GreatCall / Jitterbug’s earns a 2.3-star rating from 47 reviews, showing that the majority of senior customers are somewhat dissatisfied with their mobile devices and services.
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inferior product, they won't make good on it.
Have had their cell phone for less than six months. The battery will no longer hold a charge for even 24 hours (even when it hasn't been used). They said the battery is designed to only hold a charge for 24 hours so it should always be left plugged in. It held a charge for a few days when it was new. They wanted $42.00 plus $10.00 shipping for a new battery. Or they would replace the phone but they would then test it and if the charge did last for 24 hours they would charge me for a new phone. They make their phone sound like a good deal but it isn't. They even charge extra for voice mail. You can't get a special rate for a second line like most companies offer.
astonishing politics
I have been a customer of Jitterbug for almost 5 years and have called in MULTIPLE times for service issues, representative complaints, bill issues, fraudulent charges. The list goes on! I don't know why I've put up with it for so long, but I've gotten to know some of the people that work there and for the most part they are;responsive, curtious, and even compassionate. At one point I even had the direct number to the Director of Technical Support. Last week I had yet ANOTHER technical issue and asked for him, but I was told he was fired about 2 years ago. I began to pry and ask why, because he was probably the best customer services/technical support person I ever met. There was NEVER a time where my questions/problems weren't addressed in a timely manner. I was told the Director of Customer Service was the reason for his departure. The reason, I was told from the agent was because he was jealous that Dan or David (i forgot his name) was quickly moving up the ladder and he wanted to get rid of him, The CS Director would bring people into his office and pry for ANY reason to fire him, he would threaten agents and even create "deals" with them to turn on Dan/David so they could keep their job or even move up the ladder. I was told that MANY people have been fired because of this guy and everyone fears him. He has been able to keep his job after claims of drug use, he had an affair with the human resource manager at the call center, even having an affair with a married woman while her husband was stationed overseas. I mean who does that?! For some reason, they keep him. I mean...who would want to buy a phone from this company when they allow ### like this be a DIRECTOR? Something HAS to be done! After speaking with the agent, I IMMEDIATELY canceled my account. I asked to speak with HIS supervisor and the agent said that she wouldn't care and nothing will get done. Be assured, I will be following up with the CEO if I have to. This is insane! Buyer beware.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, Concerned JB Customer. My name is Sue Weaver, and I’m the VP of Customer Service at GreatCall, creators of the Jitterbug cell phone. I saw your post today, and wanted to personally reach out, if you have any questions or concerns we can resolve for you.
We at GreatCall strive to offer our customers a superior level of customer service and superior products.
As such, I would be very interested in speaking with you, either via phone or if you provide me with a direct email address, to learn more about your experience with GreatCall and Jitterbug and answer any questions you may have. At your convenience, you can please reach out to me by calling [protected] and asking for Sue Weaver. I look forward to hearing from you.
ripping me off for an extra month's fee
On January 11, 2010, I bought a Jitterbug phone for my brother who is permanently hospitalized as a near quadriplegic. He is also indigent, with Medicaid taking all but $35 from his Social Security as co-pay for his care. He also has two motherless teenage daughters.
I spent well over an hour with a Jitterbug representative getting the phone activated. I paid for the phone ($90 or so), the activation fee ($60 or so) and a month’s worth of minutes ($30 or so).
Ten days later a careless orderly sent the phone along with the used bed sheets to a laundry in California, and that was that. I called Jitterbug immediately and canceled the service.
A month later I received a bill for a second month’s worth of minutes. Jitterbug’s position is that their billing month begins on the 12th of the month, five hours before I bought the phone and paid for a month’s service. Why, I asked, didn’t their representative inform me of the fact that after 5 hours I was going to have to pay for a second month? Well, the minutes roll over, they say, so it’s not a problem. If I wanted 600 minutes, I say, I would have bought 600 minutes.
My brother had the phone for 10 days and used, maybe, 20 minutes of air time. But $180 isn’t enough for Jitterbug. They’ve gone to a collection agency for their lousy $32. For a year now they have been hounding a quadriplegic whose income for $35 a month. Nice company.
My name is Sue Weaver, and I’m the VP of Customer Service at GreatCall, creators of the Jitterbug cellphone and service. I saw your post today and hoped I could personally discuss your concerns with you.
We apologize that you encountered these issues, and I’d like to learn more from you about your experience so that we can resolve for you and in the future. If you would like to discuss with me, you may contact me at your convenience at [protected] and ask to speak with Sue Weaver.
response from vp
This company preys on the elderly population, knowing they are not up to speed with navigating the web, or tech saavy with a cell phone. In fact, many have never used a cell phone. The predatory sales practices, billing, retention, and advertising practices are absolutely astonishing. The management has no shame and will go to great lengths to cover up any problem such as the BB14 software or the minute counter not resetting. I would not recommend this phone to my very worst enemy, must less a trusted relative or my parents. The credit card is automatically put on recurring when the phone is purchased. The customer is not even asked by the salesperson. Voice mail and "extras" are added without the permission of the customer, all because the sales reps or retail activation person is paid $1 per "value added service" The wellness call is done by a hypnotist, no surprise at all. God help you if your parent dies, because the account is almost impossible to cancel. You will be transferred three times as the cancels are counted against the rep who performs the cancellation. and counted against the stats of that particular call center. The Call Center receives a bonus and the reps are paid individually for each account they "save" The deceased customer is billed long after they are gone. This company should be investigated by the FCC. The VP is constantly sending out a scripted apology to each person that complains on the internet. Don't even bother to send anything to me. Some of us know the truth. It's a free country, I have a voice, and you can't fire me because I post a derogatory note on facebook about working at the call center, which is worse than a nazi concentration camp. Thanks again for all the love you show to your employees!
