Great Clips
Reviews and Complaints

My granddaughter, age 15, just had her hair cut at Great Clips, Berwick on Ogeechee Road, Savannah, Georgia by "Walter". She came out of the shop in tears as she was very unhappy with the haircut. She showed him a picture of the cut she wished and he told her she could only get that style by "curling" her hair. The picture plainly showed hair that was "layered", which is what she was asking for. When she came out, her hair had not one layer much less several. Her hair is long and should have had many layers, which has nothing to do with "curling". Walter should have told her he didn't know how to layer hair and we could have gone somewhere else. She also had a knot in the back of her hair and instead of combing it out, he cut a big swatch of her hair. I assume this was his solution to rid knots. I realize I should have gone in with her, but had just gone across the street to get gas and had no idea the haircut would only take 15 minutes! Please contact Nelson Oglesby [protected] to resolve this issue. Thank you. Appt. was around 5 p.m., Sunday, November 7, 2021.

Worst haircut I have ever gotten. I was balded on the sides by the stylist gloria cloud, she was so busy talking and acting important, that she cut my side bald and my top was horrendous. I wanted a short basic radial cut, 4 inches on top 3 inches on side to comb back. I was suppose to go to a shower this month, but I am so ashamed of my haircut, and my son is coming for a visit and I am ashamed for him to see my hair.. She cut a friend of mines hair and left long hair and short hair all over..

I have been a regular customer of Great Clips for several years and in the past 30 days for the shop on Signal Mountain Blvd. I am been ignored with the app log in. This past week Paul McKinley and I went together--he logged Paul + 1 which was me! The clerk addressed the monitor and soon I was moved to 4th position although I was due to be next to Paul! I complained and was offered to move up! If really bothers me that this type of issue can happen again!
Amber is the mgr. and if she had called to apologize I would be pacified--but no acknowledgment! What is the nearest Great Clips to Signal Mountain! Perhaps my complaint will help others.
Ernie York [protected]

On Sept 2, 2021 I went to the Great Clips Greenway and Cotton in Surprise AZ.
I brought in a picture of how I wanted my hair to be cut. Alanea said yes she could duplicate the cut. She should be working in a butcher shop not a hair salon. She chopper my hair one side is much shorter than the other the top was left to long. I asked her to put some product in and blow it to make sure it would spike she did for a moment. If I were the manager I would fire her or only let her work on men's hair.
I spoke to the manager Natasha and she advised me to send in this email. I feel great clips owes me another hair cut on the house with a competent hair dresser.

[protected]@gmail [protected]
Ryckee Petrotta

My usual great clips was closed so I went to another great clips in the area. The haircut was going so bad I had to tell the hairstylist to stop, stop.the another hairstylist in the next bay look over when I said. I paid and left. I guess not all great clips are the same.

The lady at the kendallville great clips skipped 4 customers to provide a haircut for a person that came in after those 4 people.. this is unacceptable and further pisses the people off that have waited their turn . If this continues neither me nor anyone I associate with will continue to go to this establishment. It is an embarrassment to loyal customers who have come here for years .

This is the second time filing this complaint because I did not receive a response.
At Great Clips in Fort Lauderdale I realized I left my coupon and prepayment card in the car. I told the Great Clip's employee I was running out to my car to get them. I mentioned this to her twice so it was clear what I was doing. I gave her $20 so she knew I was not running off without paying and again told her I would be right back. When I returned a five minutes later, she already cashed me out for $16.00. I asked her to refund the charge and either take the coupon or prepayment card and she refused. I walked out of there in disbelief.

I had hair cut, by Ashly, on 6/9/21. The cut was very uneven, as much as a inch different, longer on right side, including longer on side not just bottom. I have taken hair cuts to illustrate this. In addition I asked that top layer, on right side be cut so it just came over my eyebrow, but this section is at least a inch longer. I inquired as to why my hair was not spritzed with water, as every other salon I have been to for a dry haircut, has done this. The stylist challenged this.

around 9am punta gorda, ask for a hair cut, , , my hair is short, , , , , my dresser did not ask if i needed a wash, , , did not ask me what i wanted done, when she got started i told her in detail, , , she worked 4 min.on my hair, i ask if this is all, , , , no blow dry, , , just water spray, , i said it looks crooked, , , she said, its streight, i couldnt see what she done in back[ i didnt have a mirror] or front til i got home...i ask for a long spike, , , i had told her the last lady used a razor and also cut it in diff.lengths, , she sais, , she uses long scissore, i dont, 4 minutes and 15.00 wasted, i wont leave her name i guess she wasnt trained, but this girl got trained today.im not asking for anything, , , but this girl needs to take her job more serious, , ,

