- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
hair loss
on September 25 2008 I went to the above salon for a perm, I had had a perm 2 months previous to this which was a disaster, only half of my hair was permed, I looked like I had a mohawk. We went on vacation and when we returned
I went back for them to correct this mess. I made an appointment for a cut and perm. The gentleman who I requested said ok. He looked at my hair and said it was dry in which I already knew. He put a conditioner on my hair and proceeded with the perm. He checked it once and said it was not done yet, He came back a few minutes later and looked and immediatly took the cap off and what I thought was a few rollers in the back of my head and immediatly rinsed them off then he applied the nutrlizer. when he as done I looked at the back of my head and there was a bald spot the size of a golf ball or the size of about 3 rollers. I asked him what that was he told me it was there already and caused by stress. This is not true I did not have a bald spot on my heard when I went in there. All he had to say was I didn't do it.
I have talked to 3 beauticians since this happened and they all said the same thing it was over processed. He (Ben) would not cut my hair after the perm he said it was to short.
It was to short alright because if he had cut it I could not hide the bald spot.
I do not know what else to say. It was and still is a horrible experience I'm 73 years old and have had perms for at least 40 years and never ever had this happen.
Barbara
scam and lies
Great Clips refused to do my daughters hair because I didn't have an appointment. There were 3 employees in the store with my daughter and myself as the only customers. I was told by the stylist that "if I do your daughters hair then I wont get paid by any other customer if they come in". I said, "so you are refusing to do my daughters hair because someone else 'Might' come in?"
She said that I would have to leave and make an appointment.
Do not they brag about the "walk in and sit right down" deal? What a big lie!
The complaint has been investigated and resolved to the customer’s satisfaction.
You are not required to make an appointment for a haircut. Not only that the Great Clips that I work at only accept appointmnents over the internet and in store for hairstyles because we are a busy fast paced salon.
as long as i have a face you have a place to sit
thank you jen i agree...and millana you are right ...it's all a big lie...walk right in sit right down...MUUUAHHHAHAHAHAAAHAAAAAA
great clips does take appointments for styles. If your daughter wanted a hairstyle yeah she needs to make an appointment, if she just wanted a haircut then it's walk ins only
Great Clips does not take appointments so this complaint makes no valid sense.
sexual harrassment
I took my son into a Great Clips hair salon in Atlanta, Ga. I ask for the good barber. This one time, my husband took my son for his school cut, to the good Barber. He was also the Assistant Manager. He not only smelled like alcohol. I felt like he was drulling over my son. I felt so uncomfortable. I was so appalled! I want to put his name out there. His name is Dennis Cortez.
Read full review of Great Clips and 1 commentyelled at us
I've been going to Great Clips for 3 yrs and always ask for the only good barber. This one time, my wife took my son for his school cut but the good barber wasn't in so the asst manger cut my sons hair. It was horrible. Like a cereal bowl cut. I took him back the next day and nicely explained to her that my son wasn't happy and could he get it cut the way he wanted. To make a long story short, the asst manager and the manager began to call my son a liar and yell at my wife and said they'd have to pay again.
The complaint has been investigated and resolved to the customer’s satisfaction.
I went for hair cut yesterday and used my coupon that I received in mail
code JM9Q54 expiration 5/1/24 - code was entered several times but kept
coming up as invalid so I couldn't use it- why send coupons if no good?
Barber name is Norma .
1) she did not show my past hair cut notes .
2) I said to cut back and sides as #2 and top is #1.5 and front is #2 inches . Instead she cut back and sides as #1 and top is #2 .
3) she was so rudely speaking as if I told her to cut my hair at free of cost .
Hi. I have been coming to great clips for years. Both employees today were quite rude. Not friendly at all, talking to adults like kids. it was horrible. i wont be back. It was on Monday morning January 22nd 2024. I worked in customer service. They can do better than this. Wisconsin Dells, WI, thank you very much, take care.
Went in for a simple cut and left with no hair, told the stylist "DO NOT CUT THE TOP OR THE BANGS"! which she did. Now the top is so short I cannot even use a curling iron. Paid $19.00 + $5.00 tip.
Stylist did not even listen to what I wanted. Won't be going back in less it is to get my money back.
The lady didn’t even wet my hair for haircut n cut it according to her choice. One side was big the other side was short and when I said it she blindly said no it’s correct. She said I was not born with good hair. Very very bad service. And who should the tip be minimum of 5 I can’t afford it that’s y I choose coupon.
Long wait times, wrong hours, 5 walkins turned away in the 1.5 hours that I waited then badmouthing disgruntled customers- poor time management. I had come the day before as a walkin and it was also a long wait. Coming here is a chore. I would rather drive to Pflugerville. Floor was a mess of hair, waiting area in front hot during the long wait.
I do not have the date are time of the visit. My name and email address are phne number should be enough.
Jan 14,2023, Sat down on the chair, told her what I wanted, she wet my hair down, what I didn’t like was she held the bottle back so far that it felt like a shower, I told her I had a shower this morning, from then on she developed an attitude, not a good experience.