The complaint has been investigated and resolved to the customer’s satisfaction.
inacurate information/service
The sales department was great. Abraham in Carlsbad CA. The service was horrible. I was put on hold for 30 min. The staff was rude. No one could answer my questions. They always needed to go to a "higher source". Since I travel out of country for work and often turn off service while I'm gone. Abraham assured me that all I had to do on my return was pay a $35.00 reactivation fee which I agreed to do. After two days of new active service I put the phone on hold. I paid the full phone charge. I called upon my return and Jitterbug informed me that I had to return the unit to Detroit, MI (from Colorado) and wait for the phone to be returned before I could use the equipment.
I have trusted AARP for referrals; no longer. I have now canceled my AARP membership. I'm reporting Jitterbug to BBB. I plan to send the "word", in every manner possible, that Jitterbug is a mistake. I mean aggravation.
The complaint has been investigated and resolved to the customer’s satisfaction.
Why didn't you read this website first before buying a Jitterbug phone? http://jitterbugcellphonescamsseniors.blogspot.com/
My name is Sue Weaver, and I’m the VP of Customer Service at GreatCall, creators of the Jitterbug cellphone and service. I saw your post today and hoped I could personally discuss your concerns with you.
We apologize that you encountered these issues, and I’d like to learn more from you about your experience so that we can resolve for you and in the future. If you would like to discuss with me, you may contact me at your convenience at [protected] and ask to speak with Sue Weaver.
predatory unethical practices
Caveat Emptor (Buyer Beware)!
I purchased a Jitterbug phone as a gift. Jitterbug and GreatCall Inc. targets Seniors as their customer base (because of the elder-friendly designed large buttons and supposed ease of set-up and use of their phones). This phone is advertised as "Affordable, No Contract, Simple Phones". This is far from the truth. It seems that this company takes advantage of Seniors, because of their age and their vulnerability to be convinced/tricked/coerced into agreeing to things that they don't quite understand.
Here are the hidden fees which the customer is not made aware of when buying the phone:
1) A one-time $35.00 activation fee - (which you discover ONLY after purchasing and opening the box, after reading all included literature)
2) Additional fees for voice mail! Voice mail with any other mobile/cellular provider is inclusive with service.
3) Additional charges for operator assistance. 5 extra minutes are charged per call ($1.75), in addition to regular minutes used). One minute of use is 35¢. Customers are not aware of the high cost of each minute before signing up for a plan.
4) A voluntary recall on certain phone models. 9-1-1 emergency calls do not work with certain models.
For service and exchange, the customer assumes responsibility of paying for the return mailing of the phone (in like new condition) to the company.
5) Additional fees for:
a) Regulatory Cost Recovery Charge
b) Components of the Regulatory Cost Recovery Charge
c) Federal Universal Service Fund Fee
d) State Universal Service Fund Fee
These charges are normally associated with local landline telephone fees. For a supposed "no contract" service, a physical address is required, as well as a billing address, AND credit card number, as well as other personal information.
If the Jitterbug / GreatCall Inc. / Verizon service is truly "Pay As You Go", then why are all of these ala carte charges hidden? Buried would be a more accurate description. These extra fees and charges were found after extensively plowing through all of the literature, and website links.
The activation fee and other surcharges were not even discussed or disclosed when I called Jitterbug's customer service number to activate the phone.
I assume that I would be "surprised" by these charges on my first billing to my credit card (as with other customers). Or perhaps the other customers did not notice the additional charges. This wreaks of predatory business practices. To prey on the elderly (the majority on fixed incomes) is a terrible breach of trust, and a crime.
Shame on Jitterbug and GreatCall, Inc.!
Did I mention that this service is a monopoly? These Jitterbug phones cannot be used (unlocked for use) with other mobile / cellular providers.
I am now stuck with a phone that I cannot return, and do not want to use because of their practices.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sent phone right back was charged for phone and month service now I was told the returned phone was scratched I in form them it was never used returned same day I got it. I wanted to speak to a management person and was told he, Richard would call me back. They told me this three times . This took place three days ago so now I am complaining moo
There used to be 2 other senior-friendly phones offered by Verizon, but now they've been discontinued. Why? Did GreatCall, Inc have anything to do this? I wish some agency or journalist would investigate them. There are much better phones available in foreign countries. In the US, GreatCall seems to have a monopoly.
I totally agree with all of the comments listed above. The customer service is a complete joke. I will Never, Never, Never advise anyone to go with Great call. This company should be called "Bad Customer Service Call". I bought phones for my Dad who is 80 years old and my brother who is 60 years. I have the 800 minute plan which they share. I purchased the phones, set up the account in my name, I pay the bill, and if their is any issue I was assured that I would be contacted. My father has the phone for emergencies only and never uses the phone. My brother uses the phone regularly for his job of Meals on Wheels and driving the church van on weekly basis. I called great call to see why my bill was three times the amount it normally is for my March payment. They responded with you went over your minutes and I quote "we tried to contact you". Really! Isn't it Ironic that the person they said they try to contact was my 80 year old father who never even turns his phone on. Great call assured me that I would be the one contacted with any issues. I was Not. I have never experienced this type of poor service with any other phone company that I have dealt with. First I should have been contacted because the Bill is in MY NAME. But if you couldn't reach me the person phone number that was using all of the overage should have been contacted. Great Call is a Rip off, taking advantage of senior citizens! I hope others read the comments and Don't Get Involved With Great Call. They are as bad as con artist!
this is my worst phone experience of any company i've ever dealt with! I have no service to even contact the company! i was given a temporary number which no longer works! i dial the number i was given to program my original number into the phome and am told the call can not be completed! i have no phone and can not contact the company! they should change the name the company from greatcall to no call! i am sorry i ever got involved with this company! i will tell everyone i know of my experience with this company! i wouldn't recommend this company for any amount of money!
