboM
Beaufort, US
Mar 30, 2015 1:15 pm EDT

Ok... What the heck is this forum about!?

I see all these complaints - which I have my own, as I'm in the same boat as everyone else here - so HOW COME GOOGLE DOESN'T REPLY TO ALL THIS!?

What's the purpose of this board?

Did anyone have their issue resolved?

What do I need to do to get those charges reversed; and as importantly how do I make sure that more of these charges will NOT incur?

Dang!

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jdfearl
Macedon, US
May 08, 2015 12:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I did not order anything from GOOGLE *Supercell GOOGLE.COM CHCAUS for $99.99. This was chrged to my debit card

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Hope Veneziani
US
Aug 22, 2015 5:43 pm EDT

Unauthorized games charged to my credit card in the sum of $100. And they have reoccurring charges being made. I want a reimbursement of all monies taken.

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Shriharsha Samraata
US
Sep 17, 2015 7:54 am EDT

Namaste,

I'm in shock because of your today's (Sep. 17/2015) doodle. You've displayed the image of that person who always did his best in insulting the feelings of Hindus. I don't know whether it was your honest mistake or did it intentionally. I instantly demand your apology and assurance that in future such idiocy won't occur.

Shriharsha

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Girisha N J
US
Oct 09, 2015 10:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sir, mine mail id is girishanj@gmail.com having from 5-6 years, But from the last month some one was created same mail id as what i having. So i getting his mails too... so please accept my request and cancel his mail id who was created in last month.. Thank u sir...

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Todd Tubbs
San Francisco, US
Oct 13, 2015 2:43 pm EDT

google benefit murder also other pieces as metro and phone companies arent living up to the needs their debts are outrageos as con-pro

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Reviewer61405
Jan 23, 2016 11:48 pm EST

I was billed .99 cents multiple times to my navy federal account. I did not buy anything from Google and did not authorize these charges. It is being billed from Google.com/chcaus. Don't know what that is or where it comes from.

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susie w
US
Mar 15, 2016 10:41 am EDT

My son has given you my debit card number. I need it taken off of this account. The account is in the name of Spencer Watford.

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Badibanga Tim Kabasele
US
Apr 09, 2016 11:54 pm EDT

i'ave noticed a 43,4 dollar additional charge for playing, google kiloo games, card end no 8251 its hanpened yersturday at 7 pm, at south african time, on 09/04/16 i neve play such staff on line or in internet, that why i request for the refound my money, i called my bank to cancel this card for any contact please contact me ..
thanks
badibangak@gmail.com

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Badibanga Tim Kabasele
US
Apr 10, 2016 12:02 am EDT

i m not happy for some companies round world for traffing banks card business, we need google must verify any trasaction, its will better, i was been stolen money in my card eish,

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Tom Carpenter
US
Jun 07, 2016 10:01 am EDT

I've been charge £30 to my bank account, i have no idea why.

Sort Code: 56-00-18
Account Number: [protected]

Ref on the transaction reads:

1964 23MAY16, GOOGLE *GOOGLE, PLAY, G.CO/PAYHELP# GB - POS

Amount is £30.00

please refund
Thanks
Tom

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EdnaSmith
US
Aug 05, 2016 6:41 am EDT

4.99 was taken out of my account on 8-4-16. I have no idea why or what for so I have no client # or company ! This is all I have it showing GOOGLE *Niantic Inc g.co/payhelp# CA . Please return the money and do not charge me again!

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