I askd for a styling when stylist asked me for instructions. Upon paying she charged for haircut plus styling. This is not a valid honest policy but a misunderstanding of pricing by operators who do not understand price policies. I was charged 42 dollars for a haircut with dryer?
regular customer since store opened.waited my 15 minutes,girl took my name off the board ,was going to go sit down and a kids mom walks in says the kids name.now i'm back in line.your call/check in policy is b.s. for those of us that don't play on our phones all day.I will never walk into that store again
About Great Clips
One of the key features that sets Great Clips apart from other hair salons is their no-appointment policy. This means that customers can simply walk in and get a haircut without having to schedule an appointment in advance. This makes it easy for busy people to fit a haircut into their schedule without having to worry about making time for an appointment.
In addition to their convenient walk-in policy, Great Clips also offers a wide range of services to customers. Whether you're looking for a simple trim or a more complex hairstyle, their experienced stylists can help you achieve the look you want. They also offer services like beard trimming, hair coloring, and styling for special occasions like weddings and proms.
Another great feature of Great Clips is their affordable pricing. They offer competitive prices for their services, making it easy for people to get a great haircut without breaking the bank. They also offer discounts for seniors and children, making it a great option for families.
Overall, Great Clips is a reliable and convenient choice for anyone looking for a great haircut. With their no-appointment policy, wide range of services, and affordable pricing, it's easy to see why they've become such a popular choice for people across North America.
Overview of Great Clips complaint handling
-
Great Clips contacts
-
Great Clips phone numbers+1 (800) 473-2825+1 (800) 473-2825Click up if you have successfully reached Great Clips by calling +1 (800) 473-2825 phone number 0 0 users reported that they have successfully reached Great Clips by calling +1 (800) 473-2825 phone number Click down if you have UNsuccessfully reached Great Clips by calling +1 (800) 473-2825 phone number 0 0 users reported that they have UNsuccessfully reached Great Clips by calling +1 (800) 473-2825 phone numberUSA & Canada+1 (952) 893-9088+1 (952) 893-9088Click up if you have successfully reached Great Clips by calling +1 (952) 893-9088 phone number 0 0 users reported that they have successfully reached Great Clips by calling +1 (952) 893-9088 phone number Click down if you have UNsuccessfully reached Great Clips by calling +1 (952) 893-9088 phone number 0 0 users reported that they have UNsuccessfully reached Great Clips by calling +1 (952) 893-9088 phone numberInternational+1 (952) 746-6541+1 (952) 746-6541Click up if you have successfully reached Great Clips by calling +1 (952) 746-6541 phone number 0 0 users reported that they have successfully reached Great Clips by calling +1 (952) 746-6541 phone number Click down if you have UNsuccessfully reached Great Clips by calling +1 (952) 746-6541 phone number 0 0 users reported that they have UNsuccessfully reached Great Clips by calling +1 (952) 746-6541 phone numberDirector Of Education+1 (952) 746-6562+1 (952) 746-6562Click up if you have successfully reached Great Clips by calling +1 (952) 746-6562 phone number 0 0 users reported that they have successfully reached Great Clips by calling +1 (952) 746-6562 phone number Click down if you have UNsuccessfully reached Great Clips by calling +1 (952) 746-6562 phone number 0 0 users reported that they have UNsuccessfully reached Great Clips by calling +1 (952) 746-6562 phone numberDirector Of Communications
-
Great Clips emailsheather.leiferman@greatclips.com97%Confidence score: 97%Communicationgcinews@greatclips.com96%Confidence score: 96%Communicationbeatrice.zvosec@greatclips.com95%Confidence score: 95%
-
Great Clips address4400 West 78th Street, Suite 700, Minneapolis, South Carolina, 55435, United States
-
Great Clips social media
Most discussed complaints
yelled at us 7 (opinions to this review) Hair and beard cut March 21, 2024 1 (opinions to this review) Online check in 1 (opinions to this review) former successful manager 1 (opinions to this review) sexual harrassment 1 (opinions to this review)Recent comments about Great Clips company
Horrible staff
Peju Obasa
7 reviews
She Krave
7 reviews
Salon Monet
10 reviews
Pampered & Twisted Natural Hair Boutique
10 reviews
Natalya's Beauty Supply
10 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Do you have hair growing in the bald spot now?
If you do, it still isn't the perm, but the stylist doing it. He may have had the rods too tight with the band cutting the hair.
If you still don't have hair growing in, it has nothing to do with the perm or the stylist. If it is a round shape instead of a rectangle, it probably is internal.
Don't go to Great Clips for a perm anyway. The stylist is stuck on the chemical service that can take up to 2 hours, meanwhile the others are making four times as much in tips.
I know that sounds horrible, but that is how the stylist make their living.
dont' get perms anymore you won't get any problems.
I received very bad service from Great Clips, Warsaw, IN; I would never ever want to go back there again...they welcome everyone with smile and say welcome to great clips...but they dont treat us in the same way...Yes I am not an American..I am an Asian...they do not have common decency and respect for customers...especially there is one big fat lady with short hair...I hate u...