I am an employee at Great Call and the managers vandalize cars of employees they dont like in the Parking lots. They put feces on the steering wheel of the car. All of the managers and employees know about it
Hello, Shannon Hart. My name is Sue Weaver, and I’m the VP of Customer Service at GreatCall, creators of the Jitterbug phone and service. I am sorry to hear about your issue with paying your bill and I apologize for the delay in responding. I have shared your account information with a Customer Service Representative and I understand she has already reached out to you to discuss your issue and ensure that everything is resolved.
I encourage you to contact our GreatCall Customer Service at [protected] if you have any other concerns you would like to address. We are available 24 hours a day, 7 days a week.
My customer no. 877-162 I paid my bill from banking on line april 1 . Now I get a call from a collection agency for my bill. It has not been cashed from my account. Shannon Hart 336-9551
Hello. My name is Sue Weaver, and I’m the VP of Customer Service at GreatCall, creators of the Jitterbug phone and service. After reading your post I wanted to personally reach out, as we apologize that you’ve had trouble cancelling your mother’s account.
As a company dedicated to meeting the needs of our customers, I’d like to speak with you directly so that I can resolve this to your satisfaction and learn more about the issues you’ve experienced—so that as a company we can better address this in the future.
If you’d like to speak with me, you can please call me at [protected] and ask to speak with Sue Weaver.
I have had good results with the AT&T pay as you go. I went in to the AT&T store for service rather than picking a prepaid phone up off the shelf. I even had international calling when my husband was deployed to Iraq. Just a suggestion...
customer service
I thought I cancelled my mothers Jitterbug 5 months ago. I had sent an e-mail to their customer service asking how I can cancel the account and did not receive any reply) and they never sent a final bill (since I paid ahead, and had a credit balance, I never thought anything about it). Now I get a call on my phone saying I need to call them since some mail was returned. Turns out they were sending mail to the wrong address (magically I got mail from them before I tried to cancel the account).
They let the account go for 5 months, presumably sending them to the wrong address. Who does this? Any other company would have cut it off by the second billing cycle that was missed. When I returned the call they tell me that you can't cancel by e-mail and must call customer service to cancel. I asked why their customer service did not reply to my e-mail explaining this I was told that they don't reply to customers who do not have an e-mail address on file. Something that is not disclosed on the site.
I asked why they did not call me before 5 months and he said they tried to call the Jitterbug phone 3 months after I sent the first e-mail. Since that phone was sitting in a drawer not being used, because I thought it had been cancelled, that was a pretty futile thing to do.
I set this up for my 70 year old mother, I paid all the bills, and I was the contact on every other occasion. Yet they called my mother 3 months in and did not bother to call me till they finally cancelled the bill at 5 months past due at which point they somehow remember that I pay the bills and call me for payment.
When I called customer Service the first customer service rep was AWFUL. The First time I asked for his supervisor, instead of giving me to the supervisor, he replied why should he do that since he was answering all my questions (though not to my satisfaction).
When I finally got the supervisor, after explaining everything and being told about the customer service I told him how disappointed I was at not having at least cut the bill in half (even though I think they should dismiss it all) he said he would not do that because he considered it all legitimate even though there was no usage on the phone, because a lot of people use the phone for emergencies only and have zero usage and I could understand that if I had the minimum coverage, but at one point there was large usage ($250 in the first month and we upped it to more minutes) how is that for emergencies only in this case?
If you are going to use it only for the pre pay it might be good but if you think you may need customer service at any time do not use them.
If you plan on skipping on the bill then use them as they won't cancel you for 5 months.
The complaint has been investigated and resolved to the customer’s satisfaction.
On behalf of Jitterbug, I apologize for the recent events that have occured with your Jitterbug phone. I would like to touch base with you to address your concerns. Please feel free to contact me anytime. Thank you for your time in advance.
poor service
I bought two jitterbugs for my parents almost two years ago. Service went well for the first year. Eventually my fathers 3 button phone wouldn't work. Since I bought the replacement plan, I requested and received a replacement. However, it turned out to be a refurbished phone that never worked right. It got hot to the touch after a few minutes, took twice as long to charge as normal, dropped calls constantly, and never got clear reception. I sent it back and Jitterbug did a 'software upgrade' and charged the phone. They returned the phone after a monthlong wait. It still never worked and I complained again. They said turn it off and on, which I did. When it still got hot to hold, I returned it with all my contact information. After two months, and no word from Jitterbug, I called. They said I have to wait a whole year to get a new (likely refurbished) phone as you only get one replacement a year. When I said the phone was defective, they offered to return the old phone, and told me I still have to wait a year! I will be changing my dad over to verizon in the very near future.
horrible company
Jitterbug should be shut down. Their billing is deceptive, if not illegal. They cannot provide accurate minute usage because they are always 3 days behind in collecting the info from other carriers.
They don't provide itemized billing statements. Outgoing calls take a minimum of 20-25 seconds of dead air space before you hear the dialed number ringing (because calls have to be routed through other carriers).
Reception is mediorce, at best.
Short battery life.
Their customer service "Supervisor" is extremely rude and consistently talks over you.
Jitterbug was an awful experience!
The complaint has been investigated and resolved to the customer’s satisfaction.
