Great Clips
Reviews and Complaints

5920 Carolina Beach Rd # 160, Wilmington

Salon was having a deal for 5.99 hair cuts. I went to get my hair cut and the lady that cut my hair was very strange in the conversations we had. She started off asking me what I put on my facebook, then proceeded to tell me that people were writing mean things about her on facebook. I ignored her, I just wanted my haircut. After that she kept talking about how she was afraid and kept looking at the door, the other ladies in the salon told her to stop talking about it. After that, she just got quieter and proceeded to tell me that men were coming into the salon to video tape her, then she had the nerve to look at me in the mirror and ask me if I had something to do with it. She made me feel very uncomfortable. I got my hair layered and I asumed it would take at least 15 minutes. It took her 5 minutes! Her station was not swept and I am asuming she didnt clean the rest of her station. When I got home I had hair all over me and I have no idea if it was even mine. I had to put my address in the computer and that makes me very uncomfortable, this lady actually thought I was there to do something bad to her. I will never go there again, and I am tempted to call the salon itself, but like I said, I am not comfortable even going back there and dont feel comfortable even giving them my name. I would like it if my information was taken out of their computer system. Please get back to me with something that you can do about this, because this lady was VERY VERY strange and I wouldnt even let her blowdry my hair, that is how uncomfortable she made me. I know her name because the other ladies were talking to her. If something can be done about this, I can give you more information. Thanks

the email address you can respond to is [protected]@yahoo.com

Stylist at a Great Clips frnachise recommended a product and said satisfaction was guaranteed or return product for a full refund. Receipt clearly states Great Clips has a commitment to full satisfaction or refund. When I returned the product, they don't do credit card refunds. So, I'm out of luck. No one said that up front. I've emailed corporate and am notifying BBB, and the Consumer Protection Division at the State Attorney's office. I'm also emailing all my contacts, plus my 50+ female coworkers and asking them to forward my complaint to their contact lists. It's not a large amount, but they'll more than pay that amount in lost business and they'll have no one to blame but themselves.

I went to this place with my daugther and mother, and we have this lady (Kelly) to help us she was the rudeness people I ever seen, she did not listen, or give advice you know abouth hairstyles for your type of face or something like that, anyway my daugther was crying her haircut was horrible no style at all, my mom did not like either, no even close that she wanted she just ignore us, I complaint, then I had I call from the owner I guess and he said to give me credit till now I have not seen not credit, dont go that place, or al least dont let this woman help you! Beware

Attention all licenced stylist,

Do you like working for low pay, non set hours, no benefits, no holiday pay. no vacation pay, no two days off in a row
not knowing next weeks schedule till after 2:00 friday...having to submit time off in writing 2 WEEKS prior. Do you like working for
crackhead (drug addicted) MANAGERS whom are abusive and power tripping.

Time off usually is denied with daily repression by a camera watching FRANCHISEE

Do you like being harrased into to doing consultations (dancing around customers head with mirror)
Expected to perform ALL aspects of salon duties and give a haircut within 15 minutes(reguardless of incoming phone calls)

Then this is the place for you, work at GREAT CLIPS and you will have no life, forget creativity...just get the customers MONEY!

From my experience, this company (franchisee) will lower your self worth and not value the quality you may have within you.

Watch out for the 5 steps! This is a method in wich they use to control you and also use to againt you.

So fellow stylist, if you enjoy working in this envioroment ...be my guest ...give your talent away!

Just came out of a Great Clips in Chattanooga TN on Cummings Highway in Lookout Valley. Went in with hair to my butt, came out with 6 -15 inches less because they butchered me. Then got lied to and disrespected by both stylist and manager. They even refused to give a full refund. The hairstylist I had to go to afterwords was shocked at the damage done, and could do nothing to save the style other than say take prenatal vitamins and grow it out again. Beware of going in their stores, they will ruin your hair, lie to you, and keep your money, AND LAUGH ABOUT IT IN FRONT OF YOU.

Terrible haircut! During this past weekend I had aterrible experience... My stylist didnt even greet me and ranked of alcohol and her eyes was blood shot... I did get her name till she was cuttin my eyebrow and was boom barded with her breath and her clevage that jus jumped out at me (Emilie).. I have been a loyal customer for years and was excite when yall finally built one closer and i didnt have to drive and hour to get to. I will not ever return to a great clips again... Find some stylist who respect there job and dont do drugs. I also noticed that her licence was not in view so she might not even be a licenced stlyist. I also know the state board heath inspector and yall will be getting a visit in a few weeks.. she jus had poor hygen issues and was very unprofessional.

