Great Clips
Reviews and Complaints

HORRIBLE CUSTOMER SERVICE: Great Clips online check-in feature does not work properly. Their toll-free customer service telephone line is not open during normal business hours, let alone evenings or weekends. The local salon is clueless about making the website check-in feature work and won't make an appointment over the phone. Take your business elsewhere and don't bother with the aggravation of trying to work with these idiots!

Explained to the stylist that I just wanted a trim (one inch) but the same style. She seemed like she was in a hurry and she cut my hair without wetting it first. I had spent months upon months growing out my bangs and left there with a short, layered haircut with bangs when I asked for a trim! My hair was all one length! Went back to the store the following day for my money back and an apology. Got my money back but when I asked the manager for an apology she refused because she said she wasn't the one who cut my hair and didn't owe me anything! Isn't she supposed to represent the company and her employees? This was the worst haircut and customer service experience of my life and I strongly discourage anyone from going to this great clips! Horrible experience and will be pissed off each and every time I look at this [censored]ed up style in the mirror! Not a happy customer!

I have received 2 coupons that both were expired the day they were received. I received a coupon today (8/8/19) for a $5.99 Any Haircut that expired two days ago. Deceptive advertising practices have a long history of pain in this country, and yours, if found to be so misleading, would also be punishable criminally through the RICO act because it was perpetrated via Federal Mail on multiple occasions. You have a simple option - extend the honored period. Your other option will not only result in a class action suit by would - be customers, but likely a suit from your franchisees for harming their reputations. Paul Bohan [protected]

I submitted this a few weeks ago and I guess I expected some kind of a response. I will submit again in case it got lost.
Over a month ago I had my haircut from the same shop and stylist . I've been wearing it shoulder length with long layers. About a week later I decided I wanted my side's about a inch shorter by my ears. I used a different shop and stylist but for what I wanted it shouldn't have been a big deal.
The first think I said when I sat down was yo leave the length and my bangs as I just had it cut . He told me I needed to make up my mind as to what kind of cut I want because my haircut is to hard to follow (It's the old Farrah Fawcett cut)as he is cutting! I saw the length hit the floor as he complained about his Blue hair to another stylist! He was rude and took my hair off where it didn't even touch the end of my neck! I have a scar on neck from Surg I don't like to show! The sides are above my ears, I m a retired nurse and I never even wore it this short, it's embarrassing and humiliating! Like my husband said, what if you were getting married and they did this? I have chosen not to go out much this month as I'm afraid I will run into someone .
If he felt he didn't know how to cut this layered look he should have passed me up! My hair was chopped off and he made me look like a fool!

Today, 6/30/19 I made an online with the location I have been going to for almost nine years. The online site said the wait was sixteen minutes, not a problem. When I arrived, the store had three customers getting haircuts and no one waiting. I was acknowledged by an employee who said my wait would be about ten minutes. About twenty minutes later they were ready to take me back. As the employee began to motion me back, the door opened and another customer came in. She immediately changed her attention to the arriving customer and asked if they had registered line. there response was yes. There name was above mine and she told him to come back instead of me. Of coarse, I questioned this. I was told this was the way things were done. I proceeded to ask if I should also have to wait for the remaining names on the list that were still above my name. I did not receive an answer. I then told here my name, asked her to pull it up in her system and then delete all of my records. As I told her, I will never visit this store again. I was also a faithful customer of the Montgomery Illinois location for over ten years while I lived in that area. The location in question: Ogden Point 2616B Ogden Ave. Aurora 630-978-2550. You lost not only myself as a customer but also my wife.
Sincerely, Mike Ward Aurora Illinois

The haircut was okay the experience was horrible. I walked in and interrupted the three employees talking. They continued to talk for a minute or so then one checked me in. The other two continued to talk, bad mouthing the management of the salon and other employees. If that was not bad enough one of the stylists was using profanity. When I mentioned it was not very profesional my stylist just blew it off. I will never go back to that salon. Great Clips in Tarpon Springs Florida

Store 6013 Invoice 629473 Shugart Rd, Dalton, GA. 6/18/19. My son and I stopped in for a trim. He got Melissia who was in a hurry to get off her shift and gave my son a generic hair cut, not at all what the notes say from before. I got Karina. She spoke very little English and not trained. I asked for the top cut and trim of ends. She layered my hair and did not cut the top. Melissia had to come over and cut the top. Now I look like I am wearing a Joe Dirt wig. I will never visit them again. I want my money back!

Hi my name is Matt Lawrence
I was in great clips in bolder colorado on table masa
I am new to the area and wanted to find a great clips cause I've always had great experience there in Texas
However the other location was really busy so I went to the other location on table masa plaza
When I had walked in there around 12:30 or so I had noticed that the manager there wasn't happy and was screaming and yelling at a stylist I don't know if they new I was standing there in the lobby
However I felt sorry for that employee being talked to that way by management
She was cussing at this employee saying I'm the manger and I'll do as I please and so on and so forth I believe the other gentleman that came in had heard it as well and had told me that's the way she is so I assumed he knew her
I thought to myself I do not want to do business with a company that allows that kind of management
If she's willing to talk to employees that way how does she really talk to customers

I brought my son in to have his haircut at the Great clips in 1009 Stadium Dr Ste 104, Wake Forest, NC 27587

A lady named misty had an attitude and was getting frustrated. I am not happy with the service I recieved. Another lady had to come over and take over cause Misty walked away. When i first i arrived, she seemed unhappy, no smiles or hello or anything. I really think she showed poor customer service. Day of visit was 6-2-19. My son name is Andres Martinez. Age of child 3. I do believe that is not nice behavior to be around a child.