The battery runs down because the phone you have probably is working very hard to connect with the network. The company was on "net one" prior to transferring over to the verizon network which is called "net two" You'll need help from the Lord if you have an older phone with older software. The software isn't compatible with "net two" i.e. the verizon network. The net one customers are not told they need to update the software, which most of the time can't be done anyway. You'll just have to go out and purchase a brand new Jitterbug! Lucky you. If you call to cancel, you'll be fortunate to speak to a happy Account Services representative who will offer you a replacement for $49. even though it's the company's fault you can't connect to net two. If the rep is really good he or she will be paid $8 to "save" you. Most of the reps don't give a you know what, but money motivates the uneducated lazy reps and they'll do almost anything to keep you as a customer. Do yourself a favor and complain to the BBB.
the worst in every way
Jitterbug's billing is deceptive, if not illegal. It's a scheme to bilk elderly customers at an inflated rate. Customers cannot get an accurate tally on how many minutes are left CURRENTLY. You have to wait 3 days after your inquiry to know where you stand with usage!
They say the reason is that Jitterbug is a 3rd party carrier and that is also the reason why there is an average of 20-25 seconds of dead air before you hear a dialed number is ringing. Lastly, the customer service is the worst I've encountered in years.
Yes, the buttons are large, but that's not enough incentive to put up with the billing rip offs and horrible customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
I would not recommend this company to anyone. They are not good for seniors who have a hard enough time understanding the bills or anything else. They are not friendly when you call nor are they helpful. Pretty much sorry about your luck have a nice day. I care for the individual below and they have not taken care of their customer.
My name is Irving, and I live in Florida, and I am writing to complain of an unjust billing that has been demanded of me by your billing department. I have been a customer of Jitterbug for about two years, during which time I have actually used your service only two or three times. In September, 2012, I was in the hospital for gall bladder surgery for about two weeks and then confined to home for rehabilitation, and neglected to pay the accrued bill for the two month period preceding a letter billing me. I enclosed the amount billed and informed Jitterbug, in writing on the bill, to cancel my service. Since then, I received another bill for $50.90, and, upon my having my health-aide call, and a subsequent call from me, we were told that, upon receipt of my check and letter of cancellation, your billing department reinstated the service, which I did not want and had so informed your company. It is an unjust charge, as the so-called service was “reinstated” after definite cancellation by me, in writing, and after my home-care aide, on my request, called to protest the first bill. Neither she, nor I, requested reinstallation of the service, at any time, but the receipt of my check in October, with my notice of cancellation on the bill, was apparently ignored and another two months later demand was made for two additional
months’ service, with the threat to have a collection company start action against me. I am 92 years old and I am the sole caregiver of an 89 year old wife who is in an advanced Alzheimer state, and I do not want to be bothered further, so I sent a check for the sum demanded, but I am left with a bad taste in my mouth concerning the ugly treatment by your service department.
In the past, I have recommended your service to friends and I shall no longer do so if my overcharge is not returned. I am a retired attorney, and were it not for my present age and problem, I would gladly have contested your charge; in 35 years of practice, I had never encountered such shoddy treatment by a reputable company.
Irving
deceptive coverage claims
Jitterbug/Greatcall claims to have a very large coverage area because they have service agreements with most of the major cellular providers, including ATT. My decision to buy the phone was based on those claims. I also bought a whole lot of airtime minutes before I found that my Jitterbug phone wouldn't work in an ATT service area where I spend 6 months of the year. Most of those minutes expired since I couldn't use them. I called Jitterbug to complain that I bought into their service because of their ATT coverage area claims and wanted my money back. The operator told me they didn't guarantee coverage and would not refund my money for the all the airtime I couldn't use. That is not only deceptive advertising, but it is bad customer service!
The complaint has been investigated and resolved to the customer’s satisfaction.
billing
I called to cancel my father's Jitterbug service on June 30th. They said they would have to speak with him. He is 89 years old, has had a stroke which makes it difficult for him to speak, and is hard of hearing. I got him on the phone to verify the cancel. Jitterbug rep said they would collect the final payment. July 3rd a payment was collected, then again on Aug 3rd. When I called to request a refund, they had no record of our cancellation and said there was no way the "computer" would allow them to credit us for the service. Major kicker: We found a new phone for my father with AT&T and had that new phone mailed to my sister's house in another state. While we were on vacation there, I was receiving repeated phone calls from Jitterbug until they finally left one voicemail stating they were calling with an offer or a "free phone"...previously they had said a new phone would cost $125.00++ The invoice from Jitterbug that arrived on Aug 3rd came to my house with my sister's name on it rather than mine...How did they get her name? Did they have access to the fact that my dad had moved to AT&T? Very strange. My main complaint is that they would not issue the credit. Lesson learned: Do all cancellations in writing.
The complaint has been investigated and resolved to the customer’s satisfaction.
no refund for non-functional service
I bought a Jitterbug cell phone, and called Jitterbug to set it up. It was NON-FUNCTIONAL after they said that the phone was activated. Jitterbug said they were having activation problems. I requested cancellation of service the same day that the phone was purchased, "activated", and non-functional (no service). They said OK. I requested a refund of the "activation" fees of $41.64. Their Agent checked with his supervisor, who approved the refund. NO REFUND of the credit card charges was provided after one month. I then called Jitterbug customer no-service. This Agent was a smart-### woman, who said that no refunds are made after activation, even if the phone has no service after "activation". I SUGGEST THAT YOU CONSIDER AN ALTERNATIVE CELL PHONE COMPANY, SINCE JITTERBUG IS NOT ONLY TECHNICALLY INCOMPETENT, BUT THEIR CUSTOMER NO-SERVICE IS ARROGANT AND COMPLETELY LACKING IN CUSTOMER SATISFACTION AND INTEGRITY AS WELL. KISS YOUR MONEY GOOD BYE.