I worked as a stylist at Great Clips in Georgia. Within a year of my employment, the theft ring within the salon(crackheads and drunken stylist)stole my diamond ring out of my purse. Three months after I filed the report the police department claimed I waited to long. I later learned the manager had a family member who owned a pawn shop. They all had worked this game for a long time. Small town crooks running long term schemes. A frequent customer informed me about other stylist and customer jewelry that turned up missing but never reported.

so ive been a loyal customer for great clips in victorville, ca for many years and i like going a certain stylist (francine) but for some reason or another for the bast month in a half i could never catch her on a weekend i call in to see if she"ll be in and she seems to always be off for the weekend. no i dont call every weekend but just about every other and the same response...and during the week in just inconvenient to me...so i guess this is good bye francine and great clips you just lost a great customer!

°My 14 year old son has been growing his hair out for almost a year. It looks good but he needed it trimmed just a bit. He actually asked to get a trim so off we go. We had recently moved so I thought I would try the Great Clips down the street as a matter of convenience plus I was in a major hurry that day. We get there (Canyon Park store) and Jeff, one of the stylists takes him back. I go back with him at first and explain to Jeff that he likes his hair long but wants a little of the weight taken off and slightly trimmed. I go to the waiting area.

A little while later my son comes out Looking almost like Jim Carey in Dumb and Dumber! I say, "that's a lot shorter than we wanted" and he just said it was a nice neat haircut and it looked good. WTF? Needless to say, my kid was pissed (remember...he is 14 AND just started a new school). We got out to the car and I notice he still has a several hairs that are way long in the front (obviously missed) his neck is cut up from the clippers, it's all uneven and choppy and it wasn't even washed. I was in a major hurry and unfortunately had to go.

Called our usual gal from the car and she said to bring him in. I had a lot do that day and couldn't go for several hours so my kid wore a hood the entire time we were out. I felt terrible. When we got to Hairmasters she couldn't believe what a butcher job they had done on him. In fact, all the girls at the place were surprised at how bad it looked. Well, she fixed it...and it's really short now but at least looks good.

Tried to do something simple and get my kid a haircut and it turned into a huge ordeal, cost me twice what it should have and took three times longer than it should have. Kinda tough when wasting time or money is not my thing.

I did not go back to that store and I definitely won't. I'm sure instead of a refund they will offer to "fix" it. No thanks. I have however written to their corporate office and issued my complaint. Will I get a response or even an acknowledgement? who knows but at least I feel better.

Lesson learned...Once you find a service provider who takes pride in their work and delivers quality...stick with `em. Shortcuts will get you nowhere.

I had a haircut at great clips, milestone centre, Maryland-20876. Lady named Margrita cut my hair and it was aweful that nobody could fix it. She was so rude to me and I discovered that she is use to behave like this with every customers and several people had an issue with her. When I complained she was not sorry for anything and insted told me that never get haircut from me.! I tried to reach manager but she is not available on phone and nobody is giving me her other contact details or e-mail address and telling me that i should keep calling to trace her as if i don't have anyother work. This is rediculous and i am never going to have haircut at any great clips centre.

Beware "Great Clips" in Calgary, Canada (Crowfoot-Ashley) provide me with the worst haircut in the past 50 years!.Uneven and improper together with very poor customer service. Had to get pay another outfit to fix the "Great Clips" haircut so that I would have an EVEN haircut(on both sides). The person who re cut my hair at another store noticed it was unevenly cut and I looked ridiculous with a "Great Clips" haircut. Store managers did not care. Very poor customer service attitude.

