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I have been trying all day to call the number included on my order to cancel the auto ship for the Chaz Dean/Wen haircare system. The message I get is "Due to extremely high call volume we're unable to process your call at this time. Your call is important to us. Please try your call at another time." I did email them and tell them to cancel the shipment, but I've got a feeling that's not going to work. If they ship it, I'll dispute the charges. It infuriates me, first with myself for falling for such a scam, and with them, for pulling it in the first place. And I saw them selling the product on QVC just a few weeks ago as well. I wonder if they're aware of what a scam Chaz Dean is running? Maybe I should post a complaint over there too!
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I have tried several times to contact guthy renker company pertaining to Chaz Dean haircare products and also get "due to high volumes of calls we are unable to take your call right now and or put me on hold forever. All i want to do is cancel my auto order so that no more money comes out of my checking account for this so called amazing shampoo and conditioner this product is a hoax and a fraud. This type of company needs to quit robbing hard working people as myself of their money with their fraudulent commercials and infomericials. What can i do ? i too will also dispute any more money taken out of my account from chaz dean.
I have had a similar experience to the below commentary. Please please please do NOT purchase this product. Aside from simply being an inferior hair care system, this company will refuse to stand by its 60-day refund guarantee. I contacted the company to cancel my account and have returned the unopened package but continue to get billed! I didn't even request to be refunded for the partially used first shipment despite it making my hair look awful! Please do not let a similar experience happen to you. DO NOT PURCHASE FROM CHAZ DEAN - YOU WILL LOSE YOUR MONEY. If you still want to try the product (but I promise, you will regret it) - buy it from Amazon - don't sign up for the repeat shipment.
Unauthorized credit card charge - refused to give corporate telephone # so I could call and get this straighened out. Told me to wait 30 days for refund when error was their fault.
i AM GOING THROIUGH THE SAME PROBLEM! HOW DO YOU GET IT TO STOP? PLEASE HELP ME!
They still try to bill my credit card? I called the card company & they said I had to call (better yet--write) Wen to cancell any future orders!
Chaze Dean co. is still trying to bill my credit card for 2 mos of products! What a con job?
If you ever want to try something from a TV ad order by check & before the product is gone decide if you like it order more or call & cancell... That's the only way to keep them off your back..
I went on the Internet to get their phone number, as it's not on any of their statements. Then promply called to cance & made sure I had the persons name, date, time I called & that if needed I would keep the info. to give to the BBB if I received another charge.
Stacey Umfleet 5850 Wayne 341 Piedmont Missouri 63957 . Customer 513 custpo#2530005. Email umfleetstacey13@GMAIL .COM . I would like to CANCEL MY ORDER NOW!