This complaint regarding poor customer service and lack of a refund was RESOLVED by their management team. I received a credit card refund for the activation charges that they initially said that I would receive, but did not process.
The reps they hire work in three different states, Michigan, Utah and California. The reps from Michigan and Utah don't even work for the company, Great Call. They may have told you there is a contract, but there is no contract. They don't check your credit either, but they do, however, bill in advance. The time they extended you was their "friendly 30 day return policy. they don't tell you that if you use 30 minutes or more, and try to return it, you are billed at .35 a minute. Everything is in fine print. I'm happy you returned that phone.
I purchased a jitterbug with contract for 60 minutes a month. I received the phone on a Wednesday.
By Friday morning, my phone time was reduced by 45 minutes due to unsolicited calls received from telemarketers for employment, from car dealers, etc.
When I called customer service to send this phone back, they offered me an extended time to keep the phone and would "take me off the telemarkerters list".
I told him that you should have done that in the first place! I would never recommend this to the Seniors at the Center. It cost me the $35.00 to set up, the $20.00 shipping(I requested overnight...(I was so anxious to get it) and $11.50 to return it.
It was a costly $66.50 transaction.. My friends will benefit by my mistake. No refund on the start up charge of $35.00 nor the return shipping charge. I am willing to pay the overnight shipping charges.
rude customer service — poor service
I ran into a lady at the airport as I was fiddling with my mother's jitterbug. I was frustrated and trying to get a hold of a CSR to dispute the billing. She chuckled as she told me she had a friend that used to work at the company. Her friend would not buy a jitterbug for her mother due to the billing issues and lack of service. She told me that her friend was overworked and under appreciated -- and that she complained about the management that was notorious for lying to staff and customers. We had a delightful conversation and somehow I cannot forget her as I look at my mother's jitterbug. I have read the jitterbug blogs. I only wish I had done so sonner. Everything in these blogs is true! Jitterbug is really a scam. I am researching other handsets for my mother. In doing so, I truly don't believe the company understands their demographics.
Everytime I see a complaint about the Jitterbug, Sue Weaver puts in this scripted message asking someone to contact her. The complaints are too many to be recorded at this point. The phone is a scam in every way shape and form. Preying on the elderly.
Now there is a better alternative on the market called the Just 5. It’s got the big buttons for easy dialing and the selling point for me was the SOS button feature. The phone allows you to program up to 4 numbers which are connected to the SOS button on the back of the phone. In the event of an emergency you can press the SOS button and the phone will automatically begin dialing the 4 numbers you have preset (like 911 or your doctor, etc..)until someone answers. When they do answer, the phone automatically goes into speakerphone mode so you can communicate quickly and get the help you might need. Also, when the SOS button is activated, an alarm sounds to let those around you know you need help. The buttons are big, the perfect size actually, and the display screen shows the numbers in large, easy to see format. The volume of the ringer and the speaker are loud and clear, making it easy to hear while using the phone. It’s a perfect phone to have, easy to use and not bad looking either. It comes in several different colors. My mom loves it and I’m so glad I was able to get it for her. Here’s the website where I found out about the Just 5: http://www.just5.com
terrible customer service
Jitterbug customer service apparently just ignores my e-mails. I sometimes never even get a email response back from them. Even when I do, they don't follow through with the things to which they've agreed to do in the phone book. I've tried numerous times to get them to make changes and/or corrections to my phone book. The changes never happen. They say to keep the phone plugged in after entering the changes, etc whether I've done on their website, or if I did it right on the phone. No changes ever get done. I've asked them three times to remove the duplicates that the phone book shows for three different people. I've also asked to reposition some of the names/numbers, but that doesn't happen either. Programming in names & numbers from the phone itself is exasperating to say the least, cause it takes an eternity to do it, so I 've been making changes and additions right on their website. That's a really easy way to do it, but it would be even nicer if the changes would be done. They don't get done. This company loves to take your money, but they don't like to give good service.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad service
jitterbug is not an honest company. i was hired in september 2007 as a customer service agent. it was at the time they switched to a new system. those that had used their credit cards for the initial sale ONLY, got put back on the system...billing never notified any of the customers. and jitterbug started making charges on their card without notifying any...
Read full review of GreatCall / Jitterbug and 5 commentsterrible service!
I had a poor experience with one operator at Jitterbug. I then came here and generalized my experience against the entire company. Within 2 HOURS of sending an emai complaint to Jitterbug, on a Satderday NIGHT, I had TWO replies from the VP. The following day I was contacted by another person who had completely corrected the entire situation. Both of these people went over and above to correct the situation and assured me that my experience was an exception to the rule. I am firmly convinced that they are correct and that I have been wrong. I am posting this here in hopes of correcting some of the negative comments I posted earlier. Any company that responds the way this company has is way above the highest standard; working in full integrity from top to bottom. I have no idea what was really going on with the operator I first spoke with, but I am certain that Jitterbug will deal with it and do whatever is the right thing to do for all concerned.
