GWM South Africa review: Terrible experience with Haval the brand And Haval Silverlakes

Terrible experience with Haval the brand And Haval silverlakes

I am absolutely disgusted with the service I’ve received at Haval Silverlakes. I would strongly advise anyone considering servicing or buying a car from them to think twice.

My car's engine light came on while I was driving to work, so I called my warranty roadside assistance—only to be left high and dry with zero help. What’s the point of a warranty if it doesn’t help in a time of need?

I then contacted Haval Silverlakes, and they encouraged me to drive my car to them, which I refused to do. After much hassle, I had to call my insurance, and with some assistance, I finally managed to get my car towed to Haval. Not once did they offer any help or guidance during this process.

After servicing my car, they claimed the issue was the battery and quoted me for a replacement. However, the battery they suggested was the wrong size. I replaced it, only for the engine light to come back on immediately after driving home. I called them again, and they had me bring the car back. Since then, my car has been sitting at Haval Silverlakes since Monday with no updates and no progress.

The customer service here is atrocious. Every time I called, they promised to call me back, but I never received any follow-up. I had to constantly chase them for updates, and even then, they didn’t provide real answers. Their latest claim is that a rat chewed through my car’s wires—an explanation that makes absolutely no sense, especially considering my garage’s solar wiring is perfectly fine. Now they’re saying they had to replace the entire electrical harness due to the rats chewing a wire. I can’t help but feel they’re just covering up their incompetence and replacing the whole system in order to stop the engine light from coming on.

What’s even more concerning is that Haval didn’t notice the damaged wires during the initial inspection, which makes me question their entire diagnostic process. To top it all off, they can’t even offer a courtesy car. When I called Haval headquarters to lodge a complaint, they had no idea who I should talk to or how to proceed. I was left on hold for what felt like forever, with music blaring in my ear, only to eventually have the call dropped. I’ve called numerous times trying to get through to a manager, who promised me they would get back to me, but I’m still waiting.
Got my car back thousands of rands later And the battery Light is on again.

Haval Silverlakes is a complete mess, with no communication, no accountability, and no customer service to speak of. This entire experience has been nothing short of a nightmare. I deeply regret purchasing a car from Haval. The warranty they offer is meaningless—just a sales pitch. I’ve had enough and will be looking to get rid of my Haval car as soon as possible.

Do yourself a favor and stay far away from this brand—you’ll only end up frustrated and paying for poor service.