Shaneva Martinez
[protected]

On March 7, 2019 I had my haircut at the Great Clips, Barlow Plaza, Rochester, Mn 55901. The stylist was trimming my neck after the initial hair cut and cut my expensive chain around my neck. I told her right away when I hear the cut and took it off and showed her. She never responded about and even mentioned to the checkout person and neither seemed to care about it. I sent a message to the corporate office of Great Clips and was told that all the stores were owned as a franchise but they would contact the manager to call me.
The manager did call me and stated that the stylist was new and they were sorry but did not offer any type of reimbursement or even free haircuts. They hope I could get it fixed. So I gave up and never will go back to a Great Clips unless this is resolved.
My daughter was telling the story to her Great Clips stylist at another store and she said that I should not give up and keep trying to get some results and that the situation was unacceptable and should be corrected. I purchased a new chain like the original one which cost me $130.00.
I hope something will be corrected soon.
Pat Swanson

I made an appointment online for a haircut at the shop located at 40405 Winchester in Temecula, Ca.There were 2 stylist there.the first came up to the counter, and ask "did you check in online hon?I said yes and please donot call me hon.I consider this name to be condescending and humiliating, her reply was ok, no apology.I am a senior citizen, you should call me mam, or refrain from addressing me.I think all customers should be treated as such, regardless of their age, it shows respect.So, what she does is call another stylist, who was standing with her, when this happens.She said, you help her, so this person said the exact same words to me, how can I help you hon?she then ask for my name, and she was so rude.I realize this was intentional and racially motivated.They were saying to me, you donot deserve our respect, go to your own shop.They are ignorant and unprofessional.I will not go to this shop again.This incident happened today between 1 and 2 P.M.

This was my third trip to Great Clips in Lake Wales, FL., April 18, 2019. Every visit I just received a haircut, actually a trim was wanted. First hair trim was so-so; second visit was almost perfect (couple of small problems); third visit was a disaster. The hair trim was close to a butch (I'm 74 years old and my forehead hair is rather thin, so I don't like it cut real short), but the major problem was the stylist, Jennifer, shaved the hair on my face below my sideburns. I was horrified; will this hair come back in stiff and dark like whiskers or what will I have. I'm not happy at all and I don't know what to do. If the hair does come in dark, I guess I'll have to have it shaved everytime I get a haircut or sooner (I usually trim my neck inbetween cuts because it looks shaggy). So would probably have to do the same with my face.
I never thought I would be shaving my face, but guess I won't have a choice, right? Is it normal procedure to shave a woman's face, especially without asking them before doing it. I don't have a desirable resolution of my complaint, possible haircuts/trims and face shaving the rest of my life. I don't know, I just know I'm very upset about the incident and I don't know if I'm going to return or not. PLEASE let me know your company policy on this procedure I had done. Thank You.
Sherrill Gibbs, [protected]@hotmail.com

I always check-in online. I did so today and went to the salon. When I checked in it said 0 minute wait. When I arrived all chairs were full. No biggie. I understand they will do a walk-in prior to me arriving as an online check-in. Note I was #1 on the online check-in monitor. After sitting there for 10 minutes, a lady came in and talked to one of the employees telling her she did not check-in online. Five minutes later they call her back for her haircut.
Why did I check in online only to be ignored?
I walked out and didn't bother to stay and get my hair cut. I'm not sure if I'll go back! Getting a decent haircut is hit-or-miss, and I typically have to re-cut my hair when I get home anyway.

There is a ganster mantality there. Our regional manager supports theft, and drug distribution from the shop. Employees are scared of driveby shooting. The franchisee refuses to listen, or believe employees. Great Clips corporate office refuses to be involved. They keep saying there is nothing they can do. This corporation claims no responsibility for their brand, and are only there to reap profits. Shame, shame, shame. I know they feel none, but should. I just hope no employees get injured in driveby.

March 6, 2019 this is my 2nd time going to this location since it opened like a year ago and I will not be returning. I just left this location with my 2 sons, only 1 was getting a haircut. I checked in online and it said the wait time was 4 minutes so I checked in. I arrived and was asked if I checked in online and I had, my sons name was the only one on the list, said it would be a few minutes. They were both finishing clients and there was a man waiting that had not checked in and was not listed on the computer screen. He was there when we came in but he made a stink about being there way before we were on the screen and so she took him. I waited on the other stylist the get done and that customer had to run home and get money cause they didnt take his card. She told me she was sorry that she couldnt do anything because she hadnt checked him out and I had to wait on him. 1st of all the man that was there so long before us should have been checked in and added to the list and I should not have had to wait for someone to be rung out of the register. I will never be back to this location and very uncertain about going back period. I usually go to the one on george liles blvd concord, nc and never have this issue. Always some issue when I come in there and probably the reason they dont ever have much of a wait. I will drive out of my way to go to another location or go to sports clips. Just wanted to make you aware of this issue and I am not a happy customer. I dont feel like im at a salon I feel like im at a drive through hair cut place... Just get in and get out. No service recovery at all from them either visit.