I’m not at all impressed with great call. Although their products may be good, their customer service stinks. My experience with great call began when I called to inquire & perhaps purchase a smart phone for my father. The representative was my “best friend” (Sarcasm) she was super nice and was happy to sign me up! Long story slightly shorter, my father was unable to adjust to the phone, so I called to get instructions to send it back. A great call rep. Answered the phone in her most cheery voice and asked how she could help……as soon as I told her I needed to return the phone, she promptly hung up! I called back and explained what I needed and that the previous rep hung up on me. I was no longer regarded with the pleasant, helpful attitude that I experienced in the beginning. Instead, I was subjected to a disgruntled sounding representative that gave me the impression they’d rather be having a colonoscopy than to speak with me. I was abruptly given instructions on how to send the phone back and told that I would have to pay a restocking fee as well as shipping fees (Both ways). Okay, not such a big deal, but that was never mentioned when I was making my initial inquiry. Instead, on my first call, the super friendly sales rep made sending the phone back (If we didn’t like it) sound like a pleasant cakewalk, no problems whatsoever! Bull$! In short, they treat you nice until there’s an issue, then they have no need for you, and you’re just a pain in their [censor].
Dealing with a company that offers terrible service is totally horrible! Good thing I’ve listened to my friend to purchase the Just5 Easyphone for my mom. Or else, we might also be experiencing a headache by this time due to the poor service of this company. For those who are unsatisfied with the service of Jitterbug, you can check Just5. This is a far better and far more practical choice.
the company transfers you multiple times to different parts of the country if you try and cancel your account. Many times, they don't cancel the account. The phones are inferior quality, i'll bet none of the employees even have a jitterbug.
My mother has had a Jitterbug for a year or two now, and it's never been reliable. I can't count the number of batteries she's been through because after a short period of use, they stop accepting/holding a charge. And then the entire phone simply stopped working for no reason at all -- and at a very inconvenient time because Mom was in the hospital 3 hours away and her phone was useless. We're switching!
Just FYI, don't believe the advertising, there are alternatives to Jitterbug. Doro, Clearsounds, and ezOne all offer UNLOCKED Senior-friendly cellphones.
If you are just so pissed about Jitterbug, there is no point sticking with the product. After switching to Just5 phone, I cannot ask for a better phone and service than what Just5 can offer. Check their senior-friendly phones at http://www.just5.com/home.php.
LOL jitterbug dosnt have contracts.. they arent owned by other companies they are their own company
I agree with other persons when you give them your credit card number they continue billing you. I purchased the phone for my wife who found it totally useless, charge every night, poor calling area, these issues were not noted on their sales commercials. When my wife called to cancel they apparently denied her request as the credit card was in my name. When I initially called to cancel they report that they have no record of my call. Noted that they can easily note we have not used the phone as no minutes used they state some people go years without using phone but still pay. Putting block on credit card number as we have 100 minutes with previous minutes were reported to have expired. Told once again to to stop service as supposedly we have no contract (no contract also excuses them from these other rules that we were not made aware of when we signed on).
Jitterbug is a litterbug! It should be in the trash! I wished I would have read all this before I got into the mess. I was not informed about the total cost of the phone and before I knew it they were taking money out of my account. And the service lady had the nerve to tell me she would deduct 5o.oo from my bill if I keep the phone. Why would I keep the phone if you all pulled a fast one on me. I told my disabled husband -don't order anything else without my knowledge. I am so pissed off with Jitterbug. I hope this doesn't happen to anyone else. 24.00 a month for what-that sorry &^&**%% phone. The phone cost 150.00 and I didn't even know that, and it doesn't do anything!
Just for the record... I am 68 years old but very tech savvy. I got a Jitterbug because I need a cell phone occasionally and I wanted the best, simplest phone to use a s phone.
I had no problem for 6 months. Then I went away for a month and used the phone a lot. One day I got a call from Jitterbug telling me I was going way over on minutes and it was going to cost me a lot. They said I could pay the minutes or upgrade my plan (which would be much cheaper) and downgrade my plan when I returned home. I asked them to do this for me. When I returned home, I called up (wait on hold about 5 minutes) and changed the plan back -- no questions asked.
For the record: I do not work for Great Calls or any telecommunications company. The complaints I read here do not echo my experience at all. To my knowledge, this is the best option for people like me who want a simple, single purpose, instrument to make phone calls.
terrible service!
I purchased a Jitterbug for my elderly parents. I was promised delivery by Dec 22, 2007 and was charged an additional $20 for such; obviously for Christmas. Didn't arrive. That is not the problem though. The selling point on this product is that is "elderly friendly". They promise a "helpful operator" on the other side of the zero key. I called, very friendly like, and spoke with Becky at 8:49PM on Dec 22 at [protected]. Oh My God! Becky is the LAST person I ever want my parents speaking to, crisis or no crisis. Mean Spirited is an understatement. Fortunately I paid with Amex so I will just dispute the charge and refuse it whenever it does arrive. If your parents are like my parents they just won't use it if it is an uncomfortable or demeaning experience; they are already shy to call for help as it is. If you need something you can depend on, it is not Becky at Jitterbug. I'm not sure what we're going to do about getting them a phone they understand and feel comfortable with; I hope there are alternatives. I do know it won't be Jitterbug, even if they gave it to them for free. False security is no security!
PS-FYI-If you try to find a real address for Jitterbug on Google, you will find there is not one. Only a PO Box in Carlsbad, CA with an incorrect zip code. You will find some vague links to GreatCall Inc in Del Mar California, but it doesn't have a real address either.
We was ordering a phone and it was so hard to understand the person we were talking to, we changed our min about getting the phone so we ask them to cencel the order and they said they would, but they did not. We foud on our credit card the order and a bill for the month.
What can we do?
My name is Sue Weaver, and I’m the VP of Customer Service at GreatCall, creator of the Jitterbug cell phone. I saw your post today and hoped I could personally discuss your concerns with you. I’d like to learn more from you about your experience so that we can resolve the issue for you. You may contact me at your convenience at GCCustomerSatisfaction@greatcall.com or by phone at [protected] and ask to speak with Sue Weaver.