I went to Great Clips for the first time ever, to have the ends of my hair clipped. For the convienance, I also had my two year old sons hair cut. There were three women inside of the store, however only two greeted us. One of the ladies immediately went to the back of the store. My information was put into the system and one lady had washed my hair. By the time she had finished one of the ladies had left the store. The lady who was left, by default, had to cut my son's hair. She then asked me had did I want his hair cut. I told her to give him a shape up and cut his hair low. She then said "this is not a barber shop and we don't know how to cut his hair." I thought it was strange that she had made that comment, but I did let her cut his hair. While I was still getting my ends cut, the young lady had me pay for our services. The older lady had then finished my son's hair cut. I was extremely surprised at how poorly of a job she had done. His hair cut was uneven all over and his shape up was not even done. When I approached the lady about it she was cutting someone else hair and had one waiting. She told me that was anything she could do and that I could come back the next day and have someone else cut his hair. She was unprofessional, inconsiderate, and rude. I asked the other lady would had cut my hair to recut my son hair she told me that I had to let the other woman cut it. I told her that I wanted to speak to the manager and found out that the lady who had been so rude was the manager. I have not went back to any Great Clips since that incident, nor will I return to that location. On the same day I had to go to another place to have my son's hair corrected. I was out a total of $30 for a two year old to have his hair cut. I want something to be done immediately about this manager. I not recommend anyone to that store if she is not reprimanded for her actions.

I was hired on at granite city great clips and found out they had a staff that were all drug user, when you ask if great clips drug test there staff you found out they don't, and birds in a feather flock together i was terminated, because i know that 21 years of cutting hair I'm a excellent stylist clean and sober and bow my head and pray to Jesus and not a pot plant.I felt like i was in high school, the professionalism of the staff was awful and all staff expect myself should have fired because of the drug used among them.I WAS LET GO SO THEY WOUDNT BE FOUND OUT AND I WILL NOT LET GO OF THIS BECAUSE ITS NOT RIGHT TO FIRE SOMEONE ON FALSE PRETENSE TO SAVE A DRUG ADDICT.

I have worked for Great Clips for two years.There are two shops in winchester there is winchester station and stonewall plaza I worked at both and but the worst one is wichester station. The new owners came in last year and took all of the stylist bennifits away and they are very rude I worked with one girl there on a saturaday and she rufused clients and so I had to do them not Complaining.they are VERY UNPROMISEING and they try to blam who ever they can if something goes wrong.VERY RUDE stylist and Manager.I was basicly a assistant manager and the manager was NEVER there so guess who had to cover.And WHOS RESPONSIBILITY IS IT TO COVER WHEN SOMEONE CALLS OUT THE MANAGER RIGHT.WRONG I DID IT.I hardly ever called in sick and as soon as i walked in the door the next day my manager would be yelling at me the WHOLE time. Iwas there. If u are sick and in the hospital u better have a doctors excuse or oterwise you are fired same if you go to the doctor.Well how many times have other stylist come in without a doctors note this was only for me none of the other stylist.I AM SOOOOOO SICK OF THIS COMPANY AND I WILL NEVER STEP FOOT IN THERE AGAIN.

Wow! Glad to see complaints from other stylists on here! This company sux! Only numbers matter, creativity is punished, scheduling is a nightmare! Blackout times during all holidays when you would want to see friends and family. Benefits are so ridiculous they're close to non-existent! I know, lets get a bunch of talented people together and tell them they have to all cut the EXACT same way and do each haircut in 13-17 minutes no variations no exceptions you make no money crappy tips dirty customers and a owner who only cares about money and not about the employees Well, if you treat you employees like crap, then you will end up with nothing but crappy employees! BON VOYAGE assheads! you can have all the dirty nasty people i will be working in a place that supports my creative effort and allows me to spend the time I need with each client to ensure they get the cut they want! ewww so glad that's over with!

there is some bad work ethic going on at creighton crossing mall as a ex employee i have seen enough to come up the idea to quit. im to perfesional to be part of anything like that, employees charging customers haircuts as necktrims, doing complete services and only charging customers for a cut, at times there my be a full lobby and two or three girls choose to then smoke a cigerett and they will do it at same time me being puert rican have been treat so badly me and two employees names starting with initials k and d being the other male work haird but when the manager leaves all hells breaks loose, a, a, jbeing the three girls leave on companies time sometimes for 20min to 35min without clocking out ive seen at times they will go to go to wendys and a styles by letter a that sits first station she went out and came back a hour and half later and then clocked out thats stealing. the manager is a great manager but all this happens when hes not there and the other styles
i call k works double hard because the others slack off alot and what maid me quit was these three girls plus oler lady letter d always refuse to cut black people hair they alway put them as request and disapear to the break room those customers get so upset, thats not good buisness, i have build so much clients in the little ive been there and i would like to go back but not with whats going on. whats sad is k being female styles and d being the manager are excellent people and had to leave them in that madness...this for the owner name ms dajani ...i didnt want to leave...