Althro we should not shune anyone from getting a covid shot. I feel all stylist at great clips should consider getting their shot.
My stylist told me she is not getting the shot. My question is to the CEO if these stylist do not get the shot, risk their position at great clips.
A notice could be sent to all salons and proof with their card to remained employed. I felt very uneasy getting my hair cut.
Especially her answer to the excuse of why she was not intending on getting a shot. Perhaps she should not belong at great clips.
I had both my shots and now a low risk, but I do not want to even contract covid at a low risk. Please take action soon.

I received a haircut on 5/20/2021. I could not find my prepaid card in my pursed and realized I left it in my car. I did not want the employee to think I was running out on her and so I gave her $20.00 explaining that I was going to get the Great Clips card and that is how I wanted to pay for the service. When I returned a couple minutes later (after running to my car and back), the employee said she already charged me $16.00 for the hair cut and did not want to wait until I returned. I was upset because I also had the $7.99/$9.99 coupon as back up and she charged me double. Her response was "too late, you can use your card next time." I could not believe she treated a customer like this?

5.14.21 @ 10am. Store-Better Living Center on Union in Colorado Springs.
I called the Great Clips on 5.13.21 to find out what time my favorite Stylist Pia, would be working on Friday. I was told Pia would be at work from 10-7 on Friday. I checked in on line about 9:55. When I got to the Great Clips. A rude lady came out side and asked if I checked in on line. I told her yes and I will wait for Pia. The lady, who I later found out was Raine, said very rudely. "She won't be in until noon or maybe 11, I can give you a better haircut then Pia. Come on in." I said "I will come back when Pia is in." I hurt my back and wasn't able to take my meds as I shouldn't be driving. I left and stayed at home. I call on Saturday and was told Pia will be at work on Sunday 9-5.
I called on Sunday to make sure Pia was working, she was. When I got to the Salon, I asked Pia what was the name of that lady. She said Raine.
I have been going to Pia for the last 3 years. She does what I ask her to do, even if she gives me other suggestion. My visit on 3.5.21 with Pia, I changed up my hair style.
I was taken back by how rude Raine was to me, in a short 2 mins. I feel she shouldn't be in customer service and at the very least NOT try to take a customer from the person they like. I will give Pia 5 stars (a million if I could) and I give Raine zero stars.

I have been going there for years. I told the hair cutter that the profile of my haircuts was wrong. It said that I wanted one inch cut off. I have always said that I wanted one half inch or less taken off. I told this hair cutter that the last cutter did the very same thing the last time I had came for a cut. She ignored this and cut it one inch or more then, as well. In this case, after explaining all this, the cutter ignored everthing I had told him, ( the way I wanted it cut). I specifically told him I wanted a light trim, with my hair covering my ears, and my hair on my neck rounded off. My hair is too short to do any of this. Since this company does not seem to care how the customer wants his hair cut, only to do what they want, I will not be going back to this establishment. Also, people who check in online, go ahead of the people who have been waiting for quite awhile. I know that this has been your practice for several years now, but to the people who have been regulars for years, it seems extremely unfair. I am one of those people who think that it is unfair for to the regular customers who have to wait even longer, because of the people who dont mind going in front of the people who have been waiting, and have been regular customers for years, like me.

I went to the GC in Redmond, Oregon today and left very unhappy. "Greg" was to trim my layered hair ONE inch. I told him to clean up the ends. He cut at least two inches off and I told him at the time I think he's cutting off way more than an inch. He totally ignored that.

He also ruined my bangs by making them so ridiculously short, that I dread going back to work in two days. They are hard to cut because of the wave in them so he suggested going around my face and I said no. He actually started to do that anyway and I had to say a firm NO again! After he cut my bangs off straight across and I asked him if he was goind to texture them. I couldn't believe he didn't. By then there was nothing left to work with. He response was, "They'll grow!"

He was very rough while he cut my hair and I told him so at the time. He'd grab a large chunk of hair and pull it hard straight up and it hurt! He kept doing this! His response when I mentioned it to him was, "I've never been gentle!" Followed by a chuckle.

All in all, this man needs more experience and a lot better listening skills. Between his super heavy mouth breathing and his being all over the place because he refuses to raise the chair up (and down) he is extremely obnoxious. Ugh!