I purchased a jitterbug phone for my dad in early 2012. he went into the hospital for an extended 3 month stay so i temporarily suspended the phone account. When i called them to reactivate, they told me i would have to purchase a new phone because they did not have the ability to reactivate my older model phone . This is complete BS. ATT, Verizon, TMobile, Sprint have no problems activating phones that are 2 years old. Jitterbugs policy makes their phones disposable and not reusable at all. We don't have money to purchase a second phone in such a short time span. Jitterbug will do nothing to help and offers no special discount for us to purchase a new phone. I feel jitterbug is a scam company and would not recommend a jitterbug phone ever
In my mind, the glaring omission of the $35 activation fee is deceptive. Nowhere on the phone's box or enclosed literature warned of an activation fee, and even on the website there's no obvious mention of it! I figure that if they're falsely advertising by omitting the fee (apparently the fee is paid to Verizon for the service), how many other things will be conveniently omitted or false stated. Furthermore, their rates for a decent amount of minutes (300-500 per month) are not any better than the major carriers--so unless someone NEVER uses their phone except when their car breaks-down, why even consider them as a viable service? So, I'd prefer to pay about the same and get SIGNIFICANTLY more minutes and service, and mostly, upfront honesty.
I only authorized 29 dollars and these crooks took and charged my card 154 dollars they claimed I talked 300 minutes heck liars I sent the bill andf phone back and called my credit and they took the charges off-then I get a bill for 154-all within last three days.Everyone should complain about this outfit if their is a positive comment has to been written by an employee .Even a former employee clearly states they are deceptive.Shut them down as citizens!
They suck are nothing but liars-I was billed without my consent some 90 dollars against my credit card I have returned the phone and intend to complain to Attorney General. liars told me had unlimited calling features a lie!
Jitterbug should be shut down for deceptive, if not illegal billing statements. They say it is impossible to tell the customer an accurate snapshot of how many minutes have been used because it takes 3 days to collect the info from other carriers.
They do not provide itemized statements.
Their customer service "Supervisor" needs to attend Customer Service 101 training sessions.
The Jitterbug experience was an awful rip-off.
Their address is: 1950 Camino Vida Roble in Carlsbad, CA
maybe its not the phone... its the operator.. it obviously works (ie: comment #1)
A simple Google or two:
GreatCalls, inc.
1950 Camino Vida Roble
Carlsbad, CA 92008
[protected]
service
I purchased this phone over three months ago and have spent more time talking to the worthless Customer Service Department since the the billing has been incorrect month after month. The reps keep giving me a different excuse. The service coverage is terrible! My phone works down the street but does not work at my house. I thought the phone would be great for my mother -- but the company seems to be more of a scam then anything else. My vote: go with ANYONE ELSE.
No service since Tuesday. Please update us on the situation. Thic is the only phone we have, We need it. We are 85 and 95.
cant use info to unlock account i have trouble getting up i am 86 years old and dont remember if my pants are zipped or not i just want to get in my account info and do not remember the passcode
This is the worst phone I have ever had ..I can't even find the clause that tells me how to cancel this crappy phone service... I am having my attorney contact you and if you don't cancel this crappy service, you with have to suffer the consequence... DAVID WALTERS
I am 28 years old and for the first time interested in a cell phone. I have been looking around at all the different companies and find the prices to be quite high. Especially since I don't even know how to use half of the functions. I'm sure I could learn them if I wanted, however I am just an old fashioned girl and could care less about the new technology. I suppose if you are a business person, you would need all of the services provided in the new technology. However, I am just looking for something affordable in this day and age to fit my needs. I have had a prepaid phone for the last three months and found myself spending around $50 a month on it. I even tried to not use it too often but even if you get one call in a day, you are charged $1 a day plus .10 cents a minute. I believe Jitterbug minutes roll over which is great.
If you only need 1000 minutes or less, and don't need much more than talk and text, this seems to be an excellent choice. I guess it goes back to "you get what you pay for" and why pay for a bunch of services that are pointless to your needs. It seems as though it is geared mainly towards elderly which I believe is a wonderful thing for them, however I am attracted to it as well due to the simplicity of it. They are adding a lot of other services to the plan if you choose to add them, but it is up to you. They are only things to help the elderly out which I think is a wonderful thing. Maybe it will help organize their lives. This world is becoming too fast paced and stressful for me. Sit back and enjoy life a little.
I have found jitterbug's customer service to be excellent. Since they switched to Verizon their coverage is excellent. There were times that I could connect using my jitterbug phone but could not connect using my AT&T phone.
Evidently they have improved their services in recent times.
As far as billing goes I cannot comment, that much, since I have only been with them for one month. So far so good!
For anyone who wants a simple to operate and very well built phone then jitterbug might be for you.
I got a jitterbug phone. Use about 100 minutes per year. Prepaid. Get monthly statements that say $00.00. The coverages had been spotty. Sometimes worked when other cell phones didn't and vise versa. The initial bill gets a bit pricey because all the taxes and federal charges. However it's dirt cheap for those of us who don't need or want to be tethered to a phone.
They upgraded to a new service provider and the coverage is much better than before. They also have come up with a new pricing plan which is starting to look more like a standard cell phone plan. I think that if you use more than 100 minutes per month and you don't need big buttons then look elsewhere. For what it is, it works just fine.
BTW when they update their service my phone would take the update. They sent me a new phone at no charge and did not require me to send in the old phone. The only downside was when I wanted to add another phone to my account, Jitterbug insisted that I upgrade my service plan from ten dollars per month to 30 dollars per month. I didn't buy into that.
This phone was purchased as an X-Mas present for my 87 year old mom. I totally agree with everything "I am Mad" stated in his complaint dated 1 year ago. I see they are still in business and have not changed one bit! The phone calls were constantly dropped, numerouse calls to worthless, ignorant and illiterate customer service reps and so called supervisors was wasted time. The last so called Supervisor gave me an RA# to return the unit for a refund. The company now not only has the phone and refuses to give the refund stating the phone is damaged ? they continue to bill for service NEVER used.
What good does it do to report complaints to the FTC BBB and everyother three letter name you can up with, when they have had complaints files for numerous years and still allow this company to rip off our senior citizens and those trying to make thier lives a little safer.
If anyone reads this and still decides to purchase a Jitterbug phone, please send me your money so I can be re-inbursed, then I will get my phone back from the company and send it to you, then I will be happy and your fun days will just begin...
I was looking at this phone and service for myparents. After reading the complaints, it sounds like the usual "let's see how much money we can make before word gets out that we are a worthless service." Thank you for taking the time to submit these complaints. And as a side note, it is very hard to find an agency which will make cell phone service providers accountable. (Hard-wired service providers are made accountable by the Public Service Commission but not cellular services.) Did I forget to say, "I will not be getting the Jitterbug phone or service and will let all my friends with older parents know what I have read." Thanks again.
Good luck trying to cancel your account. I have called their customer service line to cancel, and they say they will call back. They don't. I have sent emails to their Customer Service email address. I even had my credit card company block the billing. They just keep sending bills.
Yes, I also have had problems with Greatcall. They keep charging bills to my credit card that I think are way too high. They won't send me an itemized bill although I have requested it several times. I will probably cancel soon, but I hate to waste the $175 I spent on the phone.
GreatCall / Jitterbug Reviews 0
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About GreatCall / Jitterbug
One of GreatCall's flagship products is the Jitterbug phone, a simple and easy-to-use mobile phone that is specifically designed for seniors. The phone features large buttons, a bright screen, and a powerful speaker, making it easy for older adults to make calls, send texts, and access important information. In addition, the Jitterbug phone comes with a range of health and safety features, including 24/7 access to a team of trained operators who can provide assistance in case of an emergency.
GreatCall also offers a range of medical alert devices, including the Lively Mobile Plus and the Lively Wearable. These devices are designed to provide seniors with peace of mind and protection, allowing them to call for help in case of an emergency, no matter where they are. The devices feature GPS tracking, fall detection, and two-way communication, making them an essential tool for older adults who want to maintain their independence while staying safe.
In addition to its hardware products, GreatCall also offers a range of health and safety apps, including Urgent Care, which provides access to medical professionals 24/7, and MedCoach, which helps seniors manage their medications and stay on top of their health. These apps are designed to help seniors stay informed and engaged in their own health, making it easier for them to live independently and safely.
Overall, GreatCall is a trusted and reliable provider of technology solutions for older adults. With its range of products and services, the company is helping seniors stay connected, informed, and protected, allowing them to live their lives to the fullest.
Overview of GreatCall / Jitterbug complaint handling
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GreatCall / Jitterbug Contacts
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GreatCall / Jitterbug phone numbers+1 (800) 733-6632+1 (800) 733-6632Click up if you have successfully reached GreatCall / Jitterbug by calling +1 (800) 733-6632 phone number 0 0 users reported that they have successfully reached GreatCall / Jitterbug by calling +1 (800) 733-6632 phone number Click down if you have unsuccessfully reached GreatCall / Jitterbug by calling +1 (800) 733-6632 phone number 0 0 users reported that they have UNsuccessfully reached GreatCall / Jitterbug by calling +1 (800) 733-6632 phone numberCustomer Service+1 (800) 918-8543+1 (800) 918-8543Click up if you have successfully reached GreatCall / Jitterbug by calling +1 (800) 918-8543 phone number 0 0 users reported that they have successfully reached GreatCall / Jitterbug by calling +1 (800) 918-8543 phone number Click down if you have unsuccessfully reached GreatCall / Jitterbug by calling +1 (800) 918-8543 phone number 0 0 users reported that they have UNsuccessfully reached GreatCall / Jitterbug by calling +1 (800) 918-8543 phone numberCustomer Service+1 (866) 359-5606+1 (866) 359-5606Click up if you have successfully reached GreatCall / Jitterbug by calling +1 (866) 359-5606 phone number 0 0 users reported that they have successfully reached GreatCall / Jitterbug by calling +1 (866) 359-5606 phone number Click down if you have unsuccessfully reached GreatCall / Jitterbug by calling +1 (866) 359-5606 phone number 0 0 users reported that they have UNsuccessfully reached GreatCall / Jitterbug by calling +1 (866) 359-5606 phone numberSales
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GreatCall / Jitterbug emailsinfo@greatcall.com100%Confidence score: 100%Supportappsupport@greatcall.com74%Confidence score: 74%support
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GreatCall / Jitterbug address10935 Vista Sorrento Pkwy № 200, San Diego, California, 92130, United States
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My name is Sue Weaver, and I’m the VP of Customer Service at GreatCall, creator of the Jitterbug cell phone. I saw your post today and hoped I could personally discuss your concerns with you.
We apologize that you encountered these issues, and I’d like to learn more from you about your experience so that we can resolve this for you and prevent this for other customers in the future. If you would like to discuss with me, you may contact me at your convenience at [protected] and ask to speak with Sue Weaver.